Using the webmail mail tab
The default landing page you're brought to after logging into the Hover webmail is the mail tab.
The mail tab provides access to essential email functions and has three panes: the mail folders list, the inbox message list, and the message preview.
Note: When logging into your Hover webmail, sign in using your email address. Your hover.com username won't work here.
- Checking for new mail
- Viewing all unread messages
- Adjusting the mail panes
- Selecting messages for actioning
- Marking a message as spam
- Marking a message as not spam
- Marking emails as read or unread
- Flagging emails
- Deleting emails
- Composing messages
- Using mail folders to organize
Checking for new mail
Select Refresh from the inbox message pane's toolbar to check for new mail. The contents of all system and user-defined folders are updated immediately.
Viewing all unread messages
To view just the unread messages in your mailbox, click the envelope icon within the inbox message pane.
Adjusting the mail panes
To adjust the size of the mail panes, navigate to the bottom right-hand corner of the pane that you want to alter. Click and hold the adjuster icon in the bottom right-hand corner, and drag it to the desired size.
Selecting messages for actioning
The select tool allows you to choose which selection type to use for your specific need.
Note: The message preview pane only shows one message preview at a time.
- Click the Select button at the top of the message pane to choose which selection option you want.
Selection type Action Selection Allows you to choose individual messages. All Selects all messages within the current folder. Current page Selects all messages on the current page within the current folder. Unread Selects all unread messages. Flagged Selects all flagged messages. Invert Reverts selection to the previous state (all select/none selected). None Selects none.
- If using the selection type, choose which messages to select by checking the box beside the message.
- Once you have selected the desired messages, you can begin the action by selecting Forward, Delete, Spam, Mark, or More.
- Select More for additional message options.
Marking a message as spam
Marking an email as spam will move the message directly to the spam folder. When spam messages end up in your inbox, simply marking them as spam is the best way to block and prevent them from being sent. Doing this will allow your email spam filter to learn which types of emails to consider spam and block future emails of a similar fashion. This also assists in improving our filtering, as it reflects the current trends of spammers.
Note: Messages in the spam folder are automatically deleted after 30 days. For this reason, it is good practice to review the contents of your spam folder on occasion.
- Select the message or messages you would like to mark as spam.
- Click the Spam button.
- The message will now be located within the spam folder.
Marking a message as not spam
When legitimate emails are marked as spam, simply marking these emails as not spam will train the mail servers to know that mail from these senders is safe and credible.
- From within the spam folder, select the message you would like to mark as not spam, followed by Not spam. This action restores the email to the inbox.
Marking emails as read or unread
- Select the message you would like to mark as read or unread.
- Select Mark, followed by As read or As unread.
Flags make it easy to find and track an email for future use.
- Select the message you would like to flag.
- Select Mark, followed by As flagged or As unflagged.
- Alternately, you can simply mouse over the flag icon beside the message, selecting it to flag, and selecting it again to unflag.
When messages are deleted from the inbox, sent, drafts, or other user-defined folders, they are temporarily moved to the trash folder, where they will remain until they are manually deleted or purged from the system after seven days.
Note: When messages are deleted from the trash folder, they are permanently deleted. The trash folder is not intended for use as a storage folder.
- Select the message or messages you want to delete, followed by Delete in the message preview pane.
The message composition feature enables basic mail functions, such as sending, replying, and forwarding, and includes support tools like the text editor and spellcheck.
Email size limitations
The maximum size for email messages, including attachments, is 35 MB. Keep in mind, however, that when attachments are sent over the internet, they must be Multipurpose internet mail extensions (MIME)-encoded which increases the size of the message. Due to this, it is best practice not to send an attachment larger than 27 MB.
If you have a big mailbox and wish to share large files, we recommend that you store them in the files section and share it rather than attaching them to an email.
Note: Some mail providers will not accept large email messages through their servers, so they may not reach their intended recipient if blocked.
Composing and sending an email
- To create a new email, click Compose.
- Add your recipient's email address in the To field. To add Cc, Bcc, Reply-to, or Followup-to, click +.
Note: When a Reply-To address is set, replies go to that address instead of the From address. Followup-to is useful when posting to mailing lists so that replies are sent to the list address but not your personal address.
- Add a subject to the Subject field.
- Compose your message in the body field.
- Add any desired attachments by selecting Attach.
- Send the email to your recipient by clicking Send.
Replying to emails
Replying allows you to reply to the sender of an email you already received or to all of the recipients of a message.
|Reply||This method puts the sender of the original message in the To property of the new message but removes all other recipients and any attachments.|
|Reply all||This method retains the original message's CC line in the new message.|
- Select the email you want to reply to from the message pane.
- Choose the Reply option to suit your needs.
- This will open the message so you can make any additions. When finished, select Send.
Forwarding allows you to forward an email to a new set of recipients. Any attachments included in the original message are automatically included.
|Forward inline||Forwards the email as text content.|
|Forward as attachment||Forwards the email as an attachment.|
|Resend (bounce)||The resend command makes the new message appear the same as the original sent message —there's no added information, unlike a forwarded message.|
- Select the email that you would like to forward from the message pane.
- Choose the Forward option to suit your needs, followed by Send.
- This will open the message so you can make any email or recipient additions. When finished, select Send.
Using the text editor
The text editor allows you to send your email as plain text, or for additional rich formatting, the ability to send an HTML email.
- Within the mail compositions text body, select the HTML tab. The basic functions are bold, italic, underline, and alignment.
- You can adjust the font, size, color, and background of the text.
- For the advanced editor, select the ... icon. Functions in this area include adding numbered lists, indenting, block-quoting, source codes, inserting links and images, adding tables, emoticons, find and replace, as well as undo/redo.
Accessible through the composition window, spellcheck is available in 44 different languages.
- Click the Spell box to activate spellcheck. When active, it will be green. From the dropdown arrow, select the language you want to use.
- During the email composition, any questionable spelling will be underlined in red. Left-click the highlighted words to see a list of possible replacements.
Note: Right-clicking the highlighted word will activate your browser's built-in spellcheck function. If spellcheck is active, you'll see both options.
- To select a replacement from the list, click it from the list to implement the change.
Inserting an image
You can insert images in the body of your message, and you can specify the size of those images. Inserted images are referenced by their URL and may be any type of image file format like .jpg, .gif, or .png. The referenced images can be located on the internet, or they can be a file on your device.
- Select the Insert/edit image icon from the text editor.
- For an internet image, copy and paste the URL of the source into the Source field. Adjust the dimensions as needed, followed by Save.
- To select a file on your device, select the Source icon.
- Choose Add image. From your devices folder list, navigate to, and choose the desired image followed by Open.
- After confirming that your image was added, choose Close, followed by Save.
Attaching a file
The attach feature allows you to add attachments, like files or photos, to your emails.
- Select the Attach icon.
- From your devices folder list, navigate to, and choose the desired file followed by Open.
- Once uploaded successfully, the attachment will appear in the Options and attachments pane to the right of the email.
Using mail folders to organize
Keep your mailbox organized by creating and utilizing folders.
System mail folders
System folders are permanent folders that support basic email functions. You cannot add, rename or remove a system folder, though you can add sub-folders to any of the system folders. The system folders include the Inbox, Drafts, Spam, Sent, and Trash.
Personal mail folders
Personal folders are user-defined folders. You can create and name folders for the personal organization of your mail up to a system-defined limit determined by your email plan.
User-defined folders can be added, renamed, removed, and emptied. You can add these folders at the top, parent-level, or sub-folders. Sub-folders can also be added to other sub-folders.
Personal folders appear below the system folder list, after the Trash folder.
Sub-folders added to system folders appear below their parent in the system folders list.
Back to top
Adding a new folder
- Select Settings followed by Folders and Create.
- Type the name of the new folder in the Folder name field. If you want it to be a sub-folder, select the desired parent folder from the drop-down. Save your changes.
- From the List view mode drop-down list, choose whether you want messages in the folder displayed as a list or as threads.
- Alternately, select the three verticle dots above the folder pane, followed by Manage folders. This will bring you to the above page, where you can then Create the folder.
- The new folder will now appear under the systems folders list or as a sub-folder of a parent folder, depending on which option you choose.
Sorting emails within a folder
The contents of mail folders are displayed by date in descending order. Messages within a folder can be sorted using alternate criteria.
- Click the folder that you want to sort from within the folder pane. Select Options from the menu over the message pane.
- Choose how you would like to sort your mailbox. Options include arrival date, sent date, subject, from/to, from, to, cc, or size.
Select if you would like the emails to be listed ascending or descending and if you would like conversations to be grouped by threads. Save your changes.
Finding messages within a folder
You can perform a case-insensitive search for characters or words that appear in certain areas of an email message.
Note: We do not recommend searching by the entire message when possible. Depending on how many messages there are in the selected folder, the search could take longer than your webmail session is active.
|Subject||Search the subject line of the message.|
|From||Search the from: line of the message.|
|To||Search the to: line of the message.|
|Cc||Search the cc: line of the message.|
|Bcc||Search the bcc: line of the message.|
|Body||Search the body of the message.|
|Entire message||Search the sender, subject, and headers plus the body of the message.|
- To perform a basic search within a selected folder, select the folder you want to search in by clicking on it in the folder list. In the search field, enter the search term followed by Enter to populate the search results.
- To perform a more advanced search within a selected folder, select the search drop-down and enter any additional search criteria desired. Select Search to populate the results.
- To clear the search results, click the X in the corner of the search field.
Renaming, emptying, or deleting a folder
- From the verticle navigation menu, select Settings followed by Folders. Choose the folder that you wish to alter.
- To rename the folder, enter the new name in the folder name field, and click Save.
- To empty the folder, select Empty from the toolbar and then Delete on the confirmation message.
Note: These messages are still recoverable until the trash folder is purged or the emails are permanently deleted.
- To delete the folder, select Delete from the toolbar, and when the confirmation pop-up appears, select Delete again.
Note: The folder is deleted, and the messages in that folder are moved to the trash folder.
Moving emails to another folder
- Select the message that you would like to move.
- In the mail preview pane, click More, followed by Move to. Select the folder to which you want to move the selected messages. Alternatively, after selecting the messages, click and drag the emails to the desired folder.
Setting up default folders
Webmail allows you to use filters to sort and order incoming mail. Mail can be identified using a combination of criteria and conditions to trigger one of three actions, forward message to, move to folder, and delete email message.
- From the verticle navigation menu, select Settings followed by Filters.
- Click Actions, and then Create.
- Enter in the desired filter criteria, followed by Save.
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