How to: Point your domain to Etsy

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Jimmy O'Donoghue
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This tutorial will show you how to link your Hover domain to your Etsy store. 

If you're an Etsy Plus member, you get .STORE domain for free or 50% off select TLDs through Hover. Learn more about which Hover domains you can get at Etsy. Your Hover Domain will automatically connect and redirect you to your Etsy shop after the purchase. If you have any issues connecting your Etsy domain, please see the steps below.

Connect your domain to Etsy in your Hover Account

1. Sign into your Hover account here: https://hover.com/signin

2. If you have a single domain with Hover you can move to step 3 as you will already be on your Domain Overview page. If you have more than one domain you will need to select the domain you wish to connect to Etsy from the Your Domains list.

your_domains-_etsy_connect_tool_selecting_domain.png

3. On the Domain Overview page, in the Nameservers section, make sure the name servers listed are pointed to ns1.hover.com and ns2.hover.com

PLEASE NOTE: Changing your name servers may disrupt domain forwarding or email hosting services linked to the domain as changing name servers will change where the domain settings are based. If you need help editing your name servers please see: How to: Change your domain nameservers

domain_name_servers_for_etsy.png

 4. Next on the Domain Overview page you can select the Connect tab OR select the More option within the Connect window.connect_etsy_options_in_domain_overview_page.png

5. From the Connect tab you can then scroll down until you see the option for Etsy and click Select

selecting_Etsy_in_connect_tool.png

6. In the Connect to Etsy window you will be prompted to enter your Etsy shop name. Once entered click on Connect

Connect_to_etsy__entering_shop_name.png

7. Once connected you will be presented with the following page in your Connect tab

 Your_domain_is_connected.png

You are done!

Once your settings take effect your domain will resolve to your Etsy store.

Have more questions? Submit a request

9 Comments

Date Votes
  • 0
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    Sanders Sanders

    I've set my etsy shop up got a domain name but its not connecting even though it says it has.. could you please help ive followed the steps etc but its just not working. thanks

  • 0
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    Sean Mah

    My Domain isn't taking me to my Etsy Shop either.

  • 0
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    Heather Dittmar

    same... it was working yesterday, but now today it cannot connect to server.  

  • 0
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    Courtney Mathieson

    Hey Everyone!

    I see a couple of you have run into some snags getting this connected.

    To help with this, I just want to address a few of the most common things that could be preventing the connection. 

    First, would be to double check the nameservers. Especially if you transferred your domain in from elsewhere or had it pointing to another website previously. They should be set to ns1.hover.com and ns2.hover.com as per Step #3 of the guide.

    Second, once you do add the Connect, you will see that it shows under the Forwards section in the hover account. Please make sure that you are not turning on the Masking option under the Forwards as this will result in it resolving to a blank white page. If you did this, it can easily be undone by clicking the Edit option on the Forward and toggling Masking to off. 

    One last thing I would also like to mention is to not expect the connection to be reflecting immediately. This change in connection does require time to propagate before you may be seeing it active. This typically takes at least 15-30 minutes but it may take up to 24-48 hours to fully reflect across the entire internet (so it may just need a little more time to take effect). 

    If you have tried/confirmed all of these suggestions above and it's still not working, then please reach out directly to our support team so that we can see exactly what may be going on with your specific domain. 

    You can reach out to us directly via Live Chat, Phone or email at help@hover.com. 

    I hope this helps!

  • 0
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    Sean Mah

    Still not working. Let's be optimistic and give it 5 days...

  • 0
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    Bonnie Swensrud

    Mine's not working and I resolved all the issues above, including fixing my MX records for my G Suite mail.  Need resolution, customers are asking me if I'm out of business.  NOT GOOD.

     

  • 0
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    Courtney Mathieson

    Hi Bonnie and Sean, 

    As per my comment above, if you have tried all the suggestions above and this is still not working for you, it is best to reach out directly to our support team for more customized help with this. 

    You can reach out to us directly via Live Chat, Phone or email at help@hover.com. 

    Best

  • 0
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    Sean Mah

    I was having the same frustration until tech support discovered a problem with DNS settings.

  • 0
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    Courtney Mathieson

    Just in case anyone else runs into an issue with their Etsy connect, we now have an article that goes into the most common things that may be preventing it from working for you. 

    You can check that out here:

    https://help.hover.com/hc/en-us/articles/360007445654-Troubleshooting-connecting-domain-name-to-Etsy-

    Also, keep in mind that you can contact support directly by email, phone or live chat for the fastest help with any issue. 

    Thanks 

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