Managing consent requests

As part of our ongoing efforts to improve privacy and security, Hover has changed how your data is protected. Hover support cannot view your personal information without your consent. This includes information such as your name and account email address. Support is also unable to sign into or view the contents of your Hover account without your consent.

Granting consent via email

When you come to Hover for help, our support team will determine if consent is required to assist you. If they need access to your personal information, account, or mailbox settings, it will be necessary. 

  1. Log in to the email account that you have listed as your primary or secondary account email.
    Note: The information on your account will be redacted until consent has been given, so the support team won't be able to tell you what the email address is on file.
  2. Locate and click on the email titled Hover customer support access consent request.
    ConsentEmail1.jpg
  3. Select Review consent request.
    ConsentEmail_ReviewConsent.jpg
  4. On the Hover popup, select the level of access you'd like to grant our team. If you're working with someone, they will tell you which level of consent needs to be given. Click Submit.
    ConsentEmail_Agreement.jpg
  5. You'll then see the active consent agreement summary, which will outline what support can access and what they cannot access.
    ConsentEmail_Agreement_Thanks.jpg

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Granting consent from within your Hover account

If you have come to Hover for support that requires consent but don't have access to your email address on file, you can still grant consent from within your Hover account. 

  1. Sign in to your Hover control panel.
  2. From the Domains Overview page, click on Settings found in the top navigation menu.
    HoverCP_Settings.jpg
  3. Choose Privacy.
    HoverCP_Privacy.jpg
  4. Select Add consent agreement.
    HoverCP_AddConsent.jpg
  5. On the Hover popup, select the level of access you'd like to grant our team. If you're working with someone, they will tell you which level of consent needs to be given. Click Create Agreement.
    HoverCP_CreateAgreement.jpg
  6. You'll then see the active consent agreement summary, which will outline what support can access and what they cannot access.
    ControlPanelConsent_Agreement_End.jpg

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Revoking consent

You can choose to leave ongoing consent on your account, which may facilitate future support sessions with Hover, or you can choose to revoke the active consent agreement.

  1. Sign in to your Hover control panel.
  2. From the Domains Overview page, click on Settings found in the top navigation menu.
    HoverCP_Settings.jpg
  3. Click on the Privacy tab, found in the Settings sub-menu.
    HoverCP_Privacy.jpg
  4. Select Revoke.

    HoverCP_PrivacyRevoke.jpg
  5. Click Revoke consent.
    ControlPanelConsent_Agreement_REVOKE2.jpg
  6. You'll then see the active consent agreement summary, which will outline that support cannot access your personal information and which domains or mailboxes are in your account. 
    ControlPanelConsent_Agreement_NOconsent.jpg

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