Cancelling an existing domain
You can cancel an existing domain service at any time simply by turning off the auto-renew feature and allowing your domain name to expire. You can find instructions for turning auto-renew on or off by clicking here. The domain will remain active to the expiry date.
Refunds are a bit more complicated and will need to be taken care of by Hover customer service. You can contact us by email at email@example.com or by phone at 1-866-731-6556. Note: Renewal fees and Premium Domain purchases are non-refundable.
Cancelling a new registration
If you have just registered the domain name, we can delete most domain names with the registry and provide a full refund within the first 4 days only. On the 5th day, the registration of the domain name is finalized by the registry. This means that the domain registry will not return the registration fees and so we cannot provide a refund for the domain registration or any future renewals of the domain name.
Note: Deletion policies are set by each domain registry, not by Hover, and are subject to change at any time. Not all registries provide deletion options. For instance, country-code domain extensions (such as .es, .eu, and .uk) may have different deletion policies and cannot be refunded.
Transfer away from Hover
You also have the option to cancel services with Hover by transferring your domain name to another registrar. You can find the steps to prep your domain for transfer here. Initiating the transfer to another registrar will cancel your services with Hover but the domain registration will not be cancelled.
Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased. Please contact us to get this done.
For assistance with cancelling your domain registration or requesting a refund (where applicable) please email us at firstname.lastname@example.org or give us a call at 1-866-731-6556.