How To: Cancel Hover Services

Cancelling an existing domain

You can cancel an existing domain service at any time simply by turning off the auto-renew feature and allowing your domain name to expire. The domain will remain active to the expiry date.

For instructions on how to disable Auto-Renew, please see: How To: Turn Auto-Renew On or Off

Refunds

Refunds are a bit more complicated and will need to be taken care of by Hover customer service. You can contact us by email at help@hover.com or by phone at 1-866-731-6556.

NOTE: Renewal fees and Premium Domain purchases are non-refundable.

Cancelling a new registration

If you have just registered the domain name, we can delete most domain names with the registry and provide a full refund within the first 4 days only. On the 5th day, the registration of the domain name is finalized by the registry. This means that the domain registry will not return the registration fees and so we cannot provide a refund for the domain registration or any future renewals of the domain name.

Note: Deletion policies are set by each domain registry, not by Hover, and are subject to change at any time. Not all registries provide deletion options. For instance, country-code domain extensions (such as .es, .eu, and .uk) may have different deletion policies and cannot be refunded.

Transfer away from  Hover

You also have the option to cancel services with Hover by transferring your domain name to another registrar. Initiating the transfer to another registrar will cancel your services with Hover but the domain registration will not be cancelled.

For instructions to Transfer away from Hover, see: How To: Transfer your domain away from Hover

Email

Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased. Please contact us to get this done.

 

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2 Comments

  • 0
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    Tero Muhonen

    How could I delete my whole account, when I don't need your services any longer?

  • 0
    Avatar
    Terri-Leigh H.

    Hi Tero

    First you'll want to set the domains in your account to have Auto-Renew off. This will cancel the services at expiry. Once the services have expired, you can contact us at help@hover.com to close the account. 

    Cheers!

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