How to: Google Apps domain verification and email configuration

If you are using Google Apps, you will need to verify your domain with Google before you can use any of the Google Apps services. The automatic verification process does not work with Hover so here is how you would verify manually.

You can verify a couple of different ways: using a TXT record or using a CNAME record.
You also need to add Google's MX records, and edit the "mail" CNAME record.

Note: Changes to your DNS records can take up to 24 hours to propagate throughout the Internet.

Verifying your domain using a TXT record

 

1. Click Start Setup, and then Verify Domain

 

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process. 

 

 

 

3. Select Other from the drop down menu and then click Begin Verification

 

 

 

4. Select Add a TXT record

 

 

 

5. Highlight and copy the Google string of text. You can paste this into a notepad or word document, or leave it copied to your clipboard until you need it in the next few steps.

 

 

Sign into your Hover account and add the TXT record

 

6. Sign into your account at https://hover.com/signin


7. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

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8. Make sure you are using the Hover nameservers:
ns1.hover.com
ns2.hover.com 

Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS servers. If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to enter your Google Apps DNS Records.

Alternatively, if you are not using the existing nameservers for anything (perhaps these are just your old domain provider's servers, if you transferred to Hover recently), you can use the Edit option to update these to Hover. Nameserver changes can take up to 24-48 hours to fully propagate.

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9. Click on DNS, and select Add A Record.

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Enter the TXT values as follows:

  • Choose the Record Type TXT
  • In the Hostname field enter @
  • In the Value field, enter that long string of text copied from your Google Admin Console (copied from step 5).
  • Click Add Record.

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10. Go back to your Google Admin Console and click Verify.

NOTE: you may need to wait 15 mins before clicking Verify will recognize the TXT record.

 

 

This completes the Domain Verification process.

Verifying your domain using a CNAME record

1. Click Start Setup, and then Verify Domain

 

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process.

 

 

 

3. Select Other from the drop down menu and then click Begin Verification.

 

 

 

4. Although it says Add a TXT record, click that option.  It will take you to the following page that provides other options.

 

 

 

5. Down below, under "Having Trouble?", select the alternate method Add a CNAME record.

 

 

 

6. You are provided with two strings of text: Host and Target.  Copy these into a notepad or word document to be used in the next few steps.

 

 

Sign into your Hover account and add the CNAME record

 

7. Sign into your account at https://hover.com/signin


8. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

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9. Make sure you are using the Hover nameservers:
ns1.hover.com
ns2.hover.com 

Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS servers. If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to enter your Google Apps DNS Records.

Alternatively, if you are not using the existing nameservers for anything (perhaps these are just your old domain provider's servers, if you transferred to Hover recently), you can use the Edit option to update these to Hover. Nameserver changes can take up to 24-48 hours to fully propagate.

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10. Click on DNS, and select Add A Record.
 
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Enter the CNAME values as follows:
  • Choose the Record Type CNAME
  • In the Hostname field, enter the Host value from Step 6
  • In the Target Host field, enter the Target value from Step 6.
  • Click Add Record.

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11. Go back to the Google Admin Console and click Verify.

 

This completes the Domain Verification process.

 

Setting up Google Apps for mail

Adding the Goggle Apps mail records (MX) and CNAME record

To use Google Apps for your email, you need to add a CNAME record and five MX records.

The CNAME record allows you to go to mail.yourdomain.com to access your email, and the MX records are what tell the internet where to deliver your email.

Setting the CNAME record

  • There should be an existing CNAME record for "mail" that points to "mail.hover.com.cust.hostedemail.com".  You can edit this and change it to the new Google Apps CNAME record.
  • Hover your cursor over the DNS record and click on Edit DNS
  • Enter ghs.googlehosted.com
  • Click Save or press Enter
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MX Records

There will be an MX record already @ 10 mx.hover.com.cust.hostedemail.com. This can be deleted.

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Here are the 5 Google Apps MX records that must be added. You can copy and paste.

The hostname to the left of the record type (MX) is always @.

Hostname - Priority - Value/Hostname

@ - 1 - ASPMX.L.GOOGLE.COM
@ - 5 - ALT1.ASPMX.L.GOOGLE.COM
@ - 5 - ALT2.ASPMX.L.GOOGLE.COM
@ - 10 - ALT3.ASPMX.L.GOOGLE.COM
@ - 10 - ALT4.ASPMX.L.GOOGLE.COM

For example:

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When you are done, the records will look something like the image below.

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Additional information

You can find additional information by clicking on one of these links:

  • Click here to review instructions from Google for setting up a custom web address in your Google Apps account.
  • For information on different domain verification options, click here.
  • Click here for a CNAME verification tutorial from Google.
  • Click here for a TXT verification tutorial from Google.
Have more questions? Submit a request

64 Comments

  • 0
    Avatar
    Carsten Schwesig

    Thanks Brennan - my domain is verified on Google Apps and I changed the MX settings about 48h ago. The CNAME and MX records on hover.com exactly match the illustrations above, but in the GMail admin panel it still lists mail.mydomain.com at priority zero. What am I missing? 

  • 0
    Avatar
    Brennan Valenzuela

    It's probably best if I have a closer look at your domain. I'll send you an email shortly and we can troubleshoot through there.

  • 0
    Avatar
    Tomas G

    Hi, I just bought from Hover emails (not domain, as that is already registered & owned by hover). How can I get all incoming emails straight to google apps? I know I can use a forward option in hower, but could it be done better, or differently?

    Thanks,

    Tomas

  • 0
    Avatar
    Siham Mohammed

    Hi Tomas,

    You currently have a personal email account set up with Hover, which is a shared email service available to customers. The Google Apps feature can only be set up for email addresses purchased under a registered domain.

    However (as you mentioned), the forward option is still available to get your emails redirected.

  • 0
    Avatar
    Sean Buckley

    I've repeatedly followed both google's instructions and these ones, but I can't get google apps to verify this domain. I'm not sure what i'm doing wrong. 

  • 0
    Avatar
    Sean Buckley

    Nevermind, there was an error on Google's end. 

  • 0
    Avatar
    Daniel Elfenbaum

    Hi!

    4 days ago I made the MX records, but Google Apps still not receiving emails. The domain has already been verified by Google. Can someone check what is the problem?

    Thanks!

  • 0
    Avatar
    Daniel Elfenbaum

    Hi!

    Nevermind! the error was resolve! Thx!

  • 0
    Avatar
    Jason Dickinson

    I'm attempting to set up Google Apps mail and I've changed the MXZ records; however, Google still shows "No MX Records Found."  I'm sure I'm missing something, just not sure what. Any help?

  • 0
    Avatar
    Brian Cabral

    Hi Jason, the hostname for the MX records were incorrect as it should be '@' rather than google. I've gone ahead and corrected the records for you so it should resolve fine now. Let me know if you experience any issues. 

  • 0
    Avatar
    Jason Dickinson

    Ahhhhh! Thank you! I'm a bit of a  newbie to all of this so your super fast support is a life saver!

  • 0
    Avatar
    Nathan Kellogg

    I'm having trouble verifying a sub-domain. Is it possible to verify that for Google Apps? I've got confirmation for the domain on their end, but need to verify that I own the domain (even though it's simply a forwarding address)... Thanks!

  • 0
    Avatar
    Joel Pais

    Hi Nathan,

    I see that Tameika has an open request with you. If you need any help with the verification, please feel free to shoot her a reply. :)

  • 0
    Avatar
    Sarah Webber

    Whenever I try to sign in at step 4 it always tells me that my username / password are wrong, but I can sign in fine to Hover through any other signin link. I've tried this on multiple occasions, several months apart

  • 0
    Avatar
    Joel Pais

    Hi Sarah,

    There is a known issue with the 0auth login used to connect Google Apps to Hover's DNS control panel, and we've been actively working with Google to resolve this issue. The manual verification option still works as a means to get your Google Apps services connected to your domain. If you run into any issues with this please feel free to shoot an email at help@hover.com, or give us a call at 1-866-731-6556.

     

  • 0
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    Katie Falkenberg

    Can you provide manual verification instructions? I ran into this login issue as well.

  • 0
    Avatar
    Brian Cabral

    Hi Katie, here are some instructions on how to manually enter the TXT record into the DNS from your hover account:

    • Click "start setup" (blue button at top of page in your Google Apps admin console)
    • Click "verify domain" (blue button at top of page in your Google Apps admin console)
    • Under the Recommended Methods section, select Hover.com
    • At this point, DON'T click the "Verify" button. Instead, next to the message that reads:
      "Having Trouble?", click the link "Add a TXT record"
    • Copy the record that appears, it's a long string that starts with "google-site-verification=..."

    • Sign into your hover account: https://hover.com/signin

      - Go to the DNS editor for your domain name, create and save a TXT record in the DNS (Hostname "@" , Record Type: TXT, Value: enter that long string of text from Google), and click "save"

    • Go back to your Google Apps Console - click "Verify"

    • This completes the Domain Verification.

    You will also have to create the 'mail' CNAME record, and add the appropriate MX records. 

    Just contact us at help@hover.com or give us at 1-866-731-6556 if you need further assistance.

  • 0
    Avatar
    Will Constantine

     

    I am using wordpress as my name servers. is that going to affect how I configure Google Apps as my email?

    Everything else seems to be correct.The TXT, CNAME, and MX are all matching the instructions.

  • 0
    Avatar
    Brian Cabral

    Hi Will,

    Name servers are used to direct traffic to a particular DNS so in this case the DNS would be hosted at wordpress. You would need to make the Google Apps DNS updates over at the wordpress DNS. I've sent a reply to your email with some instructions on how to get that done so please feel free to reply if there's anything I can help you with.

     

  • 0
    Avatar
    Adam Panzer

    Please fix the automatic login (oauth). It would super great!

  • 0
    Avatar
    Shanna Millman

    Hello Adam,

    We are actually not setup through Google for Oauth.  They added us to their list when we offered Google Apps however we no longer offer that service so you will need to obtain the records and manually add them to your DNS.

  • 0
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    Edward MacDonald

    Wow, thank god for this post.  I would have been doomed without this.  Why does Google still list Hover in their drop down list if it's broken?  Great post!

  • 0
    Avatar
    Kelley Costigan

    How can I verify by using the HTML file upload.  It's the recommended way by Google, but I can't find instructions on Hover on how to upload it.  Thanks in advance.

  • 0
    Avatar
    Blair M

    Hi Kelly, 

    If you would like to verify using an HTML file, you'd have to enter that into your website code, not your Hover account.  We don't manage your website hosting.  The only verification methods you could do here would be via DNS records, such as their TXT or CNAME options.

  • 0
    Avatar
    Nicholas Vance

    I've tried both the CNAME and TXT record verification and I'm still unable to verify my domains.  Even after waiting several hours with the fields all set up correctly in my DNS records:

    CNAME says: Verification failed for domain.com using the DNS CNAME record method (less than a minute ago). We encountered an error looking up records for the domain blah.domain.com.

    TXT says: Verification failed for domain.com using the DNS TXT record method (less than a minute ago). Your verification DNS TXT record was not found. You might need to wait a few minutes before Google sees your changes to the TXT records.

    Any help you could give would be great.  Thanks.

  • 0
    Avatar
    Jimmy O'Donoghue

    Hello Nicholas,

    Where your name servers point is where your DNS information is read from. I can see where you have input your verification DNS settings at Hover the name servers don't point to Hover so these DNS settings would not be read. You would need to input your DNS information where your name servers point in order for the DNS settings to work. I hope this resolves your issue Nicholas but if you encounter any issues please let us know here at Hover and we would be happy to help you.

  • 0
    Avatar
    Nicholas Vance

    Thanks for clarifying Jimmy.  That makes sense but somehow I hadn't thought about it.  Google seems so steer users towards their registrar rather than their host which makes this more confusing.

  • 1
    Avatar
    RICHARD TASHMA

    Hello, Hover friends - 

    Don't know when Google changed it, but at this time, the info on at least one Google help screen, and confirmed with the Apps support team, is that the low priority MX target servers are now known by superseded names:

    (prio)  (target)

    1   ASPMX.L.GOOGLE.COM

    5   ALT1.ASPMX.L.GOOGLE.COM

    5   ALT2.ASPMX.L.GOOGLE.COM

    10   ALT3.ASPMX.L.GOOGLE.COM

    10   ALT4.ASPMX.L.GOOGLE.COM

    • Cheers
  • 0
    Avatar
    Terri-Leigh H.

    Hi Richard

    Thanks for sharing that info regarding Google MX records for Google Apps. We'll get that updated in the article as soon as possible.

    Cheers!

  • 0
    Avatar
    Nyasha Peters

    Google suggest ASPMX.L.GOOGLE.COM. with a trailing dot, with the instructions  "Be sure to include trailing dot (.) at the end of any full-qualified domain names (for example, server.example.com.) if your MX records require this format."

    Should the set up in hover have this trailing dot on the mx records?

     

     

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