How to: Google Apps domain verification and email configuration

If you are using Google Apps, you will need to verify your domain with Google before you can use any of the Google Apps services. The automatic verification process does not work with Hover so here is how you would verify manually.

You can verify a couple of different ways: using a TXT record or using a CNAME record.
You also need to add Google's MX records, and edit the "mail" CNAME record.

Note: Changes to your DNS records can take up to 24 hours to propagate throughout the Internet.

Verifying your domain using a TXT record

 

1. Click Start Setup, and then Verify Domain

 

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process. 

 

 

 

3. Select Other from the drop down menu and then click Begin Verification

 

 

 

4. Select Add a TXT record

 

 

 

5. Highlight and copy the Google string of text. You can paste this into a notepad or word document, or leave it copied to your clipboard until you need it in the next few steps.

 

 

Sign into your Hover account and add the TXT record

 

6. Sign into your account at https://hover.com/signin


7. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

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8. Make sure you are using the Hover nameservers:
ns1.hover.com
ns2.hover.com 

Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS servers. If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to enter your Google Apps DNS Records.

Alternatively, if you are not using the existing nameservers for anything (perhaps these are just your old domain provider's servers, if you transferred to Hover recently), you can use the Edit option to update these to Hover. Nameserver changes can take up to 24-48 hours to fully propagate.

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9. Click on DNS, and select Add A Record.

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Enter the TXT values as follows:

  • Choose the Record Type TXT
  • In the Hostname field enter @
  • In the Value field, enter that long string of text copied from your Google Admin Console (copied from step 5).
  • Click Add Record.

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10. Go back to your Google Admin Console and click Verify.

NOTE: you may need to wait 15 mins before clicking Verify will recognize the TXT record.

 

 

This completes the Domain Verification process.

Verifying your domain using a CNAME record

1. Click Start Setup, and then Verify Domain

 

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process.

 

 

 

3. Select Other from the drop down menu and then click Begin Verification.

 

 

 

4. Although it says Add a TXT record, click that option.  It will take you to the following page that provides other options.

 

 

 

5. Down below, under "Having Trouble?", select the alternate method Add a CNAME record.

 

 

 

6. You are provided with two strings of text: Host and Target.  Copy these into a notepad or word document to be used in the next few steps.

 

 

Sign into your Hover account and add the CNAME record

 

7. Sign into your account at https://hover.com/signin


8. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

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9. Make sure you are using the Hover nameservers:
ns1.hover.com
ns2.hover.com 

Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS servers. If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to enter your Google Apps DNS Records.

Alternatively, if you are not using the existing nameservers for anything (perhaps these are just your old domain provider's servers, if you transferred to Hover recently), you can use the Edit option to update these to Hover. Nameserver changes can take up to 24-48 hours to fully propagate.

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10. Click on DNS, and select Add A Record.
 
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Enter the CNAME values as follows:
  • Choose the Record Type CNAME
  • In the Hostname field, enter the Host value from Step 6
  • In the Target Host field, enter the Target value from Step 6.
  • Click Add Record.

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11. Go back to the Google Admin Console and click Verify.

 

This completes the Domain Verification process.

 

Setting up Google Apps for mail

Adding the Goggle Apps mail records (MX) and CNAME record

To use Google Apps for your email, you need to add a CNAME record and five MX records.

The CNAME record allows you to go to mail.yourdomain.com to access your email, and the MX records are what tell the internet where to deliver your email.

Setting the CNAME record

  • There should be an existing CNAME record for "mail" that points to "mail.hover.com.cust.hostedemail.com".  You can edit this and change it to the new Google Apps CNAME record.
  • Hover your cursor over the DNS record and click on Edit DNS
  • Enter ghs.googlehosted.com
  • Click Save or press Enter
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MX Records

There will be an MX record already @ 10 mx.hover.com.cust.hostedemail.com. This can be deleted.

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Here are the 5 Google Apps MX records that must be added. You can copy and paste.

The hostname to the left of the record type (MX) is always @.

Hostname - Priority - Value/Hostname

@ - 1 - ASPMX.L.GOOGLE.COM
@ - 5 - ALT1.ASPMX.L.GOOGLE.COM
@ - 5 - ALT2.ASPMX.L.GOOGLE.COM
@ - 10 - ALT3.ASPMX.L.GOOGLE.COM
@ - 10 - ALT4.ASPMX.L.GOOGLE.COM

For example:

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When you are done, the records will look something like the image below.

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Additional information

You can find additional information by clicking on one of these links:

  • Click here to review instructions from Google for setting up a custom web address in your Google Apps account.
  • For information on different domain verification options, click here.
  • Click here for a CNAME verification tutorial from Google.
  • Click here for a TXT verification tutorial from Google.
Have more questions? Submit a request

64 Comments

  • 1
    Avatar
    RICHARD TASHMA

    Hello, Hover friends - 

    Don't know when Google changed it, but at this time, the info on at least one Google help screen, and confirmed with the Apps support team, is that the low priority MX target servers are now known by superseded names:

    (prio)  (target)

    1   ASPMX.L.GOOGLE.COM

    5   ALT1.ASPMX.L.GOOGLE.COM

    5   ALT2.ASPMX.L.GOOGLE.COM

    10   ALT3.ASPMX.L.GOOGLE.COM

    10   ALT4.ASPMX.L.GOOGLE.COM

    • Cheers
  • 0
    Avatar
    Daniel Elfenbaum

    Hi!

    4 days ago I made the MX records, but Google Apps still not receiving emails. The domain has already been verified by Google. Can someone check what is the problem?

    Thanks!

  • 0
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    Edward MacDonald

    Wow, thank god for this post.  I would have been doomed without this.  Why does Google still list Hover in their drop down list if it's broken?  Great post!

  • 0
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    Alex Coles

    Is this process used so I can access my Mail+ using gmail?

  • 0
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    Sean Buckley

    I've repeatedly followed both google's instructions and these ones, but I can't get google apps to verify this domain. I'm not sure what i'm doing wrong. 

  • 0
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    Kelley Costigan

    How can I verify by using the HTML file upload.  It's the recommended way by Google, but I can't find instructions on Hover on how to upload it.  Thanks in advance.

  • 0
    Avatar
    Bill Oertel

    I've gone through this process twice now - once with Google's recommended settings, once with the settings from this page - and with no luck.  Google Apps keeps telling me that the "MX records setup validation failed."

    Any ideas as to what I could be missing?

  • 0
    Avatar
    Iffath Lotallah

    The instructions under TXT verification are incorrect because they don't match the image which is correct.

  • 0
    Avatar
    Blair M

    Hi Kelly, 

    If you would like to verify using an HTML file, you'd have to enter that into your website code, not your Hover account.  We don't manage your website hosting.  The only verification methods you could do here would be via DNS records, such as their TXT or CNAME options.

  • 0
    Avatar
    Andrew Costen

    Bill, I'm going to send you an email shortly to dig into this with you. Let me know if you don't receive it in the next hour.

  • 0
    Avatar
    Tyson Acker

    Thanks for the feedback! The article has been corrected.

  • 0
    Avatar
    Nicholas Vance

    I've tried both the CNAME and TXT record verification and I'm still unable to verify my domains.  Even after waiting several hours with the fields all set up correctly in my DNS records:

    CNAME says: Verification failed for domain.com using the DNS CNAME record method (less than a minute ago). We encountered an error looking up records for the domain blah.domain.com.

    TXT says: Verification failed for domain.com using the DNS TXT record method (less than a minute ago). Your verification DNS TXT record was not found. You might need to wait a few minutes before Google sees your changes to the TXT records.

    Any help you could give would be great.  Thanks.

  • 0
    Avatar
    Colin McDonald

    For the TXT site verification, you no longer add just the verification code (e.g. 3jhro2hfse....).  There is now a prefix of 'google-site-verification=' meaning your TXT record would read 'google-site-verification=3jhro2hfse...'.

             

  • 0
    Avatar
    Daniel Elfenbaum

    Hi!

    Nevermind! the error was resolve! Thx!

  • 0
    Avatar
    Jimmy O'Donoghue

    Hello Nicholas,

    Where your name servers point is where your DNS information is read from. I can see where you have input your verification DNS settings at Hover the name servers don't point to Hover so these DNS settings would not be read. You would need to input your DNS information where your name servers point in order for the DNS settings to work. I hope this resolves your issue Nicholas but if you encounter any issues please let us know here at Hover and we would be happy to help you.

  • 0
    Avatar
    Heather Burke

    Hi, I'm trying to use google apps for email.  I have changed the cname and added the details for the 5 mx records as directed above.  It would not let me edit the hover MX record, nor will it let me delete it (it does have a check mark in the default box)  Any suggestions?  Thanks

  • 0
    Avatar
    Neil Faiman

    Does this process mean that everybody with an existing Hover email account now has a Google email account instead? If so, what happens to their Hover account? Is it inaccessible? Can the contents be copied to the new Gmail account?

  • 0
    Avatar
    Jason Dickinson

    I'm attempting to set up Google Apps mail and I've changed the MXZ records; however, Google still shows "No MX Records Found."  I'm sure I'm missing something, just not sure what. Any help?

  • 0
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    Nicholas Vance

    Thanks for clarifying Jimmy.  That makes sense but somehow I hadn't thought about it.  Google seems so steer users towards their registrar rather than their host which makes this more confusing.

  • 0
    Avatar
    Andrew Costen

    Do you mean you can't edit the MX Records in the Hover control panel? I just tested your account and I was able to edit the DNS settings (don't worry, I didn't change anything), so let me know if you're still having trouble.

  • 0
    Avatar
    Brian Cabral

    Hi Jason, the hostname for the MX records were incorrect as it should be '@' rather than google. I've gone ahead and corrected the records for you so it should resolve fine now. Let me know if you experience any issues. 

  • 0
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    Andrew Costen

    Ah, I think I misunderstood. I just deleted the Hover MX record for you. Let me know if you're still having any difficulties though.

  • 0
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    Julian Tapales

    I've been trying to figure this out for a while, great explanation thank you

  • 0
    Avatar
    Terri-Leigh H.

    Hi Richard

    Thanks for sharing that info regarding Google MX records for Google Apps. We'll get that updated in the article as soon as possible.

    Cheers!

  • 0
    Avatar
    Andrew Costen

    Tom, no, that would not be possible, at least not with that address.

  • 0
    Avatar
    Blair Mueller

    Hi Colin - If your name servers were not recently changed in the past 48 hours to our default servers, then it should be within 5-15 mins for Google to verify the TXT record.  Julian is right, it's usually instant.  Make sure you're using ns1.hover.com and ns2.hover.com.   You can check this under the "domain details" tab.

    If you're still having trouble, let me know what your domain is and I'll take a look at it for you.

  • 0
    Avatar
    Nyasha Peters

    Google suggest ASPMX.L.GOOGLE.COM. with a trailing dot, with the instructions  "Be sure to include trailing dot (.) at the end of any full-qualified domain names (for example, server.example.com.) if your MX records require this format."

    Should the set up in hover have this trailing dot on the mx records?

     

     

  • 0
    Avatar
    Andrew Costen

    No, this is for people pointing their domain name at their Google Apps mailbox, something different from accessing a Hover mailbox on GMail.

    If you do need to access Hover mail on GMail, you'd have to go into the GMail settings and select Accounts and Import and then look for the option to import mail from other accounts using POP3.

  • 0
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    Deb Christensen

    Thanks for this EXCELLENT help article! 

  • 0
    Avatar
    Colin Devroe

    How long should this process take? I realize Google says 48hours but what are Hover's policies?

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