How to: Change your domain nameservers (DNS servers)

This guide will show you how to edit your domain Nameservers (DNS Servers). Nameservers are used to point your domain name at your website hosting provider, DNS service provider (if not using our DNS), or possibly another email provider.  You are required to have a minimum of 2 nameservers assigned to each domain name.

NOTE: If you intend to use Hover's Connect feature for simple DNS setup, you must have your domain's nameservers pointed to ns1.hover.com and ns2.hover.com, in order for it to work.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

If you need to point a domain name at Hover to use our DNS services, please perform the following steps:

  1. Log into your Hover account here: https://hover.com/signin

  2. Hover over Your Account, and then select Domains.

    save image

  3. You can Select the domain, and this will bring you to the Overview page.

    save image

    Here you will see the Name Server section:

    Screen_Shot_2017-06-28_at_3.07.23_PM.png
  4. An edit window will appear showing your existing nameservers. You can replace these with the new name servers you wish to use and hit Save Nameservers.

    save image

 

Once saved, the changes can take 24-48 hours to fully propagate across the Internet.

Have more questions? Submit a request

129 Comments

  • 0
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    Giorgio Riccardi

    Hey Joel,

    thanks so much! that worked well :-)

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    Mark Diener

    Hello,

    Changed our Name Servers over to: ns1.leagueathletics.com and ns2.leagueathletics.com. I also notified LeagueAthletics to update things on their end a couple days ago. Based on your previous posts, I'm afraid I just have to wait for 2 days?! Just making sure there's not something else I can do to speed this up.  Our little league online registration is unfortunately on hold for as long as it takes to "propagate".

    Any help would be greatly appreciated.

     

    Respectfully,

    Scott

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  • 0
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    Terri-Leigh H.

    Hi Todd

    Thanks for contacting us. I have responded to your open request for transfers and can help you via email on that.

    For the nameserver changes: When you click the link to the nameservers link under Your Account, you should see the same information as in the tutorial. If you are brought to the Domain Details tab, just scroll down to Nameservers (5th item) and click Edit to make the changes you wanted. Typically when you only have one active domain in the account, you won't see that Nameservers management page, but the domain management page itself.

    Hope that helps clear up what you are seeing and how to make the update.

  • 0
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    Tyson Acker

    Hi David - When I visit your domain I see your website for Calgary's Premiere Dance School. Your ISP may be unusually slow updating their cached DNS, or it may just be a case of web browser caching. If you need help checking deeper into this ASAP, I suggest giving us a phone call.

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    Konstantin Pendrakovski

    Hi, I try to change to custom namservers i keep getting the message "Nameserver does not exist at the registry (code: 480)"

    please help

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    Poulami Bhattacharya

    hi,

    I have recently transferred my domain www.utsav-collections.com from ASP Hosting services to Hover and I am trying to link this to my store front with Shopify. I have followed all the instructions on https://help.hover.com/entries/21332553-How-to-Use-your-domain-with-Shopify . But still the website is taking me to the original page I had with ASP and not my shopify page. Please help .

     

    Poulami

  • 0
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    l ui

    Whenever I try to change to custom namservers i keep getting the message "Nameserver does not exist at the registry (code: 480)"

    please help?

  • 0
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    Patricia Kempf

    Problem resolved.

    Edited by Patricia Kempf
  • 0
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    Courtney Mathieson

    Hi Cindy, 

    You may be getting that error if you are trying to enter the same nameserver twice (into both the nameserver 1 and 2 slots) as they must be different from each other. 

    That being said, I will shoot you an email so we can discuss the specifics of your set up and what may be going on with it. 

    Thanks!

  • 0
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    Blair M

    Hi Michie, 

    As per their instructions, yes, you'll need to copy over all your current DNS records from your Hover DNS zone file so it's updated on your Amazon name servers.  You don't have to worry about that "mail" CNAME record, as that's just one of our defaults. You're not using Hover email so it doesn't matter.

    Let us know if you have any trouble with this. 

  • 0
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    Carlos Sogorb

    Hi, i'm trying to change my domain's nameservers but i'm getting this error

    Nameserver [ns5351.webempresa.eu] doesn't exist at the registry (Code 480)

    I read that, in those cases, you have to register the nameserver, so here they are:

    ns5351.webempresa.eu

    ns5352.webempresa.eu 

    Thanks

  • 0
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    John Crean

    Help - I changed my name server before I downloaded content from my website - how do I change it back?

     

  • 0
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    Terri-Leigh H.

    Hi Arnd

    We were able to use chat to discuss the domain and nameservers on your account.

    Cheers!

  • 0
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    Thomas Bolton

    Hi. My transfer from Network Solutions is pending. Meanwhile, while my domain was registered at network solutions, it's hosted somewhere else (Pair Networks). Thus, currently on Network Solutions, the domain points to NS000.NS0.COM  and NS213.PAIR.COM. So my first question is this: will my domain continue to point to Pair Networks when the transfer is complete? If not, what do I do to get it to continue to point there? Name servers don't seem to be part of the Domain Details while the transfer is pending.

    Second, once it does point there, Pair Networks currently has a whole set of DNS entries including MX records for Gmail etc. that I'd like to keep as is. Will those continue to work, or will the list of Hover DNS records take precedence? Thanks for your help.

    Tom

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    James Purdhomme

    CNAME changes are NOT working on our domain. We have been waiting over 20 hours. 

  • 0
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    Blair M

    Hi Ben, 

    Looks like you have an open help request with one of our customer service advisors already, and they're in the process of getting this looked after for you.  You can continue to get help through that email correspondence with them.  

  • 0
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    Terri-Leigh H.

    Hi Carlos

    Yes, we can make that update for you. I've sent over the 2 nameservers you supplied to the list and you can add them to your domain now. 

    With the new TLDs (domain extensions) the nameservers are not yet existing at those registries. They just need to be prompted to be added.

    Thanks!

  • 0
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    Blair M

    Hi John, 

    You can change the name server back the same way you changed it the first time: 1) under the Name Servers tab in your account, or 2) under the "Domain "Details" of the domain.  You'll have to contact your website hosting provider though if you need to recover any lost website data or if you don't remember what servers your domain was pointing to prior to this change. 

  • 0
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    Rob Lake

    @Thomas

    All is well.

    When you transfer a domain to Hover, the nameservers remain as they were when the transfer completes. Thus your Pair info will all remain in place, and you won't have to change a thing.

  • 0
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    James Purdhomme

    p.s. the instructions above do not match what is actually on your site any more. 

  • 0
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    Andrew Costen

    Hi Rachel,

    I'll send you an email shortly about this.

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    Brian Booher

    I am having a huge problem with trying to get my website working.  I signed up with webhostinghub.com for hosting abilities.  When I install a Wordpress blog, it won't find the admin page.

    I changed the nameservers to point to webhostinghub.com, but did I miss anything else?

  • 0
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    sejal chaudhari

    Hi,

    It has been more than 24 hours since I changed my name servers. I don't see any nameservers in whatsmydns. What went wrong?

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    Blair M

    Hi James, 

    We're working on updating the screenshots above with current ones.  There are just a few things we're working out first.  I can also see that Brian has sent a reply to your email so if you need any additional help, please reply to that help request and he can help you out.

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    Victoria Close

    I am having the same issue ... getting the Hover site that says "This user has not enabled any redirections." I've never seen this before with any of the domains we have registered here, so I'm a bit confused.

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    Terri-Leigh H.

    Hi Ann

    I can see you were able to help you over email last week. You should see the nameservers are added correctly to your domain now.

    Cheers!

  • 0
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    Tyson Acker

    Hi Brian - I think you did the right thing by setting your name servers to webhostinghub.com. All four of your domain names have zone files on the webhostinghub.com name servers.  I did DNS look ups and found that those name servers are pointing all four domains at a hosting server at this IP address - 205.134.224.171.

    From the information you've provided, my assumption would be that there is an issue with the installation of your Wordpress script. Your web host may be able to give you better assistance because they can see your configuration on their end.

  • 0
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    Andrew Costen

    Hi Sejal,

    I just looked up both of the domains in your account using http://smartwhois.com and I see name servers on both. Can you double-check?

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    Brian Cabral

    Hi Zadie, I noticed Ilene was able to assist you with this in replying to the help request you sent to help@hover.com.

  • 0
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    Tyson Acker

    Changes to your domain's name servers takes time to propagate because your Internet provider keeps a cache, or memory, of websites that have been visited recently.  It can take anywhere from just 15 minutes to 48 hours before your Internet provider will update its cache and start using your domain's new name servers.  Usually it just takes a few hours.

    The Hover page that displays "This user has not enabled any redirection" is a default page that comes up for any domains using our name servers with our default DNS records.  We have it set this way so people who just want to set up domain forwards don't have to mess around with any DNS settings.

    Don't hesitate to contact us if you need one on one help getting your name servers and DNS sorted out to point at your web host.

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