How to: Change your domain nameservers (DNS servers)

This guide will show you how to edit your domain Nameservers (DNS Servers). Nameservers are used to point your domain name at your website hosting provider, DNS service provider (if not using our DNS), or possibly another email provider.  You are required to have a minimum of 2 nameservers assigned to each domain name.

NOTE: If you intend to use Hover's Connect feature for simple DNS setup, you must have your domain's nameservers pointed to ns1.hover.com and ns2.hover.com, in order for it to work.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

If you need to point a domain name at Hover to use our DNS services, please perform the following steps:

  1. Log into your Hover account here: https://hover.com/signin

  2. Hover over Your Account, and then select Domains.

    save image

  3. You can Select the domain, and this will bring you to the Overview page.

    save image

    Here you will see the Name Server section:

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  4. An edit window will appear showing your existing nameservers. You can replace these with the new name servers you wish to use and hit Save Nameservers.

    save image

 

Once saved, the changes can take 24-48 hours to fully propagate across the Internet.

Have more questions? Submit a request

123 Comments

  • 0
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    Shanna Millman

    Hello Brent,

    If you wish to setup name servers based off your domain, you will need to create the glue records first.  This will submit them to the registry then you can apply them to your domains.  The option to create the glue records can be found on the Domain Details tab for that domain.  If you have any further questions, please let us know.

  • 0
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    Polina Mourzina

    I am new here and having a really hard time linking my domain to squarespace. I don't even know what I'm doing wrong. Pease help if you can, I looked into nameservers, but I don't know what I shoudl be changing them to?

  • 0
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    Michael Fich

    Hi Paulina,

    I see you had sent in a help request via email.  I've just sent you a follow-up message in reply to your email.  Please send me a response if there is anything else I can assist you with.

  • 2
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    Anne York

    Respectfully, as much as I love Hover, this seems like a big, glaring hole in how your system works: why don't you allow customers to set DNS *before* a domain transfer completes? The settings wouldn't be used until Hover's records became authorative. Maybe I'm missing something, but it's hugely problematic that I've initiated a domain transfer away from Network Solutions on two domains, and it's "in process", but I can't set the DNS on Hover's side to point to the new server. So there will be some failure of email + web at some point.

    I had reached out to the Hover support for the "valet" service, but basically got told to go do it myself. So...not what I was expecting.

  • 0
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    Knowledge Media Team

    Totally agree with Anne York. Avoidable outages make everyone look like amateurs. My "valet" requested that I change IPS-TAG and name servers which in trust I duly did but am now kicking myself for not verifying that hover's DNS was ready. The DNS entries (which had been supplied to the valet previously) haven't yet been added by Hover so outage results. Hugely disappointing. Would be great to allow customers to be able to set up DNS in advance of transfer and perhaps save Hover technical support requests at the same time.

  • 0
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    Michael Fich

    Hi Anne,

    When transferring in a domain name, we can certainly help you to set up DNS records in a zone file within your account prior to initiating the transfer.  That way, you can just set the Hover nameservers through your current provider to prevent any downtime.  We normally do this internally when doing a Valet domain transfer as well.

    However, if you are using third-party nameservers to manage your DNS records rather than the nameservers provided to you by your current domain registrar, you don't need to worry about copying any DNS records.  The nameservers for your domain will not be updated during the transfer process.

    I am surprised to hear that you were told to do it yourself when inquiring about our Valet transfer service though.  I'm sending you an email from help@hover.com to inquire about your transfer and see if I may be of assistance.

  • 0
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    Terry Hagen

    I am trying to re-point a domain to a new server and this is what I get: nameserver doesn' t exist at the registry (480), I have transferred several domains there in the past...any ideas? there dns is ns1.doodlepress.com.ph

  • 0
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    Michael Fich

    Hi Terry,

    I'm sending you an email to follow-up for further information, to see if I may be able to help you correct this issue.

    Please keep an eye out for my message from help@hover.com and send a reply when it may be convenient to do so.

  • 0
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    Xue Faith

    Hello, I'm getting the same error every time I add a new domain at Hover and try to set nameservers:

    Nameserver [ns1.mediciuniversity.co.uk] doesn't exist at the registry (Code 480)

    Last time I was told my ns1 & ns2 nameservers needed to be added to your registry. But now I've got 6 other domains already using those nameservers and you still won't let me use them on the new, blaylock.nl domain.

     

    Thank you!

  • 0
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    Michael Fich

    Hi Xue,

    The specific nameservers need to be added for use with domains of each specific registry, such as .com, .net, .org, etc.

    I've looked up your account and see that the domain you were updating was a TLD (top-level domain) which did not yet have your nameservers listed for use with that extension.  I've since added them for you so you should be able to make your nameserver updates now.

    I've also added them for all other current domain extensions which are supported through Hover, to hopefully prevent this from becoming an issue again in the near future.  Please let me know if you encounter any further problems with your domain settings!

  • 1
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    Graham Wright

    Hey there,

    I'm currently seeing the "you must provide atleast 2 nameservers message" also. Can this be looked at please? :)

    Kind Regards

  • 0
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    Michael Fich

    Hi Graham,

    I see that you had sent us an email to help@hover.com about this issue.  I'm writing up a response and will be sending it out to you momentarily.

  • 0
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    Ron and Teri Springer

    I want to change the way I originally constructed our end - for e x from rftls@rftls@springer TO rfStls@springer...

    Can this be done?

  • 0
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    Blair M

    Hi Ron, 

    I'm not sure I follow what you are asking to do here.  I don't know what you mean by "rftls@rftls@springer".  That isn't a domain or an email address or anything.  Is there any way you can send us a bit more detail?  You can send us your account, domain, and a clear explanation of what it is you're trying to do to help@hover.com.

  • 0
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    Todd Johnson

    I click on the Name Servers menu however it keeps re-directing me to the domain details and not the name server settings page... I am also still waiting on my other domain to be transferred over I started both over two weeks ago and only have one domain transferred over.

    I am getting pretty disappointed with Hover.

  • 0
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    Terri-Leigh H.

    Hi Todd

    Thanks for contacting us. I have responded to your open request for transfers and can help you via email on that.

    For the nameserver changes: When you click the link to the nameservers link under Your Account, you should see the same information as in the tutorial. If you are brought to the Domain Details tab, just scroll down to Nameservers (5th item) and click Edit to make the changes you wanted. Typically when you only have one active domain in the account, you won't see that Nameservers management page, but the domain management page itself.

    Hope that helps clear up what you are seeing and how to make the update.

  • 0
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    Carlos Sogorb

    Hi, i'm trying to change my domain's nameservers but i'm getting this error

    Nameserver [ns5351.webempresa.eu] doesn't exist at the registry (Code 480)

    I read that, in those cases, you have to register the nameserver, so here they are:

    ns5351.webempresa.eu

    ns5352.webempresa.eu 

    Thanks

  • 0
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    Terri-Leigh H.

    Hi Carlos

    Yes, we can make that update for you. I've sent over the 2 nameservers you supplied to the list and you can add them to your domain now. 

    With the new TLDs (domain extensions) the nameservers are not yet existing at those registries. They just need to be prompted to be added.

    Thanks!

  • 1
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    Ann Van den Broeck

    help I constantly get the message when I try to add a nameserver: "you must at least provide 2 nameservers" and I cannot proceed

  • 0
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    Terri-Leigh H.

    Hi Ann

    I can see you were able to help you over email last week. You should see the nameservers are added correctly to your domain now.

    Cheers!

  • 0
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    Arnd Fischer

    Between [Forwards] and [DNS] there isn't any Nameservers menu item in the drop down menu.

    How can I change my nameserver entries?

  • 0
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    Terri-Leigh H.

    Hi Arnd

    We were able to use chat to discuss the domain and nameservers on your account.

    Cheers!

  • 0
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    Chris Laursen

    it would make sense to list the default Hover nameservers on the edit page for a domain, so it's easy to reset them. Or just have a reset button.

  • 2
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    Bartłomiej Czaplicki

    Can I edit my DNS settings in a sane way? It's ridiculous right now that I have to click through all this.

    There is a "protip" in another article to add semicolon if you want to turn a record into a comment. It's cute that the person writing it had access to the actual database records and didn't have to delete a record first and then create a new one copying settings one by one to set a semicolon.

    Bulk edit is useless, it only allows to edit the target address and not hostname.

    At very least give me options to:

    - copy all settings from one domain to another

    - copy a record to change something in it (usually multiple addresses are similar and require you to change a single character in IP address)

    - edit any field in a record or all fields and as a single string

    - don't clear other fields I entered when I change the record type! I input ip first and then set the record as A and my ip gets deleted - wtf

    - save my settings for how many records I want visible on the page, it goes back to 10 every time I refresh the page. Why would I want to limit it to 10 ever anyway? It's just single lines of text.

    It should take a couple seconds to change DNS settings for multiple domains, not hours of clicking through a shiny web interface.

     

    Alternatively, just allow me to upload or paste my own plain text of everything.

    Edited by Bartłomiej Czaplicki
  • 1
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    Terri-Leigh H.

    Hi Bartlomiej

    We understand your frustration with adding the DNS in individually. It's something we have to use as well when assisting customers with their DNS. 

    Our site is getting a redesign which will include many upgrades to the DNS management - like getting DNS settings from another domain copied over to a new domain. We're really looking forward to seeing these upgrades both for customers and our team!

    Cheers!

  • 0
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    Rachel Dunn

    This is a noob question but please bear with me:

    Following the instructions: I literally typed the words "nameservers" into the Nameserver 1 and Nameserver 2 boxes.

    I received an error code when I tried to save.

    Then i changed the text to "ns1.hover.com" for the first box and "ns2.hover.com" for the second box.

    Have I done the right thing?

  • 0
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    Patricia Kempf

    Problem resolved.

    Edited by Patricia Kempf
  • 0
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    Jake Pucan

    I am having the same issue. Getting the Hover site on non-www version of my site emberfm.com. I already added asterisk, ampersand, and www in CNAME value. I thought it's just a propagation but it's more than 2 days now. Kindly check this issue.

  • 0
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    Courtney Rardin

    I'm doing everything it says but I'm getting an error message, claiming it's a Code 460?

  • 0
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    TROY PALMER

    Registered new domain today. No nameservers are showing under DOMAIN DETAILS next to NAMSERVERS. When I try to add YOUR nameservers there is only a spot to add ONE nameserver. I try to add the first one, ns1.hover.com, and get the error message that I have to add two nameservers. There is no space to add a second nameserver. Does it just take a while for a new domain registration to be processed on your end or am I missing something? Under DNS everything looks correct according to your FAQ but the email address I added as a forwarding mailbox still does not verify as a legit email address at verify-email.org and nslookups still do not show any nameservers for the domain.

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