How to: Change your domain name servers (DNS servers) [Updated March 2016]

Domain NameServers (also known as DNS Servers) are used to point your domain name at your email provider, domain forwarding service, and/or web host provider.  You are required to have a minimum of 2 nameservers assigned to each domain name.

Nameservers control where your domain name reaches out to when visitors access it. They also are used to point your domain name at your email provider, domain forwarding service, and/or web host provider. When you register a domain name, we set it by default to our Hover nameservers, which just display a temporary page.

Hover's nameservers are ns1.hover.com and ns2.hover.com.

If you intend to use Hover's "Connect" feature for simple DNS setup, you must have your domain's nameservers pointed to ns1.hover.com and ns2.hover.com, in order for it to work.

This tutorial will show you how to point your domain name at specific nameservers, such as name servers provided by your web host, or how to reset your nameservers to use Hover DNS if they are already pointed elsewhere.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

If you need to point a domain name at Hover to use our DNS services, please perform the following steps:

Hover over Your Account, and then select Domains.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

 

Click the checkbox next to the domain(s) whose nameservers you wish to change back to Hover nameservers.  Then, click Edit.

 

In the Nameservers section, click Edit.

 

Your existing nameservers will be displayed in the text boxes.  Type nameservers, into the text boxes.  Click Save.

 

Once saved, the changes can take up to 24 hours to propagate across the Internet.

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115 Comments

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    James Thomas

    The only problem is that when I go to http://jordanthomasfamily.net, I still get the hover site that says there are no forwarding instructions???  Thanks for your help.  james@thomas.net

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    Victoria Close

    I am having the same issue ... getting the Hover site that says "This user has not enabled any redirections." I've never seen this before with any of the domains we have registered here, so I'm a bit confused.

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    Tyson Acker

    Changes to your domain's name servers takes time to propagate because your Internet provider keeps a cache, or memory, of websites that have been visited recently.  It can take anywhere from just 15 minutes to 48 hours before your Internet provider will update its cache and start using your domain's new name servers.  Usually it just takes a few hours.

    The Hover page that displays "This user has not enabled any redirection" is a default page that comes up for any domains using our name servers with our default DNS records.  We have it set this way so people who just want to set up domain forwards don't have to mess around with any DNS settings.

    Don't hesitate to contact us if you need one on one help getting your name servers and DNS sorted out to point at your web host.

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    Michelle Jones

    I'm getting that same "This user has not enabled any redirections" message but only when trying to visit the site without the www prefix. If I go to the site with www at the beginning of the address everything is great, without the www I get the Hover placeholder. I've never had that issue before where it works one way and not the other. 

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    Tyson Acker

    Hi Michelle - this looks like DNS caching as well.  I tested your domain with and without the "www" host and it looks like the domain is set up correctly.  I'll be following up with you shortly to give you more specific details about your domain name.

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    Luis Artola

    Hi Tyson, is there any way to completely disable the default page that says "This user has not enabled any redirection"? I rather not have my domain show any page if I don't have a home for it. Thanks in advance.

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    Tyson Acker

    Hi Luis - you could simply forward your domain name to another website (or another domain name you own).  For a completely blank website, here's a trick:  create a stealth redirection to http://www.google.com (Google won't display when loaded in a stealth frame so you'll see a completely blank page).

    Here's our forwarding tutorial:  https://help.hover.com/entries/21196383-how-to-forward-your-domain-name

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    Allison Schenck

    is my hover domain name compatible with iWeb?! I cannot figure out what or how to get it to publish my wepage in iWeb... =(

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    Tyson Acker

    Hi Allison - Hover domain names can be used with any web hosting service.  You would need to edit your DNS records in Hover to point at iWeb.  Click here for our tutorial on editing DNS records. 

    MobileMe has been closed by Apple so I suggest verifying with Apple that you can still set up a new domain on iWeb. Please give us a call or send us an email for one on one help with configuring your domain name's DNS or answering more specific questions.

    Here are some FAQs about iWeb being discontinued that may help:

    http://www.allaboutiweb.com/2012/05/mobileme-discontinuing-frequently-asked-questions/

    http://iwantmyname.com/blog/2012/05/5-options-to-migrate-your-iweb-created-website-from-mobileme-to-an-alternative-hosting-provider-87263.html

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    Summer Brooks

    Just a suggestion, but it would be nice to have a one-click option so users can update the nameservers of a domain that's been transferred in to the Hover servers. It would save some time on updating domains that are "parked" or forwarded.

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    Tyson Acker

    Hi Summer - thanks for the suggestion!

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    david joseph

    Hi Tyson,

     

    I changed the nameservers 2 days ago on dandodance.com and I am getting the Hover page still, what's going on? I am on a tight deadline and need this running ASAP! Thanks

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    Tyson Acker

    Hi David - When I visit your domain I see your website for Calgary's Premiere Dance School. Your ISP may be unusually slow updating their cached DNS, or it may just be a case of web browser caching. If you need help checking deeper into this ASAP, I suggest giving us a phone call.

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    Brian Booher

    I am having a huge problem with trying to get my website working.  I signed up with webhostinghub.com for hosting abilities.  When I install a Wordpress blog, it won't find the admin page.

    I changed the nameservers to point to webhostinghub.com, but did I miss anything else?

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    Tyson Acker

    Hi Brian - I think you did the right thing by setting your name servers to webhostinghub.com. All four of your domain names have zone files on the webhostinghub.com name servers.  I did DNS look ups and found that those name servers are pointing all four domains at a hosting server at this IP address - 205.134.224.171.

    From the information you've provided, my assumption would be that there is an issue with the installation of your Wordpress script. Your web host may be able to give you better assistance because they can see your configuration on their end.

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    Callum Swift

    Whenever I try to change to custom namservers i keep getting the message "Nameserver does not exist at the registry (code: 480)"

    please help?

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    Blair Mueller

    Hi Callum - What this means is that all the various domain registries do not recognize the custom name servers you've created.  I can help you with that.  I just found your account and sent you an email asking for the custom name servers you're trying to update so I can add them to all the foreign registries for you.  Please get back to me in that email when you have a minute. 

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    Kent Madin

    When I try to change nameserver to ns1.BlueHost.com  I get Invalid Namserver Code 480.. what gives?

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    Mike Whitman

    Hi Kent - I'm seeing that all registries do have the bluehost.com name servers listed at all registries that we support and if you're still having issues applying a name server to a domain name, there may be something else going on that we may need to look at. Fire us an email at help@hover.com or shoot us an email and we'll be happy to track down the problem for you and get it fixed up.

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    Aaron Kalsnes

    Is it not possible to set name servers for domain transfers in advance?

    If this is not possible and I will only be able to change the name servers after they are transferred (resulting in a 24-48 hour propagation period), I am going to be incredibly angry. I really hope something as important as this feature has not been overlooked.

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    Blair Mueller

    Hi Aaron, 

    Name servers can be reset at your current domain provider before you transfer the domains.  That's the best way to do it.  Once a transfer is in progress between providers the name servers and DNS can't be modified.  If you have custom DNS on your current provider's name servers and you want to have that set up on our servers ahead of time, then you will have to give us a call or send us an email and we can certainly help you out with that.  Not a problem at all.  We will set up a zone file on our servers for your domain and then have you update your name servers to point to hover ahead of the transfer.  Once these changes take effect you can then transfer the domains over. 

    The reason why it's best to make these changes before you start a transfer is because if you were to change them during the transfer, or even just before initiating the transfer, you may still experience down time if the old domain provider shuts off your DNS servers right away, as many of them will.

    Having the zone file set up ahead of time will prevent that from happening.  We do this for people as part of our valet transfer service.

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    Poulami Bhattacharya

    hi,

    I have recently transferred my domain www.utsav-collections.com from ASP Hosting services to Hover and I am trying to link this to my store front with Shopify. I have followed all the instructions on https://help.hover.com/entries/21332553-How-to-Use-your-domain-with-Shopify . But still the website is taking me to the original page I had with ASP and not my shopify page. Please help .

     

    Poulami

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    Rob Lake

    Hi Poulami,

    I've gone ahead fixed this for. So you know, the only change I had to make setting it so utsav-collections.com forwards to www.utsav-collections.com (which was already pointing at Shopify).

    I hope that helps, and good luck putting your store together!

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    Thomas Bolton

    Hi. My transfer from Network Solutions is pending. Meanwhile, while my domain was registered at network solutions, it's hosted somewhere else (Pair Networks). Thus, currently on Network Solutions, the domain points to NS000.NS0.COM  and NS213.PAIR.COM. So my first question is this: will my domain continue to point to Pair Networks when the transfer is complete? If not, what do I do to get it to continue to point there? Name servers don't seem to be part of the Domain Details while the transfer is pending.

    Second, once it does point there, Pair Networks currently has a whole set of DNS entries including MX records for Gmail etc. that I'd like to keep as is. Will those continue to work, or will the list of Hover DNS records take precedence? Thanks for your help.

    Tom

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    Rob Lake

    @Thomas

    All is well.

    When you transfer a domain to Hover, the nameservers remain as they were when the transfer completes. Thus your Pair info will all remain in place, and you won't have to change a thing.

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    sejal chaudhari

    Hi,

    It has been more than 24 hours since I changed my name servers. I don't see any nameservers in whatsmydns. What went wrong?

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    Andrew Costen

    Hi Sejal,

    I just looked up both of the domains in your account using http://smartwhois.com and I see name servers on both. Can you double-check?

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    Sashin Ranasinghe

    Hi,

    I've got this bizarre situation going on. So I've set my domains with Mammoth's webserver's and the way it works is that I can't put "www." in front of my domain, it will only work without it.

    What could this possibly mean?

     

  • 0
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    Andrew Costen

    That is something you'd have to discuss with Mammoth, since they have control of your DNS now. It's likely they just need to add a www CNAME or A Record though.

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    Ellie Frost

    I think I know the answer to this, but is there any way to add NS (subdomain delegation, I think it's called) to a subdomain with Hover DNS?

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