How to: Edit DNS records - A, CNAME, MX, TXT, and SRV (Updated Aug 2015)

This tutorial explains how to create customized DNS records for registered domain names in Hover.

Please note that your domain needs to be pointed at the Hover name servers (ns1.hover.com and ns2.hover.com) in order for changes to your DNS records to take effect.   Click here for instructions on how to change your domain name servers.  By the same token, if you're using another company's name servers, like those of your hosting company, adding DNS records through Hover will have no affect on your domain.  In that circumstance, you'll want to add the DNS records through your hosting company account where those records are controlled.

This is an advanced solution for technical users.  You should not change your DNS records unless directed by your hosting company, or if you are familiar with configuring zone files.  If you are unsure whether or not you need to edit your DNS records, don't hesitate to contact a customer adviser for assistance at help@hover.com or by phone at 1-866-731-6556.

To manage DNS records, follow the steps below:

 

1.  Log into your Hover account online here

 

 

2.  If you have more than one domain name listed in your account, click on the domain name that you want to use with customized DNS records.  This will take you to its Domain Details page.

 

 

3.  Click on the DNS tab to manage records for the selected domain name.

 

 

The next steps depend on the record type that you want to edit or create.  Details for each type can be found below.

Please note that the Hostname is the prefix before the domain name.  An @ in the Hostname represents an empty prefix (so the name exactly matches the domain name; for example monsieursbucket.com). The @ hostname is also referred to as the "the root" of the domain. An * (asterisk) in the Hostname is a wildcard, and represents any prefix.  For example, creating a record for *.monsieursbucket.com will point <any prefix>.monsieursbucket.com at the IP address provided.

 

A and AAAA (IPv6) Records

An A Record or IPv6 Record is used to point a hostname at an IP address. This record type can be used to point your domain name at your web host or for creating subdomains which point directly to an IP address.

To create a new A Record or IPv6 Record, follow these steps:

1.  Click on the Add New button.

A and AAAA (IPv6) Records

 

2.  Select the Record Type A.  Enter your hostname, and then type the appropriate IP address in the Value text box.

Please note: to create a blank record, enter @ as the hostname.

 

OR

 

Select the Record Type AAAA.  Enter your hostname, and then type the appropriate IP address in the Value text box.

 

 

3.  Click Save

CNAME Records

A CNAME record, or Canonical Name record, is a pointer of one name to another.  A CNAME record points a hostname to another name that is already created for a server or system.  Canonical means expected or real name.  These records are pointing a name you created at the "real" name for the server or system.

This is useful when running multiple services (such as an FTP and a webserver) from a single IP address. Each service can then have its own entry in DNS (such as blog.mydomain.com or ftp.mydomain.com).

You may also be requested to enter a CNAME record to verify domain ownership for online services such as Google Apps

CNAMEs should only be used if you can't use an A Record.

 

To add a new CNAME record, follow these steps:

 

1.  Click on the Add New button.

 

 

2.  Select the Record Type CNAME from the drop down menu.  Enter your hostname (which creates the subdomain), and then type the appropriate target hostname in the Target Host text box.

 

 

3.  Select Save.

 

MX Records

A MX record or Mail Exchange record specifies how e-mail should be routed.  The MX record points to the servers that should receive e-mail for the domain.

In simple terms, the MX record allows the rest of the world to know where your email needs to be delivered.  The default setting points your domain to Hover's mail system.

Each MX record contains a host name and a numeric priority.  The lower numbers have higher priority.  Priority 0 is highest priority.  Setting priority is useful if the e-mail service uses secondary servers.  Secondary servers are usually given lower priority because they may be operated externally, not have direct access to the primary e-mail storage, have less Internet bandwidth, among other reasons.

To create an MX record for your domain enter @ as the hostname.  If you are creating an MX record for a sub domain, then you can enter your sub domain into the Hostname field.

To add a new MX record, follow these steps:

 

1.  Click on the Add New button.

 

 

2.  Enter @ as the Hostname (unless you want to use a sub-domain for your email services), select MX from the Record Type drop-down list, enter a priority, and then type in the Hostname of your email service (your email provider will be able to tell you what hostname should be used).

 

 

3.  Select Save.

 

TXT Records

TXT records allow users to associate some text with a hostname.   Originally TXT records were created to add arbitrary human-readable text to DNS records. Today TXT records have a number of practical uses, one of which is to define Sender Policy Framework (SPF) information which can be used by multiple e-mail technologies to assist in identifying the actual sender of an email.

 

To add a new TXT record, follow these steps:

 

 

1.  Click on the Add New button.

 

 

2.  Enter the Hostname for your TXT record, select TXT from the Record Type drop-down list, and then type in the value of your TXT record.

 

 

3.  Select Save.

 

SRV Records

An SRV record is a service record which specifies information on available services.    Services such as Google Apps may require you to create SRV records.  

SRV records have the following form:  _Service._Protocol.DomainName TTL Class SRV Priority Weight Port Target

The Class is always set to IN and the TTL is set automatically by our DNS server.

To add a new SRV record, follow these steps:

 

1.  Click on the Add New button.

 

 

2.  The example below will create an SRV record with the following values:

Hostname:  _xmpp-server._tcp (xmpp-server service over the tcp protocol)

Record Type:  SRV

Priority:  5

Weight:  0

Port:  5269

Destination Hostname (Target):  xmpp-server.l.google.com

 

Edit and Delete Existing DNS Records

 

To edit an existing record, follow these steps:

 

 

1. Mouseover the record that you want to modify and click on the edit DNS link.

 

2. Enter the new record and then click Save.

 

 

To Delete an existing record, follow these steps:

 

 

1.  Mouseover the record that you want to delete and click on the delete link. Click Yes, when asked "Are you sure you want to delete?"

 

Bulk DNS Management

 

DNS records can be edited in bulk for multiple domain names instead of editing records for each individual domain name.  To edit DNS records in bulk, follow these steps:

 

 

1.  Go to the Your Account menu, and select DNS

 

 

2.  You can sort the DNS records by clicking on the headings HOST, RECORDS, or DETAILS.

 

 

3.  Put a check mark next to all the records you want to update and select the action from the drop down menu above.  Click BULK EDIT.

To reset DNS records to the Hover default setting, or delete existing records in bulk, you can select Reset or Delete from the drop down list instead of the Edit option.

 

 

4.  Enter the new DNS value and then click SAVE.

 

Pro Tip for Archiving Old DNS Records

When changing DNS records, if you want to archive an old one in the event you may want to switch back to it later, this can be done through your DNS tab.

On the old record, add a semi-colon ( ; ) before any hostname to turn that record into a "comment".  Once saved, any record with a semi-colon in the hostname has no affect on active DNS records and gives you a handy way to retain that info as a comment for future reference.

Have more questions? Submit a request

87 Comments

  • 0
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    zoe robson

    this wasn't useful in helping answer my question.  I have a .ca domain name hosted at a third party, with DNS set up a third party.  I would therefore like DNS to be ns1.blueridgeconsulting.ca but I get "Domain not in registry (Code 480)" error.  

  • 0
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    Tyson Acker

    Hi Zoe - glue records need to be created before a host name like ns1.blueridgeconsulting.ca can be used as a name server.  When you save a glue record two things happen:  (1) we tell the domain registries that the host name is a name server so they will allow domains to be pointed at your name server host names, and (2) the glue record is stored by the registry so it can find ns1.blueridgeconsulting.ca without having to do a look up on blueridgeconsulting.ca (this prevents a circular reference).

    We have a glue record tutorial here:  http://help.hover.com/entries/21188722-how-to-add-or-modify-your-own-name-servers-glue-records

  • 0
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    Jack Lin

    we have replaced our "MX" and "mail" but the services are not transfered to our new 3rd party email provider and instead the emails still goes to the old email provider. how do i fix this?

  • 0
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    Tyson Acker

    Hi Jack - when I looked, there was still a Hover MX record in your account.  That has been removed.  Please double check your records under the DNS tab to ensure they are correct for your new email provider.  Also, keep in mind that new DNS records may take anywhere from 15 minutes to 24 hours to take effect.

  • 0
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    Sean Liu

    I just switched to Hover from GoDaddy and my tumblr says "This domain’s A-record is not pointing to Tumblr." I created a new A-record with www.tumblr.com but it's still not working. Is it just processing or do I need to do something else?

  • 0
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    Tyson Acker

    Hi Sean - GoDaddy's old domaincontrol.com name servers just needed to be removed and replaced with ns1.hover.com and ns2.hover.com.  I see you already added Hover's name servers so I removed the GoDaddy servers for you.  Once your Internet provider does a DNS update, everything should work for you.  That could take anywhere from 15 minutes to 24 hours (usually it doesn't take more than a few hours).

    When domain names are transferred their name servers are not changed automatically.  Domain owners who use third party DNS with hosting services would experience a service disruption if we changed their name servers after a transfer to Hover.

  • 0
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    Sean Liu

    It still says says "This domain’s A-record is not pointing to Tumblr." 

  • 0
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    Yakira Dixon

    Hello Sean Liu - Please make sure your A record is pointing to this IP address: 66.6.44.4.

    Depending on the number of levels in your domain, you may need to use a CNAME record instead of an A record.

    Please consult this Tumblr document for more information: http://www.tumblr.com/docs/en/custom_domains

  • 0
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    Jon Zafra

    Hello,   I just want to update my current DNSs from** ns5.ev1servers.net  *into * srv1.kukers.com. *and it stays  the same problem as Zoe Robson. It says "Domain not in registry (Code 480)".  The problem is I dont want to transfer the DNS into an own server in my domain, so I suppose is not a glue server.     I dont see the current * ns5.ev1servers.net   **server in the list....  Im trying to create new DNS as CNAME, as A... and impossible.

     

    Thank you

  • 0
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    Allan Van Ness

    i've been having the same issue.  

  • 0
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    Tyson Acker

    Hi Jon - I've sent a reply to your support ticket with additional information and a workaround solution for you.

  • 0
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    Tyson Acker

    Hi Allan - this issue has a few possible root causes.  Can you send us a support ticket or call in so we can help you get this fixed please?

  • 0
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    David Lawrence

    Are there plans to add support for any other record types?  I just wanted to add two NS records for a subdelegation within one of my zones, but the question is somewhat broader since there are only a few limited records that can be used.

  • 0
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    Tim Goldsmith

    I'm not the sharpest tool in the box, and I'm really struggling. I've added an A Record, but when I go to my website, it comes up with nothing. I'm not sure if there is some major thing I missed when I transferred from godaddy to you, or if I am just missing something...

  • 0
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    Sander van Dragt

    Thanks, this is a helpful explanation of the @ and * hostnames!

  • 0
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    Joseph Knight

    The port input box for both adding and modifying an SRV entry will only allow port numbers up to 4 characters long. You know there are larger ports right? I'm trying to add one now and as it stands I cannot use hover.com for SRV entries for my domains. I'm blocked from helping myself due to this oversight during development of the page. How soon can I expect these two input boxes to be expanded to more than 4 characters limit? Don't forget to edit the logic behind the scenes during an attempt to edit an already created SRV entry. It'll let you type out 5 characters but once you submit it tells you you're using the wrong format.

  • 0
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    Andrew Costen

    You are correct, that is an issue with the Hover control panel at the moment. We've got our developers looking into it, and I'll add yours to the request (I presume it's the only domain in your account that is currently set up with an SRV Record?). I can't say how long it will take for them to get this changed, but it is something we're aware of and are looking into.

  • 0
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    Joseph Knight

    When a customer complains about this bug you should make the offer to perform the edit that we are blocked from making ourselves. I've begun to manage this domain elsewhere now.

  • 0
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    Andrew Costen

    In most cases we would. In this case however, the only way we could make the changes ourselves would remove the ability for you to make any more DNS changes of any sort to that domain based on the workaround, and would require you to contact us for any change you needed made, which is why we tend not to make the offer for that particular issue. That said, if that's acceptable, we will do so for you.

  • 0
    Avatar
    Joseph Knight

    As you probably anticipated, no, that is not acceptable. I will not give up control of my DNS settings even though they are not usable to me in the current state. Seems like such a minute, tiny, little code fix. Must be pretty low priority. Please add me to the ticket so that I'll be notified when it's resolved. Thank you.

  • 0
    Avatar
    Andrew Costen

    Will do. I'll actually email you right now with your own ticket that I'll add to the main one on this issues so I can get back to you personally once it's resolved. And rest assured, it is something I'm trying to get pushed.

  • 0
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    Joseph Knight

    Thank you very much.

  • 0
    Avatar
    Andrew Costen

    You're very welcome. You should have an email from me now as well. Let me know if it didn't arrive though.

  • 1
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    Nathan Hartley

    Please add the ability to import and export BIND-style zone files.

    ; For further information, please consult the BIND documentation
    ; located on the following website:
    ;
    ; http://www.isc.org/
    ;
    ; And RFC 1035:
    ;
    ; http://www.ietf.org/rfc/rfc1035.txt

  • 0
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    Andrew Costen

    Thanks for the suggestion Nathan. It will definitely be taken into consideration.

  • 0
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    Roman Dumycz

    Any chance of adding SPF records to your DNS?

  • 0
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    Andrew Costen

    I haven't heard any talk about it specifically, but I know we're looking into adding more advanced DNS features in the future, so anything's possible.

    That said, you should be able to add the record as a TXT record. The syntax would depend on the actual record that was created, there's not a "one syntax for all" type record that is to be used.  Here's some really technical stuff about  SPF records that might help out:   http://www.openspf.org/SPF_Record_Syntax

    Whatever your SPF record is, you can enter the entire string of text into the TXT record value, with the @ symbol as the host.

  • 0
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    Dave Kuhar

    Seriously, who doesn't love a good Terry Gilliam reference in their tech support documents? It's fun to charter an accountant, and sail the wide accountancy!

  • 0
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    Andrew Costen

    For Joseph (and anyone else who may be wondering), the issue with SRV records not being able to be over 4 digits long should now be resolved.

  • 0
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    Robert Rockefeller

    What is the MX record address for Hover's email servers?

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