How to: Edit DNS records (A, AAAA, CNAME, MX, TXT, SRV)

This article will show you how to Add and Edit DNS records in your Hover account. The DNS zone file in your Hover account only applies to your domain if it's pointed at the Hover name servers ns1.hover.com and ns2.hover.com.

If you need to change your name servers, please see: How To: Change your nameservers (DNS Servers)

By the same token, if you're using another company's name servers, such as your website hosting company, you'll need to add and edit the DNS records through your hosting company account where that DNS zone file is managed.

You should not change your DNS records unless directed by your hosting company, or if you are familiar with configuring zone files.  If you are unsure whether or not you need to edit your DNS records, don't hesitate to contact a customer adviser for assistance at help@hover.com or by phone at 1-866-731-6556.

 

To manage DNS records, follow the steps below:

  1. Log into your Hover account at: https://hover.com/signin
  2. If you have more than one domain name listed in your account, choose Domains from the Your Account menu.

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  3. Select the domain from your list, or choose Edit DNS from the Edit menu.

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  4. On the DNS page, you can manage DNS records for the selected domain name.

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The next steps depend on the record type that you want to edit or create.  Details for each type can be found below.

Note: Hostname refers to the prefix before the domain name.  To create a Blank record, use an @ in the Hostname field. This represents an empty prefix (so the name exactly matches the domain name; for example divapirate.com). The @ hostname is also referred to as the the root of the domain. An * (asterisk) in the Hostname is a wildcard, and represents any prefix.  For example, creating a record for *.divapirate.com will point <any prefix>.divapirate.com at the IP address provided.

 

A (IPv4) and AAAA (IPv6) Records

An A Record, or AAAA Record, is used to point a hostname at an IP address. This record type can be used to point your domain name at your web host or for creating subdomains which point directly to an IP address.

To create a new A or AAAA Record, follow these steps:

  • Click on Add A Record.

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  • Select the Record Type A.  Enter your hostname, and then type the appropriate IP address in the IP Address text box. You can leave TTL at the default setting. 

    Click Add Record.

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    OR
  • Select the Record Type AAAA. Enter your hostname, and then type the appropriate IP IPv6 address in the IP Address text box.

    Click Add Record.

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CNAME Records

A CNAME record, or Canonical Name record, is a pointer of one name to another.  A CNAME record points a hostname to another name that is already created for a server or system.  Canonical means expected or real name.  These records are pointing a name you created at the "real" name for the server or system.

This is useful when running multiple services (such as an FTP and a webserver) from a single IP address. Each service can then have its own entry in DNS (such as blog.mydomain.com or ftp.mydomain.com).

You may also be requested to enter a CNAME record to verify domain ownership for online services such as Google Apps

CNAMEs should only be used if you can't use an A Record.

Note on CNAMES: A blank (@) CNAME record will cause other blank records to fail, such as MX records, or blank A records. This can have a negative impact on the resolution of your website or sending/receiving of email.

To add a new CNAME record, follow these steps:

  • Click on Add A Record.

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  • Select the Record Type CNAME from the drop down menu.  Enter your hostname (which creates the subdomain), and then type the appropriate target hostname in the Target Host text box. You can leave the TTL at the default setting.

    Click Add Record.

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MX Records

A MX record or Mail Exchange record specifies how e-mail should be routed.  The MX record points to the servers that should receive e-mail for the domain.

In simple terms, the MX record allows the rest of the world to know where your email needs to be delivered.  The default setting points your domain to Hover's mail system.

Each MX record contains a host name and a numeric priority.  The lower numbers have higher priority.  Priority 0 is highest priority.  Setting priority is useful if the e-mail service uses secondary servers.  Secondary servers are usually given lower priority because they may be operated externally, not have direct access to the primary e-mail storage, have less Internet bandwidth, among other reasons.

To create an MX record for your domain enter @ as the hostname.  If you are creating an MX record for a sub domain, then you can enter your sub domain into the Hostname field.

To add a new MX record, follow these steps:

  • Click on Add A Record.

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  • Enter @ as the Hostname (unless otherwise instructed by your email provider), select MX from the Record Type drop-down list, enter a priority, and then type in the Hostname of your email service (your email provider will be able to tell you what hostname should be used).

    Click on Add Record.

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TXT Records

TXT records allow users to associate some text with a hostname.   Originally TXT records were created to add arbitrary human-readable text to DNS records. Today TXT records have a number of practical uses, one of which is to define Sender Policy Framework (SPF) information which can be used by multiple e-mail technologies to assist in identifying the actual sender of an email.

 

To add a new TXT record, follow these steps:

  • Click on Add A Record.

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  • Select the Record Type TXT from the drop-down list, enter your Hostname, and then type in the value of your TXT record. In this example, there is an example SPF Record for Google.

    Click on Add Record.

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SRV Records

An SRV record is a service record which specifies information on available services.    Services such as Google Apps may require you to create SRV records.  

SRV records have the following form:  _Service._Protocol.DomainName TTL Class SRV Priority Weight Port Target

The Class is always set to IN and the TTL is set automatically by our DNS server.

To add a new SRV record, follow these steps:

  • Click on Add A Record.

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  • The example below will create an SRV record with the following values:

    Hostname:  _xmpp-server._tcp (xmpp-server service over the tcp protocol)
    Record Type:  SRV
    Priority:  5
    Weight:  10
    Port:  5269
    Destination Hostname (Target):  xmpp-server.l.google.com

    You can leave the TTL set to the Default settings.

    Click on Add Record.

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Edit and Delete Existing DNS Records

To edit an existing record, follow these steps:

  • Click on the Edit option to the right of the DNS record you wish to edit.

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  • Enter the new information, then click Save Changes.
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To Delete an existing record, follow these steps:

  • Click on the Green X to the far right of the DNS record you wish to delete. 

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  • You will be giving the chance to confirm this action, or cancel it. If you do wish to delete this DNS record, click Delete.

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Bulk DNS Management

DNS records can be edited in bulk for multiple domain names instead of editing records for each individual domain name.  To edit DNS records in bulk, follow these steps:

  • Use the check boxes to select multiple DNS records. Then, using the Bulk Edit menu above, choose from the available bulk edit option for your selection.

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  • You can sort the DNS records by clicking on the headings Type, Host, Value, and TTL.

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96 Comments

  • 0
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    Angela Martinez

    Ok, so I made a CNAME file to redirect my domain to bloomingdaisy.myfotojournal.com but instead it goes to the original myfotojournal.com rather than my actual website. I was just wondering if I made the CNAME wrong and how to fix this. ?

  • 0
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    Tyson Acker

    Hi Zoe - glue records need to be created before a host name like ns1.blueridgeconsulting.ca can be used as a name server.  When you save a glue record two things happen:  (1) we tell the domain registries that the host name is a name server so they will allow domains to be pointed at your name server host names, and (2) the glue record is stored by the registry so it can find ns1.blueridgeconsulting.ca without having to do a look up on blueridgeconsulting.ca (this prevents a circular reference).

    We have a glue record tutorial here:  http://help.hover.com/entries/21188722-how-to-add-or-modify-your-own-name-servers-glue-records

  • 0
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    Brian Cabral

    Hi Victoria, I just sent a reply to the email you sent to help@hover for some assistance.

  • 0
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    Andrew Costen

    You are correct, that is an issue with the Hover control panel at the moment. We've got our developers looking into it, and I'll add yours to the request (I presume it's the only domain in your account that is currently set up with an SRV Record?). I can't say how long it will take for them to get this changed, but it is something we're aware of and are looking into.

  • 0
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    Angela Martinez

    I FIXED IT! YAY! I HAVE A WEBSITE!!

  • 0
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    Sean Liu

    I just switched to Hover from GoDaddy and my tumblr says "This domain’s A-record is not pointing to Tumblr." I created a new A-record with www.tumblr.com but it's still not working. Is it just processing or do I need to do something else?

  • 0
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    Blair M

    Nothing yet,  but we'll be sure to post it here when it is available. 

  • 0
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    Joseph Knight

    As you probably anticipated, no, that is not acceptable. I will not give up control of my DNS settings even though they are not usable to me in the current state. Seems like such a minute, tiny, little code fix. Must be pretty low priority. Please add me to the ticket so that I'll be notified when it's resolved. Thank you.

  • 0
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    Christian Kameir

    Has anybody figured out how to update the DNS settings in Hover using Mandril DKIM and SPF information?

    It seems I have tried every variation but nothing seems to stick :(

  • 0
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    Tyson Acker

    Hi Jack - when I looked, there was still a Hover MX record in your account.  That has been removed.  Please double check your records under the DNS tab to ensure they are correct for your new email provider.  Also, keep in mind that new DNS records may take anywhere from 15 minutes to 24 hours to take effect.

  • 0
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    Masa Zorn

    Hi I change my DNS server and I change rekord A for 184.168.47.225 (GoDaddy). When I open the website(fengshuieffect.com) in google this message appears "Can not find server fengshuieffect.com because it failed DNS lookup. DNS is the network service used to translate site names to Internet addresses. This error is most often caused by the lack of an Internet connection or a misconfigured network. It can also be caused by lack of response to DNS server or a firewall that prevents Google Chrome access to the network." Error Code: ERR_NAME_NOT_RESOLVED

    After which time the records will be updated? That I can see this website in google without this error

  • 0
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    Joseph Knight

    When a customer complains about this bug you should make the offer to perform the edit that we are blocked from making ourselves. I've begun to manage this domain elsewhere now.

  • 0
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    Courtney Mathieson

    Hi Manfred, 

    Because we want to help protect the privacy of your account, I will reach out to you via email to discuss the exact set up of your DNS. 

    But in case anyone else who reads this is in a similar situation, please feel free to use our live chat or email us at help@hover.com for specific DNS questions. 

    Thanks!

  • 0
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    Thomas Sonnenschein

    Hi, just moved the domain to hover and I need a little help.

    I added the MX record for my eMail service provider. I used to host the website also with that service.

    After updating the MXrecord, my eMail works again, but also the old website is shown again when I type my domain in the URL of a webrowser. How is this possible? I thought that the website server is defined the CNAME of www?

    Thanks for your help.

    Thomas

     

  • 0
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    Michael Fich

    Hi Christian,

    You can add the DNS records that you were inquiring about through a regular DNS record update, and setting the host name to "@", however this will only work when inputting the records through the Hover interface if you are using Hover's nameservers (ns1.hover.com, ns2.hover.com).

    When using your own third-party nameservers, the DNS record would need to be updated in your DNS zone file on those particular nameservers instead.

  • 0
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    Brian Cabral

    Hi Masa,

    Nameservers are copied over from the previous registrar with transfers as a means to prevent downtime. In order to use the DNS in your hover account change the name servers to hover's default nameservers.

    To change your name servers, click the 'name servers' tab from your account and scroll over the domain you're looking to use and when you bring your mouse over the domain there will be an option to revert to default, click yes to change them.

    Name servers changes can take up to 48 hours to propagate but once the changes take effect your hover DNS will have the authority for your domain and the A records should resolve fine.

    Please feel free to shoot us an email at help@hover.com if you need further assistance.

  • 0
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    Andrew Costen

    Will do. I'll actually email you right now with your own ticket that I'll add to the main one on this issues so I can get back to you personally once it's resolved. And rest assured, it is something I'm trying to get pushed.

  • 0
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    Christoph Ng

    Hi, I switched from GoDaddy over a week ago and have been trying since then to get my Tumblr-hosted website back up. I changed the nameservers from the GoDaddy ones to ns1.hover.com and ns2.hover.com, and changed the CNAME (www) and A-records (@ and *) to indicate Tumblr (domains.tumbel.com, 66.6.44.4). I can't come up with anything else that might be wrong, so why do I still get the error message from Tumblr?

    Thanks,
    Chris

  • 0
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    Jack Lin

    we have replaced our "MX" and "mail" but the services are not transfered to our new 3rd party email provider and instead the emails still goes to the old email provider. how do i fix this?

  • 0
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    Masa Zorn

    Hi there,

    I did as the instructions.I do not know if it is properly. I sent mail to help@hover.com with screenshots. I have hosting on GoDaddy and I want manage my website with WordPress but I can't with this error ERR_NAME_NOT_RESOLVED

  • 0
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    Joseph Knight

    Thank you very much.

  • 0
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    Mike DeLorenzo

    I have two domains (careersin.legal and gettingdivorce.legal that I have changed the DNS settings but they are not resolving.  Is there someone at hover.com that I can work with to see what the issue is?  All my other domains, which were edited in bulk, are working.

  • 0
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    Christoph Ng

    Nevermind, I had a ridiculous typo. Silly mistake.

  • 0
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    Tyson Acker

    Hi Sean - GoDaddy's old domaincontrol.com name servers just needed to be removed and replaced with ns1.hover.com and ns2.hover.com.  I see you already added Hover's name servers so I removed the GoDaddy servers for you.  Once your Internet provider does a DNS update, everything should work for you.  That could take anywhere from 15 minutes to 24 hours (usually it doesn't take more than a few hours).

    When domain names are transferred their name servers are not changed automatically.  Domain owners who use third party DNS with hosting services would experience a service disruption if we changed their name servers after a transfer to Hover.

  • 0
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    Shawn Hank

    Is there a way for me to use my custom dns name and Hover Hosted email on my computers and mobile devices? It's not clear to me why I need to use mail.hover.com when I can just use "mail.<insert\_custom\_domain\_name\_here>.com".

    Isn't this the whole point of custom domains?

    I am fairly new to Hover Hosted Email and just don't "get" why it has to be done this way? Can't I use my own custom domain name with Hover when setting up accounts?

    Thanks,

    -Shawn

  • 0
    Avatar
    Andrew Costen

    In most cases we would. In this case however, the only way we could make the changes ourselves would remove the ability for you to make any more DNS changes of any sort to that domain based on the workaround, and would require you to contact us for any change you needed made, which is why we tend not to make the offer for that particular issue. That said, if that's acceptable, we will do so for you.

  • 0
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    Terri-Leigh H.

    Hi Christoph

    Yes, if there is any error in the records, it can't link properly.

    Glad you got it working. 

  • 0
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    Sean Liu

    It still says says "This domain’s A-record is not pointing to Tumblr." 

  • 0
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    Brian Cabral

    Hi Nasir,

    I just sent you a quick email to assist you with changing the name servers to point to hover. Keep in mind, the name servers must always be ns1.hover.com and ns2.hover.com if you want to use the DNS associated with your domain in your hover account. You can reply to my email if there's anything else I can help you with :)

  • 0
    Avatar
    Andrew Costen

    Thanks for the suggestion Nathan. It will definitely be taken into consideration.

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