How to: Edit DNS records (A, AAAA, CNAME, MX, TXT, SRV)

This article will show you how to Add and Edit DNS records in your Hover account. The DNS zone file in your Hover account only applies to your domain if it's pointed at the Hover name servers ns1.hover.com and ns2.hover.com.

If you need to change your name servers, please see: How To: Change your nameservers (DNS Servers)

By the same token, if you're using another company's name servers, such as your website hosting company, you'll need to add and edit the DNS records through your hosting company account where that DNS zone file is managed.

You should not change your DNS records unless directed by your hosting company, or if you are familiar with configuring zone files.  If you are unsure whether or not you need to edit your DNS records, don't hesitate to contact a customer adviser for assistance at help@hover.com or by phone at 1-866-731-6556.

 

To manage DNS records, follow the steps below:

  1. Log into your Hover account at: https://hover.com/signin
  2. If you have more than one domain name listed in your account, choose Domains from the Your Account menu.

    save image

  3. Select the domain from your list, or choose Edit DNS from the Edit menu.

    save image

  4. On the DNS page, you can manage DNS records for the selected domain name.

    save image

 

The next steps depend on the record type that you want to edit or create.  Details for each type can be found below.

Note: Hostname refers to the prefix before the domain name.  To create a Blank record, use an @ in the Hostname field. This represents an empty prefix (so the name exactly matches the domain name; for example divapirate.com). The @ hostname is also referred to as the the root of the domain. An * (asterisk) in the Hostname is a wildcard, and represents any prefix.  For example, creating a record for *.divapirate.com will point <any prefix>.divapirate.com at the IP address provided.

 

A (IPv4) and AAAA (IPv6) Records

An A Record, or AAAA Record, is used to point a hostname at an IP address. This record type can be used to point your domain name at your web host or for creating subdomains which point directly to an IP address.

To create a new A or AAAA Record, follow these steps:

  • Click on Add A Record.

    save image

  • Select the Record Type A.  Enter your hostname, and then type the appropriate IP address in the IP Address text box. You can leave TTL at the default setting. 

    Click Add Record.

    save image

    OR
  • Select the Record Type AAAA. Enter your hostname, and then type the appropriate IP IPv6 address in the IP Address text box.

    Click Add Record.

    save image

 

CNAME Records

A CNAME record, or Canonical Name record, is a pointer of one name to another.  A CNAME record points a hostname to another name that is already created for a server or system.  Canonical means expected or real name.  These records are pointing a name you created at the "real" name for the server or system.

This is useful when running multiple services (such as an FTP and a webserver) from a single IP address. Each service can then have its own entry in DNS (such as blog.mydomain.com or ftp.mydomain.com).

You may also be requested to enter a CNAME record to verify domain ownership for online services such as Google Apps

CNAMEs should only be used if you can't use an A Record.

Note on CNAMES: A blank (@) CNAME record will cause other blank records to fail, such as MX records, or blank A records. This can have a negative impact on the resolution of your website or sending/receiving of email.

To add a new CNAME record, follow these steps:

  • Click on Add A Record.

    save image

  • Select the Record Type CNAME from the drop down menu.  Enter your hostname (which creates the subdomain), and then type the appropriate target hostname in the Target Host text box. You can leave the TTL at the default setting.

    Click Add Record.

    save image

 

MX Records

A MX record or Mail Exchange record specifies how e-mail should be routed.  The MX record points to the servers that should receive e-mail for the domain.

In simple terms, the MX record allows the rest of the world to know where your email needs to be delivered.  The default setting points your domain to Hover's mail system.

Each MX record contains a host name and a numeric priority.  The lower numbers have higher priority.  Priority 0 is highest priority.  Setting priority is useful if the e-mail service uses secondary servers.  Secondary servers are usually given lower priority because they may be operated externally, not have direct access to the primary e-mail storage, have less Internet bandwidth, among other reasons.

To create an MX record for your domain enter @ as the hostname.  If you are creating an MX record for a sub domain, then you can enter your sub domain into the Hostname field.

To add a new MX record, follow these steps:

  • Click on Add A Record.

    save image

  • Enter @ as the Hostname (unless otherwise instructed by your email provider), select MX from the Record Type drop-down list, enter a priority, and then type in the Hostname of your email service (your email provider will be able to tell you what hostname should be used).

    Click on Add Record.

    save image

 

TXT Records

TXT records allow users to associate some text with a hostname.   Originally TXT records were created to add arbitrary human-readable text to DNS records. Today TXT records have a number of practical uses, one of which is to define Sender Policy Framework (SPF) information which can be used by multiple e-mail technologies to assist in identifying the actual sender of an email.

 

To add a new TXT record, follow these steps:

  • Click on Add A Record.

    save image

  • Select the Record Type TXT from the drop-down list, enter your Hostname, and then type in the value of your TXT record. In this example, there is an example SPF Record for Google.

    Click on Add Record.

    save image

 

SRV Records

An SRV record is a service record which specifies information on available services.    Services such as Google Apps may require you to create SRV records.  

SRV records have the following form:  _Service._Protocol.DomainName TTL Class SRV Priority Weight Port Target

The Class is always set to IN and the TTL is set automatically by our DNS server.

To add a new SRV record, follow these steps:

  • Click on Add A Record.

    save image

  • The example below will create an SRV record with the following values:

    Hostname:  _xmpp-server._tcp (xmpp-server service over the tcp protocol)
    Record Type:  SRV
    Priority:  5
    Weight:  10
    Port:  5269
    Destination Hostname (Target):  xmpp-server.l.google.com

    You can leave the TTL set to the Default settings.

    Click on Add Record.

    save image

 

Edit and Delete Existing DNS Records

To edit an existing record, follow these steps:

  • Click on the Edit option to the right of the DNS record you wish to edit.

    save image

  • Enter the new information, then click Save Changes.
    save image

 

To Delete an existing record, follow these steps:

  • Click on the Green X to the far right of the DNS record you wish to delete. 

    save image

  • You will be giving the chance to confirm this action, or cancel it. If you do wish to delete this DNS record, click Delete.

    save image

 

Bulk DNS Management

DNS records can be edited in bulk for multiple domain names instead of editing records for each individual domain name.  To edit DNS records in bulk, follow these steps:

  • Use the check boxes to select multiple DNS records. Then, using the Bulk Edit menu above, choose from the available bulk edit option for your selection.

    save image
  • You can sort the DNS records by clicking on the headings Type, Host, Value, and TTL.

    save image

 

 
Have more questions? Submit a request

92 Comments

  • 0
    Avatar
    zoe robson

    this wasn't useful in helping answer my question.  I have a .ca domain name hosted at a third party, with DNS set up a third party.  I would therefore like DNS to be ns1.blueridgeconsulting.ca but I get "Domain not in registry (Code 480)" error.  

  • 0
    Avatar
    Tyson Acker

    Hi Zoe - glue records need to be created before a host name like ns1.blueridgeconsulting.ca can be used as a name server.  When you save a glue record two things happen:  (1) we tell the domain registries that the host name is a name server so they will allow domains to be pointed at your name server host names, and (2) the glue record is stored by the registry so it can find ns1.blueridgeconsulting.ca without having to do a look up on blueridgeconsulting.ca (this prevents a circular reference).

    We have a glue record tutorial here:  http://help.hover.com/entries/21188722-how-to-add-or-modify-your-own-name-servers-glue-records

  • 0
    Avatar
    Jack Lin

    we have replaced our "MX" and "mail" but the services are not transfered to our new 3rd party email provider and instead the emails still goes to the old email provider. how do i fix this?

  • 0
    Avatar
    Tyson Acker

    Hi Jack - when I looked, there was still a Hover MX record in your account.  That has been removed.  Please double check your records under the DNS tab to ensure they are correct for your new email provider.  Also, keep in mind that new DNS records may take anywhere from 15 minutes to 24 hours to take effect.

  • 0
    Avatar
    Sean Liu

    I just switched to Hover from GoDaddy and my tumblr says "This domain’s A-record is not pointing to Tumblr." I created a new A-record with www.tumblr.com but it's still not working. Is it just processing or do I need to do something else?

  • 0
    Avatar
    Tyson Acker

    Hi Sean - GoDaddy's old domaincontrol.com name servers just needed to be removed and replaced with ns1.hover.com and ns2.hover.com.  I see you already added Hover's name servers so I removed the GoDaddy servers for you.  Once your Internet provider does a DNS update, everything should work for you.  That could take anywhere from 15 minutes to 24 hours (usually it doesn't take more than a few hours).

    When domain names are transferred their name servers are not changed automatically.  Domain owners who use third party DNS with hosting services would experience a service disruption if we changed their name servers after a transfer to Hover.

  • 0
    Avatar
    Sean Liu

    It still says says "This domain’s A-record is not pointing to Tumblr." 

  • 0
    Avatar
    Yakira Dixon

    Hello Sean Liu - Please make sure your A record is pointing to this IP address: 66.6.44.4.

    Depending on the number of levels in your domain, you may need to use a CNAME record instead of an A record.

    Please consult this Tumblr document for more information: http://www.tumblr.com/docs/en/custom_domains

  • 0
    Avatar
    Jon Zafra

    Hello,   I just want to update my current DNSs from** ns5.ev1servers.net  *into * srv1.kukers.com. *and it stays  the same problem as Zoe Robson. It says "Domain not in registry (Code 480)".  The problem is I dont want to transfer the DNS into an own server in my domain, so I suppose is not a glue server.     I dont see the current * ns5.ev1servers.net   **server in the list....  Im trying to create new DNS as CNAME, as A... and impossible.

     

    Thank you

  • 0
    Avatar
    Allan Van Ness

    i've been having the same issue.  

  • 0
    Avatar
    Tyson Acker

    Hi Jon - I've sent a reply to your support ticket with additional information and a workaround solution for you.

  • 0
    Avatar
    Tyson Acker

    Hi Allan - this issue has a few possible root causes.  Can you send us a support ticket or call in so we can help you get this fixed please?

  • 0
    Avatar
    David Lawrence

    Are there plans to add support for any other record types?  I just wanted to add two NS records for a subdelegation within one of my zones, but the question is somewhat broader since there are only a few limited records that can be used.

  • 0
    Avatar
    Tim Goldsmith

    I'm not the sharpest tool in the box, and I'm really struggling. I've added an A Record, but when I go to my website, it comes up with nothing. I'm not sure if there is some major thing I missed when I transferred from godaddy to you, or if I am just missing something...

  • 1
    Avatar
    Sander van Dragt

    Thanks, this is a helpful explanation of the @ and * hostnames!

  • 0
    Avatar
    Joseph Knight

    The port input box for both adding and modifying an SRV entry will only allow port numbers up to 4 characters long. You know there are larger ports right? I'm trying to add one now and as it stands I cannot use hover.com for SRV entries for my domains. I'm blocked from helping myself due to this oversight during development of the page. How soon can I expect these two input boxes to be expanded to more than 4 characters limit? Don't forget to edit the logic behind the scenes during an attempt to edit an already created SRV entry. It'll let you type out 5 characters but once you submit it tells you you're using the wrong format.

  • 0
    Avatar
    Andrew Costen

    You are correct, that is an issue with the Hover control panel at the moment. We've got our developers looking into it, and I'll add yours to the request (I presume it's the only domain in your account that is currently set up with an SRV Record?). I can't say how long it will take for them to get this changed, but it is something we're aware of and are looking into.

  • 0
    Avatar
    Joseph Knight

    When a customer complains about this bug you should make the offer to perform the edit that we are blocked from making ourselves. I've begun to manage this domain elsewhere now.

  • 0
    Avatar
    Andrew Costen

    In most cases we would. In this case however, the only way we could make the changes ourselves would remove the ability for you to make any more DNS changes of any sort to that domain based on the workaround, and would require you to contact us for any change you needed made, which is why we tend not to make the offer for that particular issue. That said, if that's acceptable, we will do so for you.

  • 0
    Avatar
    Joseph Knight

    As you probably anticipated, no, that is not acceptable. I will not give up control of my DNS settings even though they are not usable to me in the current state. Seems like such a minute, tiny, little code fix. Must be pretty low priority. Please add me to the ticket so that I'll be notified when it's resolved. Thank you.

  • 0
    Avatar
    Andrew Costen

    Will do. I'll actually email you right now with your own ticket that I'll add to the main one on this issues so I can get back to you personally once it's resolved. And rest assured, it is something I'm trying to get pushed.

  • 0
    Avatar
    Joseph Knight

    Thank you very much.

  • 0
    Avatar
    Andrew Costen

    You're very welcome. You should have an email from me now as well. Let me know if it didn't arrive though.

  • 1
    Avatar
    Nathan Hartley

    Please add the ability to import and export BIND-style zone files.

    ; For further information, please consult the BIND documentation
    ; located on the following website:
    ;
    ; http://www.isc.org/
    ;
    ; And RFC 1035:
    ;
    ; http://www.ietf.org/rfc/rfc1035.txt

  • 0
    Avatar
    Andrew Costen

    Thanks for the suggestion Nathan. It will definitely be taken into consideration.

  • 0
    Avatar
    Roman Dumycz

    Any chance of adding SPF records to your DNS?

  • 0
    Avatar
    Andrew Costen

    I haven't heard any talk about it specifically, but I know we're looking into adding more advanced DNS features in the future, so anything's possible.

    That said, you should be able to add the record as a TXT record. The syntax would depend on the actual record that was created, there's not a "one syntax for all" type record that is to be used.  Here's some really technical stuff about  SPF records that might help out:   http://www.openspf.org/SPF_Record_Syntax

    Whatever your SPF record is, you can enter the entire string of text into the TXT record value, with the @ symbol as the host.

  • 0
    Avatar
    Dave Kuhar

    Seriously, who doesn't love a good Terry Gilliam reference in their tech support documents? It's fun to charter an accountant, and sail the wide accountancy!

  • 0
    Avatar
    Andrew Costen

    For Joseph (and anyone else who may be wondering), the issue with SRV records not being able to be over 4 digits long should now be resolved.

  • 0
    Avatar
    Robert Rockefeller

    What is the MX record address for Hover's email servers?

Please sign in to leave a comment.
Powered by Zendesk