How do I renew my Hover services?

You can manually renew your domain names at any time before expiration to add additional years to an existing registration term.  The Hover system renews active domain names only if they are not renewed manually before expiration.  If you have a domain name that you do not want to keep, then you will need to cancel it before the next billing date.  Click here for instructions on how to cancel a domain name.

You will receive up to 7 email notices before services are renewed by the Hover system.  Click here to view instructions on how to set your renewal reminder preferences.  The renewal reminders are sent to the primary email contact listed on the settings page.

A domain name's name servers are reset on expiration.  This points expired domain names to a landing page indicating that the domain name has  expired.  This provides an additional reminder to the domain owner that they need to renew the domain name if they want to keep it.  We have a 40 day grace period for expired generic top-level domains, such as .com and .net for example.  Please note that the DNS records under the DNS tab in Hover have no effect on your domain name if it is not pointed at Hover's name servers.

We have not increased our regular prices since we launched Hover in 2009.  We charge $15 per year for registering and renewing most top-level domains.  Details are available on http://hover.com/pricing.  Some customers came to Hover with grandfathered pricing plans from previous service providers.  The domain registries regularly increase their fees to domain registrars and we have increased renewal rates in some of those grandfathered plans in response to higher registry costs.

Hi Marianne, promotional codes are still available for the first order under a new account. It would not be possible to use these codes after an order has been placed on that new account.

What about mailing an international money order? I have done that in the past because I am reluctant to do online electronic transactions. I had my identity stolen once and I do not want to risk it again.

Please include this renewal option's explanation in your help section.

Hey Laurie, it would not be possible to consolidate your renewal dates under one preferred date. These are fixed at the registry level and cannot be modified through Hover (aside from the year).

I like to renew my domain for 5 years but no need to have the "Plus Mail" any more. How can I do it online?

I am looking to renewal my domain, but I don't want to renewal the email (1 classic), and I've read in this thread that this is possible, can you please kindly inform me of the process? Many thanks.

Hi Hamid,

I just sent you an email. Please get back to me when you can and we can get this taken care of in no time.

Hello,

In the past I was able to apply a discount coupon when doing a domain renewal, I don't see the Apply Coupon area anymore, has it moved or is it no longer available or... ?

Thanks.

It appears that we now have no choice but to accept Hover's FORCED "Auto-Renewal" policy or cancel the domain? Many of us prefer to manually renew our domains. Personally, I'm disabled and on a fixed income. I prefer to renew my domains manually. With Hover's recent price increases, it doesn't seem like it's a very good idea to piss off customers right now. There are a number of registrars out there that charge less and don't automatically assume I want mailboxes, DNS, etc. While it will be a hassle to transfer all of my registrations, it wouldn't be too much more work than manually renewing them.

I'm also not particularly happy that you automatically entered incorrect DNS information and nameservers. I have a hosting service and my nameservers were already set up. I just happened to notice that you decided to automatically change the nameservers I had listed and create DNS records.

So, my main questions is, how do I opt out of "Auto-Renewal", so that I can renew domains manually when I know I have enough money to cover them?

I don't use my hover mail much, but the rest of the family does. Today our account closed since I didn't check my inbox - and didn't notice the warnings that might have been sent to me. How can we get our account reopened asap???

Hi Piotr,

I see Tara sent you an email explaining how to renew your domain. Along with the steps she provided, (and that are also listed in this article), you can also renew your domain at https://www.hover.com/renew

Hi Marcel, 

You can select the number of years you wish to renew your services when you go through the renewal process.  You will see a column on the check out page for "term".  Here you can choose the number of years.  You can renew up to a total of 10 years.  If you have any trouble renewing please feel free to contact us, and we can help. 

You may find this article helpful: 

https://help.hover.com/entries/21161188-how-do-i-renew-my-hover-services

Is it possible to renew without the 6 additional email accounts that I do NOT want?

Hi Annette,

I see that you have managed to log into your account or use our quick renewal at http://www.hover.com/renew to process the renewal of your email addresses. I see that the account is now showing active and you will now be able to access all of your email accounts.

Mike

@William - a member of our customer service team can remove the email addresses from your service so you can renew the domain only.  I see you sent us a support ticket already and I'll make sure that is taken care of for you.

Hi, I want to renew my e-mail account for more than one year. How can I do it?

Hi Graeme, currently there is nothing on the roadmap to add this feature in the future, but we will continue to consider this option as Hover grows and we receive more requests.

Hi Panu, downgrading of service does currently require contact with support.  We see you has already spoke with one of our members.

Hi Keith, we'd be happy to help you out. You should receive an email from Kim very shortly. You're in great hands.

Hello Dimtcho,

When you place an order, there is some checks that are performed before the order is actually completed.  I have checked your order and see it has since has been completed.

Why is there no option to remove the additional mailboxes.  This is extremely poor UX design.  Will it be addressed in an update?

Dear Hover,

I renewed a domain that I have and received order confirmation by e-mail.

But your web site still shows the old expiration date and in the activity tab no new invoice appears?

Why is that, how is it possible?

Hi Des,

No problem, we can complete the mailbox update for our end. I have created an email request with some more details which you should receive shortly.

Hello.  I need to remove a mailbox (total of 1) and renew my account.  I accidentally added a mailbox and it won't let me delete it.

Hi Kate, thanks for the suggestion. I've submitted the feature request on your behalf.

Hi Ryan, 

Looks like you were speaking with Rodger today he was able to fix this up for you.  Let us know if you need a hand with anything else.

How can I renew domain, that should be payed one month ago and now is in  suspend state?

This domain is not listed in my account, but I'm still in whois data for this domain.

Hi, I just missed my renewal by 1 day, so the account hast been closed. I had to renew credit card information which is done now. However there was no button to activate the payment immediately as the renewal is on "automatic" (by the way I don't remember to have chosen that, but anyway...). So my question is: how can I reactivate my account after having renewed my credit card information?

So, somehow, while I was using hover email, my account was turned into a plus email for a testing period. About a month ago, it was time to renew, but I simply did not have the option to revert back to a normal account. I do not want to pay fifty dollars for just one email account, that is too expensive. Can you please let me know how I can retrieve my mail by renewing my account as a basic email and not plus?

Hi Sandra,

By default, all domain names which are registered through Hover come with the Auto Renew setting turned on.  This can be disabled through the "Domain Details" tab of your Hover interface, or if you have multiple domains in your account, you can turn them off for any of your domains at https://www.hover.com/domains when viewing all of your domain names at once.

If your domain name has expired, and you would like to now place a renewal order manually, you can do so at https://www.hover.com/renew by searching for your recently expired domain name.  Please let me know if you encounter any issues at all.