How To: Update domain registration records

This tutorial will show you how to edit the contact information stored in your domain registration records.

Please note that the Owner and Admin contacts are authorized to make administrative changes to the domain name.  If the admin is separate from the owner, make sure they are someone who you trust to have control over your domain name.  The Tech contact does not have any rights to access your domain name or Hover account.
 

To update your domain contacts, please follow these steps:

  1. Sign in to your Hover account online at https://www.hover.com/signin
  2. If you have more than one domain name in your account, click on the domain name that you want to update.



  3. Click on the Edit button next to the domain contact that you want to modify.

  4. Type in your new contact details and then click on Save.



Have more questions? Submit a request

32 Comments

  • 0
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    Elizabeth Mann

    When I follow this procedure I get an error message saying it has not updated. I think the error is 004. For what reason might I not be able to change this information?

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    Tyson Acker

    Some top-level domain names, especially country-code top-level domains like .de, .ca, .eu, etc., have specific residency requirements and restricted words that cannot be entered as a name, like domain admin or customer service.  If you give us a call or send us an email, we can help get to the bottom of what is causing the error in your specific circumstance.  You can also click here for general information on the requirements of different top-level domains.

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    Arno Bosse

    I get a Code 404 error when I try to update my Organization info for my (just purchased) .eu domain (dahb.eu). The Organization name is the same as my name but I would much prefer to leave it blank (this wasn't possible during registration) and to switch to another (EU country code) phone number. Is either change possible?  

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    Blair Mueller

    Hi Arno - You are able to change this information, however I may need to help with this.  Could you send email email to help@hover.com so you can provide me with some more details?  I'll get this updated from here. 

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    Matthew Corcoran

    Are both Owner and Admin addresses hidden to the public?  

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    Blair Mueller

    Hi Matthew, 

    Yes.  When you have Whois privacy enabled, none of your registration records are displayed publicly.  To turn privacy on or off, there's two places you can do this:

    From the "Manage your domains" page, you can hover over your domain name and choose "make public" or "make private". 

    OR

    From the "Manage your Domains" page, click on a domain (which takes you to the "Domain Details".  From here, you can choose "yes" or "no" next to "Show Public Contact Details". 

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    Bruce Mackenzie

    Is there a way to apply a changed name/address to all of the domains in our account at once ? Or do I have to re-type this info over and over for the 'Admin' and 'Owner' for each of our domains ? 

    thanks, 

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    Bruce Mackenzie

    And I see now - I just select the domains I want to update with the check-boxes, and click on 'Bulk Edit' on the right. Very simple ! 

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    Adam Chan

    I can't update the phone number. When I enter +852.12345678, it keeps saying: "Please enter at least 4 characters". Anything wrong with my phone number?

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    Andrew Costen

    I'm going to send you a quick email to see if I can get it updated for you.

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    Website Administrator

    How can I update the BILLING contact? It is incorrect in the WHOIS record that you e.iled me, but when I log in to hover.com I can only update Owner, Admin, and Technical.

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    Brennan Valenzuela

    Are you referring to the name that appears in the top left of the invoices found under the Activity Tab? If so, we've sent you an email so we can verify your ownership and update your billing info.

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    Website Administrator

    Brennan, the invoices are correct. I'm talking about the annual email from hover.com required by ICANN to confirm my WHOIS data. I received that email reminder today. The body of the email lists the WHOIS contact information for Owner, Administrative contact, Billing contact, and Technical contact. In the email, the Billing contact information is incorrect: it lists the person who originally registered the domain with Network Solutions many many years ago, but who is now dead. I can't find a way to correct that info on my hover.com account.

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    Siham Mohammed

    No problem. I have sent you a support request where we can work to update the Billing information for you domain. Keep an eye out for an email shortly.

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    Ruari Odegaard

    How does one go about updating the technical contact information? Mine was last updated back in the domaindirect days and hence the address is totally wrong now (it is not even the correct country).

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    Henry Abey

    Hi Ruari, if you need the technical information updated, you'll want to contact us directly. It's not something that's available through Hover.com

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    Terry Jensen

    I keep getting the same error code when updating the registry records on many of my domains; <<< Modification(s) failed (Code 400) >>> Please help!

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    Henry Abey

    Hi Terry, thanks for letting us know! We'll be sending you an e-mail right away to get this taken care of, you'll see a reply in your inbox soon.

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    Myles Hare

    I'm trying to do a bulk update for the Owner and Admin of all my domains. I pick Canada as the country, but the Province/State dropdown box only shows US states and not Canadian provinces.

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    Loïc Cattani

    Hi there,

    Same problem as Myles here (Countries other than US don't have proper or editable provinces).

    Also got a modification failed code 400 on editing a single domain record.

     

    Would be nice if the bulk edit form was able to pull the details from those defined in the account's settings.

     

    Loïc

     

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    iranhami iranhami

    I keep getting the same error code when updating the registry records on many of my domains; <<< Modification(s) failed (Code 400) >>> Please help!

    My E-mail address is : ma.hosseini@yahoo.com

  • 0
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    Shanna Millman

    Hello, 

    An update to your request is on the way.  The registry is very particular about the syntax of the information.  So everything needs to be correct in order to save your information.

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    Andrea Franchella

    Hola; Necesito transferir un dominio que tengo registrado en Hover, próximo a vencer, a otra persona, como debo hacer. Para que pase a nombre de esta nueva persona, y directamente haga la renovación. Gracias

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    Shanna Millman

    Hello Andrea,  

    To transfer a domain to a different Hover account we will need the approval of the current account holder and the new account holder.  Please send us an email at help@hover.com with the domain name, your username, the username of the new owner and we will be able to help you with completing this transfer.

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    Andrea Siboni

    Hello,

    I have moved a domain from another DNS service, the TLD is ".it". Apparently .it domains can't have privacy enabled, so I left the relevant check box unchecked.

    I am updating the Owner / Admin / Tech records... the interface lets me change both Owner and Tech. But when I click "Save" after entering the Admin record (identical to Owner) I get: "TLD does not support locking (Code 450)".

    I know it does not support locking, it's why I have NOT checked the option, yet it keeps showing this error popup and won't let me save. I have tried reloading the page, reloading the domain... the privacy checkbox is always unchecked (and I don't touch it) yet when I save I still get that error.

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    Michael Fich

    Hi Andrea,

    Since it may be best not to post those records publicly, I'll send you an email in a few moments from help@hover.com where we can discuss how to set up those records and I'll help to get the Admin records update.

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    Suzi Leigh Miller

    I'm getting error code 400 too.  Have changed company name - same words rearranged.

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    Michael Fich

    Hi Suzi,

    I'll be happy to help with this matter.  I'm sending you an email from help@hover.com to discuss this matter further.  Please send me a reply when you have a moment to do so.

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    FREROT YVES

    Hi If I change registration records when it will be changed in WHOIS?

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    Terri-Leigh Holbeche

    Hi Frerot

    It can take about 24 hours fro the whois details to update with the registry depending on the TLD (domain extension). The most accurate information regarding the whois is to check with the authoritative server here: h ttp://www.tucowsdomains.com/whois/

    Other whois servers will update their database information at their own rate so we can't confirm when that information will show a change.

    Cheers!

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