FAQ: Billing and Payments

What payment methods does Hover accept?

Hover currently accepts payment by Visa, MasterCard, American Express, Discover, JCB, PayPal and Apple Pay.

Please note:  Your PayPal account must have a credit card as a backup payment option even if you have a cash balance or verified bank account.  Hover services are renewed on a subscription model with recurring payments for active services.  PayPal requires a credit card for any sort of recurring payment from any vendor.

 

Note about Transfers: You cannot use PayPal to pay for transfers at this time due to the length of time inbound transfers can take to complete.  The reason?  The Paypal pre-authorization for your transaction would time-out prior to your transfer completing and cause your order to fail.  We're working on that!

I want to use Paypal as my payment method.  How do I do that?

To use Paypal as your preferred payment method for your domain or email purchases and renewals, simply update the billing info by changing the payment method to Paypal and enter your Paypal account info.  This handy step-by-step for using Paypal Billing Info can help you out with that.

I want to use Apple Pay to pay.  How do I do that?

To use Apple Pay as your preferred payment method for your domain or email purchases and renewals, update the billing info by changing the payment method to Apple Pay. We have more information on Apple Pay and Hover.

 

What currency do you charge in?

All transactions are in US Dollars.  This is indicated on all receipts.

How can I update my payment information?

You can update your account billing information in the Settings area within your Hover account. This step-by-step tutorial for Updating Billing Info can help you out with that.

Can I renew a domain or email address in Hover without the account log in credentials?

Yes!

if you need to renew a domain or email address right away and you have forgotten your account login credentials

OR

if you want to renew a domain or email address for a friend or family member as a surprise or gift

 

Use our No Hassle Renewal!

 

Using this method, you can indicate the email address where you want the transaction receipt to be delivered (to send it to yourself), so the person you're doing the purchase for doesn't see it - handy if you're doing this as a gift!

I have a Canadian billing address - What's your GST/HST number?

Our GST/HST # is:  87321 5321 RT0001

Do you collect tax from me on my purchases?

We only collect GST/HST based on Canadian billing addresses, because our office is in Toronto, Canada.  We're required to collect this tax by the Canadian federal government and we submit these amounts to them.  We do not collect taxes on behalf of the federal / provincial / state governments of any other countries.

I'm in Europe and have a European billing address.  Do I need my VAT number on my receipts?

No.

Again, we don't collect taxes on behalf of any European countries' federal governments (or for any other countries around the world).  We do NOT require your VAT number when you make any purchase or renewal through Hover.  Since we don't collect any VAT taxes from you, we don't need your VAT number.  This means they don't show on your receipts from Hover.

Would you ever need my VAT number?

Depending on the type of domain you register, in the case where the operating registry requires the VAT number due to residency requirements, you may sometimes need your VAT number to enter along with the rest of the info in your new domain registration.

As far as billing goes?  No, we would never need your VAT number and we don't need it for any other purpose.

What's your physical address?  My office needs it when I submit receipts.

We've recently updated our receipts to show this info more clearly as well as display our HST/GST number, so these are now included for you on all receipts.  You can also print these receipts for your records from within your account in the Receipts section.

For your records, we're located in Toronto, Canada.  This is what will show on your receipt as where your money was paid to:

Paid to

Tucows.com Co d/b/a Hover

96 Mowat Ave. Toronto, Ontario M6K 3M1

HST/GST# 87321 5321 RT0001

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1 Comments

  • -1
    Avatar
    Carlos Branch

    I logged on to change my billing info, but was not able to get to the correct page to do so. Perhaps I will just let it cancel my domain and close my account altogether.

     

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