How to: Enable two-step sign in on your Hover account [Updated November 1, 2017]

Two-step sign in provides an extra layer of security for your Hover account. It requires you to enter a unique authentication six-digit code in addition to your usual Hover username and password whenever you sign in to your account. Even if someone knows your username and password, they would not be able to access your account without this six-digit code, and the only way to get that code, is to have access to your phone.

You can enable two-step sign in on your account from the Settings page. You can also disable it there when you are logged in to your account.

In order to take advantage of two-step sign in, you must have a mobile device that can receive text messages or that can run one of the supported mobile authenticator apps.

Hover supports two methods of two-step sign in: SMS message and mobile app.

  • SMS message—This method uses text messaging to send a code to your mobile phone. When you enter your username and password to sign in to your Hover account, a message is sent to your phone that contains a six-digit security code.You need to retrieve this code and enter it where prompted to complete the sign in process.
  • Mobile app—If you install one of the supported authenticator apps on your mobile phone, the six-digit code is generated by the app on your phone. When you enter your username and password to sign in to your Hover account, you will be prompted to enter that code, The following mobile apps are supported: Google Authenticator, Duo Mobile, Windows Authenticator, and Authomator. All of these apps are free to download.

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Enabling Hover two-step sign in via SMS

To enable two-step sign in via SMS

  1. Sign in to your Hover account at https://www.hover.com/signin.
  2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.
  3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.
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5. Click the SMS button, and then click Next Step.

 

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6. Select your country from the drop-down list, enter your mobile phone number, and then click Next Step.

 

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A six-digit code is sent via SMS to the phone number that you specified.

7. Retrieve the code and enter it in the designated field on the Hover Settings page, then click Enable two-step sign in.

 

sms-enter-security-code.jpg

 

A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require an affidavit to verify your identity before assisting you in accessing your account.

 

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Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you.

For more information, see the section Using the recovery code.

8. Click OK, I’ve written it down.

Enabling two-step sign in code with Duo Mobile mobile app

Duo Mobile can be used on most iOS devices as well as Android.

To enable two-step sign in with Duo Mobile

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.

 

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4. Click the Authenticator App button, and then click Next Step.

 

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5. Open the Duo Mobile (or another authenticator) app and tap the plus sign (+) to add an entry.

 

 

6. Tap Scan Barcode.

 

 

7.  Scan the QR code that is displayed on the Hover Settings page, and then click Next Step.

 

duo-barcode.jpg

 

Alternatively, you can enable the authenticator manually. Tap No Barcode on the Duo Mobile app, and then tap Third-Party Account.

 

 

Enter your account name (we recommend that you use your Hover username) and the key that is displayed on the Hover Settings page. then tap Next Step.

 

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8. On your phone, tap the key icon to display the six-digit authentication code.

 

 

9. Enter this code in the designated field on the Hover Settings page, then click Enable Two-Step Sign in.

 

app-auth.jpg

 

A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require an affidavit to verify your identity before assisting you in accessing your account.

 

app-recovery-code.jpg

 

Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you.

For more information, see the section "Using the recovery code".

10. Click OK, I’ve written it down.

Enabling two-step sign in with Google Authenticator mobile app

The Google Authenticator can be used on most iOS devices as well as Android and BlackBerry. To use Google Authenticator with iOS, you must have iOS 5.0 or later. In addition, in order to set up the app on your iPhone using a QR code, you must have a 3G model or later. To use it on Android, you must be running Android version 2.1 or later. To use it on BlackBerry, you must have OS 4.5-7.0.

Note: These instructions show how to install the authenticator app on an iPhone. The process is very similar on Android and any differences are noted.

To enable two-step sign in with the Google Authenticator

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.

 

two-step-off.jpg

 

4. Click the Authenticator App button, and then click Next Step.

 

app-enable-2fa.jpg

 

5.Open the Authenticator and on an iOS device, tap the plus sign (+) to add an entry. (On Android, tap the Add an account button.)

 

 

6. Tap Scan Barcode on your iOS device or Scan account barcode on your Android device.

 

 

7.  Scan the QR code that you see on the Hover account screen, and then click Next Step.

duo-barcode.jpg

Alternatively, you can enable the authenticator manually. Tap Manual Entry on the Authenticator App on your iOS device (tap Manually add account on Android), and enter your account name (we recommend that you use your Hover username), and the key displayed on the Hover Settings page. We recommend that you choose Time Based so that the six-digit code is valid for only a short time, and then changes automatically; if you choose Counter Based, you need to manually refresh the code each time you want it to change.

 

 

 

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8. Retrieve the six digit code from your phone.

 

 

9.  Enter this code in the designated field on the Hover Settings page, then click Enable two-step sign in.

 

app-auth.jpg

 

A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require an affidavit to verify your identity before assisting you in accessing your account.

 

app-recovery-code.jpg

 

Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you.

For more information, see the section "Using the recovery code".

10. Click OK, I’ve written it down.

Enabling two-step sign in with Windows Authenticator mobile app

Windows Authenticator works on Windows Phone 7 and Windows Phone 8. You can download it from the Windows app store.

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.

 

two-step-off.jpg

 

4. Click the Authenticator App button, and then click Next Step.

 

app-enable-2fa.jpg

 

5. Open the Authenticator, and tap the plus sign (+) at the bottom of the screen to add an account.

 

 

6. Tap the Camera button on the bottom of the screen.

 

 

7.  Scan the QR code that you see on the Hover account screen, and then click Next Step.

 

duo-barcode.jpg

 

Alternatively, you can enable the authenticator manually. On the Authenticator app, enter your account name (we recommend that you use your Hover username) and the key that is displayed on the Hover Settings page, and then tap the save icon.

 

duo-key.jpg

 

8. Retrieve the six digit code from your phone.

 

 

9.  Enter this code in the designated field on the Hover Settings page, then click Enable Two-Step Sign in.

 

app-auth.jpg

 

A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require an affidavit to verify your identity before assisting you in accessing your account.

 

app-recovery-code.jpg

 

Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you.

For more information, see the section "Using the recovery code".

10. Click OK, I’ve written it down.

Enabling two-step sign in with Authomator mobile app

Authomator works on BlackBerry 10, and you can download it from BlackBerry World.

To enable two-step sign in with the Authomator

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.

 

two-step-off.jpg

 

4. Click the Authenticator App button, and then click Next Step.

 

app-enable-2fa.jpg

 

5. Open the Authomator app on your BlackBerry, and then tap the camera icon.

 

 

6. Scan the QR code that you see on the Hover account screen, and then click Next Step.

 

duo-barcode.jpg

 

Alternatively, you can enable the authenticator manually. On the Authomator app, click Add at the bottom of the screen.

 

 

Enter your account name (we recommend that you use your Hover username) and in the Secret Key field, enter the key that is displayed on the Hover Settings page, then tap  Add.

 

 

 

duo-key.jpg

 

7. Retrieve the six digit code from your phone.

 

 

8.  Enter this code in the designated field on the Hover Settings page, then click Enable Two-Step Sign in.

 

app-auth.jpg

 

A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require an affidavit to verify your identity before assisting you in accessing your account.

 

app-recovery-code.jpg

 

Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you.

For more information, see the section "Using the recovery code".

9. Click OK, I’ve written it down.

Disabling two-step sign in

1. Sign in to your Hover account

2. Click Settings from the Your Account menu.  The security options are in the second box on the left of this page.

3. Slide the toggle to turn Two-Step Sign in off.

2step-off.jpg

4. Enter your account password in the text box, and then click Save.

Important: Be sure to follow these steps to disable two-step sign in. Do not simply uninstall the authenticator app on your phone.

Using the recovery code

If you're not receiving your text messages, you've lost your phone, or your mobile authenticator app isn't working, you will need to use the sixteen digit emergency recovery code that was provided when you enabled two-step sigin. You can use this code to log in to your account when you don't have access to the code that is normally sent via SMS or authenticator. When you use the recovery code to sign in to your Hover account, two-step sign in is automatically disabled.

To use the recovery code

1. Go to your Hover account at https://www.hover.com/signin.

2. Enter your username and password.

3. When prompted for your sign in code, click I can't use my authenticator app or I've lost my phone.(The prompt that you see depends on whether you enabled two-step sign in via SMS or Authenticator App.)

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4. Enter your recovery code.

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Two-step sign in is disabled, and the Settings page appears.

 

 

Getting a new recovery code

You can generate a new recovery code if you have lost the one you were given when you turn on Two-step sign in.

To generate a new recovery code, you must be able to log into your hover.com account.

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. Click on Recovery Code.

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4. Click Regenerate Recovery Code.

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Your new recovery code is displayed (write it down and keep it somewhere safe). Your old recovery code is instantly made invalid.

 

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2 Comments

  • 0
    Avatar
    William Reveal

    Need to have a brief bit of instruction on how to switch from where SMS auth is enabled to having mobile app authentication enabled.

    I am guessing you have to turn it off then turn it back on for the other method but there is no instructions regarding that.

  • 0
    Avatar
    Brian Bucknam

    Since you mention 1Password when discussing how people should use strong passwords, it might be worth mentioning that you can use 1Password for iOS as your authenticator app.

    Using 1Password is working for me - it can scan the barcode like the other apps.

    [I should mention, in the 1Password app, this is "Add new one-time password", a somewhat non-intuitive name for 2-factor auth.]

    Edited by Brian Bucknam
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