How to: Enable two-step sign in on your Hover account

Two-step sign in provides an extra layer of security for your Hover account. It requires you to enter a unique authentication six-digit code in addition to your usual Hover username and password whenever you sign in to your account. Even if someone knows your username and password, they would not be able to access your account without this six-digit code, and the only way to get that code, is to have access to your phone.

You can enable two-step sign in on your account from the Settings page. You can also disable it there when you are logged in to your account.

In order to take advantage of two-step sign in, you must have a mobile device that can receive text messages or that can run one of the supported mobile authenticator apps.

Hover supports two methods of two-step sign in: SMS message and mobile app.

  • SMS message—This method uses text messaging to send a code to your mobile phone. When you enter your username and password to sign in to your Hover account, a message is sent to your phone that contains a six-digit security code.You need to retrieve this code and enter it where prompted to complete the sign in process.
  • Mobile app—If you install one of the supported authenticator apps on your mobile phone, the six-digit code is generated by the app on your phone. When you enter your username and password to sign in to your Hover account, you will be prompted to enter that code, Any popular authenticator app for your smartphone that supports Time-based One-time Password (TOTP) like Google Authenticator or Microsoft Authenticator will work with Hover. Most are free to download.

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Enabling Hover two-step sign in via SMS

To enable two-step sign in via SMS

  1. Sign in to your Hover account at https://www.hover.com/signin.
  2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.
  3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.
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4. Click the SMS button, and then click Next Step.

 

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5. Select your country from the drop-down list, enter your mobile phone number, and then click Next Step.

 

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A six-digit code is sent via SMS to the phone number that you specified.

6. Retrieve the code and enter it in the designated field on the Hover Settings page, then click Enable two-step sign in.

 

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A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require additional methods to verify your identity before assisting you in accessing your account.

 

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Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you without additional verification.

For more information, see the section Using the recovery code.

8. Click OK, I’ve written it down.

Enabling two-step sign in with a mobile app

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. If Two-Step Sign in is currently shown as Off, slide the toggle to begin the process of enabling it.

 

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4. Click the Authenticator App button, and then click Next Step.

 

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5. Open the mobile authenticator app you have installed on your device and follow the steps to add a new code.

6. Scan the QR code that you see on the Hover account screen, and then click Next Step.

 

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 If the QR code cannot be scanned, enter the secret key to manually add to your app. Then click Next Step.

 

 

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7. Retrieve the six-digit code from your phone.

8.  Enter this code in the designated field on the Hover Settings page, then click Enable Two-Step Sign in.

 

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A confirmation message appears to let you know that the two-step sign in is enabled. It also provides you with a recovery code. It is very important that you keep this code in a safe place. If you lose access to your phone and do not have this code Hover Support may require alternative methods to verify your identity before assisting you in accessing your account.

 

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Important: Be sure to save the recovery code in a safe place. If you have enabled two-step sign in, and you do not have access to your phone, say it's lost or has been stolen, the only way to access your account is for you to enter this recovery code. For security reasons, Support cannot disable the two-step sign in for you without additional verification.

For more information, see the section Using the recovery code.

9. Click OK, I’ve written it down.

Disabling two-step sign in

1. Sign in to your Hover account

2. Click Settings from the Your Account menu.  The security options are in the second box on the left of this page.

3. Slide the toggle to turn Two-Step Sign in off.

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4. Enter your account password in the text box, and then click Save.

Important: Be sure to follow these steps to disable two-step sign in. Do not simply uninstall the authenticator app on your phone.

Using the recovery code

If you're not receiving your text messages, you've lost your phone, or your mobile authenticator app isn't working, you will need to use the sixteen digit emergency recovery code that was provided when you enabled two-step sigin. You can use this code to log in to your account when you don't have access to the code that is normally sent via SMS or authenticator. When you use the recovery code to sign in to your Hover account, two-step sign in is automatically disabled.

To use the recovery code

1. Go to your Hover account at https://www.hover.com/signin.

2. Enter your username and password.

3. When prompted for your sign in code, click I can't use my authenticator app or I've lost my phone. (The prompt that you see depends on whether you enabled two-step sign in via SMS or Authenticator App.)

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4. Enter your recovery code.

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Two-step sign in is disabled, and the Settings page appears.

 

 

Getting a new recovery code

You can generate a new recovery code if you have lost the one you were given when you turn on Two-step sign in.

To generate a new recovery code, you must be able to log into your hover.com account.

1. Sign in to your Hover account at https://www.hover.com/signin.

2. Click Settings from the Your Account menu. The security options are in the second box on the left of this page.

3. Click on Recovery Code.

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4. Click Regenerate Recovery Code.

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Your new recovery code is displayed (write it down and keep it somewhere safe). Your old recovery code is instantly made invalid.

 

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