How to: Enable two-step sign in on your Hover account

Two-step sign in provides an extra layer of security for your Hover account. It requires you to enter a unique six-digit authentication code that is sent to your phone in addition to your usual Hover username and password whenever you sign in to your account.

Two-step sign in overview

Hover supports two methods of two-step sign in, SMS message or mobile app. To take advantage of two-step sign in, you must have a mobile device that can receive text messages, or that can run one of the supported mobile authenticator apps.

  • SMS message—This method uses text messaging to send a six-digit security code to your mobile phone when you enter your username and password. You need to retrieve this code and enter it where prompted to complete the sign-in process.
  • Mobile app—If you install one of the supported authenticator apps on your mobile phone, the six-digit code is generated by the app on your phone. When you enter your username and password to sign in to your Hover account, a prompt will appear where you can enter that code. Any popular authenticator app for your smartphone that supports a Time-based One-time Password (TOTP) like Google Authenticator or Microsoft Authenticator will work with Hover. Most are free to download.

Enabling two-step sign in via SMS

  1. Sign in to your account at Hover Control Panel.
  2. Click on Settings from the top navigation bar.
  3. Located on the left-hand side of the dashboard is the two-step sign-in toggle, turn this on. 
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  4. Click the use SMS text button, then click Next step.
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  5. Select your country from the drop-down list, enter your mobile phone number, and check Allow Hover to share my personal information with Twilio, then click Next step.
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  6. Retrieve the code and enter it in the designated field on the Hover Settings page, then click Enable two-step sign in.
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  7. A confirmation message appears that also provides you with a recovery code. It is essential to keep this code in a safe place, once you have written it down select OK, I've written it down.
    Note: This code is the only way to access your account if you cannot use your authorization source. For security reasons, Support cannot disable the two-step sign in without additional verification. 
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Enabling two-step sign in from a mobile app

  1. Sign in to your Hover Control Panel.
  2. Click on Settings from the top navigation bar.
  3. Located on the left-hand side of the dashboard is the two-step sign-in toggle, turn this on. 
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  4. Click the use an app text button, then click Next step.
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  5.  Scan the QR code that you see on the Hover account screen or use the secret key, then select Next step.
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  6. Retrieve the code and enter it in the designated field on the Hover Settings page, then click Enable two-step sign in.
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  7. A confirmation message appears that also provides you with a recovery code. It is essential to keep this code in a safe place, once you have written it down select OK, I've written it down.
    Note: This code is the only way to access your account if you cannot use your authorization source. For security reasons, Support cannot disable the two-step sign in without additional verification. 

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Disabling two-step sign in

Uninstalling the app from your phone is not enough to disable two-step sign in. You will need to follow these steps to fully disable two-step sign in. 

  1. Sign in to your Hover Control Panel.
  2. Click on Settings from the top navigation bar.
  3. Slide the toggle to turn Two-step sign in off.
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  4. Enter your account password in the text box, then click Disable two-step sign in.
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Using your recovery code

If you can not access your authorization code, you will need to use the sixteen digit recovery code that was given when you enabled a two-step sign in. You can use this code to log in to your account when you don't have access to the code sent via SMS or authenticator. When you use the recovery code to sign in to your Hover account, two-step sign-in is automatically disabled.

  1. Sign in to your Hover Control Panel.
  2. A prompt will appear to add your authentication code, select I can't use my authenticator app or I've lost my phone. 
    Note: The prompt that you see depends on whether you enabled two-step sign in via SMS or Authenticator App.13.png

  3. Enter the recovery code and click Continue.
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  4. The recovery code should log you into your account, and two-step sign in will be disabled. 

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Getting a new recovery code

  1. Sign in to your Hover Control Panel.
  2. Click on Settings from the top navigation bar.
  3. Under Security, click on Recovery code.
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  4. Click Regenerate recovery code in the popup window.
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  5. Your new recovery code is displayed, be sure to write it down and keep it somewhere safe. Your old recovery code is instantly made invalid.
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