How to: Add a mailbox, buy email

This article will walk you through the steps to create a new email address on a domain you have registered with Hover.

  1. Sign in to Hover at https://www.hover.com/signin

  2. Click on Emails from the Your Account menu.

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  3. If you have already purchased a mailbox, and you just need to set this up, please skip to Step 7)

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    If you don't already have a mailbox, continue by first clicking on the + button next to Email.

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  4. Select the domain you wish to create the mailbox on from the drop down menu.

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  5. Choose the Type of mailbox you wish to buy and the Quantity of mailboxes, and then Add To Cart.

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  6. From here, you can follow the check out process to complete your order.

    Note: We always sync the expiry of mailboxes with the domain name they are associated with so we'll pro-rate the cost for you automatically during checkout.

  7. Create the Email Address.

    Once you've completed your order, return to the Emails page from the Your Account menu.

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  8. Below the domain, you should now see that you have a 1 Small Mailbox available. You will also see the options to Buy More, and Compare Email Options.

    Click the link for the available mailbox to create.

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  9. To create the email address:
    - Select the Domain you purchased email for
    - Chose the available Mailbox Type
    - Pick a Mailbox Name (the part before the @)
    - Enter a Password to access your email
    - If you want to forward the email to another address, you can toggle this on or off and enter your email address to forward mail to.

    Once completed, click Create Mailbox.

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Your mailbox is now configured!

To be sure your new email address is ready to use, follow the steps below to check your DNS settings to confirm those records are configured correctly.

You can now view your mailbox, or you can use the Edit button to edit your mailbox or the X to delete this email address and create a new one.

You can also turn off auto-renew for your email too, so that it is not renewed when your domain is renewed. By default, your email will always renew at the same time as the domain it is associated with, unless you turn off the auto-renewal on the Mailbox on this Emails page of your account.

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Confirming DNS settings to use Hover Email
  1. Click on Domains from the Your Account menu.

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  2. Select the Domain you created the email address on.

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  3. In the Nameserver section, check to see if your nameservers are listed as: ns1.hover.com and ns2.hover.com. If they are, great. Move to Step 4.

    If your namservers are set to anything else, that indicates you may be using another company to host your DNS records (most likely your website hosting company). If this is the case, you will need to sign into your account on that company's website and modify your MX Record in the zone file there.

    The MX Record you must create is:
    Hostname: @
    Priority: 10
    Target Host: mx.hover.com.cust.hostedemail.com

    If you are no longer using the service linked to the nameservers on your account you can use this guide to update your domain to update your nameserver settings.
  4. If you are using Hover's Nameservers click the DNS tab and check for the same MX record listed above:

    Hostname: @
    Priority: 10
    Target Host: mx.hover.com.cust.hostedemail.com

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    If you don't see the Hover MX Record, you may need to add it by clicking on Add A Record

    If you see an MX record that is not Hover, you might already have email services on this domain with another email provider. In this case, you can change the MX record to Hover so that your email with us is active.

    If you need help creating the MX Record, please see our guide on How To Create DNS Records
 
 
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35 Comments

  • 0
    Avatar
    Rachel Fitzmaurice

    Hi Frank, 

    It is correct that no else will be able to use that email address, it is yours and yours alone. Personal and Personal+ were the old way of differentiating personalized email addresses this is not applicable and more as they are all Personal+ in the background so no need to upgrade. We will be cleaning this up to look better in the near future.

  • 0
    Avatar
    stephanie t manrique

    Hi, 

    We have purchased a small mailbox in our recently purchased domain and it is not showing or allowing us to access it, nor does it allows us to make further purchases. it also appear as though we have not signed in, yet we have access to everything else accept the new email account we would like to set up.  Thank you for help. 

  • 0
    Avatar
    Terri-Leigh H.

    Hi Stephanie

    I can see you were able to give us a call to get support with your domain and email. Thanks for calling in!

    Cheers!

  • 0
    Avatar
    Jeffrey Quach

    Hi,

     

    I've purchased a domain and a forward only-email - but when I click "email >> Create", & enter "hello" in the two fields, I get this error message:


    "There was a problem creating your mailbox. Please contact support for more information."

     

    Any suggestions?

    Thanks in advance for ur help

    Edited by Jeffrey Quach
  • 0
    Avatar
    Chara Bui

    I just set up a new email for forwarding. I tried sending emails to it and I don't see it in the email address I specified it be forwarded to.

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