How to: Create a new email address

To create a new email address

1. Sign in to Hover at https://www.hover.com/signin

2. Select the My Account menu and then click Email.

 

 

3. Next to the domain you wish to add an email address to, click the Buy More button. 

 (If you already have purchased a mailbox but have not yet configured it, skip to step 8.)

 

  

4. Select the mailbox type you'd like to create on that domain.

 

 
5. Select the # of mailboxes, of that type, you wish to purchase
 
 
6. Click PURCHASE.
 
 
7. Complete the checkout process.
 
8. Next to the domain to which you wish to add the mailbox, click Create.
 
 
9. Select the mailbox type you wish to create.
 
 
10. Enter the Mailbox Name and a password, then click CREATE MAILBOX.
 
 
Your mailbox is now configured and ready to use!
 
 
Have more questions? Submit a request

35 Comments

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    Stephen Meyers

    DONE... AWESOME.. THANKS !!!

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    Dori Gregory

    I created a Forward only Email account. I paid for it. I set it up and it displays properly in the Domain account, but it says canceled under the status for that Email address. What does that mean?

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    Dori Gregory

    And it isn't working. What do I have to do to make this work correctly?

     

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    Brian Cabral

    Hi Dori, I sent you a quick email with steps on how to update the necessary MX record in your host DNS. Please feel free to reply to my email if you need any further assistance.

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    Henry ODonovan

    Hi there

    I also just set up an email with a forward to gmail, but am not seeing any emails go through.

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    Joel Pais

    Sit tight, Henry! You'll be a seeing a reply to your help request shortly.

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    Luc Tremblay

    Hello, I have the same problem as Dori. It would be nice tu put te solution visible for everyone, since it seems to be a common problem.

     

    I can send an e-mail from the address I created but I cant send to it... And I see the "cancelled" too, in the configuration.

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    Luc Tremblay

    Oh and also, it should not say Luc Tremblay anymore. His name has been removed from the site administration.

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    Brian Cabral

    Hi there, the status section is just referring to the email's billing status. If your domain has auto renew disabled then the billing status is effectively set to cancelled and the mailboxes  associated with the domain would also be set to cancelled. I've sent you an email to assist with changing the name in the account. Just reply to my email and I'll get that updated for you :)

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    Brad Snoey

    Hi, Ive also set up 2 email addresses recently but neither seem to be working?

  • 0
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    Joel Pais

    Hi Brad,

    It looks like your old nameservers were preventing your services with Hover from functioning. Keep a lookout for a reply to your support request for more details.

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    A.J. Bos

    The user interface has changed and the "Add New" button has been removed. I've already payed for 5 small e-mail accounts and I have currently only two assigned to my domain. The only option I have is to buy a new e-mail package for my account. 

    Could you please point me into the right direction on how to enable those latent e-mail packages on my account?

     

    Thanks,

    A.J.

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    Brian Cabral

    Hi A.j,

    To create the email addresses you have already purchased, just bring your mouse over 'your account' and click on on the email tab.Once in the manage your email section, click 'create' beside the mailboxes available section to start creating the mailbox. Just shoot us an email at help@hover.com if you need further assistance :)

  • 0
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    Simon Chen

    Hi, Brian, I have same problem as A.J.. Bought 11 email addresses, used 7 of 11, as per your reply to A.J., the "CREATE" next to "BUY MORE" is grey, which means not able to create, only the option to "BUY MORE" is available. Please help.

  • 0
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    Michael Fich

    Hi Simon,

    I see that you had sent us an email at help@hover.com today.  I'll get a reply to you shortly about this issue.

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    Philip Harding

    OK, so here's a 'there's no such thing as a dumb question' question. We have to PAY for the email, including the first one, right? I'm sure that's correct, but I just want to confirm it.

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    Brian Cabral

    HI Phillip, that's right. Hosted email is a separate service from the domain registration. Here is a link to the different email options we offer to add to your domain with the corresponding rates and features: https://www.hover.com/email

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    Roger Carpenter

    I moved my domain from GoDaddy to Hover at received confirmation today that the move is completed.   I previously had two e-mail addresses hosted at godaddy on the same domain, and I want to use the same two addresses hosted at Hover.  I purchased the two addresses today with Hover, but those two addresses are not receiving any messages at Hover.  Will this work itself out in the next day or two.  I did cancel those two addresses at GoDaddy.  

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    Michael Fich

    Hi Roger,

    I did some checking around and I see that one of our representatives has sent an response to your support request earlier today to assist you in getting your domains DNS records switched over to Hover, from GoDaddy.

    If you encounter any problems, please feel free to get back to us again!

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    Harper Lieblich

    I've created a forwarding address to one of my other hover email accounts. It's been 24 hours and I'm still getting Mail Delivery Notification Failure messages when I try to send to that address. Who long does it take for it to start working?

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    Michael Fich

    Hi Harper,

    I've just looked up your domain, and thought it best to send a response via email so we could discuss this further.  Please keep an eye out for message, sent from help@hover.com and send me a reply when it is convenient to do so.

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    Timothy Laushman

    Hello- I set up an email account on my domain and have it forwarded to my personal gmail. I can't get it to work. I assume I did something wrong in the DNS hosts section? Thank you in advance for the help.

     

    Tim

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    Michael Fich

    Hi Tim,

    I've looked into this for you and I see that everything appears to be set up correctly for you.  Are you trying to send test emails to your new Hover email address from the same Gmail account which you are forwarding to?  If so, this can explain the issue.  Gmail filters out messages which get automatically forwarded back to the same account that they had been sent from if it is automatically forwarded back from another email account.

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    Travers Rudd

    Just bought an email address for forwarding, but there's no add new button as at the beginning of these instructions, do I have to wait before I can add an email address ? or is there something else I need to do.

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    Shanna Millman

    Hello Travers,

    For some reason it didn't get added automatically, I have just applied it for you.  You should see the create button now within your account.

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    Alan Saffery

    Hello,

    I am using hover since 2002 and I had been using only one email.

    Now I need 12 email addresses at my current  domain name.

    So what should I need to do now?

    Do I need to buy?

  • 0
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    Michael Fich

    Hi Alan,

    You may want to double check to see if you're currently getting email through your web hosting company or through Hover.  If you wish to add email accounts through Hover, this can be done though they need to be purchased individually by going to the "Email" tab of your domains interface, and clicking the "Buy More" link.

    However, this would cause a conflict if you're already getting email on your domain name through another company as only one email provider can be used at a time with any given domain name.

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    William Proffit

    I purchased to small mailboxes this evening combined with a domain transfer. The domain transferred perfectly. (It had been previously with Hover) but the purchased email address are not able to be created. The "Create" option in the email management list is grayed out.

    All DNS settings were reset to Hover already and I am currently down for the count with my personal email as a result.

    Did the system fail to unlock the two accounts like it did for the previous customer in these comments?

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    Blair M

    Hi William, 

    Sorry for the delay with this reply.  I see you also contacted support in chat which resolved your question earlier this week.   Let us know if you have any further issues with anything. 

    Have a good weekend.

  • -1
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    Frank Pelletier

    Hi,

    I just created a new email address under my account.  So if I'm successful, I can assume that nobody else on the planet is using that address?  Furthermore, I could only create it as a Personal account...not a Personal+ account.  What is the difference and how do I upgrade that email address?

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