How to: Create a new email address

To create a new email address

1. Sign in to Hover at https://www.hover.com/signin

2. Select the My Account menu and then click Email.

 

Screen_Shot_2017-03-10_at_9.39.42_AM.png

 

3. Next to the domain you wish to add an email address to, click the Buy More button. 

 (If you already have purchased a mailbox but have not yet configured it, skip to step 8.)

 

Screen_Shot_2017-03-10_at_1.24.24_PM.png

  

4. Select the mailbox type you'd like to create on that domain.

 

Screen_Shot_2017-03-10_at_9.44.13_AM.png
 
5. Select the # of mailboxes, of that type, you wish to purchase
 
Screen_Shot_2017-03-10_at_9.46.23_AM.png
 
6. Click PURCHASE.
 
Screen_Shot_2017-03-10_at_9.51.19_AM.png
 
7. Complete the checkout process.
Note: The price of your mailbox will be prorated to match the time remaining on your registration for this domain. 
 
 
Screen_Shot_2017-03-10_at_10.02.07_AM.png
 
8. Next to the domain to which you wish to add the mailbox, click Create.
 
Screen_Shot_2017-03-10_at_10.04.55_AM.png
 
9. A) Select the mailbox type you wish to create.
    B) Enter the Mailbox Name
    C) Enter your preferred Password and confirm
    D) click CREATE MAILBOX
 
Screen_Shot_2017-03-10_at_10.28.07_AM.png
 
 
 
Your mailbox is now configured. To be sure your new email address is ready to use check your DNS settings to confirm those records are configured correctly.
 
 
Confirming DNS settings to use Hover Email 

1.  Click the Domain Details tab.

7c738520-61a9-40d2-8d8d-fdd1f95e712b_display__1_.png

2. Confirm Nameserver settings. 

Scroll down to the Nameserver section. If they are listed as ns1.hover.com | ns2.hover.com, proceed to step 3.

If your namservers are set to anything else, that indicates you are using another company to host your DNS records (most likely your website hosting company). You will need to sign into your account on that company's website and modify your MX record there.

The record at your hosting company should look like this:

Hostname = @
Record type = MX
Priority = 10
Details = mx.hover.com.cust.hostedemail.com

If you are no longer using the service linked to the nameservers on your account you can use this guide to update your domain to update your nameserver settings. 

 

3. If you are using Hover's Nameservers click the DNS tab

f679a1cb-0ba6-4913-b342-8dfd22ad17bc_display.png

4. Locate your MX record. It should be set as such:

step5part3.png

If you have no MX record listed click ADD NEW

Screen_Shot_2017-03-10_at_1.19.50_PM.png

Submit the following details 

Hostname = @
Record type = MX
Priority = 10
Details = mx.hover.com.cust.hostedemail.com

Screen_Shot_2017-03-10_at_1.16.31_PM.png

If your MX record looks different than this, hover your mouse over the MX record and, when the menu appears, click revert to default.

step5.png 
5. Click YES.
step5part2.png 
 
 
Additional information 
You can access your email directly through webmail.
You can use the guides here to configure your new mailbox on your favourite mail client and mobile devices. 
If you ever need to reset your email password we have a guide to help you here
If you want to add mail forwarding use this guide to update up your email address
 
 
Have more questions? Submit a request

35 Comments

  • 0
    Avatar
    Stephen Meyers

    DONE... AWESOME.. THANKS !!!

  • 0
    Avatar
    Dori Gregory

    I created a Forward only Email account. I paid for it. I set it up and it displays properly in the Domain account, but it says canceled under the status for that Email address. What does that mean?

  • 0
    Avatar
    Dori Gregory

    And it isn't working. What do I have to do to make this work correctly?

     

  • -1
    Avatar
    Brian Cabral

    Hi Dori, I sent you a quick email with steps on how to update the necessary MX record in your host DNS. Please feel free to reply to my email if you need any further assistance.

  • 0
    Avatar
    Henry ODonovan

    Hi there

    I also just set up an email with a forward to gmail, but am not seeing any emails go through.

  • 0
    Avatar
    Joel Pais

    Sit tight, Henry! You'll be a seeing a reply to your help request shortly.

  • 0
    Avatar
    Luc Tremblay

    Hello, I have the same problem as Dori. It would be nice tu put te solution visible for everyone, since it seems to be a common problem.

     

    I can send an e-mail from the address I created but I cant send to it... And I see the "cancelled" too, in the configuration.

  • 0
    Avatar
    Luc Tremblay

    Oh and also, it should not say Luc Tremblay anymore. His name has been removed from the site administration.

  • 0
    Avatar
    Brian Cabral

    Hi there, the status section is just referring to the email's billing status. If your domain has auto renew disabled then the billing status is effectively set to cancelled and the mailboxes  associated with the domain would also be set to cancelled. I've sent you an email to assist with changing the name in the account. Just reply to my email and I'll get that updated for you :)

  • 0
    Avatar
    Brad Snoey

    Hi, Ive also set up 2 email addresses recently but neither seem to be working?

  • 0
    Avatar
    Joel Pais

    Hi Brad,

    It looks like your old nameservers were preventing your services with Hover from functioning. Keep a lookout for a reply to your support request for more details.

  • 0
    Avatar
    A.J. Bos

    The user interface has changed and the "Add New" button has been removed. I've already payed for 5 small e-mail accounts and I have currently only two assigned to my domain. The only option I have is to buy a new e-mail package for my account. 

    Could you please point me into the right direction on how to enable those latent e-mail packages on my account?

     

    Thanks,

    A.J.

  • 0
    Avatar
    Brian Cabral

    Hi A.j,

    To create the email addresses you have already purchased, just bring your mouse over 'your account' and click on on the email tab.Once in the manage your email section, click 'create' beside the mailboxes available section to start creating the mailbox. Just shoot us an email at help@hover.com if you need further assistance :)

  • 0
    Avatar
    Simon Chen

    Hi, Brian, I have same problem as A.J.. Bought 11 email addresses, used 7 of 11, as per your reply to A.J., the "CREATE" next to "BUY MORE" is grey, which means not able to create, only the option to "BUY MORE" is available. Please help.

  • 0
    Avatar
    Michael Fich

    Hi Simon,

    I see that you had sent us an email at help@hover.com today.  I'll get a reply to you shortly about this issue.

  • 0
    Avatar
    Philip Harding

    OK, so here's a 'there's no such thing as a dumb question' question. We have to PAY for the email, including the first one, right? I'm sure that's correct, but I just want to confirm it.

  • 0
    Avatar
    Brian Cabral

    HI Phillip, that's right. Hosted email is a separate service from the domain registration. Here is a link to the different email options we offer to add to your domain with the corresponding rates and features: https://www.hover.com/email

  • 0
    Avatar
    Roger Carpenter

    I moved my domain from GoDaddy to Hover at received confirmation today that the move is completed.   I previously had two e-mail addresses hosted at godaddy on the same domain, and I want to use the same two addresses hosted at Hover.  I purchased the two addresses today with Hover, but those two addresses are not receiving any messages at Hover.  Will this work itself out in the next day or two.  I did cancel those two addresses at GoDaddy.  

  • 0
    Avatar
    Michael Fich

    Hi Roger,

    I did some checking around and I see that one of our representatives has sent an response to your support request earlier today to assist you in getting your domains DNS records switched over to Hover, from GoDaddy.

    If you encounter any problems, please feel free to get back to us again!

  • 0
    Avatar
    Harper Lieblich

    I've created a forwarding address to one of my other hover email accounts. It's been 24 hours and I'm still getting Mail Delivery Notification Failure messages when I try to send to that address. Who long does it take for it to start working?

  • 0
    Avatar
    Michael Fich

    Hi Harper,

    I've just looked up your domain, and thought it best to send a response via email so we could discuss this further.  Please keep an eye out for message, sent from help@hover.com and send me a reply when it is convenient to do so.

  • 0
    Avatar
    Timothy Laushman

    Hello- I set up an email account on my domain and have it forwarded to my personal gmail. I can't get it to work. I assume I did something wrong in the DNS hosts section? Thank you in advance for the help.

     

    Tim

  • 0
    Avatar
    Michael Fich

    Hi Tim,

    I've looked into this for you and I see that everything appears to be set up correctly for you.  Are you trying to send test emails to your new Hover email address from the same Gmail account which you are forwarding to?  If so, this can explain the issue.  Gmail filters out messages which get automatically forwarded back to the same account that they had been sent from if it is automatically forwarded back from another email account.

  • 0
    Avatar
    Travers Rudd

    Just bought an email address for forwarding, but there's no add new button as at the beginning of these instructions, do I have to wait before I can add an email address ? or is there something else I need to do.

  • 0
    Avatar
    Shanna Millman

    Hello Travers,

    For some reason it didn't get added automatically, I have just applied it for you.  You should see the create button now within your account.

  • 0
    Avatar
    Alan Saffery

    Hello,

    I am using hover since 2002 and I had been using only one email.

    Now I need 12 email addresses at my current  domain name.

    So what should I need to do now?

    Do I need to buy?

  • 0
    Avatar
    Michael Fich

    Hi Alan,

    You may want to double check to see if you're currently getting email through your web hosting company or through Hover.  If you wish to add email accounts through Hover, this can be done though they need to be purchased individually by going to the "Email" tab of your domains interface, and clicking the "Buy More" link.

    However, this would cause a conflict if you're already getting email on your domain name through another company as only one email provider can be used at a time with any given domain name.

  • 0
    Avatar
    William Proffit

    I purchased to small mailboxes this evening combined with a domain transfer. The domain transferred perfectly. (It had been previously with Hover) but the purchased email address are not able to be created. The "Create" option in the email management list is grayed out.

    All DNS settings were reset to Hover already and I am currently down for the count with my personal email as a result.

    Did the system fail to unlock the two accounts like it did for the previous customer in these comments?

  • 0
    Avatar
    Blair M

    Hi William, 

    Sorry for the delay with this reply.  I see you also contacted support in chat which resolved your question earlier this week.   Let us know if you have any further issues with anything. 

    Have a good weekend.

  • -1
    Avatar
    Frank Pelletier

    Hi,

    I just created a new email address under my account.  So if I'm successful, I can assume that nobody else on the planet is using that address?  Furthermore, I could only create it as a Personal account...not a Personal+ account.  What is the difference and how do I upgrade that email address?

Please sign in to leave a comment.
Powered by Zendesk