How to: Add a mailbox, buy email

This article will walk you through the steps to create a new email address on a domain you have registered with Hover.

  1. Sign in to Hover at https://www.hover.com/signin

  2. Click on Emails from the Your Account menu.

    save image

  3. If you have already purchased a mailbox, and you just need to set this up, please skip to Step 7)

    save image

    If you don't already have a mailbox, continue by first clicking on the + button next to Email.

    save image

  4. Select the domain you wish to create the mailbox on from the drop down menu.

    save image

  5. Choose the Type of mailbox you wish to buy and the Quantity of mailboxes, and then Add To Cart.

    save image

  6. From here, you can follow the check out process to complete your order.

    Note: We always sync the expiry of mailboxes with the domain name they are associated with so we'll pro-rate the cost for you automatically during checkout.

  7. Create the Email Address.

    Once you've completed your order, return to the Emails page from the Your Account menu.

    save image

  8. Below the domain, you should now see that you have a 1 Small Mailbox available. You will also see the options to Buy More, and Compare Email Options.

    Click the link for the available mailbox to create.

    save image

  9. To create the email address:
    - Select the Domain you purchased email for
    - Chose the available Mailbox Type
    - Pick a Mailbox Name (the part before the @)
    - Enter a Password to access your email
    - If you want to forward the email to another address, you can toggle this on or off and enter your email address to forward mail to.

    Once completed, click Create Mailbox.

    save image
 
Your mailbox is now configured!

To be sure your new email address is ready to use, follow the steps below to check your DNS settings to confirm those records are configured correctly.

You can now view your mailbox, or you can use the Edit button to edit your mailbox or the X to delete this email address and create a new one.

You can also turn off auto-renew for your email too, so that it is not renewed when your domain is renewed. By default, your email will always renew at the same time as the domain it is associated with, unless you turn off the auto-renewal on the Mailbox on this Emails page of your account.

save image
 

Confirming DNS settings to use Hover Email
  1. Click on Domains from the Your Account menu.

    save image

  2. Select the Domain you created the email address on.

    save image

  3. In the Nameserver section, check to see if your nameservers are listed as: ns1.hover.com and ns2.hover.com. If they are, great. Move to Step 4.

    If your namservers are set to anything else, that indicates you may be using another company to host your DNS records (most likely your website hosting company). If this is the case, you will need to sign into your account on that company's website and modify your MX Record in the zone file there.

    The MX Record you must create is:
    Hostname: @
    Priority: 10
    Target Host: mx.hover.com.cust.hostedemail.com

    If you are no longer using the service linked to the nameservers on your account you can use this guide to update your domain to update your nameserver settings.
  4. If you are using Hover's Nameservers click the DNS tab and check for the same MX record listed above:

    Hostname: @
    Priority: 10
    Target Host: mx.hover.com.cust.hostedemail.com

    save image

    If you don't see the Hover MX Record, you may need to add it by clicking on Add A Record

    If you see an MX record that is not Hover, you might already have email services on this domain with another email provider. In this case, you can change the MX record to Hover so that your email with us is active.

    If you need help creating the MX Record, please see our guide on How To Create DNS Records
 
 
Additional information 
 
Have more questions? Submit a request

35 Comments

  • 0
    Avatar
    Henry ODonovan

    Hi there

    I also just set up an email with a forward to gmail, but am not seeing any emails go through.

  • 0
    Avatar
    Rachel Fitzmaurice

    Hi Frank, 

    It is correct that no else will be able to use that email address, it is yours and yours alone. Personal and Personal+ were the old way of differentiating personalized email addresses this is not applicable and more as they are all Personal+ in the background so no need to upgrade. We will be cleaning this up to look better in the near future.

  • 0
    Avatar
    Joel Pais

    Sit tight, Henry! You'll be a seeing a reply to your help request shortly.

  • 0
    Avatar
    Brian Cabral

    Hi there, the status section is just referring to the email's billing status. If your domain has auto renew disabled then the billing status is effectively set to cancelled and the mailboxes  associated with the domain would also be set to cancelled. I've sent you an email to assist with changing the name in the account. Just reply to my email and I'll get that updated for you :)

  • 0
    Avatar
    Terri-Leigh H.

    Hi Stephanie

    I can see you were able to give us a call to get support with your domain and email. Thanks for calling in!

    Cheers!

  • 0
    Avatar
    Brad Snoey

    Hi, Ive also set up 2 email addresses recently but neither seem to be working?

  • 0
    Avatar
    stephanie t manrique

    Hi, 

    We have purchased a small mailbox in our recently purchased domain and it is not showing or allowing us to access it, nor does it allows us to make further purchases. it also appear as though we have not signed in, yet we have access to everything else accept the new email account we would like to set up.  Thank you for help. 

  • 0
    Avatar
    Luc Tremblay

    Hello, I have the same problem as Dori. It would be nice tu put te solution visible for everyone, since it seems to be a common problem.

     

    I can send an e-mail from the address I created but I cant send to it... And I see the "cancelled" too, in the configuration.

  • 0
    Avatar
    Luc Tremblay

    Oh and also, it should not say Luc Tremblay anymore. His name has been removed from the site administration.

  • 0
    Avatar
    Joel Pais

    Hi Brad,

    It looks like your old nameservers were preventing your services with Hover from functioning. Keep a lookout for a reply to your support request for more details.

  • 0
    Avatar
    A.J. Bos

    The user interface has changed and the "Add New" button has been removed. I've already payed for 5 small e-mail accounts and I have currently only two assigned to my domain. The only option I have is to buy a new e-mail package for my account. 

    Could you please point me into the right direction on how to enable those latent e-mail packages on my account?

     

    Thanks,

    A.J.

  • 0
    Avatar
    Brian Cabral

    Hi A.j,

    To create the email addresses you have already purchased, just bring your mouse over 'your account' and click on on the email tab.Once in the manage your email section, click 'create' beside the mailboxes available section to start creating the mailbox. Just shoot us an email at help@hover.com if you need further assistance :)

  • 0
    Avatar
    Simon Chen

    Hi, Brian, I have same problem as A.J.. Bought 11 email addresses, used 7 of 11, as per your reply to A.J., the "CREATE" next to "BUY MORE" is grey, which means not able to create, only the option to "BUY MORE" is available. Please help.

  • 0
    Avatar
    Michael Fich

    Hi Simon,

    I see that you had sent us an email at help@hover.com today.  I'll get a reply to you shortly about this issue.

  • 0
    Avatar
    Philip Harding

    OK, so here's a 'there's no such thing as a dumb question' question. We have to PAY for the email, including the first one, right? I'm sure that's correct, but I just want to confirm it.

  • 0
    Avatar
    Brian Cabral

    HI Phillip, that's right. Hosted email is a separate service from the domain registration. Here is a link to the different email options we offer to add to your domain with the corresponding rates and features: https://www.hover.com/email

  • 0
    Avatar
    Roger Carpenter

    I moved my domain from GoDaddy to Hover at received confirmation today that the move is completed.   I previously had two e-mail addresses hosted at godaddy on the same domain, and I want to use the same two addresses hosted at Hover.  I purchased the two addresses today with Hover, but those two addresses are not receiving any messages at Hover.  Will this work itself out in the next day or two.  I did cancel those two addresses at GoDaddy.  

  • 0
    Avatar
    Michael Fich

    Hi Roger,

    I did some checking around and I see that one of our representatives has sent an response to your support request earlier today to assist you in getting your domains DNS records switched over to Hover, from GoDaddy.

    If you encounter any problems, please feel free to get back to us again!

  • 0
    Avatar
    Harper Lieblich

    I've created a forwarding address to one of my other hover email accounts. It's been 24 hours and I'm still getting Mail Delivery Notification Failure messages when I try to send to that address. Who long does it take for it to start working?

  • 0
    Avatar
    Michael Fich

    Hi Harper,

    I've just looked up your domain, and thought it best to send a response via email so we could discuss this further.  Please keep an eye out for message, sent from help@hover.com and send me a reply when it is convenient to do so.

  • 0
    Avatar
    Chara Bui

    I just set up a new email for forwarding. I tried sending emails to it and I don't see it in the email address I specified it be forwarded to.

  • 0
    Avatar
    Timothy Laushman

    Hello- I set up an email account on my domain and have it forwarded to my personal gmail. I can't get it to work. I assume I did something wrong in the DNS hosts section? Thank you in advance for the help.

     

    Tim

  • 0
    Avatar
    Michael Fich

    Hi Tim,

    I've looked into this for you and I see that everything appears to be set up correctly for you.  Are you trying to send test emails to your new Hover email address from the same Gmail account which you are forwarding to?  If so, this can explain the issue.  Gmail filters out messages which get automatically forwarded back to the same account that they had been sent from if it is automatically forwarded back from another email account.

  • 0
    Avatar
    Shanna Millman

    Hello Travers,

    For some reason it didn't get added automatically, I have just applied it for you.  You should see the create button now within your account.

  • 0
    Avatar
    Travers Rudd

    Just bought an email address for forwarding, but there's no add new button as at the beginning of these instructions, do I have to wait before I can add an email address ? or is there something else I need to do.

  • 0
    Avatar
    Alan Saffery

    Hello,

    I am using hover since 2002 and I had been using only one email.

    Now I need 12 email addresses at my current  domain name.

    So what should I need to do now?

    Do I need to buy?

  • 0
    Avatar
    Stephen Meyers

    DONE... AWESOME.. THANKS !!!

  • 0
    Avatar
    Michael Fich

    Hi Alan,

    You may want to double check to see if you're currently getting email through your web hosting company or through Hover.  If you wish to add email accounts through Hover, this can be done though they need to be purchased individually by going to the "Email" tab of your domains interface, and clicking the "Buy More" link.

    However, this would cause a conflict if you're already getting email on your domain name through another company as only one email provider can be used at a time with any given domain name.

  • 0
    Avatar
    Jeffrey Quach

    Hi,

     

    I've purchased a domain and a forward only-email - but when I click "email >> Create", & enter "hello" in the two fields, I get this error message:


    "There was a problem creating your mailbox. Please contact support for more information."

     

    Any suggestions?

    Thanks in advance for ur help

    Edited by Jeffrey Quach
  • 0
    Avatar
    Dori Gregory

    I created a Forward only Email account. I paid for it. I set it up and it displays properly in the Domain account, but it says canceled under the status for that Email address. What does that mean?

Please sign in to leave a comment.
Powered by Zendesk