Buying and managing your email accounts

Alongside our domain services, we offer email packages as well that you can use to create an email address for use with your domain name. Email service can be beneficial for professional-looking, memorable email addresses based on your businesses or brands. We offer three different mail packages—our mail forwards package, small mailbox package, and big mailbox package.

The forwards are email addresses that automatically resend messages received, to another email of your choice. You cannot directly send an email or reply from this mailbox type they pass the email along to the email address you choose. The two other mailboxes, however, have full sending and receiving capabilities. We also have a dedicated site through Webmail where you can log in and manage your email inbox. You can also connect your email to an email client of your choice to manage your email through an email program or your mobile device.

Purchasing your email

You can buy an email box during the initial registration of your domain from the Shopping Cart.

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  1. Sign in to your Hover account.
  2. Click on the Your Account menu on the top right of the page and navigate down to Emails.
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  3. Continue by first clicking on the + button next to Email.
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  4. Select the domain you wish to create the mailbox on from the drop-down menu.
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  5. Choose the type of mailbox you wish to buy and the number of mailboxes, and then Add to cart.
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  6. From here, you can follow the checkout process to complete your order.

Note: We always sync the expiry of mailboxes with the domain name they are associated with so we'll pro-rate the cost for you automatically during checkout.

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Setting up and managing your email

In general, this is where you will be doing the majority of the management with regards to your mailbox. You can set up the email address once the mailbox is purchased, make changes to your email address or delete the email address altogether.

Once you have a mailbox purchased, we can go about setting it up.

  1. Click on Your Account and navigate to Emails.
  2. Below the domain, you should now see that you have a one _______ Mailbox available to create.
  3. Click the one _____ Mailbox link to open the window where you can create your email address.
    Mailbox_Options.png
  4. Under create an email address, you will see the following categories.
    • Domain: This is the domain tied to the email address you are creating.
    • Mailbox type: You can toggle between the different mailboxes you have available to create.
    • Mailbox name: This is where you put the mailbox name—the part before the @ symbol.
    • Mailbox password: You can set your password for your Hover mailbox. As a reminder, the password follows these requirements:
      • Password length between 10 - 20 characters
      • Mixed case
      • A number
      • A special character
      • Cannot be the same as username or current email password
        Note: Allowed characters are: a-z, 0-9 and !@\$^,.~|=-+_{}# 
    • Forward: You can toggle the forward feature on for the mailbox to send the messages to another mailbox.

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  5. Fill out the field with the relevant info for your email address and select Create mailbox.

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Deleting your Hover email

  1. Navigate to Your Account and then Emails.
  2. Under the email section, you should see the created email account there to the right of that address navigate over to the X to delete it.
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  3. A confirmation box will come up asking you to confirm the deletion of the email account. Click Delete to confirm.

Clicking this will delete the created email address, but the mailbox will still be there to use. If you need to remove the mailbox itself, you can do this from the shopping cart menu when pushing through your next renewal by switching the mailbox number from one to zero.

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If you are using auto-renew on the domain and would like your mailbox deleted when the next payment processes, you need to navigate to Your Account then Emails. Click the auto-renew icon to turn it off (the two arrows pointed into each other). Then when your domain renews it will not include the mailbox in question.

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Note: If you want to keep your email messages, make sure you have your messages backed up via an email client before any form of deletion. There is no guarantee the emails will still be available for restoration once the mailbox is deleted so be sure to get it backed up first. 

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Troubleshooting

If your mail isn't working, one of the first things to check is if the domain has our MX records within its DNS. An MX record dictates the email service provider to send any incoming mail for your domain to. When you buy a new domain through Hover, we add your MX records by default. There are some cases, however, where the DNS might not be in place before creating the email address. Common causes of this are:

  • Domain transfer in's
  • Aftermarket domain purchases
  • Domains where the user may have made DNS changes in the past
  • Domains migrated from other providers
  • Domains with nameservers pointed away

Confirming DNS settings to use for Hover email

  1. Click on Your Account and navigate to Domains.
  2. If you have more than one domain, select the domain that you would like to work with to get to the domain overview page. If you only have a single domain, you'll be on this page already.     
  3. Confirm your Nameservers are pointing towards ns1.hover.com and ns2.hover.com
    Note: If your nameservers are not pointing to Hover, you'll need to change your MX records with the provider your nameservers are pointing towards.
    Hover_Domain_DNS_and_Nameservers.png
  4. Next, click DNS on the right-hand side of the page.
  5. The record that you are looking for is: 
    mx.hover.com.cust.hostedemail.com
    Hover_Domain_DNS.png
  6. If you don't see the Hover MX Record, you may need to add it by clicking on Add a record.
  7. Add the following MX record:
    • Hostname: @
    • Priority: 10
    • Target Host: mx.hover.com.cust.hostedemail.com
    • TTL: Default

If you had email service with another provider, you might see another MX record. This additional record needs to be deleted and replaced with the correct MX settings.

If you are using the other provider, you will need to choose between the other provider and Hover. Your email will not function correctly with MX records for two different providers.

Nameservers pointing away from Hover

The nameservers (DNS servers) dictate the service provider that is managing your DNS as a whole. If your nameservers are set to anything other than ns1.hover.com and ns2.hover.com, you are likely using another company to host and manage your domains DNS records. If this is the case, then you'll need to sign in to your account on that company's website and modify your MX record in the zone file there.

The MX Record you must create is:

  • Hostname: @
  • Priority: 10
  • Target host: mx.hover.com.cust.hostedemail.com

If the provider has an MX Record of their own, you will want to replace theirs with ours as it may cause disrupt your email service. 

If you are no longer using the service linked to the nameservers on your account, update your domain and change your nameservers over to Hover.

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