How to: Configure Hover email on your Android device (Updated Aug, 2015)

This tutorial will show you how to set up your Hover email on your Android smartphone.

With the release of Android 5.0 Lollipop, the native email app was removed from Android. All email accounts can now be setup in the Gmail app.

Steps for Android 4.4.2 Kit Kat follow afterwards.

Android 5.0 Lollipop Instructions

Screenshots were taken on an LG G4 running Android 5.0 Lollipop.

 

1. Select Gmail from your home screen.

Android 5.0 Lollipop Instructions

 

2. Select Add account.

 

 

3. Select Personal (IMAP/POP).

 

 

4. Select OK.

 

 

5. Enter the email address you are trying to set up.

 

 

6. Select NEXT.

 

 

7. Select PERSONAL (IMAP).

 

 

8. Enter your email password then select NEXT.

 

 

9. Edit the SERVER to be mail.hover.com.

 

 

It should now read mail.hover.com.

 

 

10. Edit the PORT field to read 993, and the SECURITY TYPE to read SSL/TLS (Accept all certificates).

 

 

It should now look like this:

 

 

Click NEXT.

 

 

11. Make the following 3 changes to this page:

  • Edit your SMTP SERVER to be mail.hover.com.
  • Change the PORT to be 465.
  • Change the SECURITY TYPE to SSL/TLS (Accept all certificates).

 

 

 

 

It should look like this:

 

 

Then select NEXT.

 

 

12. Select NEXT.

Note: You can change the frequency that Gmail will sync with the mail server. To do so, touch on the drop down and select a new time frequency.

 

 

13. Enter your name (as you'd like it displayed on your outgoing messages). Then select NEXT.

 

 

You're now all setup!

 

Android 4.4.2 Kit Kat Instructions

These screenshots were taken on a Samsung Galaxy S5 smartphone, running Android 4.4.2 Kitkat.  If you are using a different model of phone powered by the Android OS, there may be slight differences in what you see on your phone.



1. Select Email from your home screen.



2. Enter your full Email Address and Email Password.

Tap Next.



3. Select IMAP account.



4. Enter the following Incoming Server settings

  • Email address:  your full Email Address
  • Username:  your full Email Address
  • Password:  your Email Password
  • IMAP server:  mail.hover.com
  • Security type:  SSL (accept all certificates)
  • Port: 993

Tap Next.



5. Enter the following Outgoing Server Settings:

  • SMTP server:  mail.hover.com
  • Security type:  SSL (Accept all certificates)
  • Port:  465
  • Check the box:  Require sign-in
  • Username:  your full Email Address
  • Password:  your Email Password

Tap Next.



6. By default, your phone will check for new email every 15 minutes.  You can tap the mailbox options below for account specific settings.

Tap Next.



7. Type a name for your email account and your name as you want it to appear on outgoing messages.

Tap Done.



Your device will load your messages.  You can now send and receive your Hover email on your phone!

Have more questions? Submit a request

63 Comments

  • 0
    Avatar
    Joel Pais

    Hi Khalil,

    We'd be happy to help! I need a few more details from you, so I will be reaching out to you by email. Sit tight!

  • 0
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    John Lee Bingham

    I have a Samsung Galaxy 3, and like the Note 3 message above, I have tried and tried and all I get is an "Authentication Failed" message...  :(

  • 0
    Avatar
    Joel Pais

    Hi John,

    Sorry to hear that you're having troubles with the setup. Keep a lookout for an email from us. We'll get this sorted for you. :)

     

  • 0
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    Allison Golsby

    I have a Samsung Galaxy 3 and I am having the same problem, the error is 'unable to connect to the server'. Can you please assist me.

  • 0
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    Joel Pais

    Hey Allison,

    Of course we can assist. An email will be sent to you shortly, please feel free to reply if you have any questions at all.

  • 0
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    John Isaksen

    Hi,

    Could I get an email regarding how to set up my Hover mail account on my Samsung Galaxy 3 as well ... ?

    Thanks

  • 0
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    Brian Cabral

    Hi John, I've sent you an email for some assistance with getting the email configured on your android device. Just let me know where you're getting caught up in a reply and we can get it resolved :)

  • 0
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    Kenneth McClary

    Im having the same problem with my Note 3 as above "Authentication failed" everytime i try to set it up, please email me with a solution 

  • 0
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    Blair M

    Hi Kenneth, 

    The message "authentication failed" means the mail program was unable to connect to our server with your email address and password.  To ensure this is correct, are you able to log in here: https://mail.hover.com

    If you can, then it could be something else causing the authentication to fail. Let me know and I can send you an email to get more details from you.

  • 0
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    James Dawe

    I was pleasantly surprised - this worked exactly as written and perfectly the first time. Mind you, I have an older phone - actually and original Google Nexus. So the Android O,S. version is about 2.6x, but it's still nice to have something just work right the first time.

  • 0
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    Kim Griggs

    I'm getting the 'authentication failed' message on a new Galaxy Grand Neo. I can log in to  https://mail.hover.com. Could you please email me the solution? Ta muchly!

  • 0
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    Brian Cabral

    Hi Kim,

    I've sent you an email to assist you with getting the email configured on your phone. We are also available for email support at help@hover.com if you need further assistance :)

  • 0
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    Tony Bolden

    I too am having trouble setting up POP 3 mail on my Galaxy Note 4 (IMAP works fine but I'd prefer POP3). Can you email additional instructions to me as well?

  • 0
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    Tony Bolden

    Please disregard my earlier message....I got the POP3 working fine now...user error :-)

  • 0
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    Foeke Tulner

    I am using a Samsung Galaxy Note 4, followed your set-up (IMAP) but getting an "Unable to connect to email server to verify your account information. . . " alert after clicking Next on the Incoming server settings screen. Same for Outgoing server settings. I am able to receive and send through my PC's webmail account. Would appreciate your assistance.

  • 0
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    Foeke Tulner

    Please disregard my earlier message. Got it all working. User error ;-) Wrong IMAP server and SMTP server entries, should be my own domain entries not hover as per your examples.

  • 0
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    Anthony DeVincenzo

    I have a Samsung Galaxy 3 and I am having the same problem, the error is 'unable to connect to the server'. Can you please assist me. tried over and over. very important for my business. thank you

     

  • 0
    Avatar
    Michael Fich

    Hi Anthony,

    I'm sending you an email within the next few moments to try to help troubleshoot this issue with you.

    Please keep an eye out for it and send me a response when you get a chance!

  • 0
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    Linda Swoyer

    I am on a Samsung Galaxy Tab 4 and I am getting the same error message as Foeke Tulner. I have tried many times. Please help.

  • 0
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    Michael Fich

    Hi Linda,

    I've just sent email from help@hover.com to you with some follow-up questions.  Please keep an eye out for it and send me a response when it is convenient to do so and hopefully we can get this issue resolved quickly for you!

  • 0
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    Tim Whitehead

    I'm getting an error sending from my Note 2 on AT&T (incoming email is fine).  "Failed to send email" + "Error occurred on email server".  I get the same error if I'm going thru AT&T data connection or thru my home router.  I've tried changing the port to 587, but no luck there.  Various other IMAP & Exchange accounts setup on phone work fine.

  • 0
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    Michael Fich

    Hi Tim,

    I'm sending you an email, coming from help@hover.com, to contact you about this issue.  It should be arriving shortly.

  • 0
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    James Kyger

    Hello.  I initially got email set up on my Galaxy 5 (verizon), but the inbox would not show (the sent box did however).  I deleted it all and tried starting over and now I run into errors.  Any help is much appreciated.  Thanks for your time and efforts.

  • 0
    Avatar
    Michael Fich

    Hi James,

    I'm going to send you an email so that we can work together to try to get the issue sorted out on your phone.  Please watch for my email, which should be arriving shortly.

  • 0
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    Clair Hunt

    Trying to set up email on my Galaxy S5 and it tells me authentication failed. Other times it has said website not responding.  EE tells me it is a question for Hover.  Could you please let me know what I have done wrong?  Thanks.

  • 0
    Avatar
    Michael Fich

    Hi Clair,

    If you're getting an "authentication failed" error message, this means the username or password which you are entering likely has a typing error in it.  Typically this is if the username is left as the default value, as most devices will automatically populate the username field with the first part of your email address.

    For example, if your email address is name@domain.com, the device will automatically put "name" in as your username.  However, you need to edit that section to specify your entire email address as the username.

    I see you had sent us an email to help@hover.com about this issue, which I had just sent a response to moments ago.  Please send me a reply if you need any further assistance.

  • 0
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    gudmar Eikenes

    I try to set up a Samsung A3 2016 but i onli get can not conect to email-server.







     

    Edited by gudmar Eikenes
  • 0
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    Belinda Carr

    I am trying to set up my samsung s7 but I keep getting user/password invalid.  I am putting my email address and show password to confirm I'm typing it correct.  Please help.

  • 0
    Avatar
    Belinda Carr

    I am trying to set up my samsung s7 but I keep getting user/password invalid.  I am putting my email address and show password to confirm I'm typing it correct.  Please help.

  • 0
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    Gordon Bowser

    Hi, I have set up my Android GMail App on 2 devices, and both have the same problem..

    My hover email address is gordon@bowser.net. I've set up the GMail with  Account Name = "Gordon Bowser" and  Your Name = "Gordon Bowser"

    But all email is received by recipients with the name of the sender as  gordon@bowser.net.  Not my actual name.  What do I need to do to rectify that?

     

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