How to: Configure Hover email on your Android device (Updated Aug, 2015)

This tutorial will show you how to set up your Hover email on your Android smartphone.

With the release of Android 5.0 Lollipop, the native email app was removed from Android. All email accounts can now be setup in the Gmail app.

Steps for Android 4.4.2 Kit Kat follow afterwards.

 

Android 8.0 Oreo Instructions

Screenshots were taken on an LG G6 running Android 8.0 Oreo.

 

1. Select Settings from your home screen, then select the General tab and finally choose the Add Account option.

 

2. On the Accounts page, select the option for Personal Email (IMAP4).

3. You will be presented the option to enter your email address. Do so and then select the option for Manual Setup.

enteremail.png

4. The next page will ask you to choose the type of account you would like to add. We recommend selecting Personal (IMAP).

typeofaccount.png

5. The next page will prompt for the password to this account. Enter that then select Next.

password.png

6. The next page is going to ask for the Incoming Server Settings. Please use the following details:

  • Username: The full email address of the account you are adding
  • Password: Will be auto-filled from the previous screen
  • Server: mail.hover.com

incoming.png

7. The next page will ask you for the Outgoing Server Settings. Please fill out these details as follows:

  • Require sign-in: Turn ON
  • Username: Your full email address
  • Password: Your password for this email address
  • Sever: mail.hover.com

outgoing.png

8. After selecting Next you will be presented with the Account options page. Here you can set your sync frequency (how often Gmail will check for new emails), whether it should notify you when emails arrive, whether to keep emails synced at all, and whether or not to automatically download attachments for emails when connected to WiFi. All of these settings are your preference.

accountoptions.png

9. Finally you will be able to enter the name displayed to recipients when sending emails from this account.

accountsetupcomplete.png

10. Select Next and you're all done! The Gmail app will begin to download any existing emails immediately.

 

Android 5.0 Lollipop Instructions

Screenshots were taken on an LG G4 running Android 5.0 Lollipop.

 

1. Select Gmail from your home screen.

2. Select Add an email address.

android5_01.png 
 

3. Select Personal (IMAP/POP), and then OK.

android5_02.png

 

4. Enter your email address, and then select the option for Manual Setup.

 android5_03.png

 

5. Select the Account type, we recommend using Personal (IMAP), especially if you connect to this account from multiple devices.

android5_04.png

6. The next page will ask you to sign in, enter your email password and then select next to continue.

android5_05.png

7. This is the account setup page for the incoming server settings. Please complete the details as follows:

  • Username: Your full email address
  • Authentication: Password, your email password
  • Server: mail.hover.com
  • Port: 993 (if you selected IMAP), 995 (if you selected POP)
  • Security Type: SSL/TLS (Accept all certificates)

android5_06.png

8. Select NEXT.

9. Now we'll need to fill out the details for the outgoing server settings:

  • SMTP Server: mail.hover.com
  • Port: 465
  • Security Type: SSL/TLS (Accept all certificates)
  • Require Signin: Turn ON
  • Username: Your full email address
  • Password: Your email password

android5_07.png

 

10. Select Next.

11. You will be presented with the Account options page. Here you can set your sync frequency (how often Gmail will check for new emails), whether it should notify you when emails arrive, whether to keep emails synced at all, and whether or not to automatically download attachments for emails when connected to WiFi. All of these settings are your preference.

android5_08.png

 
12. The final page of your account setup! Here you can setup an account name, this is specific to your device to differentiate it from other accounts you may already have setup on this device. You can also provide your name as you would prefer it to be displayed on outgoing messages.

android5_09.png

13. Click NEXT. The account is setup and will start to download your messages.

 

 

Android 4.4.2 Kit Kat Instructions

These screenshots were taken on a Samsung Galaxy S5 smartphone, running Android 4.4.2 Kitkat.  If you are using a different model of phone powered by the Android OS, there may be slight differences in what you see on your phone.



1. Select Email from your home screen.



2. Enter your full Email Address and Email Password.

Tap Next.



3. Select IMAP account.



4. Enter the following Incoming Server settings

  • Email address:  your full Email Address
  • Username:  your full Email Address
  • Password:  your Email Password
  • IMAP server:  mail.hover.com
  • Security type:  SSL (accept all certificates)
  • Port: 993

Tap Next.



5. Enter the following Outgoing Server Settings:

  • SMTP server:  mail.hover.com
  • Security type:  SSL (Accept all certificates)
  • Port:  465
  • Check the box:  Require sign-in
  • Username:  your full Email Address
  • Password:  your Email Password

Tap Next.



6. By default, your phone will check for new email every 15 minutes.  You can tap the mailbox options below for account specific settings.

Tap Next.



7. Type a name for your email account and your name as you want it to appear on outgoing messages.

Tap Done.



Your device will load your messages.  You can now send and receive your Hover email on your phone!

Have more questions? Submit a request

63 Comments

  • 0
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    Richard Neary

    Hi, I have a Samsung Galaxy tab that has Android 4.2. I have looked and tried everything to set it up for e-mail, unless I messed it here, can you help me out??

    Thanks Richard Neary

  • 0
    Avatar
    Michael Fich

    Hi Anthony,

    I'm sending you an email within the next few moments to try to help troubleshoot this issue with you.

    Please keep an eye out for it and send me a response when you get a chance!

  • 0
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    Henry Abey

    Hi Stacy, a Windows phone will have a similar setup. We'll send you an e-mail with our settings right away so you can get everything configured.

  • 0
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    Linda Swoyer

    I am on a Samsung Galaxy Tab 4 and I am getting the same error message as Foeke Tulner. I have tried many times. Please help.

  • 0
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    Joel Pais

    Hey Richard, I see that Mark was able to help you out with your request. Feel free to respond to that request if you need additional help.

  • 0
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    Michael Fich

    Hi Linda,

    I've just sent email from help@hover.com to you with some follow-up questions.  Please keep an eye out for it and send me a response when it is convenient to do so and hopefully we can get this issue resolved quickly for you!

  • 0
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    James Self

    when i setup as IMAP, it doesn't give me the option of when to leave on server.

    when i setup as POP3 I can leave on server, but I can't push.

     

    IS that correct, or did I do something wrong?

     

    Thanks!

     

  • 0
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    Tim Whitehead

    I'm getting an error sending from my Note 2 on AT&T (incoming email is fine).  "Failed to send email" + "Error occurred on email server".  I get the same error if I'm going thru AT&T data connection or thru my home router.  I've tried changing the port to 587, but no luck there.  Various other IMAP & Exchange accounts setup on phone work fine.

  • 0
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    Tim Lammon

    my phone only gives me every 15 min as a sync frequency.  is this the min that i can have the phone sync?

  • 0
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    Shanna Millman

    Hi James, IMAP leaves the mail on the servers so all your devices connect to the server to access your mail.  POP actually removes it from the servers and stores it locally unless you select the option to keep it on the server in your clients.  So you are not doing anything wrong.

  • 0
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    Michael Fich

    Hi Tim,

    I'm sending you an email, coming from help@hover.com, to contact you about this issue.  It should be arriving shortly.

  • 0
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    Blair Mueller

    You're welcome!  Glad this has been helpful.

  • 0
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    Blair Mueller

    All updated :)

  • 0
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    gudmar Eikenes

    I try to set up a Samsung A3 2016 but i onli get can not conect to email-server.







     

    Edited by gudmar Eikenes
  • 0
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    James Kyger

    Hello.  I initially got email set up on my Galaxy 5 (verizon), but the inbox would not show (the sent box did however).  I deleted it all and tried starting over and now I run into errors.  Any help is much appreciated.  Thanks for your time and efforts.

  • 0
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    Andrew Costen

    That is very possible. Thanks Susan.

  • 0
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    Blair Mueller

    Hi Roger - You are right, this does need updating!  We're working on it as we speak.  It should be updated in the next couple of days.

  • 0
    Avatar
    Michael Fich

    Hi James,

    I'm going to send you an email so that we can work together to try to get the issue sorted out on your phone.  Please watch for my email, which should be arriving shortly.

  • 0
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    Emilio Pastrana

    Very helpful!! Thanks!!

  • 0
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    Roger Gann

    This is badly in need of an update - some of us have Android 4.2!

  • 0
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    Clair Hunt

    Trying to set up email on my Galaxy S5 and it tells me authentication failed. Other times it has said website not responding.  EE tells me it is a question for Hover.  Could you please let me know what I have done wrong?  Thanks.

  • 0
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    Andrew Costen

    Chuck, have you tried just rebooting? If so, feel free to give us a call and we'd be happy to check the setting for you, although deleting and recreating the account works too, presuming you're using IMAP. If you're using POP3, there's a chance you could lose mail depending on which mail program you're using, in which case you should definitely contact us first.

  • 0
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    khalil ahmed

    i m trying to setup my email but every time i m getting msg authentication failed. can any one help me why my note 3 is sending this msg again n again ...my wifi mobile data browsing and email password all is ok but still i m getting authentication failed msg. can anyone help me regarding this issue 

  • 0
    Avatar
    Michael Fich

    Hi Clair,

    If you're getting an "authentication failed" error message, this means the username or password which you are entering likely has a typing error in it.  Typically this is if the username is left as the default value, as most devices will automatically populate the username field with the first part of your email address.

    For example, if your email address is name@domain.com, the device will automatically put "name" in as your username.  However, you need to edit that section to specify your entire email address as the username.

    I see you had sent us an email to help@hover.com about this issue, which I had just sent a response to moments ago.  Please send me a reply if you need any further assistance.

  • 0
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    Roger Dunton

    Thanks, Andrew.  I'll give it a go and let you know.

  • 0
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    John Lee Bingham

    I have a Samsung Galaxy 3, and like the Note 3 message above, I have tried and tried and all I get is an "Authentication Failed" message...  :(

  • 0
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    Brigitte Fernandez

    I am trying to set up my email, however, it reads "username or password incorrect"  but its the correct info.

  • 0
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    Roger Dunton

    Great tutorial!  My only problem is that while I can send/receive emails via my home router I get a "Unable to connect to server" message when I try to make use of public wifi hotspots.  Is this a problem I should address to my ISP, or can you suggest a solution? 

  • 0
    Avatar
    Joel Pais

    Hi John,

    Sorry to hear that you're having troubles with the setup. Keep a lookout for an email from us. We'll get this sorted for you. :)

     

  • 0
    Avatar
    Chuck Lantz

    Back again!  My email worked fine for a few months, and now I can receive email, but when I try to send I get a "connection problem" message.  I tried going through the config again, but without deleting the account first.  When I get to the end, it says "duplicate account" (no surprise), so I guess I need to delete my account and start from scratch?

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