How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

  • 1
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    Andrew Costen

    (a) Yes, it is: address1.domain.com,address2.domain.com (no spaces)

    (b) As long as you do it through the webmail account itself rather than the Hover control panel, you can select whether you want local delivery as well or not.

    I've also just been informed that it's actually a max of 256 characters rather than 20 addresses in the Forward To field.

  • 0
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    Joel Pais

    Hey Ryan,

    Under your Hover mailbox (through your control panel), check the address you're forwarding to. I believe there may be a spelling error with the address you added.

  • 0
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    Thomas Hanley

    Thank you Henry Abey.  The problem was the DNS nameservers.  The values carried over from my prior registrar (GoDaddy) and had not been adjusted.  As such, my domain and mail were attempting to redirect to GoDaddy.  It is kind of weird that I could have domain forwarding setup on Hover (which seems to be a default) but that my nameserver entries could be pointing elsewhere essentially nullifying the forwarding.

    Thank you for your help.  I seem to be out of the woods now.

  • 0
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    Edward Witt

    I have four different forwarding addresses and none of them seem to actually forward to my gmail like I like. It appears as if they send without a problem but then the email never arrives in my inbox. Tried sending from another email address and got a "mail delivery failure message from google. What am I doing wrong? I set it up just as it says on this tutorial.

  • 0
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    Danielle Gonzalez

    I am also having a problem getting email forwarded to gmail. Every test email I send out isn't getting bounced back, so I assume they are getting through somewhere, but they're not being forwarded. Help?

  • 0
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    B Al

    What special characters can I use in my forwarding address? I want an address like a+b@example.com, with the '+' sign. Is that possible? It's well within the RFC 822's specifications (where it isn't even treated as a "special" character) and addresses like that weren't entirely uncommon when people used qmail.

     

    I tried but it said "There was a problem creating your mailbox. Please contact support for more information."

     

    When I create a forward, is it fixed or can I change it later? (both the receiving address as the forward-to address?)

  • 0
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    Aaron Fields

    I just setup forwarding to a Gmail account. I haven't touched any DNS, MX, or any other type records at all as at this point all I need is the one email to forward. Unfortunately, no emails are arriving at my gmail destination.

    TIA

  • 0
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    Patrick Lesage

    Hi, I just recently got a domain for the first time and I set up forwarding to my gmail. Sent test email from gmail with no result. Nothing in Spam. Can you help me please?

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    Rebecca Woodhead

    Just set this up, forwarding to a gmail address. Emails are not arriving. 

  • 0
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    Jayvee Fernandez

    Salutations.

     

    Just to clarify, is the $5 forwarding service a one time fee or a yearly fee?

  • 0
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    Jodi Horner

    I have spent a lot of time doing the steps exactly as listed above and it still forwards to the email that I had it first forwarded to--a yahoo account. I want to have it forward to a different yahoo account and it appears on Hover that it will  (that's what it's saved to) but time and again it's forwarding only to the first account I'd used. Help!

  • 0
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    Austin Eichelberger

    There is a lot of gmail issues… which I am having as well.  Can you help me?

  • 0
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    Blair M

    Hi Edward, 

    In your case, your domains are using Hostgator name servers, and they do not have the Hover MX (mail exchange) record set up on them.  When you point your domain to a third party's name servers, you are changing where the DNS is manged for your domain.  You can still use Hover email, you just need to have our MX record set up in your DNS zone file, on the Hostgator name servers.

    Our MX record is as follows: 

    Priority: 10

    Hostname:  mx.hover.com.cust.hostedemail.com

    You will need to add or replace the MX record in the DNS editor at Hostgator.  Once you do this, your email will being to flow as it should, probably within an hour.  It depends on how quickly Hostgator's DNS propagates.

  • 0
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    Joel Pais

    Hi Dan,

    Your settings look fine. You shouldn't be having any issues with your email forwarding. Keep a lookout for an email form me. I'd love to get this sorted for you.

  • 0
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    Stephen Thomas

    Hi.  I just purchased a domain with email forwarding.  Is it possible to use a wildcard in the forwarding email address so that any email directed to my domain is forwarded, or does the forwarding only work with one specific username at the domain?

  • 0
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    Henry Abey

    Hi Jaime, if you have the e-mail address added as a safe sender through Gmail's filter settings, all your forwarded e-mail will come through.

  • 0
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    Nolan MacDonald

    Hello! 

    Seems I'm having that common problem of having just set up a forwarding email, but none of my test emails are being received. I've checked the destination email's spam folder, and the emails are also not bouncing back to the accounts I sent them from. I would appreciate any help on this. Thanks!

  • 0
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    Boyan Yordanov

    Hello, 

    how long does it take for the forwarding to be activated ? 

    I purchased a domain name with a forwarded email earlier today, but nothing seems to come trough when I tried to send some test emails.

     

    Thanks!

  • 0
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    Henry Abey

    Hi Patrick, good to hear that everything's working for you! If you have any other questions or concerns, you can always e-mail our help desk too at help@hover.com .

  • 0
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    Edward Witt

    I was able to do this for one of my domains and it worked. However, it isn't working for the other three. All four domains are hosted on the same account at hostgator. Is that the issue?

  • 0
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    Koi Kwok Yau

    I am trying to renew my domain and remove the classic mail but seems like I cannot do it. Can you help?

  • 0
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    Joel Pais

    Stephen, that's what we call a catch-all mailbox. Hover does not support this feature. You would need to create one user per forward-only mailbox.

  • 0
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    Henry Abey

    Hi Gavin, I've sent you an e-mail so we can work on getting mail forwarding working for you a.s.a.p!

  • 0
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    Nolan MacDonald

    Hi Blair,

    I sent two test emails, one from the same account and one from a different account. Neither seemed to go through, but I just sent two more test emails from two separate accounts, and both went through! So it looks like everything is in working order now! Thanks for your assistance.

  • 0
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    Antony Collins

    Hi, Do you support .name email forwarding? and inbound .name transfers

  • 0
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    Henry Abey

    Hi Chris, I see you've sent us an e-mail about this as well. Please keep an eye on your inbox for a reply shortly! 

  • 0
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    David Bressler

    Looks like these instructions need to be updated. My UI looks different than as described.

  • 0
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    Brian Cabral

    Hi Koi Kwok, I've sent a reply to your email to assist you with removing the classic mailbox associated with your domain. Feel free to reply to my email if there's anything else I can help you with.

  • 0
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    Kevin Mak

    I just set up a forward to a gmail address. Emails are not arriving. I got a few different accounts to test from (work etc).

    Still nothing. Please help. Expecting an important email.

  • 0
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    Tyson Acker

    Hi Adam,

    The root problem is that your domain name's MX record is not pointed at Hover.  You can fix this by changing your domain's name servers to ns1.hover.com and ns2.hover.com.  I double checked that you have our default DNS settings on your domain with Hover email forwards.  Click here for a tutorial on how to change name servers.

    If your current name servers are needed for website hosting services, then another solution would be to edit your DNS records in your web host'sDNS manager instead.  This is the MX record that needs to be entered to receive/forward Hover email:  mx.hover.com.cust.hostedemail.com (set priority to 0)

    Hope this helps!

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