How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

  • 0
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    Terri-Leigh H.

    Thanks Michael

    Great help! It's true - if you are testing your forwarding email from your Gmail account (where you have set the forwarding to) you need to test from outside of Gmail. The loop is detected by Gmail and doesn't give you the information you're looking for. If anyone is stuck and can't test their forwarding email, feel free to give us a shout!

     

  • 0
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    Natalie Gomersall

    I have followed all the instructions but still can't make the forwarding work. I have checked my spam in gmail, and nothing there.

  • 0
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    Natalie Gomersall

    oops! Just read the comment above mine! It worked from hotmail (I am forwarding to gmail).

     

  • 0
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    Terri-Leigh H.

    Hi Natalie

    Glad you got the email forwarding worked out from Hotmail instead of the Gmail account.

    Cheers!

  • 0
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    James McCollum

    Is it possible to use an Email Forward while maintaining my existing MX record? My primary hosting is done in Outlook.com, and my MX record reflects that. I want to be able to create a forward pointing to an account hosted on outlook.com, but if I reset my MX to the hover default, I don't think I'll be able to receive mail there anymore.

  • 0
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    B Al

    What special characters can I use in my forwarding address? I want an address like a+b@example.com, with the '+' sign. Is that possible? It's well within the RFC 822's specifications (where it isn't even treated as a "special" character) and addresses like that weren't entirely uncommon when people used qmail.

     

    I tried but it said "There was a problem creating your mailbox. Please contact support for more information."

     

    When I create a forward, is it fixed or can I change it later? (both the receiving address as the forward-to address?)

  • 0
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    Nathan Arthur

    Before following these instructions I had an A record for the @ host pointing at 64.98.145.30. I added the MX record as described. Do I need to delete or otherwise modify the A record? And how long will it take for this to all work? Do I need to wait before testing?

  • 0
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    Nathan Arthur

    Never mind. Just tested and it's working! I think it might help some people in testing, though, to know that changes take effect immediately, no need to wait.

  • 0
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    Fazila Rasool

    Hello,

    Am I not doing this right? I have followed steps. I tried to add a "safe" sender from gmail but I wish there was directions for the other side too. I am also getting mail is getting rejected/delayed^

  • 0
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    Trine Larsen Elwine

    Hi,

    i am trying to set up my hover mail on my iPhone. And it keeps on saying I have the wrong user name or password.

    i have logged on to hover mail, so I know I use the right password!

    fustrated, please help!

     

  • 0
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    Charlotte Simonsen

    Hi,

    I just setup email forwarding. I tried sending a test email to the new one and it sent over fine but nothing came through at the other end. Everything I've looked at so far looks correct, the email is simply not coming through. Any idea of what this could be ? 

  • 0
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    Danielle Gonzalez

    I am also having a problem getting email forwarded to gmail. Every test email I send out isn't getting bounced back, so I assume they are getting through somewhere, but they're not being forwarded. Help?

  • 0
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    Timothy King

    Is it possible to use a mail forward to go to multiple addresses? I'd like to set up an email for my condo board of 3 members.

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