How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

  • 0
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    Michael Fich

    Hi Harley,

    Your email forwarding does appear to be set up correctly based on all of your settings in your Hover account.

    One thing to be cautious of is trying to send from the same address that you are automatically forwarding back to.  Many large email providers, such as Gmail, will filter these messages out when they get automatically forwarded back using a third-party address (such as the one you have with Hover).  You may want try sending a test from an address other than your Gmail account to see if the forwarding is successful.

  • 0
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    John Ku

    My forward setup to gmail looks to be correct on hover, but I am not getting any emails, spam, bounce back at all. I tried adding the email to gmail contact but I still don't see emails.

  • 0
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    Michael Fich

    Hi John,

    When sending a test message to your Hover email address (which forwards to your Gmail account) are you sending from the same Gmail account that the message is to be forwarded back to?  If so, our email server will still forward your message but Gmail will filter it on return and not display it.

    It's best to test email forwarding from an independent email account, such as having a friend send you an email.

  • 0
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    Kevin Frayne

    Same issue many on here are noting..... set up my "forward" to my gmail account.   Sent test messages from non-gmail accounts.  Nothing is coming through (checking all folders, spam, etc).

     

  • 0
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    Michael Fich

    Hi Kevin,

    I see you had sent in a help request to the Hover Help Center, which I will send a response to momentarily so that we can help get your email forwarding working.  I just wanted to take the opportunity to also post a link to another support page that we have here as well, in case anyone else runs into a similar issue.

    Sometimes the problem with email forwarding is that email is not getting to the Hover email servers.  If it can't get to us, then our email server cannot have it forwarded to another address.  The article written below shows some steps you can take to troubleshoot issues to ensure email is able to get to your Hover email accounts first.

    Hover | Unable to receive email:

    https://help.hover.com/entries/49611060-I-can-send-email-but-I-can-t-receive

  • 0
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    Timothy Laushman

    Hello- I am not receivng my email forwards and need help to get this resolved.

  • 0
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    Michael Fich

    Hi Timothy,

    I see you had posted on two of our forums posts about this issue.  I'll copy my initial reply and place it here as a reference in case you may have missed my reply to the earlier post, or in the event that anyone else may be experiencing the same issue.

    Are you trying to send test emails to your new Hover email address from the same Gmail account which you are forwarding to?  If so, this can explain the issue.

    Gmail filters out messages which get automatically forwarded back to the same account that they had been sent from if it is automatically forwarded back from another email account.

  • 0
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    Ryan Bott

    I am also having trouble have my Hover forwarded email work. Everything looks right on the Hover side with my Gmail. I use HostGator for hosting, so the nameservers are different. I went into my cPanel and added mx.hover.com.cust.hostedemail.com (Priority 0) to my MX record. Test emails look as if they send out fine, but none of those ever come into Gmail for me. Anything I might be missing?

  • 0
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    Michael Fich

    Hi Ryan,

    I'm sending you an email from help@hover.com momentarily to discuss the problem you're experiencing.  Keep an eye out for my message, and send me a response whenever it is convenient to do so.

  • 0
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    Corey Doucette

    Hi,

    I've purchased a total of 5 email forwards and have been able to forward 1 of the 5 (my own) to my existing email using the new domain.

    The other 4 will not forward to the existing email addresses and I can't seem to figure out why.

  • 0
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    Michael Fich

    Hi Corey,

    I see that you've sent an email in to help@hover.com regarding this issue.  I've just written up a response and sent it out to you.  Please keep an eye on your inbox for my message, and if possible send me a reply when you get a moment.

    Thanks!

  • 0
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    Mellissa MacMillan

    My domain is coming up renewal. Along with it, is an email account. I already pay for an email account with my internet service provider. Can I avoid having to pay $20 for my hover email account by just having your $5 'forward' service?

  • 0
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    Michael Fich

    Hi Mellissa,

    I've just sent you an email from help@hover.com to help you with this.  That email should be arriving shortly, if it has not yet already been received.  Please keep an eye out for that message and send me a reply when you get a chance.

  • 0
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    Tom Morrissey

    I would love to use the email service from Hover, but in reading this thread, I see two issues:

    (1) no catch-all feature.  I would happily pay more to have this feature, rather than have to setup a separate email forward for each.

    (2) spam/virus filtering with the email forwards.  If I don't get an actual email mailbox, your email forward service seems to filter out spam & virus emails, but there is no way for me to see what was filtered.  I actually wouldn't mind purchasing some email mailboxes (which should fix this issue?), except for problem #1.

     

    Would LOVE to use Hover instead of my current email service provider!

  • 0
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    Blair M

    Hi Tom,  thanks for the message and feedback.

    We actually phased out catchall email about five or six years ago. The cost of providing it, and the abuse penalty that we take from other systems meant that it no longer made sense for us to offer it. Basically, Catchall + forwarding looks like a big spam cannon to other mail providers and they were blacklisting our systems all the time and catchall by itself increases our costs for processing spam, causes delays in mail delivery and all sorts of all negative impacts. We looked at all the pro's and cons and decided that we wanted to focus on providing great core mail features and stopped offering this additional functionality. I'm sorry that we can't help you with this and I wanted to let you know that we have no intentions of implementing this feature again.

  • 0
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    Tom Morrissey

    Thanks Blair, I appreciate the update.  I did switch to a new email provider, but sticking with Hover for my domain.  Mostly I'm lazy and don't want to create a new email account for the different email addresses I give out ;)

  • 0
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    Rachel Feddersen

    Hi, Hover team:

    I just set up a "forward-only" email address but test emails are neither bouncing back, nor forwarding to me. Not sure what to do next. Any suggestions? Thanks!

  • 0
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    Blair M

    Hi Rachel, 

    I'm going to take a guess here as we do see this pretty often and it's generally the same cause of the issue.  If you are forwarding to a Gmail address, and sending the test email from the same Gmail address you are forwarding your Hover email address to, you will not receive the email.  Gmail sees this as an email loop and will not deliver it.  If this is the case for you, try sending a test email from another email address, not your Gmail address. 

    If this not the case, let me know and we can locate and verify your account (outside of the forums) and look into it further. 

  • 0
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    Edward Witt

    I have four different forwarding addresses and none of them seem to actually forward to my gmail like I like. It appears as if they send without a problem but then the email never arrives in my inbox. Tried sending from another email address and got a "mail delivery failure message from google. What am I doing wrong? I set it up just as it says on this tutorial.

  • 0
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    Blair M

    Hi Edward, 

    In your case, your domains are using Hostgator name servers, and they do not have the Hover MX (mail exchange) record set up on them.  When you point your domain to a third party's name servers, you are changing where the DNS is manged for your domain.  You can still use Hover email, you just need to have our MX record set up in your DNS zone file, on the Hostgator name servers.

    Our MX record is as follows: 

    Priority: 10

    Hostname:  mx.hover.com.cust.hostedemail.com

    You will need to add or replace the MX record in the DNS editor at Hostgator.  Once you do this, your email will being to flow as it should, probably within an hour.  It depends on how quickly Hostgator's DNS propagates.

  • 0
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    Edward Witt

    I was able to do this for one of my domains and it worked. However, it isn't working for the other three. All four domains are hosted on the same account at hostgator. Is that the issue?

  • 0
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    David Bressler

    Looks like these instructions need to be updated. My UI looks different than as described.

  • 0
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    Blair M

    Edward, 

    Yes, if all your domains are pointing to Hostgator name servers, and they are all using Hover email, then you will have to add the Hover MX record to the DNS zone file at Hostgator for each domain.  I see your reply also came in as a help request, so I will reply to that as well so we can close that off too. 

    Let me know if you have any other trouble. 

  • 0
    Avatar
    Blair M

    David,

    Thanks!  We are working on updating all our outdated articles.  The steps are the same, the look of the UI is slightly different, so the article does still provide the correct instructions.  We are making some changes again soon to so we'll likely wait until those are rolled out before spending time updating screen shots right now. 

  • 0
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    David Bressler

    Blair,

    They're not too far off, and I'm sorry I wasn't more complete in my response. It was easy enough to figure out, at least for me.

    David

  • 0
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    Jeff Youngstrom

    I'm considering using Hover forwarding for my domain's email addresses, but I'm concerned about false positives in Hover's spam filter.

    Is spam-blocked email for forwards just gone or is there a way for me to review the filtered email for false positives and add whitelist entries as needed?

  • 0
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    Jimmy O'Donoghue

    Dear Jeff,

    Thank you for contacting us here at Hover and we are sorry for the delay in getting back to you. In relation to your query a white list feature would not be available with a forward only mailbox as the concept of the forward only is to forward all emails issued to the address to re-direct to another email account which you specify. In terms of spam filtering and white listing this would need to be completed at your email provider of the address you are forwarding to. If you have any questions or concerns please just let us know here at Hover and we would be happy to help you. 

  • 0
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    Marcus Kurz

    Hey guys,

    i wonder if i can forward to more than one e-mail address. I got one forward to a slack channel and need to have them also in a mailbox for a possible reply. Can i just use a , or ; to separate two addresses?

     

    cheers

     

    Marcus

  • 0
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    Terri-Leigh H.

    Hi Marcus

    Sorry for the delay.

    You can totally setup more than one receiving address for your email forwarding. You'll want to add the addresses like this:

     address1@domain.com,address2@domain.com

    Make sure you add the comma between and no spaces.

    Let me know if you get stuck getting that setup.

    Thanks!

  • 0
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    Michael Paul

    For anyone having problems sending test messages from Gmail to see it forwarding works: you really do have to use another email service to send the test message.

    I have Gmail set up so I can both send and receive from my Yahoo account (among others) and it is not good enough to just change the "From" field when composing a test message. So even though it appears the message is coming from someone@yahoo.com to you@yourhoverdomain.com, the message still originated from Gmail believe it or not. If you read the email headers, you can see this and some email programs, like Outlook, will say that it's from "Joe Schmoe joe@schmoe.com on behalf of gmail.com"

    You *must* log into Yahoo or another email provider *other than Gmail* for the test to go through. Gmail really does see it as some kind of weird email loop that it doesn't like, and thus the message will never be delivered.

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