How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

  • 0
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    Ben Kucsan

    Hey Hover,

    I'm also having issues. I'm hosting my site on Amazon S3, configured MX records in Route 53 management tool, should work just fine, priorities, everything, but still not getting my forward test emails. Could you help?

     

    Thanks, Ben

  • 0
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    Joel Pais

    Hey Ben,

    I just did a dig of your domain's DNS records and it isn't pulling up any MX records. Please check that the MX record matches what I have below.

    Type: MX

    Priority: 10

    Hostname: mx.hover.com.cust.hostedemail.com

     Feel free to shoot us an email at help@hover.com if you're still having issues.

     

  • 0
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    Ben Kucsan

    Hey Joel,

    Thanks for the reply. This seems weird, as this is what I have in the Amazon Route 53 console. The MX record is there. Any ideas?

    Thanks, Ben

  • 0
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    Joel Pais

    Thanks for the screenshot, Ben. Based off of that screenshot, the issue may be with the '@' character that was entered for the MX record. I have sent you an email so we can discuss this further. 

  • 0
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    Marisa Perez

    Hi,

    My forwarded email is not working, it used to work now it doesn't.

    My host is Hostgator.

    What can I do?

    Thanks, Marisa

  • 0
    Avatar
    Joel Pais

    Hey Marisa,

    It looks like you have two sets of nameservers attached to your domain. What you'll need to do is delete the Hover nameservers (since you're hosting through Hostgator), and copy the following MX (mail exchange) record over on Hostgator's side. Please be sure to delete any existing MX records on their end.

     

    Type: MX

    Priority: 10

    Hostname: mx.hover.com.cust.hostedemail.com

     

    Hope this helps!

  • 0
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    Mikael Raheem

    Is there any way to upgrade a forwarding only email to a full (Classic, etc) email? I can't seem to find the option on Hover.

    Barring that, is there any way to reply as my registered email using gmail? What i mean is, if I receive an email sent to my forward only email, can I choose to have that same email address in the "reply as" field? I realize that's not in the spirit of "forward only" but I figured I'd ask. 

    Thanks,

    Mikael

  • 0
    Avatar
    Joel Pais

    Hey Mikael,

    Upgrading from forward to classic/mail plus needs to be done on our end, for now.

    You CAN send as the forward-only mailbox, but you would need to send the emails through Gmail's servers rather than ours.

    I've sent you an email to discuss your options further. :]

  • 0
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    Joseph Brancoccio

    Hello. Same problem as most others on this page. I've only bought Forward Only emails, and some of my test emails do not arrive. Some do, others don't. I'm also trying to verify account information (Disqus, Apple iTunes), and those emails are not getting through.

  • 0
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    Blair M

    Hi Joseph, 

    Thanks for the message about this.  Without knowing any details about your account, it sounds like possibly these "verify account" emails are being filtered out as spam by our spam filters.  To avoid providing details through this forum, someone will reach out and send an email asking for your details so we can investigate this further for you. 

  • 0
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    Jodi Horner

    I have spent a lot of time doing the steps exactly as listed above and it still forwards to the email that I had it first forwarded to--a yahoo account. I want to have it forward to a different yahoo account and it appears on Hover that it will  (that's what it's saved to) but time and again it's forwarding only to the first account I'd used. Help!

  • 0
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    Joel Pais

    Hey Jodi,

    It looks like you have a third-party email service active with your domain. Michael will be shooting you a quick email explaining your current setup, and what you'll need to do to get everything in working order.

  • 0
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    Boyan Yordanov

    Hello, 

    how long does it take for the forwarding to be activated ? 

    I purchased a domain name with a forwarded email earlier today, but nothing seems to come trough when I tried to send some test emails.

     

    Thanks!

  • 0
    Avatar
    Brian Cabral

    Hi Boyan, the email forwarding is effective immediately as long as you have the correct MX record in your DNS, which you do. Have you tried adding the email address to the contact list of the email you are forwarding to? Feel free to shoot us an email at help@hover.com if you're still having trouble.

  • 0
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    Andrew Cotten

    My email forwarding does not seem to be happening. I have the MX Record setup as 10 mx.hover.com.cust.hostedemail.com but it doesn't seem to be working.

    Additionally, I am trying to forward my domain to my custom zenfolio.com photography deal, and the DNS changes I have made don't seem to be taking place. Where should I get help regarding that?

  • 0
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    Brian Cabral

    Hi Andrew, in order to use the DNS in your hover account you have to change the name servers to point to hover with ns1.hover.com and ns2.hover.com.

  • 0
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    Dan Ursin

    Hello,

    I was having the same issues as some others here and tried the following:

    1. Ensured that my nameservers were ns2.hover.com | ns1.hover.com.

    2. Ensured that I have a for @, MX, with details 10 mx.hover.com.cust.hostedemail.com

    I am using a CNAME since I am hosting the site elsewhere, so I removed the CNAME that was a default record.

    Is there a DNS setting I am missing? I tried to follow the instructions that had been given in previous posts. 

    Thanks!

  • 0
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    Joel Pais

    Hi Dan,

    Your settings look fine. You shouldn't be having any issues with your email forwarding. Keep a lookout for an email form me. I'd love to get this sorted for you.

  • 0
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    Jason Picard

    Hello.

    I'm considering purchasing a forward-only email address. I've been planning to have it forward to a gmail account. The one concern I have is with replying to messages I've received. Will I be able to make my messages appear as if they are arriving from the custom domain address without causing any spam or phishing/spoofing warnings? Can I use Hover's SMTP servers, or will I need to configure googles servers according to their help, here: https://support.google.com/mail/answer/22370?hl=en&ctx=mail ?

    Regards

    Jason

  • 0
    Avatar
    Joel Pais

    Hi Jason,

    You wouldn't have the option to send from our servers with a forward-only mailbox. This requires a password for the mailbox, which isn't available for that type. You can use Google's SMTP servers and the messages will go through with no issues. If you have any trouble with this please feel free to shoot us a message at help@hover.com

  • 0
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    Koi Kwok Yau

    I am trying to renew my domain and remove the classic mail but seems like I cannot do it. Can you help?

  • 0
    Avatar
    Koi Kwok Yau

    I am trying to renew my domain and remove the classic mail but seems like I cannot do it. Can you help?

  • 0
    Avatar
    Brian Cabral

    Hi Koi Kwok, I've sent a reply to your email to assist you with removing the classic mailbox associated with your domain. Feel free to reply to my email if there's anything else I can help you with.

  • 0
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    Stephen Pietrowicz

    Hi,

     

    I have an existing domain and website with e-mail.  I have Gmail configured to read e-mail from that hosting provider and bring it to Gmail.  Been using it for years, and it's worked fine.

     

     I'm switching to a new web host that does not have e-mail services.  I purchased email forwarding from Hover for a single address, and have that set to forward to gmail.com.

     

    I checked the MX record, and it has hover plastered on it, so I think that's OK.   However, when I send e-mail from a different account to the mail address specified on hover, it isn't forwarded.   The mail is still being deposited on the web host I'm trying to transition away from.    I can tell this because I still have POP set up to check their host, and when I ask Gmail to force a check, the e-mail arrives.  I took at the original source e-mail and it has additional header information from my current web host's spam filtering software, and the abbreviation of that company in it.

     

    Should the e-mail I'm sending from the other account just be automatically sent through hover and forwarded on to the Gmail account?   Is there something (besides deleting the old POP mailbox check) that I need to do on Gmail to fix this?

     

    Thanks in advance for any help you can provide!

  • 0
    Avatar
    Brian Cabral

    Hi Stephen, I just replied to your email and you were just missing one step.

  • 0
    Avatar
    Andrew Cotten

    Hello! I am having the same problem as Dan Ursin above. Here it is quoted - any ideas for a fix?

     

    "Hello,

    I was having the same issues as some others here and tried the following:

    1. Ensured that my nameservers were ns2.hover.com | ns1.hover.com.

    2. Ensured that I have a for @, MX, with details 10 mx.hover.com.cust.hostedemail.com

    I am using a CNAME since I am hosting the site elsewhere, so I removed the CNAME that was a default record.

    Is there a DNS setting I am missing? I tried to follow the instructions that had been given in previous posts. 

    Thanks!"

  • 0
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    Andrew Cotten

    I apologize - it seems I was incorrect. Email forwarding is now working fine!

  • 0
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    Florian Schrödl

    Hello,

    I just can't get the E-mail forwarding to work :(

    I've always set my MX records to 0 mx.hover.com.cust.hostedemail.com

    and my name servers are the default hover ones.

    Please help!

     

  • 0
    Avatar
    Joel Pais

    Hi Florian,

    Everything is set correctly on our end. I've sent you an email from one of our test accounts. If you've received this, your forwarding is functioning as it should. Please keep in mind that if you're testing from the address that you're forwarding to, this will not work. This is to prevent a potential loop which would result in your Hover address being blocked, as well as our email service, with that provider.

    If you did not receive the test, please feel free to give us a shout (1-866-731-6556) or shoot us an email (help@hover.com). We'll be happy to look into this further.

  • 0
    Avatar
    Florian Schrödl

    Thanks, I received the test mail!

    The problem probably was something with my gmail forwarding. So nothing on your side.

    Thank you very much!

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