How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

  • 0
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    Robert Stephen

    Hello,

    mail@bobstephen.com not forwarding to bob.stephen@gmail.com.  I purchased a simple forward but it does not seem to be reaching my inbox when i send mail from another emai account.  Please help.

  • 0
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    Henry Abey

    Hi Bob, thanks for letting us know! We'll be sending you a reply to your help request right away. 

  • 0
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    Bull Wood

    I just purchacsd a domain with 1 email forward only (sc-emp.com) but when I try to set up the forward, it lists as canceled on the email admin screen and any emails sent are being bounced .

     

     

    Thanks,

    Bull   :)

  • 0
    Avatar
    Brian Cabral

    Hi Bull, Thanks for getting in touch with us. If your email status is cancelled this just means that the billing status is cancelled because you have auto renew disabled. However, the email service is not effected. I have sent you an email to help troubleshoot the issue with bounced messages. 

  • 0
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    Daria Wall

    Hello Henry and all, I have got similar problems with my email. I forwarded it to my gmail account and sent 4 test emails from various accounts. It seems that emails send from my work email account are being forwarded just fine however hover is stopping all emails from gmail, yahoo and even iCloud. Could you help? Thank you!

  • 0
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    Shanna Millman

    Hello Daria,

    You will be receiving an email from us there shortly to see what we can do.

  • 0
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    Michael Morrell

    I've set it up to forward to my gmail - but under status on hover is says "cancelled".  Any ideas?  Emails sent to my domain address seem to just go off into the abyss, not to a spam folder or anywhere that I can find.  Thanks!

  • 0
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    Joel Pais

    Hey Michael.

     The cancelled status is pulled from the auto-renew option. If it's off, your email service will show up as "cancelled" but will continue to function properly.

     You'll be receiving an email from me within the next coupe of minutes, regarding the problems you're having with your email forward.

  • 0
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    Mark Ullmann

    Hello Hoverers,

    I'm thinking about adding email forwarding to my domain.  My intent with this is to have an email address to give to sites and other recipients to whom I don't want to give my main address.  As such, this new address may attract messages I don't want over time.  So I'd like to be able to drop it and set up a new address on my domain from time to time.  Can I do that as part of the $5/yr. forwarding plan, or is that limited to whatever address you set up on your domain when you first add the service?

    Thank you,

    Mark

  • 0
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    Blair M

    Hi Mark,

    You can change the forward only address any time you want.  You would just need to edit the address in your Hover account.  Simple.

    Hope this helps.

  • 0
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    Laura Figoski

    Just set this up.  I think I did it right. Forwarding to a gmail address, but I keep getting bounce backs. 

     

  • 0
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    Brian Cabral

    Hi Laura, I've sent you an email so we can get your forward-only address setup and forwarding properly.

  • 0
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    Stephen Thomas

    Hi.  I just purchased a domain with email forwarding.  Is it possible to use a wildcard in the forwarding email address so that any email directed to my domain is forwarded, or does the forwarding only work with one specific username at the domain?

  • 0
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    Joel Pais

    Stephen, that's what we call a catch-all mailbox. Hover does not support this feature. You would need to create one user per forward-only mailbox.

  • 0
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    Kevin Mak

    I just set up a forward to a gmail address. Emails are not arriving. I got a few different accounts to test from (work etc).

    Still nothing. Please help. Expecting an important email.

  • 0
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    Joel Pais

    Hey Kevin, you'll be seeing an email from me shortly.

  • 0
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    Andy Cohen

    I'm having an issue changing the address to which email gets forwarded. When I created the account I added forwarding addresses and they have been working fine. Now I want to change one of the but after changing the forward-to address mail is still being delivered to the old (original) address. Does it take some time for the system to update?

     

    Thanks,

    Andy

  • 0
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    Maggie Thompson

    I thought i set up my forwarding correctly - but I'm not receiving any emails to my gmail account (the address i wish to have all emails to the domain email address be sent.) can you help me troubleshoot?

  • 0
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    Dan Gasser

    Hi,

    I'm having a similar problem as others. I set up email forwarding but emails are not being received in my Gmail account, or any other account that they're supposed to be forwarded to. I am not receiving any bounce-backs.  Please let me know if I'm missing a step in setting this up.

     

  • 0
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    Brian Cabral

    Hi Dan, I had a look at the DNS for the domain and noticed it was missing an MX record to point to hover's mail server. Test it out now and see if it's working fine. Please feel free to send us a message at help@hover.com if you need further assistance. 

  • 0
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    Ryan Moccia

    Hi, 

    I seem to be  having the same issue as many others. I can't seem to get the forward to send my emails on to my gmail account, I'm not receiving any bounce backs either. 

  • 0
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    Joel Pais

    Hey Ryan,

    Under your Hover mailbox (through your control panel), check the address you're forwarding to. I believe there may be a spelling error with the address you added.

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    Antony Collins

    Hi, Do you support .name email forwarding? and inbound .name transfers

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    Blair M

    Hi Antony, 

    .NAME domains are not supported in Hover.  We don't have any current plans to add this domain to the service, but if we do, we'll be posting about it in our blog where we post all other TLDs that we are adding: http://www.hover.com/blog/

  • 0
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    Tony Mishler

    Forwarding is also not working for me on the address info@landscapeconceptskc.com to my gmail account.

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    Brian Cabral

    Hi Tony, I've sent you an email so we can work on figuring out why your messages are not forwarding to your gmail.

  • 0
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    Guy Bjerke

    I have added an email forwarding account to a domain with a website hosted by BlueHost, but I want the email forwarded to Gmail.  What name servers do I put in the MX record at BlueHost to make that possible?

  • 0
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    Blair M

    Hi Guy, 

    I had a look at your account and can see your domain is pointing to the Blue Host name servers.  That's great, that is where your website is hosted and also where your DNS is managed.  Since you have email set up over here with us, you just need to make sure that you have our MX record updated on your Blue Host name servers. 

    Here is our MX record:

    Type: MX

    Priority: 10

    Hostname: mx.hover.com.cust.hostedemail.com

    Once you've updated that, please allow an hour or so for the changes to take effect (depends on the TTL of the Blue Host name servers) and your email should begin to work.

  • 0
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    Bradford Larsen

    Dear Hover,

     

    I'm also having trouble getting email forwarding set up.  I'm have 1 forwarding email set up on my domain, forwarding to a gmail account.  I never receive my test messages, and they don't show up in my gmail spam.  I haven't changed my domain's MX records.

     

    Thanks in advance!

  • 0
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    Brian Cabral

    Hi Bradford, I just sent you a quick email so we can figure out what's going on and get the forwarding sorted out. I'll look out for your reply there :)

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