How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

    save image

  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

    save image

  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

    save image

  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

    save image

    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

    save image

    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

    save image

 

I just bought a Mail Forward

1. If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

save image

2. Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

save image

3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

save image

4. Select the DNS page.

You want to be sure our MX Record is there.
This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

save image


Your Mail Forward has been set up.

Have more questions? Submit a request

199 Comments

  • 0
    Avatar
    Michael Fich

    Hi Harley,

    Your email forwarding does appear to be set up correctly based on all of your settings in your Hover account.

    One thing to be cautious of is trying to send from the same address that you are automatically forwarding back to.  Many large email providers, such as Gmail, will filter these messages out when they get automatically forwarded back using a third-party address (such as the one you have with Hover).  You may want try sending a test from an address other than your Gmail account to see if the forwarding is successful.

  • 0
    Avatar
    Ben Kucsan

    Hey Hover,

    I'm also having issues. I'm hosting my site on Amazon S3, configured MX records in Route 53 management tool, should work just fine, priorities, everything, but still not getting my forward test emails. Could you help?

     

    Thanks, Ben

  • 0
    Avatar
    Charlotte Simonsen

    Hi,

    I just setup email forwarding. I tried sending a test email to the new one and it sent over fine but nothing came through at the other end. Everything I've looked at so far looks correct, the email is simply not coming through. Any idea of what this could be ? 

  • 0
    Avatar
    Siham Mohammed

    Hey Nick,

    Now that the name servers have been changed to point your domain to Dream Host, you will have to update the MX records on the DNS panel with Dream Host in order to have your Hover email service working once more. The MX record should be the same one you currently have in the DNS page for your domain with us.

    Let me know if you're still having trouble from there.

  • 0
    Avatar
    David Bressler

    Blair,

    They're not too far off, and I'm sorry I wasn't more complete in my response. It was easy enough to figure out, at least for me.

    David

  • 0
    Avatar
    Timothy King

    Is it possible to use a mail forward to go to multiple addresses? I'd like to set up an email for my condo board of 3 members.

  • 0
    Avatar
    Blair M

    Hi Aaron, 

    Thanks for the post and sorry for the delay replying to you here.  I had a look and can see the issue.  Your name servers are still pointing to your old host.  You can update those to ns1.hover.com and ns2.hover.com.  Keep an eye out for an email shortly with a bit more detail and instructions on how to do this. 

  • 0
    Avatar
    Brian Cabral

    Hi Dan, I had a look at the DNS for the domain and noticed it was missing an MX record to point to hover's mail server. Test it out now and see if it's working fine. Please feel free to send us a message at help@hover.com if you need further assistance. 

  • 0
    Avatar
    Henry Abey

    Hi Zannah,  I'll be sending you an e-mail and open a help request for you so we can work on this together. Please keep an eye on your inbox.

  • 0
    Avatar
    Blair M

    Hi Nolan, 

    I noticed you're forwarding to a Gmail address. Are you sending your test emails from the same Gmail account that your Hover email address is forwarding to?  If so, this is an issue with Gmail.  Not really an issue, actually, but they see this as an email loop, sending an email to an address that is set up to forward back to the same Gmail address.  Try a test from a different email address and see if it works.

    Let me know if there's any issues still.

  • 0
    Avatar
    Ben Kucsan

    Hey Joel,

    Thanks for the reply. This seems weird, as this is what I have in the Amazon Route 53 console. The MX record is there. Any ideas?

    Thanks, Ben

  • 0
    Avatar
    Henry Abey

    Hi Benjamin, this may be what's happening if your e-mail isn't getting forwarded to a Gmail address, yet  the e-mail can forward to a non Google address. You can have the e-mail address added as a safe sender through Gmail's filter settings, all your forwarded e-mail will come through.

  • 0
    Avatar
    Jeff Youngstrom

    I'm considering using Hover forwarding for my domain's email addresses, but I'm concerned about false positives in Hover's spam filter.

    Is spam-blocked email for forwards just gone or is there a way for me to review the filtered email for false positives and add whitelist entries as needed?

  • 0
    Avatar
    Brian Cabral

    Hi Spencer,

    I've just sent you an email to assist you with this. you can reply to my email if there's anything I can help you with.

  • 0
    Avatar
    Daria Wall

    Hello Henry and all, I have got similar problems with my email. I forwarded it to my gmail account and sent 4 test emails from various accounts. It seems that emails send from my work email account are being forwarded just fine however hover is stopping all emails from gmail, yahoo and even iCloud. Could you help? Thank you!

  • 0
    Avatar
    Henry Abey

    Hi Mike, if you're testing from your Gmail address to an e-mail that's forwarding to the same address, it might not go through since Google considers that a loop. If you try sending a test e-mail from a different address, it should work.

  • 0
    Avatar
    Michael Fich

    Hi Alec,

    Sending email from a Hover email account using another platform, such as Gmail, can only be done if you are using one of Hover's Small Mailboxes or Big Mailboxes, however not with the Forward Only email account that we offer.  Prices and features of these three types of email accounts can be seen at https://www.hover.com/email

    If using a Small or Big Mailbox, and still choosing to Forward email with one of those accounts, you can use the Hover SMTP server settings (listed below) to allow you to configure your forwarding email account to also send from your Hover account as well.

    • Email User Name:  Your full email address
    • Password:  your email password (as opposed to your management account password)
    • Outgoing Mail (SMTP):  mail.hover.com
    • SMTP: 465 (if SSL encryption is enabled); 587, 25 or 8025 (if SSL encryption is disabled)

    Gmail is the most popular type of email account to forward to, and we have an instruction guide written up on how to send from your Hover email account within Gmail.  However, just to reiterate, this can not be done with a Forward Only email account.

     

    Hover | How to use Hover mail from Gmail:

    https://help.hover.com/entries/21206408-How-to-Use-Hover-mail-from-Gmail

  • 0
    Avatar
    Joel Pais

    Thanks for the screenshot, Ben. Based off of that screenshot, the issue may be with the '@' character that was entered for the MX record. I have sent you an email so we can discuss this further. 

  • 0
    Avatar
    Jean-Philippe Sirois

    Hello, I am getting my incoming mail bouncing back. This is the mail system at host  ofarelay05.hostedemail.com.

     

                       The mail system

    <forwardedto [@videotron.com](mailto:habitationsmara@videotron.com)>: host  mx02.videotron.com[24.201.243.151] said:

        550 5.1.1 < forwardedto@videotron.com>: Recipient address rejected: User

        unknown (in reply to RCPT TO command)

    Final-Recipient: rfc822;  forwardedto@videotron.com

    Original-Recipient:  rfc822;forwardedto@videotron.com

    Action: failed

    Status: 5.1.1

    Remote-MTA: dns;  mx02.videotron.com

    Diagnostic-Code: smtp; 550 5.1.1 < forwardedto@videotron.com>: Recipient

        address rejected: User unknown

  • 0
    Avatar
    Jimmy O'Donoghue

    Dear Jeff,

    Thank you for contacting us here at Hover and we are sorry for the delay in getting back to you. In relation to your query a white list feature would not be available with a forward only mailbox as the concept of the forward only is to forward all emails issued to the address to re-direct to another email account which you specify. In terms of spam filtering and white listing this would need to be completed at your email provider of the address you are forwarding to. If you have any questions or concerns please just let us know here at Hover and we would be happy to help you. 

  • 0
    Avatar
    Mustapha Hamoui

    Hey guys.. Thanks for this great (and cheap) service..

    I had moved my Name server to a different service (digital ocean) but I pointed back the MX records here: mx.hover.com.cust.hostedemail.com 

    I waited a few days for the DNS to propagate (and a dig for lebaneseblogs.com does show your mx records) but for some reason mail is not coming through. I'm not getting returned mail errors and I'm not finding the emails in my spam folder.. How can I troubleshoot this?

  • 0
    Avatar
    Joel Pais

    Hey Michael.

     The cancelled status is pulled from the auto-renew option. If it's off, your email service will show up as "cancelled" but will continue to function properly.

     You'll be receiving an email from me within the next coupe of minutes, regarding the problems you're having with your email forward.

  • 0
    Avatar
    Thomas Hanley

    Hi Hover Help Center!  My name is Tom and I transferred to Hover yesterday.  My email forwarding is not working (for 2 forwards) to GMail.  I changed the forwarding to Yahoo mail but it still didn't work (so I changed it back).  I'm also finding that the domain forwarding does not appear to be working.

    So nothing seems to be working properly and I am afraid I am losing important emails.  All of this makes me sad :(.  Please help!  I'm hoping even though you don't have phone support on the weekends that you have email and blog support.

    I switched from GoDaddy if that makes any difference in the equation.  I wouldn't think it would, but I'm not ruling anything out.

    Thank you!

  • 0
    Avatar
    John Ku

    My forward setup to gmail looks to be correct on hover, but I am not getting any emails, spam, bounce back at all. I tried adding the email to gmail contact but I still don't see emails.

  • 0
    Avatar
    Dan Ursin

    Hello,

    I was having the same issues as some others here and tried the following:

    1. Ensured that my nameservers were ns2.hover.com | ns1.hover.com.

    2. Ensured that I have a for @, MX, with details 10 mx.hover.com.cust.hostedemail.com

    I am using a CNAME since I am hosting the site elsewhere, so I removed the CNAME that was a default record.

    Is there a DNS setting I am missing? I tried to follow the instructions that had been given in previous posts. 

    Thanks!

  • 0
    Avatar
    Henry Abey

    Hi Jean-Philippe, I'll be sending you an e-mail right away so we can troubleshoot this for you further. Please keep an eye on your inbox.

  • 0
    Avatar
    Marcus Kurz

    Hey guys,

    i wonder if i can forward to more than one e-mail address. I got one forward to a slack channel and need to have them also in a mailbox for a possible reply. Can i just use a , or ; to separate two addresses?

     

    cheers

     

    Marcus

  • 0
    Avatar
    Shanna Millman

    Hello Mustapha,

    I see you have been working with Brian to have this resolved.  If you need anything in the future, please let us know.

  • 0
    Avatar
    Tony Mishler

    Forwarding is also not working for me on the address info@landscapeconceptskc.com to my gmail account.

  • 0
    Avatar
    Thomas Hanley

    Just realized I put down DNS nameservers which is somewhat redundant... I suppose I should have put down domain nameservers.

Please sign in to leave a comment.
Powered by Zendesk