How to: Set up email forwarding

This article will show you how to set up Email Forwarding on a domain you have registered with Hover.

Please choose which scenario applies to you:

 

I already have, or just bought, a Small or Big Mailbox 

  1. Log into your Hover account https://hover.com/signin

  2. If you only have one domain, you will already be on Step 3.

    If you have more than one domain, click on the domain you have your email associated with.

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  3. On the Overview page, Make sure you are using the Hover nameservers:
    ns1.hover.com
    ns2.hover.com 

    If you need to edit these, use the Edit link in the corner. Edits to the DNS in your Hover account will not apply to your domain if you are not using our DNS nameservers.

    If you are using another company's nameservers, such as your website hosting provider, then you must go to the hosting provider to make sure the Hover MX Record is updated.

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  4. Select the DNS page.

    You want to be sure our MX Record is there.
    This is what it looks like: MX  @  10 mx.hover.com.cust.hostedemail.com

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  5. With our MX record in place, you can now click on Email.

    If you haven't set up the email address yet, click on the link showing how many mailboxes you have available to create.

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    OR

    If you already have your email address set up, but just need to add the email forwarding, click on the Edit link next to your mailbox.

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    To create the email address:
    - Select the Mailbox Type you have available to create.
    - Create a Mailbox Name, the part before the @ in your email.
    - Set a Password.

    To set up the Email Forwarding
    - Toggle Forward to a green "on" position.
    - Enter the Email Address you want your email forwarded to.
    - Click Create Mailbox.

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I just bought a Mail Forward

If you bought a Mail Forward, not a Small Mailbox or Big Mailbox, you can click on the link showing how many Mail Forwards you have available to create.

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Enter the Forward Name. This is the part before the @ of your email address.

Enter the Email Address you want your emails forwarded to.  Remember, our mail forwards do not have the ability to send email. They can only forward email to another address.

Once set, click Create Forward.

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Your Mail Forward has been set up.

Have more questions? Submit a request

193 Comments

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    Henry Abey

    Hi Jean-Philippe, I'll be sending you an e-mail right away so we can troubleshoot this for you further. Please keep an eye on your inbox.

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    G Sung

    I'm having the same problem as Mark Willis who posted much earlier in this thread. Trying to verify the send as address on the Gmail side, but the verification email is not being forwarded to my gmail account from the hover forwarding email. All other emails sent to the new forwarding email are working properly. Can someone please send through the verification mail? 

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    Andrew Costen

    G Sung: I'll send you an email shortly about this to follow up.

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    Jennifer Häusler

    Hi,

    I have the same problems, but adding my e-mail address as "non-spam" at my gmail account didn't work. 

    Forwarding it to another account at the German @web.de didn't work, either. Where's the problem and how can I solve it?

     

    Thx for your help and best regards.

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    Henry Abey

    Hi Jennifer, I'll be sending you an e-mail shortly so we can get everything working for you. 

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    Patrick doohan

    Hi - forwarding is not getting through to my gmail account.  I tested it by forwarding to my yahoo account and it works fine. I tried the safe sender filter thing in gmail already.  Please help.  

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    Sam Coulombe

    Hey there Patrick, I will be sending you an email so we can get this up and running for you. 

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    Zannah Mass

    Hi there- Same issue as everyone else. Using Lauging Squid's cloud hosting. I get this when I send to my FWD address: 

     

    Delivery to the following recipient failed permanently:

          contact@xxxxx.com

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain xxxxx .com by mx1.emailsrvr.com. [173.203.2.36].

    The error that the other server returned was:

    550 5.7.1 < contact@xxxxx.com>: Relay access denied.

     

    Note: personal information removed for privacy - Henry

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    Henry Abey

    Hi Zannah,  I'll be sending you an e-mail and open a help request for you so we can work on this together. Please keep an eye on your inbox.

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    Tim Toll

    I was previously hosting my own email forwarding and forwarded the whole domain.  Is it possible to do that through hover?  It works for the single address I have forwarded.

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    Andrew Costen

    Hi TIm. Yes, Hover does do email and domain forwarding.

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    Zachary Matson

    I am unable to see any of the emails I have sent to myself as a test, I worry that it will appear unprofessional if I am sent emails that don't go through to me.

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    Henry Abey

    Hi Zachary, I'll be sending you an e-mail right away to make sure that your email is working properly.

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    Aaron Sousa

    Hi, I just posted this in another thread but I believe this is a better place.  Not all of my email is being forwarded to my gmail account.  I'm able to get some of it, but not everything.  Can you please set it not to filter out spam, I believe that is what's happening.  Thanks, Aaron

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    Henry Abey

    Hi Aaron, we don't have control over which email Google allows into your Gmail  inbox, but you can have your Hover e-mail address added as a Safe Sender through Gmail's Filter tools. Once you've selected the address to not be marked as Spam, all the messages from that address should be getting through to your Gmail account.  I'll be sending you an e-mail with more details shortly.

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    Mike Meraz

    Same issue as others. I purchased the email forwarding with my domain and have it all set up as instructed. But my test emails don't go through to my gmail account. I've searched my spam filter and nothing is there so they don't appear to be blocked. They're just not arriving. Not urgent, but assistance is appreciated.

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    Henry Abey

    Hi Mike, if you're testing from your Gmail address to an e-mail that's forwarding to the same address, it might not go through since Google considers that a loop. If you try sending a test e-mail from a different address, it should work.

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    Thomas Hanley

    Hi Hover Help Center!  My name is Tom and I transferred to Hover yesterday.  My email forwarding is not working (for 2 forwards) to GMail.  I changed the forwarding to Yahoo mail but it still didn't work (so I changed it back).  I'm also finding that the domain forwarding does not appear to be working.

    So nothing seems to be working properly and I am afraid I am losing important emails.  All of this makes me sad :(.  Please help!  I'm hoping even though you don't have phone support on the weekends that you have email and blog support.

    I switched from GoDaddy if that makes any difference in the equation.  I wouldn't think it would, but I'm not ruling anything out.

    Thank you!

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    Michael Scheid

    Hi Hover Help Center! 

    I'm sending an email regarding this issue, but I thought I would post here as well in case this is monitored more frequently than email. I have paid for the email forwarding feature for my domains mikescheid.com and midwestmusicmarketing.com. I have received most emails just fine, with exception to the emails sent from gmail that I would use to verify that I have the email address in question and therefore would be able to use gmail's "send as" feature. I've noticed that in this thread the same issue occurred to a different customer and I would greatly appreciate these emails being forwarded on to me so that I have an smtp option for my email. I noticed also that the same type of verification email from yahoo fails every time I try to have it sent. Please help! Thanks, Mike

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    Henry Abey

    Hi Thomas, it looks like your e-mail should be working, as they are both pointing to your Gmail addresses. You can set up the domain forward on the domain details tab on your account. If you let us know the domain you'd like it to forward to we can set that up for you.

     

    Michael, test e-mails sent from the Gmail address that you're forwarding to won't complete, since Google considers this a loop. I don't see an e-mail from you in our system so I'll be sending you one right away.

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    Thomas Hanley

    Thank you Henry Abey.  The problem was the DNS nameservers.  The values carried over from my prior registrar (GoDaddy) and had not been adjusted.  As such, my domain and mail were attempting to redirect to GoDaddy.  It is kind of weird that I could have domain forwarding setup on Hover (which seems to be a default) but that my nameserver entries could be pointing elsewhere essentially nullifying the forwarding.

    Thank you for your help.  I seem to be out of the woods now.

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    Thomas Hanley

    Just realized I put down DNS nameservers which is somewhat redundant... I suppose I should have put down domain nameservers.

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    Henry Abey

    Hi Thomas, happy to hear! Let us know if you have any other questions or concerns.

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    Austin Eichelberger

    There is a lot of gmail issues… which I am having as well.  Can you help me?

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    Andrew Costen

    Austin, send an email to help@hover.com explaining the issue and we'll be happy to help you out.

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    Patrick Lesage

    Hi, I just recently got a domain for the first time and I set up forwarding to my gmail. Sent test email from gmail with no result. Nothing in Spam. Can you help me please?

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    Patrick Lesage

    Okay never mind, I just remembered I have another email service that I kept from when I was living elsewhere. Email forwarded properly, everything is great. So yeah, sending from gmail and forwarding to gmail at the same time doesn't work.

    Thanks to previous comments for the help.

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    Henry Abey

    Hi Patrick, good to hear that everything's working for you! If you have any other questions or concerns, you can always e-mail our help desk too at help@hover.com .

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    Chris Rybak

    I have a domain with you and 6 classic email accounts.  When I first purchased my domain (a long time ago - before Hover bought out the original ISP!) it was set up to forward any emails that were addressed to unknown email addresses (at my domain obviously) to be forwarded to one of the 6 classic email accounts.  This no longer seems to be the case and I cannot see how to set that up - this is causing me a problem with a particular app that has to send an email to the originally registered email address.  Please advise.

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    Henry Abey

    Hi Chris, I see you've sent us an e-mail about this as well. Please keep an eye on your inbox for a reply shortly! 

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