How to: Set up email forwarding

Email forwarding will deliver your incoming messages to another email address that you use.

Follow the steps below to configure email forwarding for your Hover email address:

Setting up your domain's MX record to use Hover email

If you are a personal name email customer, you can skip to the next section.

 

If your email address is based on a domain name you own, you must ensure you have the correct MX record setup in order to use Hover email or email forwarding.

To ensure your MX record is correct, follow the steps below:

1. Log into your Hover account online at https://www.hover.com/signin.

 

2.  Select the domain which has the email you are trying to forward (this is not necessary if you only have one domain). Then click the Domain Details tab.

 

3. Locate your domain's Nameservers. If they are listed as ns1.hover.com | ns2.hover.com, proceed to step 4.

If your namservers are set to anything else, that indicates you are using another company to host your DNS records (most likely your website hosting company). You will need to sign into your account on that company's website and modify your MX record there.

The record at your hosting company should look like this:

Hostname = @

Record type = MX

Priority = 10

Details = mx.hover.com.cust.hostedemail.com

 

4. Click the DNS tab.

 

5. Locate your MX record. It should be set as such:

Hostname = @

Record type = MX

Priority = 10

Details = mx.hover.com.cust.hostedemail.com

If your MX record looks different than this, hover over the MX record and, when it appears, click revert to default.

 

6. Click Yes.

 

Your MX record is now set properly. Proceed to "Setting up your email forwarding".

Setting up your email forwarding

1. Log into your Hover account online at https://www.hover.com/login.

 

2. Under Manage Your Domains, click on the domain name of the email address that you want to forward.

 

3. Select the Email tab.

 

4. Mouseover the email address that you want to have forwarded, and then click on the forward link.

 

5. Put a check next to Forward to another account, type your destination email address in the text box, and then click Save.

 

6. A checkmark will appear next to the email address under the Forwarded column.

Have more questions? Submit a request

185 Comments

  • 0
    Avatar
    Adam Parcher

    I am having trouble setting up forwarding for my Hover email addresses. I set up the forwarding as shown above, and when I send an email to it, it looks like it gets forwarded correctly. However, I also get a bounce-back email that looks like:


    Delivery to the following recipient failed permanently:

         myhoveremail@myhoverdomain.com

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 < myhoveremail@myhoverdomain.com>... Relaying denied: You must check for new mail before sending mail. (state 13).


    Is there something I missed on the setup? Is there something that I can setup on the receiving email side (GMail) that will prevent this from happening?

  • 0
    Avatar
    Tyson Acker

    Hi Adam,

    The root problem is that your domain name's MX record is not pointed at Hover.  You can fix this by changing your domain's name servers to ns1.hover.com and ns2.hover.com.  I double checked that you have our default DNS settings on your domain with Hover email forwards.  Click here for a tutorial on how to change name servers.

    If your current name servers are needed for website hosting services, then another solution would be to edit your DNS records in your web host'sDNS manager instead.  This is the MX record that needs to be entered to receive/forward Hover email:  mx.hover.com.cust.hostedemail.com (set priority to 0)

    Hope this helps!

  • 0
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    Adam Parcher

    Oh man, easy! thanks that fixed it!

  • 0
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    Kevin Epstein

    If I buy the forward option, am I able to use hover for smtp? 

  • 0
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    Blair Mueller

    Hi Kevin - The $5 forward only service is just that, a forwarding address.  Any emails sent to the email address you select will be forwarded to another address.  You are not able to sent email from that address.  For that, you'd need a Classic mailbox or Plus mailbox.

  • 0
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    Bob Hablutzel

    Is it possible to forward to multiple emails? For example, I want to have a "family" account that forwards to everyone in the family. Also, can I set up an email account to automatically deliver a copy to another user (e.g. to monitor kid's emails)?

  • 0
    Avatar
    Andrew Costen

    Yes, Bob, that should work (to both questions), as long as it's to less than 20 people. Keep in mind that mail that our system flags as junk mail won't forward though, just as a heads up..

  • 0
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    Bob Hablutzel

    I don't mean to be dense - but two questions. (a) how does one set up multiple forwards? It is address1@domain.com,address2.domain.com? In other words, is just entering the addresses comma-delimited enough? (b) Will the original (underlying) mailbox still receive the mail? In other words, if I create an email "kid@domain.com", and add a forward to "parent@domain.com", will both kid and parent get the email?

  • 1
    Avatar
    Andrew Costen

    (a) Yes, it is: address1.domain.com,address2.domain.com (no spaces)

    (b) As long as you do it through the webmail account itself rather than the Hover control panel, you can select whether you want local delivery as well or not.

    I've also just been informed that it's actually a max of 256 characters rather than 20 addresses in the Forward To field.

  • 0
    Avatar
    Mark Willis

    Hi, 

      I purchased one email forwarding address for one of my domains, and am sending it to Gmail.  Gmail lets you "send as" an address, which I'd like to do - but it requires a verification email during the setup.  I am not receiving these verification emails sent to my forwarding address (which should send it back to my primary Gmail address for me to see).  Other mail sent to my domain address are working fine.  Do you know why these verification emails might be blocked?

    Also - I've tried forwarding the domain email address to a non-Gmail address, and the Gmail verification email doesn't work either (though other non-verification mail works fine).  This leads me to believe that Hover's mailservers are blocking Gmail verification messages - is that so?

  • 0
    Avatar
    Rob Lake

    Hi Mark,

    There certainly isn't any specific rule that's been created for our servers to block Gmail verification messages. In fact, it looks like these messages have wound up being listed as spam and that's why they weren't passed along.

    I have just forwarded one of those mails to you now, however, so you should be able to complete the verification now.

    Sorry about that.

  • 0
    Avatar
    Mark Willis

    No problem, Rob.  I didn't know if I'd run into a policy issue there.  Thanks for sending one through - the confirmation worked on the Gmail side.  I might do the same with future domains so I hope you adjust your spam filters to make sure messages like this get through. 

    That also brings up a larger question about forwarding - if you're doing filtering (not just forwarding) at the Hover end, and I'm not receiving messages I should be getting, it seems like a bit of a black hole is created for the customer.  Gmail already filters spam, and puts it in a place where I can check it too, in case something has been wrongly flagged.  In this case, is there a way I could have seen "my" Hover spam folder?  And if possible, I'd prefer you to just forward everything and let Gmail / me sort out what's spam and what's not.  Just a thought as I evaluate the service.  

    Thanks, 

    Mark.

  • 0
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    Jez Cunningham

    Hi - I have my family's mailboxes forwarded and they don't use the Hovermail web interface (just Gmail or whatever). But I've found recently in trying to track missing emails that what Hover thinks is Spam is NOT forwarded. How can I URGENTLY fix this?
    Thanks, Jez

  • 0
    Avatar
    Rob Lake

    Hi Jez,

    There are two possible solutions for you here:

    1 - Set up a safe sender's list that includes any email addresses that you know you want to receive email from in the future. You also have the option of using wildcard values (expressed by the * sign) if the idea of specifically listing the email of all of your co-workers seems like too much trouble, as an example.

    2 - Check the mailbox directly, either through webmail, POP or IMAP. Then, once you've found an example of an email that you wanted to receive but that wound up in spam, mark that email as Not Spam. Each time you do this, similar emails become much less likely to be sorted into spam again.

    One limitation here, and I think this is part of what Andrew was getting at, is that some email will never be forwarded, such as messages that contain a virus or that are being blocked due to the sending mail server appearing on a blacklist.

    I hope that helps.

  • 0
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    Christopher Jervis

    I have just purchased an email forward.  I want to have the emails forwarded to my Gmail account (for now) until we launch our full site.  However, the test emails I am sending are not being forwarded.  The first two kicked back as non-deliverable due to MX issues.  I reset all of the settings to Hover default settings and tried again.  This time, the email appears to have been sent and not rejected, but does not appear to have been forwarded by Hover to the external Gmail account.

    Could this be because the test emails were coming from a Yahoo account and were deemed as spam by the Hover system? How can I get around this, as many of my clients use Yahoo, Hotmail, and Gmail fo their personal accounts.

  • 0
    Avatar
    Henry Abey

    Hi Christopher, I'll be sending you an e-mail right away so we can get your forwarding working for you. Please keep an eye on your inbox!

  • 0
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    Rebecca Woodhead

    Just set this up, forwarding to a gmail address. Emails are not arriving. 

  • 0
    Avatar
    Siham Mohammed

    Hey Rebecca,

    I will be taking a look at your account and sending you a follow up request. Keep a look out for an email shortly.

  • 0
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    Stephen Coles

    Same problem here. Not receiving emails to the forward address which is hosted by Google.

  • 0
    Avatar
    Henry Abey

    Hi Stephen, I've sent you an e-mail so we can troubleshoot this together.

  • 0
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    Gavin Regan

    Something is wrong with my e-mail forwarding. Trying to forward to my Gmail.  Receiving bounce backs.

  • 0
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    Henry Abey

    Hi Gavin, I've sent you an e-mail so we can work on getting mail forwarding working for you a.s.a.p!

  • 0
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    Nick Gooding

    Hey, I ran into an issue with my forwarding, it used to work, then I changed some things to set up with dreamhost and now it's bouncing back.  

    Nick

  • 0
    Avatar
    Siham Mohammed

    Hey Nick,

    Now that the name servers have been changed to point your domain to Dream Host, you will have to update the MX records on the DNS panel with Dream Host in order to have your Hover email service working once more. The MX record should be the same one you currently have in the DNS page for your domain with us.

    Let me know if you're still having trouble from there.

  • 0
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    Jaime Buelta

    Hi:

      I'm trying to forward mail to a Gmail account and I am not receiving anything. I don't get any errors when sending the email, I just do not receive the mail. I've checked my spam account and it's not there... 

      Jaime

  • 0
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    Henry Abey

    Hi Jaime, if you have the e-mail address added as a safe sender through Gmail's filter settings, all your forwarded e-mail will come through.

  • 0
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    Jaime Buelta

    Hi Henry,

     

      Thanks, that worked!

     

        Jaime

  • 0
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    Benjamin Place

    I am also not getting mail forwarded to Gmail--is it getting marked as spam?

    Thanks!

  • 0
    Avatar
    Henry Abey

    Hi Benjamin, this may be what's happening if your e-mail isn't getting forwarded to a Gmail address, yet  the e-mail can forward to a non Google address. You can have the e-mail address added as a safe sender through Gmail's filter settings, all your forwarded e-mail will come through.

  • 0
    Avatar
    Jean-Philippe Sirois

    Hello, I am getting my incoming mail bouncing back. This is the mail system at host  ofarelay05.hostedemail.com.

     

                       The mail system

    <forwardedto [@videotron.com](mailto:habitationsmara@videotron.com)>: host  mx02.videotron.com[24.201.243.151] said:

        550 5.1.1 < forwardedto@videotron.com>: Recipient address rejected: User

        unknown (in reply to RCPT TO command)

    Final-Recipient: rfc822;  forwardedto@videotron.com

    Original-Recipient:  rfc822;forwardedto@videotron.com

    Action: failed

    Status: 5.1.1

    Remote-MTA: dns;  mx02.videotron.com

    Diagnostic-Code: smtp; 550 5.1.1 < forwardedto@videotron.com>: Recipient

        address rejected: User unknown

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