How to: Configure Hover email in Apple Mail (El Capitan, Mavericks, 3.5 and 4.1, using IMAP)

This section will guide you through configuring your Hover email in Apple Mail OS X El Capitan using IMAP.

To configure Apple Mail 9.1, please complete the following steps:

1. Open Mail and the screen below will appear. Select Add Other Mail Account... and click Continue.

Setup_2.1.png

2.  If you have an existing account in Apple Mail, you will need to go to the Mail menu and select Preferences > Account to configure your account.

 

3. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Sign In.

4. Enter the following information:

Outgoing Mail Server: mail.hover.com

Incoming Mail Server: mail.hover.com

User Name: Enter your Hover email address

Password: Enter your Hover email password

5. Apple Mail will attempt to configure they mail setting and after a few minutes you will receive a pop up to confirm your mail account.

You're finished! 

In Apple Mail 9.1 the application will populate the port settings automatically. Further configuration is not required.

To configure Apple Mail 8.2, please complete the following steps:

1. Open the Mail menu and choose Accounts.

2. Click Add Account, and select Add Other Account...

3. Select Add a Mail Account and click Create.

4. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Next.

6. Click Next to create the incoming mail server port setting.  Use Port 993 and check the box to use SSL.

7. Click Next to configure the outgoing mail setting:

SMTP Server: mail.hover.com
User Name: your Hover email address
Password: your Hover password

and click Create.

You're finished!

 

This section will guide you through configuring your Hover email in Apple Mail OS X Mavericks using IMAP.

 

To configure Apple Mail , please complete the following steps:

  

1.) Open "Mail" and the screen below will appear.

Setup_1.png

 

 

2.) Select "Add Other Mail Account..."

Setup_2.1.png

 

 

 

3.) Click "Continue"

Setup_2.2.png

 

 

4.) Enter the following:

 

Full Name : Enter your first name and last name (Ex. John Smith)

Email Address : Enter the Hover email address you are trying to setup

Password : Enter your Hover email password 

Setup_3.png

Click "Create"

 

5.) Enter the following Incoming Mail Server settings:

Account Type : Select IMAP from the options (POP3 is also supported by our mail server, however we recommend IMAP)
Description: enter your email address

Incoming Mail Server :  mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

Setup_5.1.png

Click "Next"

 

6.) Enter the appropriate port number. 143 is the default.

Use 993 if SSL is enabled or 143 if SSL is disabled. (Note, SSL is optional)

Setup_6.1.png

 

Click "Next"

 

7.) Enter the following Outgoing Mail Server settings:

Outgoing Mail Server : mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

(Note: While Apple Mail says these fields are optional, you must enter the information in order to be able to SEND any emails.)

 

Setup_8.1.png

 

8.) You're finished! 

 

Setup_9.1.png

 

 9.) Note:

If you need to re-enter any of the information (like if you were to update your Hover email password), simply select  "Mail" in the menu bar, and then select "Preferences"

 

 ----------------------------------------------

 

This section will guide you through configuring your Hover email in Apple Mail version 3.5 or 4.1 using IMAP.

Please note: do not setup the email account through "System Preferences."  The account should be setup in Apple Mail.   

To configure Apple Mail, please complete the following steps:

  1. Click on the Mail menu and select Preferences.

  2. Click on the plus sign to add a new account.

  3. Enter the following:

    Full Name: enter your name as you want it to appear on outgoing messages
    Email Address: enter your Hover email address
    Password:  enter your Hover email password



    Click Continue.
  4. Enter the following Incoming Mail Server settings:

    Account Type: select IMAP from the list  (POP3 is also supported by our mail server, however we recommend IMAP)
    Description: enter your email address

    Incoming Mail Server:  mail.hover.com
    User Name: enter your email address
    Password:  enter your Hover email password



    Click Continue.
  5. Enter the following Outgoing Mail Server settings:

    Description: Hover Outgoing Server
    Outgoing Mail Server: mail.hover.com

    Put a check next to "Use only this server."

    Put a check next to "Use Authentication" then enter your email address as the User Name and enter your password.



    Click Continue.

    If Apple Mail hangs while verifying the settings then you can click Cancel then click Continue to proceed.
  6. Click Create.
     
  7. The account configuration is complete.  You can close the Accounts window.


Have more questions? Submit a request

124 Comments

  • 0
    Avatar
    Henry Abey

    Hi Simon, we'll be happy to help. I'll be sending you an e-mail to your contact address so we can troubleshoot this together.

  • 0
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    Brian Cabral

    Hi Nicolas,

    I just sent you a quick email so we can work on troubleshooting the IMAP connection. Generally speaking, if you have trouble with sending or receiving from a certain port it's a good idea to test out different ports using the different options available in on our email server settings article.

  • 0
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    Brennan Valenzuela

    Hi Alex, under the Incoming Mail Server screen, do you have your email address entered as the "username?" Also, can you re-type your password into the set-up just in case there was a typo? Sometimes a space after the password can throw things off. If you're still experiencing problems, shoot us an email or give us a call so we can help troubleshoot with you.

  • 0
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    Rachel Fitzmaurice

    Hi Kurt,

    Yes those emails are on the previous providers server and your email is now going to Hover's servers. You could chance getting in touch with them to see if they still have them on the server but it is not likely. They would need to have been backed up prior to the transfer.

  • 0
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    Daniel Nicholson

    I'm also running Mavericks OS like Mark, but on a non-retina Macbook Air, and I seem to be having problems connecting as well. Both 993 and 465 seem to be throwing some sort of error. 

    • 993 continues to ask me for my password (and I know it's right)
    • 465 seems like it's connecting but times out eventually. I have to make any changes to the port number first and then close Apple Mail for it to save. Simply saving the new changes seems to keep trying 465.
  • 0
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    Andrew O'Dell

    I'm getting this error:

    "The Trash mailbox could not be created on the mail server. The local “Deleted Messages (Work)” mailbox was created instead."

    "Mail has changed your account’s Mailbox Behaviors preferences to use the local “Deleted Messages (Work)” mailbox."

    Any ideas????

  • 0
    Avatar
    Michael Holm

    Can't connect to SMTP from Apple Mail on Mavericks to send outgoing stuff.   Tried turning SSL off, then back on.  Deleted the account from Apple Mail and re-created.   Apple Mail 'connection doctor' shows could not connect to SMTP.  All works fine in Webmail.  Any suggestions?

     

  • 0
    Avatar
    Henry Abey

    Hi Leonardo, sorry to hear that you've been having trouble with your e-mail! I'll send you a response so we can get it working as soon as possible.

  • 0
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    David Fischer

    I was having problems with Hover email in iOS and OS X after upgrading to iOS 9 and OS X El Capitan. I fixed it with three steps:

    1) Change Hover email password. I'm not sure this was necessary, but it was the first thing I did.

    2) Update password for IMAP settings

    3) Dig down into the settings and update SMTP settings: new password and set port to 465 (For SSL, it was set wrong in iOS)

  • 0
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    Karen Thompson

    I have spent a lot of time trying to set up my email, which is hosted through another service (acornhost.com). My passwords are consistently rejected, and I am certain they work through webmail. I have recently upgraded to Mountain Lion. I am unable to resolve this through the host, from whose perspective, everything looks okay. I will post a question elsewhere - if there is another topic that is more appropriate, but seeing that you have issues with emails that are set up through hover hosts - I thought I would post a note here.

  • 0
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    Sam Coulombe

    @Andrew, something may not have configured properly. Everything looks good on our side, I would remove the email address from Apple Mail, then re-add the address. If you need a hand, give us a shout tomorrow and one of our support staff will walk you through setup. 

  • 0
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    Brian Cabral

    Hi Kristen,

    I've just sent you a quick email to help you out. 

    Generally speaking, I would use the following as a template to troubleshoot the outgoing server settings (SMTP):

    At step 7, click on the arrows beside outgoing mail server to edit SMTP. Then click advanced, In this section authentication should be password. And the username and password, should be your email address and email password, respectively.

    Once you have mail.hover.com as the server and the email and password configured then you can try out some different server ports. From the advanced section, select to use a custom port and try using 8025 with SSL disabled.

    Please feel free to contact customer support if you need further assistance at help@hover.com or by phone at 1 866 731 6556 Monday to Friday 8 am to 8 pm EST. We'll be happy to assist :)

     

  • 0
    Avatar
    Douglas Van Fossen

    no joy....still doesnt work

     

  • 0
    Avatar
    Terri-Leigh H.

    Hi David

    Thanks for sharing that info! The newest updates on iOS and OSX seem to default from the correct info on devices. Before changing your email password, you can confirm it does work by logging into mail.hover.com. If that is successful, update the password settings in both the incoming and outgoing (SMTP).

    Great when we can help each other out!

  • 0
    Avatar
    Tyson Acker

    Hi Karen - your email log in issue would not be related to your domain name being registered through Hover.  If your email is with a third party, the sign in is being managed by your Mail program and your email host's mail server.

    I have heard reports of people having general problems sending/receiving email after upgrading to to Mountain Lion.  These links might help:

    http://support.apple.com/kb/TS4363

    http://www.macworld.com/article/1168016/bugs_and_fixes_troubleshooting_mountain_lion.html (look under Mail replies from wrong address)

    Your email host may have more suggestions on how to troubleshoot this issue, or they could go through your email server settings to check whether the Mountain Lion upgrade clobbered any settings.

  • 0
    Avatar
    Glenn Sugden

    The outgoing server information seems to be incorrect / incomplete.

    Where are the full settings for the outgoing mail server (I.E. screenshots, from the "Edit SMTP Server List..." screen)?

  • 0
    Avatar
    Catriona Froud

    Hi Hover - I can see I am having the exact same problem as many Apple Mail users before me. All goes fine through the steps above until the very end, when Mail keeps asking me to enter my password and then continually rejects it. I know I am entering the right password, like others above. I am running OS X 10.8.5. Mail version 6.6. Thank you. 

  • 0
    Avatar
    Michael Zoradi

    Trying to setup with IMAP as well and Hover keeps rejecting my password.  It says I can set it up insecurely but I definitely don't want this.  

    Hover Help Center, is it possible to fix this?  Thanks!

  • 0
    Avatar
    nicolas pescatore

    Hey,

    Since Nov 19th, i don't receive emails anymore on my Imac and MacBook Pro, using Mail from Apple. But i still receive them on my Iphone though.

    I've changed my password but in vain.

    Please hlep as it is quite annoying!

    Regards

  • 0
    Avatar
    John Bergin

    Hi,

    I've been having a lot of trouble with Hover email lately,too. I use Apple Mail. Have had nor problem for the past year or so. Have not changed any settings or upgraded any software or changed OS. Similar to Brian Seitz's comment above, I keep getting "cannot send message using the server mail.hover.hover." Also,  I am not receiving emails from a number of clients. The only way I can use Hover mail semi-reliably is through the Hover Mail web page. Occasionally when I am using this Hover web client for email, emails I am trying to send will not go through. They are blocked with a message stating a "virus has been detected in the email you are trying to send". Please help!

  • 0
    Avatar
    Tyson Acker

    Step 5 in the tutorial shows our outgoing mail server settings.  If you set the option to use only our server, it shouldn't be necessary to manually edit the SMTP server list.  If you are configuring preferences manually, here is a tutorial with raw server settings:  http://help.hover.com/entries/21188903-email-server-settings

  • 0
    Avatar
    Marc-Olivier Berthoud

    Finally it seems that the problem solved itself. Now it seems to be fine again.

    I forgot to hide the email gmail address in my previous message (October 01, 2014 06:46). Could you please suppress it?

    Thank you in advance.

  • 0
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    Chris Wells

    I've been using pop3 with netidentity/hover etc and am currently trying to set up mac mail but this time using imap. It's rejecting my password under imap but accepts it under pop3. Is there a change I need to make anywhere else to be able to use imap?

  • 0
    Avatar
    Terri-Leigh H.

    Hi Nicolas

    I can see you have an active email request about your email. Please be sure to respond to that email request so we can help you further.

    Cheers!

  • 0
    Avatar
    John Bergin

    I think I've seen this sort of thing happen before with other services. From what I recall, email servers were hacked, which caused them to be "blacklisted" by a number of third party spam services. Even though the hack was fixed, the servers continued to be blacklisted. This may be why we can email some people without problem, while emails to others are rejected; it depends on which spam detection services are being used by the address we are trying to email to. Can someone from Hover hop on here and explain what's going on? Doesn't seem to be an isolated problem.

  • 0
    Avatar
    Alex Oates

    Hi, I have tried to set up email with Apple Mail, but I keep getting this message;

    "The IMAP server “mail.hover.com” rejected the password for user “mail”"

    Can you help?

    Thanks, Alex

  • 0
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    Brian ONeal

    I had success shortening my password.

    I went from 15 to 11 caracters.

     

    Was having same trouble as everyone else. Failing, intermittent connections.

  • 0
    Avatar
    Marc-Olivier Berthoud

    Thank you Shanna for your explanation. 

    Could you help me with my request of editing my post of October 01, 2014 06:46 and suppressing the visible email address?

  • 0
    Avatar
    Janice Johnson

    Hi Chris - thanks for the comment.  I have sent a reply to your support ticket.  Your email should be working again now.

  • 0
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    Bertrand Bussière

    Hello

     

    i have been following the different tutorials several times and I can't get SMTP working?  I had been using it for years, but until october i encountered several problems for sending e mails. I use  Apple Mail (v. 8.2) and  OS X Yosemite 10.10.5 on a mac Book pro (2014) .

    The weird thing is that when i Test the connexion with Apple Mail Diagnostic menu, it seems to work.

     

    Can you help me with that.

     

    thanks

     

    Bertrand

     

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