How to: Configure Hover email in Apple Mail (El Capitan, Mavericks, 3.5 and 4.1, using IMAP)

This section will guide you through configuring your Hover email in Apple Mail OS X El Capitan using IMAP.

To configure Apple Mail 9.1, please complete the following steps:

1. Open Mail and the screen below will appear. Select Add Other Mail Account... and click Continue.

Setup_2.1.png

2.  If you have an existing account in Apple Mail, you will need to go to the Mail menu and select Preferences > Account to configure your account.

 

3. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Sign In.

4. Enter the following information:

Outgoing Mail Server: mail.hover.com

Incoming Mail Server: mail.hover.com

User Name: Enter your Hover email address

Password: Enter your Hover email password

5. Apple Mail will attempt to configure they mail setting and after a few minutes you will receive a pop up to confirm your mail account.

You're finished! 

In Apple Mail 9.1 the application will populate the port settings automatically. Further configuration is not required.

To configure Apple Mail 8.2, please complete the following steps:

1. Open the Mail menu and choose Accounts.

2. Click Add Account, and select Add Other Account...

3. Select Add a Mail Account and click Create.

4. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Next.

6. Click Next to create the incoming mail server port setting.  Use Port 993 and check the box to use SSL.

7. Click Next to configure the outgoing mail setting:

SMTP Server: mail.hover.com
User Name: your Hover email address
Password: your Hover password

and click Create.

You're finished!

 

This section will guide you through configuring your Hover email in Apple Mail OS X Mavericks using IMAP.

 

To configure Apple Mail , please complete the following steps:

  

1.) Open "Mail" and the screen below will appear.

Setup_1.png

 

 

2.) Select "Add Other Mail Account..."

Setup_2.1.png

 

 

 

3.) Click "Continue"

Setup_2.2.png

 

 

4.) Enter the following:

 

Full Name : Enter your first name and last name (Ex. John Smith)

Email Address : Enter the Hover email address you are trying to setup

Password : Enter your Hover email password 

Setup_3.png

Click "Create"

 

5.) Enter the following Incoming Mail Server settings:

Account Type : Select IMAP from the options (POP3 is also supported by our mail server, however we recommend IMAP)
Description: enter your email address

Incoming Mail Server :  mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

Setup_5.1.png

Click "Next"

 

6.) Enter the appropriate port number. 143 is the default.

Use 993 if SSL is enabled or 143 if SSL is disabled. (Note, SSL is optional)

Setup_6.1.png

 

Click "Next"

 

7.) Enter the following Outgoing Mail Server settings:

Outgoing Mail Server : mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

(Note: While Apple Mail says these fields are optional, you must enter the information in order to be able to SEND any emails.)

 

Setup_8.1.png

 

8.) You're finished! 

 

Setup_9.1.png

 

 9.) Note:

If you need to re-enter any of the information (like if you were to update your Hover email password), simply select  "Mail" in the menu bar, and then select "Preferences"

 

 ----------------------------------------------

 

This section will guide you through configuring your Hover email in Apple Mail version 3.5 or 4.1 using IMAP.

Please note: do not setup the email account through "System Preferences."  The account should be setup in Apple Mail.   

To configure Apple Mail, please complete the following steps:

  1. Click on the Mail menu and select Preferences.

  2. Click on the plus sign to add a new account.

  3. Enter the following:

    Full Name: enter your name as you want it to appear on outgoing messages
    Email Address: enter your Hover email address
    Password:  enter your Hover email password



    Click Continue.
  4. Enter the following Incoming Mail Server settings:

    Account Type: select IMAP from the list  (POP3 is also supported by our mail server, however we recommend IMAP)
    Description: enter your email address

    Incoming Mail Server:  mail.hover.com
    User Name: enter your email address
    Password:  enter your Hover email password



    Click Continue.
  5. Enter the following Outgoing Mail Server settings:

    Description: Hover Outgoing Server
    Outgoing Mail Server: mail.hover.com

    Put a check next to "Use only this server."

    Put a check next to "Use Authentication" then enter your email address as the User Name and enter your password.



    Click Continue.

    If Apple Mail hangs while verifying the settings then you can click Cancel then click Continue to proceed.
  6. Click Create.
     
  7. The account configuration is complete.  You can close the Accounts window.


Have more questions? Submit a request

123 Comments

  • 0
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    Glenn Sugden

    The outgoing server information seems to be incorrect / incomplete.

    Where are the full settings for the outgoing mail server (I.E. screenshots, from the "Edit SMTP Server List..." screen)?

  • 0
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    Tyson Acker

    Step 5 in the tutorial shows our outgoing mail server settings.  If you set the option to use only our server, it shouldn't be necessary to manually edit the SMTP server list.  If you are configuring preferences manually, here is a tutorial with raw server settings:  http://help.hover.com/entries/21188903-email-server-settings

  • 0
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    Rolf Theil

    Thanks a lot. I've tried again on Apple Mail, but just before I'm finished, I'm told that «mail.hover.com» rejects my password. I'm quite sure I've written the password correctly.

  • 0
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    sylrachelquinn

    Having the same problem as Rolf Theil....does he know why this is happening?

  • 0
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    Tyson Acker

    I suggest resetting your email password then contact customer service if that doesn't do the trick.  Click here for a tutorial on how to change an email password in Hover.

  • 0
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    Chris Wells

    I've been using pop3 with netidentity/hover etc and am currently trying to set up mac mail but this time using imap. It's rejecting my password under imap but accepts it under pop3. Is there a change I need to make anywhere else to be able to use imap?

  • 0
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    Janice Johnson

    Hi Chris - thanks for the comment.  I have sent a reply to your support ticket.  Your email should be working again now.

  • 0
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    Michael Zoradi

    Trying to setup with IMAP as well and Hover keeps rejecting my password.  It says I can set it up insecurely but I definitely don't want this.  

    Hover Help Center, is it possible to fix this?  Thanks!

  • 0
    Avatar
    Tyson Acker

    Hi Michael - I checked your email accounts and it looks like IMAP is enabled.  Here are a couple of things to keep in mind:

    • the user name to log into our mail server needs to be entered as your full email address.  The mail program might be truncating the @yourdomainname.com portion of your email address.  This would cause an authentication error.

    • to make sure you have the correct password, try logging into webmail at https://mail.hover.com  If you can't log into webmail, try changing your email password.  Instructions can be found here:  http://help.hover.com/entries/21262082-how-to-change-your-email-password

    • a secure connection using SSL requires ports 993 and 465 to be open.  If you are behind a firewall, make sure it isn't blocking these ports.  This could cause the mail app to only allow you to set up without using SSL.  If you aren't sure, your Internet provider may be able to help you troubleshoot for port blocks.

    I hope these suggestions fix this for you.  Don't hesitate to open a support ticket if you are still stuck.

  • 0
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    Karen Thompson

    I have spent a lot of time trying to set up my email, which is hosted through another service (acornhost.com). My passwords are consistently rejected, and I am certain they work through webmail. I have recently upgraded to Mountain Lion. I am unable to resolve this through the host, from whose perspective, everything looks okay. I will post a question elsewhere - if there is another topic that is more appropriate, but seeing that you have issues with emails that are set up through hover hosts - I thought I would post a note here.

  • 0
    Avatar
    Tyson Acker

    Hi Karen - your email log in issue would not be related to your domain name being registered through Hover.  If your email is with a third party, the sign in is being managed by your Mail program and your email host's mail server.

    I have heard reports of people having general problems sending/receiving email after upgrading to to Mountain Lion.  These links might help:

    http://support.apple.com/kb/TS4363

    http://www.macworld.com/article/1168016/bugs_and_fixes_troubleshooting_mountain_lion.html (look under Mail replies from wrong address)

    Your email host may have more suggestions on how to troubleshoot this issue, or they could go through your email server settings to check whether the Mountain Lion upgrade clobbered any settings.

  • 0
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    Kederli Lahmacun

    Hi,

    I configured Hover email in Apple Mail. I also sent some mails to my friends but I couldn't get any mails from them. They sent mails to my Hover email but no one came. My mail type is Classic.

    Could you inform me about that?

     

    Best Regards

  • 0
    Avatar
    Rob Lake

    Hi Kederli,

    It looks like the problem was that your DNS wasn't properly set up for you to receive email, however, I can see Joel was able to get that sorted out for you last night, and your email should be coming through now.  :)

  • 0
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    Bruce McLaughlin

    I just set up my hover mail in Apple Mail as POP mail and it is working fine. I have several different email accounts and several different devices and it's always a little bit tricky to get everything to work together the way I want. The one feature I would like to see with Hover POP is to have my outgoing email automatically saved to hover webmail. That way other devices that check using IMAP can see the mail I sent from my Mac. Is there any way to make mail.hover.com automatically save sent POP mail?

  • 0
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    Andrew Costen

    That can only be done if you're using IMAP, Bruce. There's no way to do that with POP.

  • 0
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    Mark Errett

    If I have setup my Mail on my mac to use IMAP, should sent mails also sync to the webmail portal for viewing? Currently it shows no messages in Webmail so not sure that messages are actually sending. Sending a test message seems to have worked but my Mail also stated that is has had trouble connecting to the server so have turned SSL off which seems to have fixed the problem.

  • 0
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    Brennan Valenzuela

    Hi Mark, are you referring to Mac Mail? If so, I believe there is an issue with Mac Mail which does not use the "sent" folder on our server to store sent messages even though you have configured for IMAP. Mac Mail will store the sent messages locally. Can you try the following?

    • Click on your "Sent" folder

    • From the Menu bar, click "Mailbox"

    • Select "Use This Mailbox For" and then select "Sent"

    This should tell Mac Mail to use the "Sent" folder on our server to store your sent messages.

  • 0
    Avatar
    Mark Errett

    Hi Brennan,

    Thanks for your reply. It seems that Mac Mail does use the Sent folder but when check through Hover webmail there's a secondary Sent folder that's been created and that's where they end up. Everything seems to be working now though.

  • 0
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    Sarah Heron

    Hi

    I cannot set up my Hover email in Mac Mail - same problem of password or username not being recognised - have changed password in Hover, but still not working. Can you advise.

    S

  • 0
    Avatar
    Andrew Costen

    Sarah, there are two passwords you can change in Hover, the control panel login and the email password. Double-check that it was actually the email password (under the Email tab in the control panel) rather than the general login password (which is under Settings in the control panel) that you changed.

  • 0
    Avatar
    Sarah Heron

    Hi Andrew

    I have just done this but it is still not working - keeps saying hover server offline

  • 0
    Avatar
    Andrew Costen

    Using the instructions at https://help.hover.com/entries/21262082-How-to-Change-your-email-password ? Our servers are definitely not offline.

  • 0
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    Tom Waring

    Hi Andrew,

    I am suffering the same problem - the outgoing mail server (SMTP) is listed as "mail.hover.com (Offline)" with no other choices / options available. I have gone in and re-set the password to no avail. Any thoughts? (Note: we have 3 new iMacs in 3 locations for my wife and I am trying to configure them all the same so she can receive her mail from any of the 3 iMacs. The first one I set up works, but the second one has this Offline issue).

    Thanks,

    Tom

  • 0
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    Brennan Valenzuela

    Hi Tom, I see you have an open help request with Alistair. We're taking a look at it right now, so you'll hear a response from us very soon.

  • 0
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    Alex Oates

    Hi, I have tried to set up email with Apple Mail, but I keep getting this message;

    "The IMAP server “mail.hover.com” rejected the password for user “mail”"

    Can you help?

    Thanks, Alex

  • 0
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    Brennan Valenzuela

    Hi Alex, under the Incoming Mail Server screen, do you have your email address entered as the "username?" Also, can you re-type your password into the set-up just in case there was a typo? Sometimes a space after the password can throw things off. If you're still experiencing problems, shoot us an email or give us a call so we can help troubleshoot with you.

  • 0
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    Andrew O'Dell

    I'm getting this error:

    "The Trash mailbox could not be created on the mail server. The local “Deleted Messages (Work)” mailbox was created instead."

    "Mail has changed your account’s Mailbox Behaviors preferences to use the local “Deleted Messages (Work)” mailbox."

    Any ideas????

  • 0
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    Sam Coulombe

    @Andrew, something may not have configured properly. Everything looks good on our side, I would remove the email address from Apple Mail, then re-add the address. If you need a hand, give us a shout tomorrow and one of our support staff will walk you through setup. 

  • 0
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    Simon Linsley

    I can't seem to receive emails to my hover email, either through the webmail or on Apple Mail. I've followed the advice on these comments but no luck so far. I've just managed to get sending emails sorted again, but I don't know why this has become a problem now because I've never had this issue before...

    Any help?

  • 0
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    Henry Abey

    Hi Simon, we'll be happy to help. I'll be sending you an e-mail to your contact address so we can troubleshoot this together.

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