How to: Configure Hover email in Apple Mail (El Capitan, Mavericks, 3.5 and 4.1, using IMAP)

This section will guide you through configuring your Hover email in Apple Mail OS X El Capitan using IMAP.

To configure Apple Mail 9.1, please complete the following steps:

1. Open Mail and the screen below will appear. Select Add Other Mail Account... and click Continue.

Setup_2.1.png

2.  If you have an existing account in Apple Mail, you will need to go to the Mail menu and select Preferences > Account to configure your account.

 

3. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Sign In.

4. Enter the following information:

Outgoing Mail Server: mail.hover.com

Incoming Mail Server: mail.hover.com

User Name: Enter your Hover email address

Password: Enter your Hover email password

5. Apple Mail will attempt to configure they mail setting and after a few minutes you will receive a pop up to confirm your mail account.

You're finished! 

In Apple Mail 9.1 the application will populate the port settings automatically. Further configuration is not required.

To configure Apple Mail 8.2, please complete the following steps:

1. Open the Mail menu and choose Accounts.

2. Click Add Account, and select Add Other Account...

3. Select Add a Mail Account and click Create.

4. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Next.

6. Click Next to create the incoming mail server port setting.  Use Port 993 and check the box to use SSL.

7. Click Next to configure the outgoing mail setting:

SMTP Server: mail.hover.com
User Name: your Hover email address
Password: your Hover password

and click Create.

You're finished!

 

This section will guide you through configuring your Hover email in Apple Mail OS X Mavericks using IMAP.

 

To configure Apple Mail , please complete the following steps:

  

1.) Open "Mail" and the screen below will appear.

Setup_1.png

 

 

2.) Select "Add Other Mail Account..."

Setup_2.1.png

 

 

 

3.) Click "Continue"

Setup_2.2.png

 

 

4.) Enter the following:

 

Full Name : Enter your first name and last name (Ex. John Smith)

Email Address : Enter the Hover email address you are trying to setup

Password : Enter your Hover email password 

Setup_3.png

Click "Create"

 

5.) Enter the following Incoming Mail Server settings:

Account Type : Select IMAP from the options (POP3 is also supported by our mail server, however we recommend IMAP)
Description: enter your email address

Incoming Mail Server :  mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

Setup_5.1.png

Click "Next"

 

6.) Enter the appropriate port number. 143 is the default.

Use 993 if SSL is enabled or 143 if SSL is disabled. (Note, SSL is optional)

Setup_6.1.png

 

Click "Next"

 

7.) Enter the following Outgoing Mail Server settings:

Outgoing Mail Server : mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

(Note: While Apple Mail says these fields are optional, you must enter the information in order to be able to SEND any emails.)

 

Setup_8.1.png

 

8.) You're finished! 

 

Setup_9.1.png

 

 9.) Note:

If you need to re-enter any of the information (like if you were to update your Hover email password), simply select  "Mail" in the menu bar, and then select "Preferences"

 

 ----------------------------------------------

 

This section will guide you through configuring your Hover email in Apple Mail version 3.5 or 4.1 using IMAP.

Please note: do not setup the email account through "System Preferences."  The account should be setup in Apple Mail.   

To configure Apple Mail, please complete the following steps:

  1. Click on the Mail menu and select Preferences.

  2. Click on the plus sign to add a new account.

  3. Enter the following:

    Full Name: enter your name as you want it to appear on outgoing messages
    Email Address: enter your Hover email address
    Password:  enter your Hover email password



    Click Continue.
  4. Enter the following Incoming Mail Server settings:

    Account Type: select IMAP from the list  (POP3 is also supported by our mail server, however we recommend IMAP)
    Description: enter your email address

    Incoming Mail Server:  mail.hover.com
    User Name: enter your email address
    Password:  enter your Hover email password



    Click Continue.
  5. Enter the following Outgoing Mail Server settings:

    Description: Hover Outgoing Server
    Outgoing Mail Server: mail.hover.com

    Put a check next to "Use only this server."

    Put a check next to "Use Authentication" then enter your email address as the User Name and enter your password.



    Click Continue.

    If Apple Mail hangs while verifying the settings then you can click Cancel then click Continue to proceed.
  6. Click Create.
     
  7. The account configuration is complete.  You can close the Accounts window.


Have more questions? Submit a request

124 Comments

  • 0
    Avatar
    Brian Cabral

    Hi Kristen,

    I've just sent you a quick email to help you out. 

    Generally speaking, I would use the following as a template to troubleshoot the outgoing server settings (SMTP):

    At step 7, click on the arrows beside outgoing mail server to edit SMTP. Then click advanced, In this section authentication should be password. And the username and password, should be your email address and email password, respectively.

    Once you have mail.hover.com as the server and the email and password configured then you can try out some different server ports. From the advanced section, select to use a custom port and try using 8025 with SSL disabled.

    Please feel free to contact customer support if you need further assistance at help@hover.com or by phone at 1 866 731 6556 Monday to Friday 8 am to 8 pm EST. We'll be happy to assist :)

     

  • 0
    Avatar
    Fernando de Echevarria

    Hi! 

    I am not able to configure my email account on Mail. It keeps asking for the password. I cannot use webmail either. Any time I try to send an email I get this alert message: Error SMTP: [554] 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay

    Can you please help me??

     

    Thanks!

     

  • 0
    Avatar
    Brian Cabral

    Hi Fernando, I've just sent you an email for some assistance with getting this sorted out :)

  • 0
    Avatar
    Catriona Froud

    Hi Hover - I can see I am having the exact same problem as many Apple Mail users before me. All goes fine through the steps above until the very end, when Mail keeps asking me to enter my password and then continually rejects it. I know I am entering the right password, like others above. I am running OS X 10.8.5. Mail version 6.6. Thank you. 

  • 0
    Avatar
    Brian Cabral

    Hi Catriona, I've sent a reply to your email to assist you with getting the email properly configured in Apple mail.

  • 0
    Avatar
    Rene Kint

    Same problem here - suddenly, the hover SMTP server does not allow for server relaying anymore? I am unable to send any mail now..... (Apple Mail, on Macbook and iOS, stops working overnight). 

    Please reply soon - this is my business running on Hover services...

  • 0
    Avatar
    Marc-Olivier Berthoud

    Finally it seems that the problem solved itself. Now it seems to be fine again.

    I forgot to hide the email gmail address in my previous message (October 01, 2014 06:46). Could you please suppress it?

    Thank you in advance.

  • 0
    Avatar
    Shanna Millman

    Hello,

    We were experiencing some issue with our sending services over the past couple of hours.  The issue has since been resolved as of 7:17am EDT so you should now be able to send accordingly.

    We apologize of any inconvenience this may have caused.

  • 0
    Avatar
    Marc-Olivier Berthoud

    Thank you Shanna for your explanation. 

    Could you help me with my request of editing my post of October 01, 2014 06:46 and suppressing the visible email address?

  • 0
    Avatar
    Neal Fortin

    I am having a similar problem to many of the above. I can log into the Hover web mail, but my Apple mail keeps failing — asking for a password. The password works because I can log in on the web.

    Were there any solution to the above problems that can be posted?

  • 0
    Avatar
    Michael Fich

    Hi Neal,

    After you open Apple Mail, you will need to update the password in two different fields.  The first is to ensure you can receive email, the second is to allow you to send email.

    To update the password in your Incoming Server Settings, go to Mail > Preferences > Accounts.  Choose your Hover email account and the password just needs to be entered once again below the Incoming Mail Server and your User Name.

    The password for sending email is listed under Outgoing Mail Server, where you can select "Edit SMTP Server List".  This will display a new menu, where you just need to go to "Advanced" settings and ensure your user name and password are entered correctly there as well.

    Please let me know if you run into any issues, and I'll help troubleshoot this issue with you further via email if you'd like.

  • 0
    Avatar
    Nigel Baker

    Hello,

     

    I have set up my new Hover email account on my Mac within Apple Mail using iMAP.

    I have no errors setting up the account but yet the email address is not receiving anything and yet in my test email I can see it using the Hover WEB mail application. Additionally the icon for the mail account for being off line appears. I then take the account back on line but still no emails are being received nor any error messages.

    All help is welcomed, thank you.

     

  • 0
    Avatar
    Michael Fich

    Hi Neal,

    When setting up your email account in Apple Mail, it is quite common for Apple Mail to populate the username settings with just the part of your email address which precedes the @ symbol.  If you go to Mail > Preferences, you can check to see if this may have been the case.  If so, make sure that the username is set to your full email address.

  • 0
    Avatar
    Guy Hermann

    How about some yosemite directions?

     

  • 0
    Avatar
    Michael Fich

    Hi Guy,

    The settings should be pretty similar to the ones listed above, and our email server settings will be the same in any email client.  I've copied those server settings below as a reference.

    Email User Name:  Your full email address

    Password:  your email password (as opposed to your management account password)

    Incoming Mail (IMAP):  mail.hover.com

    Outgoing Mail (SMTP):  mail.hover.com

    • The SSL setting for both incoming and outgoing mail is completely optional
    • The “outgoing mail server requires authentication” setting needs to be on
    • Secure Password Authentication should not be enabled

    Server Ports

    IMAP:  993 (SSL enabled) or 143 (SSL disabled)

    SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

    I'll send you an email from help@hover.com to follow-up.  If you're encountering any issues, please do get back to me and I'd be happy to work with you to get any issue with your Apple Mail email client resolved.

  • 0
    Avatar
    Marcus Bergen

    I am unable to add my SECOND Hover email. (different domain).

    Yosemite gives me an error that says:

    "The servers marked with alert icons are in conflict and cannot be saved. Two servers cannot share the same address and authentication settings. Resolve the conflicts and try again."

     

    Can you help with THIS one? 

  • 0
    Avatar
    Blair M

    Hi Marcus,

    It sounds like you may have two Hover outgoing serves in your server list.  You may need to delete one of them.

    Go to the Mail > Preferences > Accounts > Outgoing Mail Server

    Click on the drop-down list and choose "Edit Server List"

    This should bring up a window with a list showing the two identical servers

    Click on one of them and then click on the - (minus) button below the list to remove the server you've chosen to get rid of.

    Let me know if this resolves the issue.  If not, we have your help request as well so someone will be in touch with you there as well for further follow up.

  • 0
    Avatar
    Mark Greenfield

    Hello,

     

    Much like Neal (2/11/2015) and others who have commented before him, I can log into the Hover web mail, but my Apple Mail keeps failing to send emails — asking for a password. The password works because I can log in on the web. I also went into the SMTP settings to ensure that the user name was the full email address and that the passwords were consistent and correct for the incoming and outgoing mail. However, it is not working. I've even deleted any and all accounts, closed out the Mail application and System Preferences, restarted and added back the accounts, and ensured that the user name was the full email address and that the passwords were consistent and correct for incoming and outgoing mail. The issue appears to be systemic and not only impacting my particular connection between Hover Mail Server and Apple Mail. What is being done to provide support for those like me, who are using Apple Yosemite and Hover? My past experiences with support have only walked me through the page about and left me with the same issue that makes my experience with Hover one of frustration each time I send an email. How can Hover Help Center ensure my issue is resolved and that many like me can fully use Hover via Apple mail?

     

  • 0
    Avatar
    Jimmy O'Donoghue

    Hello Mark,

    We are very sorry to hear you are encountering these issues. The integration with Apple Mail usually completes successfully with the settings listed above and the correct log in information but there are instances where additional settings in the Mac Mail program can create issues so there are a few things I want you to check in your Mac Mail account. 

    Go to Mail > Preferences > Accounts. Once here go to the advanced tab next to mailbox behaviors. If there is a setting that says automatically detect and maintain account settings please ensure you disable this setting as it will disrupt your custom webmail settings.

    Once you have completed this step please also check your outgoing mail server for the same setting. Again go to  Mail > Preferences > Accounts. Once here go to the Outgoing Mail Server option. Click on the drop-down list and choose "Edit Server List". You will then go to the advanced option for your outgoing server and check if the option automatically detect and maintain account settings is in place. If this setting is in place please ensure you disable it. 

    I'll send you an email from  help@hover.com to follow-up.  If you're encountering any issues, please do get back to me and I'd be happy to work with you to get any issue with your Apple Mail email client resolved.

     

  • 0
    Avatar
    Kurt Hanson

    The Apple Mail app is wacked out. They really need to clean out the bugs and cobwebs in it. I followed these instructions, and every time for the last hour settings would change after closing Preferences. I just kept sending emails from Apple and Google Gmail to the webmail addtess I have at Hover and now the Apple Mail app on my computer is functioning correctly. I just had to keep going back after drafts kept getting rejected, so I deleted the draft and wrote another. 

     

    These instructions at the Hover webpage are correct. The problem is at Apple Mail and the software engineers there who don't upgrade that Mail app. The thing is buggy.

  • 0
    Avatar
    Kurt Hanson

    Simply be persistent and change the settings in the Apple Mail app back to what is told on this webpage. The settings will change with each new email sent and everytime you close the Preferences pane, until eventually the Mail app sets itself up right. Just be persistent in changing back to the correct settings.

     

    I thunk Apple is only concerned about the iWatch these days. 🖖  So it goes.

  • 0
    Avatar
    Terri-Leigh H.

    Hi Kurt

    Glad you got it working for you. If anyone else is running into issues with sending on Apple Mail on Yosemite, you'll want to check the Outgoing Server Settings.

    Go to Mail > Preferences > Accounts > Outgoing Server Settings.

    Click on the drop-down list and choose "Edit SMTP Server List"

    This should bring up a window with a list showing the mail servers - highlight mail.hover.com.

    Click on the Advanced tab and disable "Automatically detect and maintain account settings"

    Enter the correct port number - 465 with SSL on or 587 with SSL off and click OK.

    After closing Preferences, you'll want to Quit Mail (from Mail drop-down) to save the settings. 

    That should help with the sending issue on Yosemite.

  • 0
    Avatar
    Hisham Attia

    Thanks for the above. My email is working for new messages. But as I transferred my domain and email hosting from another provider to hover, is there a possibility to still see the messages that has been on my initial server. Previously, my email setting was info@mydomain.com with server settings mail.mydomain.com. Now due to the transfer this has now changed to info@mydomain.com with server settings mail.hover.com. Did I lose my previous emails?

  • 0
    Avatar
    Rachel Fitzmaurice

    Hi Kurt,

    Yes those emails are on the previous providers server and your email is now going to Hover's servers. You could chance getting in touch with them to see if they still have them on the server but it is not likely. They would need to have been backed up prior to the transfer.

  • 0
    Avatar
    David Fischer

    I was having problems with Hover email in iOS and OS X after upgrading to iOS 9 and OS X El Capitan. I fixed it with three steps:

    1) Change Hover email password. I'm not sure this was necessary, but it was the first thing I did.

    2) Update password for IMAP settings

    3) Dig down into the settings and update SMTP settings: new password and set port to 465 (For SSL, it was set wrong in iOS)

  • 0
    Avatar
    Terri-Leigh H.

    Hi David

    Thanks for sharing that info! The newest updates on iOS and OSX seem to default from the correct info on devices. Before changing your email password, you can confirm it does work by logging into mail.hover.com. If that is successful, update the password settings in both the incoming and outgoing (SMTP).

    Great when we can help each other out!

  • 0
    Avatar
    nicolas pescatore

    Hey,

    Since Nov 19th, i don't receive emails anymore on my Imac and MacBook Pro, using Mail from Apple. But i still receive them on my Iphone though.

    I've changed my password but in vain.

    Please hlep as it is quite annoying!

    Regards

  • 0
    Avatar
    Terri-Leigh H.

    Hi Nicolas

    I can see you have an active email request about your email. Please be sure to respond to that email request so we can help you further.

    Cheers!

  • 0
    Avatar
    Bertrand Bussière

    Hello

     

    i have been following the different tutorials several times and I can't get SMTP working?  I had been using it for years, but until october i encountered several problems for sending e mails. I use  Apple Mail (v. 8.2) and  OS X Yosemite 10.10.5 on a mac Book pro (2014) .

    The weird thing is that when i Test the connexion with Apple Mail Diagnostic menu, it seems to work.

     

    Can you help me with that.

     

    thanks

     

    Bertrand

     

  • 0
    Avatar
    Terri-Leigh H.

    Hi Bertrand

    I've sent you over email. Please look for that information so we can help you further with your email account.

    Cheers!

Please sign in to leave a comment.
Powered by Zendesk