How to: Configure Hover email in Apple Mail (El Capitan, Mavericks, 3.5 and 4.1, using IMAP)

This section will guide you through configuring your Hover email in Apple Mail OS X El Capitan using IMAP.

To configure Apple Mail 9.1, please complete the following steps:

1. Open Mail and the screen below will appear. Select Add Other Mail Account... and click Continue.

Setup_2.1.png

2.  If you have an existing account in Apple Mail, you will need to go to the Mail menu and select Preferences > Account to configure your account.

 

3. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Sign In.

4. Enter the following information:

Outgoing Mail Server: mail.hover.com

Incoming Mail Server: mail.hover.com

User Name: Enter your Hover email address

Password: Enter your Hover email password

5. Apple Mail will attempt to configure they mail setting and after a few minutes you will receive a pop up to confirm your mail account.

You're finished! 

In Apple Mail 9.1 the application will populate the port settings automatically. Further configuration is not required.

To configure Apple Mail 8.2, please complete the following steps:

1. Open the Mail menu and choose Accounts.

2. Click Add Account, and select Add Other Account...

3. Select Add a Mail Account and click Create.

4. Enter the following:

Full Name: Enter your first name and last name (Ex. John or John Smith)

Email Address: Enter the Hover email address you are setting up

Password: Enter your Hover email password 

And click Next.

6. Click Next to create the incoming mail server port setting.  Use Port 993 and check the box to use SSL.

7. Click Next to configure the outgoing mail setting:

SMTP Server: mail.hover.com
User Name: your Hover email address
Password: your Hover password

and click Create.

You're finished!

 

This section will guide you through configuring your Hover email in Apple Mail OS X Mavericks using IMAP.

 

To configure Apple Mail , please complete the following steps:

  

1.) Open "Mail" and the screen below will appear.

Setup_1.png

 

 

2.) Select "Add Other Mail Account..."

Setup_2.1.png

 

 

 

3.) Click "Continue"

Setup_2.2.png

 

 

4.) Enter the following:

 

Full Name : Enter your first name and last name (Ex. John Smith)

Email Address : Enter the Hover email address you are trying to setup

Password : Enter your Hover email password 

Setup_3.png

Click "Create"

 

5.) Enter the following Incoming Mail Server settings:

Account Type : Select IMAP from the options (POP3 is also supported by our mail server, however we recommend IMAP)
Description: enter your email address

Incoming Mail Server :  mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

Setup_5.1.png

Click "Next"

 

6.) Enter the appropriate port number. 143 is the default.

Use 993 if SSL is enabled or 143 if SSL is disabled. (Note, SSL is optional)

Setup_6.1.png

 

Click "Next"

 

7.) Enter the following Outgoing Mail Server settings:

Outgoing Mail Server : mail.hover.com
User Name : Enter your Hover email address
Password :  Enter your Hover email password

(Note: While Apple Mail says these fields are optional, you must enter the information in order to be able to SEND any emails.)

 

Setup_8.1.png

 

8.) You're finished! 

 

Setup_9.1.png

 

 9.) Note:

If you need to re-enter any of the information (like if you were to update your Hover email password), simply select  "Mail" in the menu bar, and then select "Preferences"

 

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This section will guide you through configuring your Hover email in Apple Mail version 3.5 or 4.1 using IMAP.

Please note: do not setup the email account through "System Preferences."  The account should be setup in Apple Mail.   

To configure Apple Mail, please complete the following steps:

  1. Click on the Mail menu and select Preferences.

  2. Click on the plus sign to add a new account.

  3. Enter the following:

    Full Name: enter your name as you want it to appear on outgoing messages
    Email Address: enter your Hover email address
    Password:  enter your Hover email password



    Click Continue.
  4. Enter the following Incoming Mail Server settings:

    Account Type: select IMAP from the list  (POP3 is also supported by our mail server, however we recommend IMAP)
    Description: enter your email address

    Incoming Mail Server:  mail.hover.com
    User Name: enter your email address
    Password:  enter your Hover email password



    Click Continue.
  5. Enter the following Outgoing Mail Server settings:

    Description: Hover Outgoing Server
    Outgoing Mail Server: mail.hover.com

    Put a check next to "Use only this server."

    Put a check next to "Use Authentication" then enter your email address as the User Name and enter your password.



    Click Continue.

    If Apple Mail hangs while verifying the settings then you can click Cancel then click Continue to proceed.
  6. Click Create.
     
  7. The account configuration is complete.  You can close the Accounts window.


Have more questions? Submit a request

124 Comments

  • 0
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    Joel Pais

    Hey David, you'll be receiving a response from Richard in a little bit (via email).

  • 0
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    Ashton Williams

    I have attempted to set up an account on Apple Mail numerous times and have checked and rechecked my email user name, password, and followed every tutorial listed in the above discussion and I am STILL unable to send OR receive any emails and constant receive messages stating "Cannot send message using the server mail.hover.com"... I am beyond frustrated at this point because I am unable to use a feature that I am paying for...

  • 0
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    Brian Cabral

    Hi Ashton, I've sent you a quick email. Please feel free to respond so we can troubleshoot the issue.

  • 0
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    Rebecca Tilley

    Hi, I have been having a lot of trouble with my Hover email.  I have entered all the info correctly as per the instruction above and sometimes it works fine... but often I will suddenly get an error message in Mail saying the password for this email account has been rejected.  It continues to tell me the password is incorrect when it definitely isn't.  I am using exactly the same password to log into the Webmail on hover.com with no troubles at all.  HOWEVER I am kind of concerned because in Webmail, my inbox is completely empty.  I sent a test email from another address to this address and it has not showed up in my Hover webmail.

     This is very worrying as this is my main work email!  please help me with this.

    And I haven't yet been able to make this email work at all on my iPhone.

  • 0
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    Rebecca Tilley

    Oh an extra note which may help - I can successfully send emails FROM my Hover address through Mail, but not receive them... and now the error message is stopping all completely.

    On my iPhone, even though I followed your instructions exactly on your Configure For iPhone instruction page, at first it won't save as it says the username & password are incorrect... and then it lets me save but warns "this account may not be able to send or receive any messages".

  • 0
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    Rebecca Tilley

    Please contact me ASAP to fix this - on my secondary email address tilleysong@gmail.com as it seems I won't be able to receive emails to my Hover account...

  • 0
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    Daniel Nicholson

    Hey everyone, I just want to let you all know what my problem was (as it may be affecting you as well). I found out that you cannot have spaces in your password. While it works fine in webmail, Apple mail can't handle it. 

  • 0
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    Rebecca Tilley

    Sigh.  I WISH I had spaces in my password so I knew this was an easy fix.  But I don't :(

  • 0
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    Joel Pais

    Hey Rebecca,

    I have responded to your open help request. Please feel free to reply to that email if you require additional assistance.

  • 0
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    Brian Seitz

    I have just signed up and am having some similar problems.  I am able to use Hover on my iPhone without problem but can't use it in Mail.  I keep getting "access denied" for the recipient address.  Regardless of who I try to send the email too, I get the same response.

  • 0
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    Brian Seitz

    I have tried both the hover account and a hotmail account and something is blocking them both.  see the attached screen shot

  • 0
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    Joel Pais

    Hey Brian,

    Just sent you a quick email. Please feel free to shoot me a reply at your earliest convenience.

  • 0
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    John Bergin

    Hi,

    I've been having a lot of trouble with Hover email lately,too. I use Apple Mail. Have had nor problem for the past year or so. Have not changed any settings or upgraded any software or changed OS. Similar to Brian Seitz's comment above, I keep getting "cannot send message using the server mail.hover.hover." Also,  I am not receiving emails from a number of clients. The only way I can use Hover mail semi-reliably is through the Hover Mail web page. Occasionally when I am using this Hover web client for email, emails I am trying to send will not go through. They are blocked with a message stating a "virus has been detected in the email you are trying to send". Please help!

  • 0
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    John Bergin

    I think I've seen this sort of thing happen before with other services. From what I recall, email servers were hacked, which caused them to be "blacklisted" by a number of third party spam services. Even though the hack was fixed, the servers continued to be blacklisted. This may be why we can email some people without problem, while emails to others are rejected; it depends on which spam detection services are being used by the address we are trying to email to. Can someone from Hover hop on here and explain what's going on? Doesn't seem to be an isolated problem.

  • 0
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    Joel Pais

    Hey John, I see that you were able to chat with Li today. If you continue to experience any issues, please feel free to reply to that email correspondence.

  • 0
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    Alexander Singer

    Hey Guys,

     

    I am having an issue. When I try to send an e-mail from my iCloud account to my hover account the delivery fails, citing illegal host/domain as the reason. This is the only combination that will not work, as I can send e-mail successfully back and forth from my g-mail, university mail, and hover webmail accounts.

     

    Any thoughts?

  • 0
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    Rebecca Tilley

    Hi, I am once again having troubles with my Hover email on my Mac and my iPhone. They have both suddenly rejected the password (were operating fine earlier today).

    I just logged in to the Webmail service with the correct password which did work, but twice gave the error message "unable to process your request" for some reason (I didn't try to do anything).

    I tried changing my webmail password just now which said at first "Success" and then the same error message popped up... and entering the new password in Apple Mail and iPhone both had no effect, they still say it is the incorrect password.

    I sent a test email to my Hover email from a different email which i can now see in my Webmail inbox, so that is still working.

    Please advise on the password issue. This is my work email so I kinda need it operatory!

    P.S. I am submitting this request here as the "Submit" button on your form to submit a help request isn't working!!

  • 0
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    erik roemhild

    I cannot sent mail from my mac and/or iphone. Mail says it connects to the hover server, but just doesn´t send it. Got no spaces in the PW just some numbers and some capsPlease help.

  • 0
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    Shanna Millman

    Hi Erik,  You will be receiving an email shortly with some assistance.

  • 0
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    Wolfgang Mohr

    Have the same problem. Need a mail how to configure Mail 7.2. as the system which worked yesterday without problems (and is still working on iPhone and iPad) giving information that the PW does not work. (No Spaces!!) Please assist.

  • 0
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    Brian Cabral

    Hi Wolfgang, I just sent you an email. Feel free to reply there if you need further assistance.

  • 0
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    Thomas Robeson

    I'm having similar issues with setting up my Mac Mail 7.2 and on my iphone. It does not allow me to send emails out. please help.

  • 0
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    Shanna Millman

    Hello Thomas, you will be receiving an email shortly to help you out.

  • 0
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    jesse Carillo

    I am using Mail 7.3 and all my connections are correct. I just can't actually seem to get the mail to send out. I have 2 hover emails, 1 works the other doesn't. I have removed the account multiple times and the mail still just sits in the outbox. Help?

  • 0
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    Brian Cabral

    Hi Jesse, I sent you an email for some assistance.

  • 0
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    nicolas pescatore

    Hi,

    i'm using my Hover account with Mail 7.3, on a 10.9.4 OSX Imac

    So far so good until today when it says that it's impossible for the server to contact mail.hover.com on the 143 port.

    I didn't change any settings.

     

    Can you help?

    Regards,

    N.

  • 0
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    Brian Cabral

    Hi Nicolas,

    I just sent you a quick email so we can work on troubleshooting the IMAP connection. Generally speaking, if you have trouble with sending or receiving from a certain port it's a good idea to test out different ports using the different options available in on our email server settings article.

  • 0
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    Kjartan Askjær

    Hi,

    I'am havin trouble sending mail through mac mail, iPhone and iPad. The error message I receive is: 

    <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay

    I have used hover for a long time and haven't had this problem before...

    Plz help

     

  • 0
    Avatar
    Brian Cabral

    Hi Kjartan,

    I've sent you an email to assist you with getting your email address sending successfully from the devices.  I'll look out for your reply if you need further assistance.

  • 0
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    Michael Holm

    Can't connect to SMTP from Apple Mail on Mavericks to send outgoing stuff.   Tried turning SSL off, then back on.  Deleted the account from Apple Mail and re-created.   Apple Mail 'connection doctor' shows could not connect to SMTP.  All works fine in Webmail.  Any suggestions?

     

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