How to: Use Hover email with Gmail

Many people enjoy sending all of their email from multiple email accounts all into one Gmail account. There are a couple of ways to accomplish this, and each has their own advantages and disadvantages. Using a variety of methods, we can set up email accounts which are created on Hover to be sent to your own Gmail account, and also configure that Gmail account to allow you to send from your Hover email account as well.

 

One important thing to note is that it is not possible to perform all of these tasks using a Hover “Forward Only” email account, shown on https://www.hover.com/email. While this type of account will let you forward to any email address, including a Gmail account, that is the only function of a Forward Only account and they cannot be used as the sender address from within Gmail.

 

Let's get started setting this up!

 

The following instructions apply only to Hover email accounts categorized as either a “Small Mailbox” or “Big Mailbox”, but cannot be performed using a “Forward Only” account.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

The most common way to get messages from your Hover inbox (all existing messages in the Inbox, and any messages which get sent at a later time) and into your Gmail account is to allow Gmail to make a POP3 (Post Office Protocol) connection to the Hover email server. Gmail will require the Hover server information to make that connection.

 

1. To begin, sign into your Gmail account by visiting https://mail.google.com, and and entering your Gmail address and password. Once you sign in, click the Settings icon in the upper right corner of the interface and select Settings from the drop-down menu.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

 

2. Clicking on the Settings option, brings up a new menu with several pages of options. Click on Accounts and Import to find the option to Check mail from other accounts (using POP3):.

Click on the link Add a POP3 mail account you own, to begin adding a POP3 connection to your Hover email account.

 

3. This brings up a new window which prompts you to enter your email address. Enter your email address, as well as the name you'd like to call it by, and click the Next Step button.

 

4. This brings us to the page shown below where you will need to enter the POP3 server settings to allow Gmail to sign into Hover's POP3 servers with your account and retrieve emails.

 

This form often comes with a default value in the Username and POP Server section, but those should be removed and replaced with the following values instead.

Username: (enter your Hover email address)

Password: (enter the password for your Hover email address)

POP Server: mail.hover.com

Port: 995 (if SSL is enabled); 110 (if SSL is disabled).

 

It's a good idea to also make sure to check off Leave a copy of retrieved message on the server. When using a POP3 connection, from any platform, the client that you are using will remove all emails from your Inbox on Hover, leaving those emails no longer in your Hover.com Inbox. While this may be useful in some scenarios, most of the time this can lead to problems later on. It's advisable to make sure that the Leave a copy of retrieved message on the server option is selected to make sure that any email which is pulled in from Gmail, using a POP3 connection, generates a backup copy of that message to place back in the Inbox of your Hover.com account as well.

The option Always use a secure connection (SSL) when retrieving mail is also something which is very useful. This makes sure the username and password you had entered is encrypted every time Gmail attempts to connect to Hover to pull in your emails.

 

Once all of the settings have been entered, your settings should look similar to those displayed on the image shown above at which time you can then click Add Account.

 

5. You're brought to a confirmation page, if all data is entered correctly, which displays "Your mail account has been added.” It gives you the option to also send email from the same Hover email account, but you can select No from here, and click the Finish button to allow Gmail to begin pulling in everything from your Hover inbox. Depending on how many emails you had in your Hover account, this may take Gmail some time to finish up.

Optional: Speed up email delivery to Gmail by Forwarding

For many users, this will be enough to get all of your messages, but there are a few notable problems that can come up for some users. First, Gmail will only check POP3 connections every 60 minutes unless you manually force Gmail to pull in email between 60 minute intervals. We can correct for this by making emails get sent over to your Gmail account using email forwarding from within your Hover email account settings.

1. Sign into Webmail at https://mail.hover.com

2. Click on Settings

3. Go to Mail Forwarding. We can use this menu to set up automatic email forwarding to Gmail which will make it arrive at a much quicker rate in most instances.

4. Make sure to select Enabled and to enter your Gmail address in the Forwarding Recipients option.

 

It's a good idea to allow Keep local copy to be enabled as well. If you ever need a backup of messages that you normally would manage through your Gmail account, this keeps them stored in your Hover email.

 

5. Click “Save” to ensure that your email forwarding is finalized.

Email forwarding may be preferred by some users, mostly because it is a lot faster than using a POP3 connection to get your emails. However, the main advantage of using a POP3 connection within your Gmail interface is to pick up any emails which were unable to be forwarded by Hover if they were blocked by our outgoing spam filter. Using both methods, both forwarding to Gmail and having Gmail retrieve messages through a POP3 connection will better facilitate a connection between the two accounts.

Optional: Include your Spam in emails retrieved by Gmail

Often there are emails which get filtered by Hover's spam filter as soon as they get to your account. They are immediately put into your Spam folder and there is no attempt to forward messages which have been classified as spam. However, there are some users who wish to turn off Spam filtering and have all messages placed in their Gmail account.

 

Since the POP3 connection in Gmail will pull in everything from your Inbox, you can change your Webmail settings within your Hover email account so that all spam messages are stored in your Inbox rather than in your Spam folder, which allows Gmail to retrieve them using the POP3 connection.

 

To change your Webmail spam settings, first sign into Webmail.

1. Visit https://mail.hover.com and sign into your email account.

2. Click on Settings.

3. Within the Settings page, select Spam Settings from the options on the left menu panel.

4. The Spam Folder needs to be changed from “Default” to “INBOX”

Gmail will then be able to pull in anything which had been previously filtered out and categorized as spam by Hover's spam filters. There is an image below which shows how your Webmail spam settings would look.

Optional: Include your Spam in emails retrieved by Gmail

How to: Send emails from Gmail using your Hover email address

Often you'll want to send replies to messages which are sent to your Hover email account, and make sure that you are replying from the same email account that the messages had originally been sent to. Gmail has an option that allows you to connect to the Hover SMTP Servers to allow you to send through their interface using your Hover email account.

1. To get started, we go back to the Accounts and Imports menu in Gmail.

How to: Send emails from Gmail using your Hover email address

 

2. From the Accounts and Imports menu, navigate to the Send mail as: section and click Add another email address you own link. Note: if you are using a forward-only account, you will be unable to use the Send mail as: feature because there is mailbox attached to the email address.

 

3. A new menu pops up and asks you to enter your email address. Ensure that you enter the Name that you wish to be displayed to other people who receive emails sent from your Hover email address. Enter your email address in the next field, and ensure that Treat as an alias remains unchecked (do not select this option). Click Next Step to proceed.

 

4. Gmail then required that you enter the Hover SMTP server settings requried to connect to our servers so that they can send email from your account for you. These need to be configured with the following server settings, also displayed in the image below.

SMTP Server: mail.hover.com

Port: 465

Username: (your Hover email address)

Password: (the password corresponding to your Hover email address)

 

Click Add Account.

 

5. Google will ask you to verify you are the owner of the email account that you are adding SMTP settings for, as seen in the following image.

To complete Google's verification, visit https://mail.hover.com/ and sign into your Hover email account.

You should receive an email that looks like the one below.

 

There are two methods to complete the verification. First, you can click on the large link following the text that says “pelase click the link below to confirm your request”. This is the quickest method.

However, you can also copy the “Confirmation code” presented above it and use it in the Gmail dialog box (seen in the previous image) and click the Verify button.

 

After completing the verification process from Google, you will then be able to send email from your Gmail account using your Hover email address.

Have more questions? Submit a request

120 Comments

  • 0
    Avatar
    Alese Stroud

    Also, when I try to set up Gmail to send mail using my Hover.com account, it forces me thru the SMTP server insteal of allowing me to send thru Gmail.  Any ideas on how to fix that?

  • 0
    Avatar
    Michael Fich

    Hi Alese,

    I see that you had been contacted via email by one of our Hover representatives earlier today, and they were able to help you get this resolved.

    Please feel free to get in touch with us again if you encounter any further issues.  We'll be happy to help in any way that we can!

  • 0
    Avatar
    Lucas Ostrowski

    Hello,

    I just purchased the realnames email address "lucas@ostrowski.com". Is there any way I can add it to my existing google apps email address using IMAP? I am unable to complete the 'send as lucas@ostrowski.com' section... I get this error:

    |
    Add another email address you own
    |
    |

    |
    Functionality not enabled.
    |
    |
     
    |
    |
    You must send through ostrowski.com SMTP servers when you send as lucas@ostrowski.com. However, this functionality is not available for your account. Please contact your domain administrator for more information.
    |

    |

    Any advice? I would ideally like this to work via IMAP on my google apps account, but I need the ability to not only receive the email there, but to send as the address as well. Is this doable? 

     

    Thank you very much in advance!

  • 0
    Avatar
    Blair M

    Hi Lucas, 

    This sounds like a feature that's not enabled in your Google Apps account.  We don't have any option of enabling or disabling your ability to send mail through Gmail.  The steps above show you how to set this up to send through our SMTP servers, so I'm thinking maybe there's something either in Gmail or your Google Apps control panel that isn't allowing you to use third party SMTP servers.

    Are you able to contact Google Apps support and see if they can show where to enable this option?

  • 0
    Avatar
    Jeffrey Roberts

    Hi,

    When I try to send email through the mail.hover.com server from gmail and I receive the error below.  I can do this using the Outlook client with no problem is it possible to do this with Gmail?

    __________________

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the relay mail.hover.com by mail.hover.com. [216.40.42.134].

    The error that the other server returned was:

    554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay

  • 0
    Avatar
    Blair M

    Hi Jeffrey, 

    Thanks for the comment.  I just replied to your other post and now am addressing this one here.  I attempted to find your Hover account using your name, but I brought up more than one Hover account with that name.  Are you able to send us your account information to help@hover.com so I can pull up your email and find out what the issue could be?  If you could send us your username and/or email address you're having the issue with, I can then locate your account and verify you before we get into troubleshooting the problem.

    Typically speaking, however, "User not permitted to relay" is related to the send function of the email address. I won't know why your sending capabilities may not be enabled until I can look into your account further.  If you are able to send from Outlook, but not Gmail, is it possible you're sending through your ISP's SMTP servers as opposed to the Hover servers?  If your sending is disabled in Hover, that could explain why you can send through Outlook, but not Gmail.  I'll know more when I locate your account.

  • 0
    Avatar
    Asa Cox

    Hi there

    I'm not able to get to the verification step because when Gmail tries to authenticate it says the Hover mail server is responding too slowly.

    I'm trying to set up 2 accounts, both of which I can access via mail.hover.com, but despite following the above very carefully, I can't finish the set up.

    I've set up numerous accounts before, so maybe this is just an short term issue? 

    Also, I am not given the option of  sending through Gmail (Step 10), not sure if this is something that changes with the recent Gmail update?

    Thanks

    Asa 

  • 0
    Avatar
    Blair M

    Hi Asa, 

    The mail server you should be using is mail.hover.com.  In your screenshot it shows smtp.hover.com.  This is incorrect. See if you have any better luck with mail.hover.com.  To send mail as your hover email,  you'd have to go to Settings > Accounts > in the section for "Send mail as" select "Add another email address you own".  

    Let me know if you have trouble still.

  • 0
    Avatar
    chris smylski

    Hello,

    I have just signed up a domain name, and got the 5 $ email forwarding.  It works, I did a test and I received the email.  I cannot get The "send as" feature in Gmail to work.  When I respond to somebody, I want to respond as my domain email.

    Thank you for your time,

    Chris,

  • 0
    Avatar
    Michael Fich

    Hi Chris,

    The "Forward Only" email option (shown on https://www.hover.com/email) is an email account which simply forwards emails which are sent to that address to a secondary email account.  It cannot be used to also send email from that address.  Forward Only accounts also do not store any emails locally on the Hover email server.

    To send email from the Gmail interface, as displayed in this instruction guide, requires an email account with SMTP server access.  The two brands of email accounts that Hover offers currently which come with that type of access are Small Mailbox and Big Mailbox.

    If you wish to upgrade your email account to a Small or Big Mailbox, or simply cancel the Forward Only mailbox altogether, please get in touch with us at help@hover.com and we can help you to make these type of modifications.

  • 0
    Avatar
    John Blodgett

    Frustrating to have issues right away trying to set up my new email account:

    1) RE Step 9: Google now offers the option to click on "Treat as an alias" with confusing instructions on whether or not I want/need this.

    2) RE Step 10: I wasn't given the option to "Send Through Gmail," so I proceeded with "Sending from Gmail through the Hover outgoing servers" instruction.

    3) After following instructions and clicking "Add Account," there was a delay and then the attached error message appeared.

     

    Can someone please help?

     

     

  • 0
    Avatar
    Janne Magnusson

    Hello,

    I think I have the same issue. I've followed the steps above but when I try sending mail from the Gmail interface I get the following:

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the relay  mail.hover.com by  mail.hover.com.  [216.40.42.134].

    The error that the other server returned was:

    554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay

     

    Please help...

  • 0
    Avatar
    Michael Fich

    Hi John,

    You do not need to click the option "Treat as an alias" when given that option from Gmail.

    I have taken a look at the screenshot that you provided, and it appears that the SMTP Server is listed as "smtp.hover.com".  This should actually be changed to "mail.hover.com" and your password will need to be entered once again.

    I see that you have since been in contact with our support team in regards to this issue.  Please feel free to send us a reply to one of the emails that you had received from us if we can be of any further assistance.

  • 0
    Avatar
    Michael Fich

    Hi Janne,

    I see that there was an issue with your email account which was preventing it from sending email.  I'm sending you a message which goes into further detail about this.  Please feel free to send me a reply to that message to follow-up!

  • 0
    Avatar
    Ali Fakhri

    Hello, I am getting the following error message. 

     

    My emails are forwarding but when i try to connect my gmail so I can send my my forwarded email it gives me this.

     

     

    |
    Authentication failed. Please check your username/password.

    [Server response: 535 5.7.8 Error: authentication failed: Authentication failed berry67_cce416600061 code(535) ]
    |

  • 0
    Avatar
    Michael Fich

    Hi Ali,

    It's not possible to configure one of Hover's "Forward Only" email options to be used as a sending email address through Gmail.

    To configure your Gmail account to send and receive email from a Hover email account, using POP/SMTP connections, this requires your Hover email account to be either a Small Mailbox or Big Mailbox

    To see the list of features with each of the types of email accounts offered through Hover, as well as their pricing, please see https://www.hover.com/email for more information.

  • 0
    Avatar
    Candace Allen

    Hi, I have just followed the above tutorial "How to: Send emails from Gmail using your Hover email address" and am up to the last part where an email was sent with verification code. However when I log into mail.hover.com the inbox is empty. Have tried re-sending verification email and have refreshed mail.hover.com but it is still empty. Is my hover email box set up correctly to receive this code?? Thank you.

  • 0
    Avatar
    Blair M

    Hi Candace, 

    I had a look at your domain and it looks like you have some conflicting DNS entries that are causing your email not to work.  We will need to verify your account and make some changes to how you have your DNS configured.  The CNAME record that you have created is a blank record (@), and blank CNAME records cannot coexist with any other blank record, in this case, your MX (mail exchange) record.  This blank CNAME record is causing email sent to you to fail. 

    We will have to find out of there is another way to point your domain to your website, so we can remove the problematic CNAME record.  Can you give us a call (1-866-731-6556) or start a live chat or email help@hover.com?  We can verify your account and help you further. 

     

  • 0
    Avatar
    Jesse Harding

    I'm getting the error message - "Server denied POP3 access for the given username and password."

    Wondering if I could get some help.

    Thanks.

  • 0
    Avatar
    Jimmy O'Donoghue

    Hello Jesse,

    In relation to your question when setting up your Hover webmail account with Gmail first ensure you are using the correct log in information for your Hover webmail account by accessing your account directly at mail.hover.com using your email address and email password. If you can access your webmail account directly you are using the correct log in details and your account should integrate with Gmail. If you cannot access webmail directly then this indicates you are using the incorrect log in details when accessing your account. You have two sets of log in details, one for your Hover account which consists of your username and password and another set of log in details for your email account which consists of your email address and email password. Once you have the correct log in information for the email account you have set up you should be able to integrate your webmail account with Gmail.

    If you continue to encounter issues once you have the correct log in details for your email account and you are using the instructions provided above please give us a call (1-866-731-6556) or start a live chat or email us at  help@hover.com and we would be happy to assist you with this issue. 

  • 0
    Avatar
    Wesley Mosier

    Folders from Hover Webmail are not syncing to Gmail. HELP!

  • 0
    Avatar
    Terri-Leigh H.

    Hi Wesley

    When you setup Hover email into Gmail to get messages, the information from the Inbox is the only thing connection that is made with POP3. That is the nature of the POP3 connection that allows Hover and Gmail to communicate regarding the Inbox only. A workaround to move the messages from the folders to Gmail would be to move those messages (one folder at a time) into the Inbox, and then when they arrive in Gmail, move them to the particular folder there that is setup.

    Hope that helps!

  • 0
    Avatar
    James Rufo-Hill

    I cannot get past: 

    "Authentication failed. Please check your username/password. [Server response: 535 5.7.8 Error: authentication failed: Authentication failed cave93_3a35294400047 code(535) ]"

    I've done it in the past with GMail; now I'm trying to go back after leaving Hotmail (who has a mush easier set-up) and I can't repeat. I've tried every 3 username combos each with 3 possible password combos to no avail. See attached 

    Please advise. - James

  • 0
    Avatar
    Terri-Leigh H.

    Hi James

    For the email setup in Gmail, the username is always your full email address with Hover. The password is the email password for that account. You can confirm the login details are correct by logging into Webmail at http://mail.hover.com 

    If you're still stuck after trying that information, please contact us at help@hover.com so we can assist you further.

    Cheers!

  • 0
    Avatar
    jason collette

    I just registered for a small email account. Bascially, I tried to connect my pop3 to send and recieve emails through gmail from this hover email account but my email from hover isn't receiving any emails, im getting a fail-return. Please help

  • 0
    Avatar
    Terri-Leigh H.

    Hi Jason

    From your email setup at Hover, everything looks good with your email setup. Please contact us at help@hover.com or 1-866-731-6556 if you are still having issue with the email.

    Thanks!

  • 0
    Avatar
    Sandra Donskyte

    Hi there, did all the steps and all went well, just not receiving the letter with the verification code. No email in inbox or spam. Please help asap. Thanks

  • 0
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    Carlos Saborio

    Hi! I get the impression that a couple of years ago I could actually use Gmail's 'Send mail as' feature with 'Forward Only' Hover emails. Is this my imagination? I'm sure I had done it for a friend and now that he asked me to do it again I noticed I couldn't and ran into this post. Thanks!

  • 0
    Avatar
    Sue Tagliapietra

    https://www.hover.com/email. This link delivers a 404 error. Just letting you know.

    Edited by Sue Tagliapietra
  • 0
    Avatar
    Kim O'Kelly

    I've gone through all the steps but I haven't received the confirmation email from Gmail and it's not in the Spam folder.  How can I resolve this? 

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