How to: Use Hover email with Gmail

Many people enjoy sending all of their email from multiple email accounts all into one Gmail account. There are a couple of ways to accomplish this, and each has their own advantages and disadvantages. Using a variety of methods, we can set up email accounts which are created on Hover to be sent to your own Gmail account, and also configure that Gmail account to allow you to send from your Hover email account as well.

 

One important thing to note is that it is not possible to perform all of these tasks using a Hover “Forward Only” email account, shown on https://www.hover.com/email. While this type of account will let you forward to any email address, including a Gmail account, that is the only function of a Forward Only account and they cannot be used as the sender address from within Gmail.

 

Let's get started setting this up!

 

The following instructions apply only to Hover email accounts categorized as either a “Small Mailbox” or “Big Mailbox”, but cannot be performed using a “Forward Only” account.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

The most common way to get messages from your Hover inbox (all existing messages in the Inbox, and any messages which get sent at a later time) and into your Gmail account is to allow Gmail to make a POP3 (Post Office Protocol) connection to the Hover email server. Gmail will require the Hover server information to make that connection.

 

1. To begin, sign into your Gmail account by visiting https://mail.google.com, and and entering your Gmail address and password. Once you sign in, click the Settings icon in the upper right corner of the interface and select Settings from the drop-down menu.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

 

2. Clicking on the Settings option, brings up a new menu with several pages of options. Click on Accounts and Import to find the option to Check mail from other accounts (using POP3):.

Click on the link Add a POP3 mail account you own, to begin adding a POP3 connection to your Hover email account.

 

3. This brings up a new window which prompts you to enter your email address. Enter your email address, as well as the name you'd like to call it by, and click the Next Step button.

 

4. This brings us to the page shown below where you will need to enter the POP3 server settings to allow Gmail to sign into Hover's POP3 servers with your account and retrieve emails.

 

This form often comes with a default value in the Username and POP Server section, but those should be removed and replaced with the following values instead.

Username: (enter your Hover email address)

Password: (enter the password for your Hover email address)

POP Server: mail.hover.com

Port: 995 (if SSL is enabled); 110 (if SSL is disabled).

 

It's a good idea to also make sure to check off Leave a copy of retrieved message on the server. When using a POP3 connection, from any platform, the client that you are using will remove all emails from your Inbox on Hover, leaving those emails no longer in your Hover.com Inbox. While this may be useful in some scenarios, most of the time this can lead to problems later on. It's advisable to make sure that the Leave a copy of retrieved message on the server option is selected to make sure that any email which is pulled in from Gmail, using a POP3 connection, generates a backup copy of that message to place back in the Inbox of your Hover.com account as well.

The option Always use a secure connection (SSL) when retrieving mail is also something which is very useful. This makes sure the username and password you had entered is encrypted every time Gmail attempts to connect to Hover to pull in your emails.

 

Once all of the settings have been entered, your settings should look similar to those displayed on the image shown above at which time you can then click Add Account.

 

5. You're brought to a confirmation page, if all data is entered correctly, which displays "Your mail account has been added.” It gives you the option to also send email from the same Hover email account, but you can select No from here, and click the Finish button to allow Gmail to begin pulling in everything from your Hover inbox. Depending on how many emails you had in your Hover account, this may take Gmail some time to finish up.

Optional: Speed up email delivery to Gmail by Forwarding

For many users, this will be enough to get all of your messages, but there are a few notable problems that can come up for some users. First, Gmail will only check POP3 connections every 60 minutes unless you manually force Gmail to pull in email between 60 minute intervals. We can correct for this by making emails get sent over to your Gmail account using email forwarding from within your Hover email account settings.

1. Sign into Webmail at https://mail.hover.com

2. Click on Settings

3. Go to Mail Forwarding. We can use this menu to set up automatic email forwarding to Gmail which will make it arrive at a much quicker rate in most instances.

4. Make sure to select Enabled and to enter your Gmail address in the Forwarding Recipients option.

 

It's a good idea to allow Keep local copy to be enabled as well. If you ever need a backup of messages that you normally would manage through your Gmail account, this keeps them stored in your Hover email.

 

5. Click “Save” to ensure that your email forwarding is finalized.

Email forwarding may be preferred by some users, mostly because it is a lot faster than using a POP3 connection to get your emails. However, the main advantage of using a POP3 connection within your Gmail interface is to pick up any emails which were unable to be forwarded by Hover if they were blocked by our outgoing spam filter. Using both methods, both forwarding to Gmail and having Gmail retrieve messages through a POP3 connection will better facilitate a connection between the two accounts.

Optional: Include your Spam in emails retrieved by Gmail

Often there are emails which get filtered by Hover's spam filter as soon as they get to your account. They are immediately put into your Spam folder and there is no attempt to forward messages which have been classified as spam. However, there are some users who wish to turn off Spam filtering and have all messages placed in their Gmail account.

 

Since the POP3 connection in Gmail will pull in everything from your Inbox, you can change your Webmail settings within your Hover email account so that all spam messages are stored in your Inbox rather than in your Spam folder, which allows Gmail to retrieve them using the POP3 connection.

 

To change your Webmail spam settings, first sign into Webmail.

1. Visit https://mail.hover.com and sign into your email account.

2. Click on Settings.

3. Within the Settings page, select Spam Settings from the options on the left menu panel.

4. The Spam Folder needs to be changed from “Default” to “INBOX”

Gmail will then be able to pull in anything which had been previously filtered out and categorized as spam by Hover's spam filters. There is an image below which shows how your Webmail spam settings would look.

Optional: Include your Spam in emails retrieved by Gmail

How to: Send emails from Gmail using your Hover email address

Often you'll want to send replies to messages which are sent to your Hover email account, and make sure that you are replying from the same email account that the messages had originally been sent to. Gmail has an option that allows you to connect to the Hover SMTP Servers to allow you to send through their interface using your Hover email account.

1. To get started, we go back to the Accounts and Imports menu in Gmail.

How to: Send emails from Gmail using your Hover email address

 

2. From the Accounts and Imports menu, navigate to the Send mail as: section and click Add another email address you own link. Note: if you are using a forward-only account, you will be unable to use the Send mail as: feature because there is mailbox attached to the email address.

 

3. A new menu pops up and asks you to enter your email address. Ensure that you enter the Name that you wish to be displayed to other people who receive emails sent from your Hover email address. Enter your email address in the next field, and ensure that Treat as an alias remains unchecked (do not select this option). Click Next Step to proceed.

 

4. Gmail then required that you enter the Hover SMTP server settings requried to connect to our servers so that they can send email from your account for you. These need to be configured with the following server settings, also displayed in the image below.

SMTP Server: mail.hover.com

Port: 465

Username: (your Hover email address)

Password: (the password corresponding to your Hover email address)

 

Click Add Account.

 

5. Google will ask you to verify you are the owner of the email account that you are adding SMTP settings for, as seen in the following image.

To complete Google's verification, visit https://mail.hover.com/ and sign into your Hover email account.

You should receive an email that looks like the one below.

 

There are two methods to complete the verification. First, you can click on the large link following the text that says “pelase click the link below to confirm your request”. This is the quickest method.

However, you can also copy the “Confirmation code” presented above it and use it in the Gmail dialog box (seen in the previous image) and click the Verify button.

 

After completing the verification process from Google, you will then be able to send email from your Gmail account using your Hover email address.

Have more questions? Submit a request

121 Comments

  • 1
    Avatar
    Ryan Ovsienko

    This isn't fair...

    On the https://www.hover.com/email page, under the "Forward Only" section,  continuing down to  "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."

    which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage"

  • 1
    Avatar
    Andrew Costen

    Hi Tracy,

    We actually wrote up a help document on this very topic. Check it out at: https://help.hover.com/entries/21226772-How-to-Google-Apps-domain-verification-and-MX-records

  • 0
    Avatar
    Carlos Saborio

    Hi! I get the impression that a couple of years ago I could actually use Gmail's 'Send mail as' feature with 'Forward Only' Hover emails. Is this my imagination? I'm sure I had done it for a friend and now that he asked me to do it again I noticed I couldn't and ran into this post. Thanks!

  • 0
    Avatar
    Brian Cabral

    Hi Brian,

    I just sent you an email. Please feel free to reply so we can begin troubleshooting the account.

     

  • 0
    Avatar
    Brian Cabral

    Hi Ali, we were able to correct the MX record for your domain while speaking on the phone yesterday. It's always a good idea to send a couple test messages back and forth from webmail to ensure the email is sending and receiving fine and the password is correct :)

  • 0
    Avatar
    Miguel Castillo

    Does this process work with the $5 per year Forward Only email plan? Are you able to confirm your "you@yourdomain.com" email address to gmail if you don't have an actual email box?

  • 0
    Avatar
    Blair M

    Hi Jeffrey, 

    Thanks for the comment.  I just replied to your other post and now am addressing this one here.  I attempted to find your Hover account using your name, but I brought up more than one Hover account with that name.  Are you able to send us your account information to help@hover.com so I can pull up your email and find out what the issue could be?  If you could send us your username and/or email address you're having the issue with, I can then locate your account and verify you before we get into troubleshooting the problem.

    Typically speaking, however, "User not permitted to relay" is related to the send function of the email address. I won't know why your sending capabilities may not be enabled until I can look into your account further.  If you are able to send from Outlook, but not Gmail, is it possible you're sending through your ISP's SMTP servers as opposed to the Hover servers?  If your sending is disabled in Hover, that could explain why you can send through Outlook, but not Gmail.  I'll know more when I locate your account.

  • 0
    Avatar
    John Cole

    I too have encountered the same issue since March 11th:

    Error reading mail. 

    Server returned error "Error in LIST command: A"

    Can I get some assistance please?

  • 0
    Avatar
    Brian Cabral

    Hi Durrell,

    I sent a reply to your email and answered your forum post in our transfer to hover article available here

  • 0
    Avatar
    Susana Mora

    Im Having problems with Gmail configuration I get till #5 and then an error I tried everything, the password is my hover password, or gmail password...I tried both and have no idea what Im doing wrong I type evything as shown and not working can you help me

    Thanks

  • 0
    Avatar
    Alese Stroud

    Also, when I try to set up Gmail to send mail using my Hover.com account, it forces me thru the SMTP server insteal of allowing me to send thru Gmail.  Any ideas on how to fix that?

  • 0
    Avatar
    Joel Pais

    John, Michael will be following up with you in the request you submitted to help@hover.com.

  • 0
    Avatar
    Kevin Kane

    The reply to Durrell went to my inbox.

  • 0
    Avatar
    Henry Abey

    Hi Fiona, if you're having trouble with Gmail receiving e-mail, you can add an e-mail address as a Safe Sender with Google's filter settings. You can Create a new filter, using your Hover e-mail address, and make sure that "Never send it to Spam" is selected for your filter options.

  • 0
    Avatar
    Lucas Ostrowski

    Hello,

    I just purchased the realnames email address "lucas@ostrowski.com". Is there any way I can add it to my existing google apps email address using IMAP? I am unable to complete the 'send as lucas@ostrowski.com' section... I get this error:

    |
    Add another email address you own
    |
    |

    |
    Functionality not enabled.
    |
    |
     
    |
    |
    You must send through ostrowski.com SMTP servers when you send as lucas@ostrowski.com. However, this functionality is not available for your account. Please contact your domain administrator for more information.
    |

    |

    Any advice? I would ideally like this to work via IMAP on my google apps account, but I need the ability to not only receive the email there, but to send as the address as well. Is this doable? 

     

    Thank you very much in advance!

  • 0
    Avatar
    Todd White

    Hello...I to have been getting the same error in Gmail about:

    "Error reading mail. 

    Server returned error "Error in LIST command: A"

    AND

    Hover does not support leaving email.

     

    please assist?

     

     

  • 0
    Avatar
    Darta Riekstina

    I have a forward only email with Hover and I am trying to set up a "reply from" in Gmail for this e-mail address, but I am not succeeding. Would you send me instructions please?

  • 0
    Avatar
    Fiona Nevell

    I’m having trouble getting my Gmail to accept my domain email. I have checked Hover’s page How to: Google Apps domain verification and MX records and Google’s page Create CNAME records. They have both left me completely confused. Is there a simple way to do whatever needs to be done please?

     (Edit : Removed code for easier reading - Henry)

  • 0
    Avatar
    Blair M

    Hi Lucas, 

    This sounds like a feature that's not enabled in your Google Apps account.  We don't have any option of enabling or disabling your ability to send mail through Gmail.  The steps above show you how to set this up to send through our SMTP servers, so I'm thinking maybe there's something either in Gmail or your Google Apps control panel that isn't allowing you to use third party SMTP servers.

    Are you able to contact Google Apps support and see if they can show where to enable this option?

  • 0
    Avatar
    Kim O'Kelly

    I've gone through all the steps but I haven't received the confirmation email from Gmail and it's not in the Spam folder.  How can I resolve this? 

  • 0
    Avatar
    Arjan van der Veen

    I am experiencing the same problem: Server returned error "Error in LIST command: A"

  • 0
    Avatar
    Matthías Sigurðsson

    Will this tutorial also work for the cheapest e-mail bundle (the 5$ "forwarding only")?

  • 0
    Avatar
    Fiona Nevell

    Sorry about all that code. Din't realise Word would send it along as well

  • 0
    Avatar
    Asa Cox

    Hi there

    I'm not able to get to the verification step because when Gmail tries to authenticate it says the Hover mail server is responding too slowly.

    I'm trying to set up 2 accounts, both of which I can access via mail.hover.com, but despite following the above very carefully, I can't finish the set up.

    I've set up numerous accounts before, so maybe this is just an short term issue? 

    Also, I am not given the option of  sending through Gmail (Step 10), not sure if this is something that changes with the recent Gmail update?

    Thanks

    Asa 

  • 0
    Avatar
    Austin Kinney

    I am also having this same problem. It pulls down mail sometimes and then goes for hours only throwing "Error in LIST command: A" over and over.

  • 0
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    Yovano Fonseca

    Weeee! Ha ido muy bien, gracias por el tutorial, ha sido de gran ayuda.

    Estaría bien que se actualizará en último paso que hace referencia el punto 10. Por defecto gmail recomienda TLS

    Gracias!

  • 0
    Avatar
    SOMASUNDARAM MUKUNTHAN

    Hi I am not receiving the verification email from gmail to my hover email account that I checked through  https://mail.hover.com. Have asked gmail to resend the mail but still not received it. How do I move forward?

  • 0
    Avatar
    Blair M

    Hi Asa, 

    The mail server you should be using is mail.hover.com.  In your screenshot it shows smtp.hover.com.  This is incorrect. See if you have any better luck with mail.hover.com.  To send mail as your hover email,  you'd have to go to Settings > Accounts > in the section for "Send mail as" select "Add another email address you own".  

    Let me know if you have trouble still.

  • 0
    Avatar
    Zachary Kuzda

    Add me to the list for gmail getting the error. 

    Error reading mail. 

    Server returned error "Error in LIST command: A"

  • 0
    Avatar
    Brian Cabral

    Hi Matthias,

    These instructions are only applicable for our email options that include a mailbox i.e. the small and big mailbox. Forward only addresses do not include a mailbox so it would not be possible to configure those addresses in gmail using the pop3 client feature.

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