How to: Use Hover email with Gmail (Updated May 3, 2016)

Many people enjoy sending all of their email from multiple email accounts all into one Gmail account. There are a couple of ways to accomplish this, and each has their own advantages and disadvantages. Using a variety of methods, we can set up email accounts which are created on Hover to be sent to your own Gmail account, and also configure that Gmail account to allow you to send from your Hover email account as well.

 

One important thing to note is that it is not possible to perform all of these tasks using a Hover “Forward Only” email account, shown on https://www.hover.com/email. While this type of account will let you forward to any email address, including a Gmail account, that is the only function of a Forward Only account and they cannot be used as the sender address from within Gmail.

 

Let's get started setting this up!

 

The following instructions apply only to Hover email accounts categorized as either a “Small Mailbox” or “Big Mailbox”, but cannot be performed using a “Forward Only” account.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

The most common way to get messages from your Hover inbox (all existing messages in the Inbox, and any messages which get sent at a later time) and into your Gmail account is to allow Gmail to make a POP3 (Post Office Protocol) connection to the Hover email server. Gmail will require the Hover server information to make that connection.

 

1. To begin, sign into your Gmail account by visiting https://mail.google.com, and and entering your Gmail address and password. Once you sign in, click the Settings icon in the upper right corner of the interface and select Settings from the drop-down menu.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

 

2. Clicking on the Settings option, brings up a new menu with several pages of options. Click on Accounts and Import to find the option to Check mail from other accounts (using POP3):.

Click on the link Add a POP3 mail account you own, to begin adding a POP3 connection to your Hover email account.

 

3. This brings up a new window which prompts you to enter your email address. Enter your email address, as well as the name you'd like to call it by, and click the Next Step button.

 

4. This brings us to the page shown below where you will need to enter the POP3 server settings to allow Gmail to sign into Hover's POP3 servers with your account and retrieve emails.

 

This form often comes with a default value in the Username and POP Server section, but those should be removed and replaced with the following values instead.

Username: (enter your Hover email address)

Password: (enter the password for your Hover email address)

POP Server: mail.hover.com

Port: 995 (if SSL is enabled); 110 (if SSL is disabled).

 

It's a good idea to also make sure to check off Leave a copy of retrieved message on the server. When using a POP3 connection, from any platform, the client that you are using will remove all emails from your Inbox on Hover, leaving those emails no longer in your Hover.com Inbox. While this may be useful in some scenarios, most of the time this can lead to problems later on. It's advisable to make sure that the Leave a copy of retrieved message on the server option is selected to make sure that any email which is pulled in from Gmail, using a POP3 connection, generates a backup copy of that message to place back in the Inbox of your Hover.com account as well.

The option Always use a secure connection (SSL) when retrieving mail is also something which is very useful. This makes sure the username and password you had entered is encrypted every time Gmail attempts to connect to Hover to pull in your emails.

 

Once all of the settings have been entered, your settings should look similar to those displayed on the image shown above at which time you can then click Add Account.

 

5. You're brought to a confirmation page, if all data is entered correctly, which displays "Your mail account has been added.” It gives you the option to also send email from the same Hover email account, but you can select No from here, and click the Finish button to allow Gmail to begin pulling in everything from your Hover inbox. Depending on how many emails you had in your Hover account, this may take Gmail some time to finish up.

Optional: Speed up email delivery to Gmail by Forwarding

For many users, this will be enough to get all of your messages, but there are a few notable problems that can come up for some users. First, Gmail will only check POP3 connections every 60 minutes unless you manually force Gmail to pull in email between 60 minute intervals. We can correct for this by making emails get sent over to your Gmail account using email forwarding from within your Hover email account settings.

1. Sign into Webmail at https://mail.hover.com

2. Click on Settings

3. Go to Mail Forwarding. We can use this menu to set up automatic email forwarding to Gmail which will make it arrive at a much quicker rate in most instances.

4. Make sure to select Enabled and to enter your Gmail address in the Forwarding Recipients option.

 

It's a good idea to allow Keep local copy to be enabled as well. If you ever need a backup of messages that you normally would manage through your Gmail account, this keeps them stored in your Hover email.

 

5. Click “Save” to ensure that your email forwarding is finalized.

Email forwarding may be preferred by some users, mostly because it is a lot faster than using a POP3 connection to get your emails. However, the main advantage of using a POP3 connection within your Gmail interface is to pick up any emails which were unable to be forwarded by Hover if they were blocked by our outgoing spam filter. Using both methods, both forwarding to Gmail and having Gmail retrieve messages through a POP3 connection will better facilitate a connection between the two accounts.

Optional: Include your Spam in emails retrieved by Gmail

Often there are emails which get filtered by Hover's spam filter as soon as they get to your account. They are immediately put into your Spam folder and there is no attempt to forward messages which have been classified as spam. However, there are some users who wish to turn off Spam filtering and have all messages placed in their Gmail account.

 

Since the POP3 connection in Gmail will pull in everything from your Inbox, you can change your Webmail settings within your Hover email account so that all spam messages are stored in your Inbox rather than in your Spam folder, which allows Gmail to retrieve them using the POP3 connection.

 

To change your Webmail spam settings, first sign into Webmail.

1. Visit https://mail.hover.com and sign into your email account.

2. Click on Settings.

3. Within the Settings page, select Spam Settings from the options on the left menu panel.

4. The Spam Folder needs to be changed from “Default” to “INBOX”

Gmail will then be able to pull in anything which had been previously filtered out and categorized as spam by Hover's spam filters. There is an image below which shows how your Webmail spam settings would look.

Optional: Include your Spam in emails retrieved by Gmail

How to: Send emails from Gmail using your Hover email address

Often you'll want to send replies to messages which are sent to your Hover email account, and make sure that you are replying from the same email account that the messages had originally been sent to. Gmail has an option that allows you to connect to the Hover SMTP Servers to allow you to send through their interface using your Hover email account.

1. To get started, we go back to the Accounts and Imports menu in Gmail.

How to: Send emails from Gmail using your Hover email address

 

2. From the Accounts and Imports menu, navigate to the Send mail as: section and click Add another email address you own link. Note: if you are using a forward-only account, you will be unable to use the Send mail as: feature because there is mailbox attached to the email address.

 

3. A new menu pops up and asks you to enter your email address. Ensure that you enter the Name that you wish to be displayed to other people who receive emails sent from your Hover email address. Enter your email address in the next field, and ensure that Treat as an alias remains unchecked (do not select this option). Click Next Step to proceed.

 

4. Gmail then required that you enter the Hover SMTP server settings requried to connect to our servers so that they can send email from your account for you. These need to be configured with the following server settings, also displayed in the image below.

SMTP Server: mail.hover.com

Port: 465

Username: (your Hover email address)

Password: (the password corresponding to your Hover email address)

 

Click Add Account.

 

5. Google will ask you to verify you are the owner of the email account that you are adding SMTP settings for, as seen in the following image.

To complete Google's verification, visit https://mail.hover.com/ and sign into your Hover email account.

You should receive an email that looks like the one below.

 

There are two methods to complete the verification. First, you can click on the large link following the text that says “pelase click the link below to confirm your request”. This is the quickest method.

However, you can also copy the “Confirmation code” presented above it and use it in the Gmail dialog box (seen in the previous image) and click the Verify button.

 

After completing the verification process from Google, you will then be able to send email from your Gmail account using your Hover email address.

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116 Comments

  • 0
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    Diorgenes Mello

    Do you have tried the forward feature from HOVER mail???

  • 0
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    Tracy Greenwood

    Looking for directions on how to use a business Gmail account I purchased. I'm not thrilled to find out too late that Hover charges extra for email addresses, so I decided to buy a Gmail address. I do not want to read my email from Hover using Gmail. I want to read my Gmail business address using the same domain name as the address I registered with Hover in Gmail. 

    Anyway, searches for how to make this Gmail address work are not turning up instructions on how to point to Gmail's server. Any email to my address bounced back with an error. 

    I'm sure this is not the first time this has happened (trying to use a business Gmail account instead of buying email addresses from Hover). Hover is configured to only use Hover for email. Where can I find the instructions? I have checked the FAQs in Hover and Gmail. Need instructions in laymen's terms, please. 

    Thanks in advance. 

  • 1
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    Andrew Costen

    Hi Tracy,

    We actually wrote up a help document on this very topic. Check it out at: https://help.hover.com/entries/21226772-How-to-Google-Apps-domain-verification-and-MX-records

  • 0
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    Daina Hewson

    I've gotten through nearly all the steps after some trial and error, but for some reason, I'm not getting the verification email from gmail. Do you know what might be wrong?

  • 0
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    Brennan Valenzuela

    Hi Daina, can you check your spam folder to see if it arrived there please?

  • 0
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    Daina Hewson

    Nothing there either. I feel like the problem is with my hover account as it's not recieving any mail I send it from my outside accounts...

  • 0
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    Brennan Valenzuela

    Daina, I just sent you an email so I can investigate. I look forward to hearing from you.

  • 0
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    Christine Preston

    I am having a problem right in the beginning "Server denied POP3 access for the given username and password."

  • 0
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    Sam Coulombe

    Hey there Christine, I've sent you an email to help you get started! 

    -Sam

  • 0
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    Shauna Ironside

    I am having the same issue as Christine, "server denied POP3...". Please help!

    Thanks!

  • 0
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    Henry Abey

    Hi Shauna, I see you've been working with Rodger to get your e-mail set up. Please let us know if you need additional help.

  • 0
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    Miguel Castillo

    Does this process work with the $5 per year Forward Only email plan? Are you able to confirm your "you@yourdomain.com" email address to gmail if you don't have an actual email box?

  • 0
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    Brennan Valenzuela

    Hi Miguel, using Hover email from Gmail requires an actual physical inbox, so the Forward-only plan will not work. Thanks for asking.

  • 0
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    Kevin Thorn

    Yep. Me, too. Getting the same issue as others, "server denied POP3..." 

    I changed my password on the Email settings in my Hover.com account per a help ticket reply. Is there a certain amount of time before the server resets itself with my new password in order for Gmail to verify?

  • 0
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    Henry Abey

    Hi Kevin, sorry to hear that you're having trouble with your Hover mail. I'm sending you an e-mail so we can work on getting this fixed for you.

  • 0
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    Susana Mora

    Im Having problems with Gmail configuration I get till #5 and then an error I tried everything, the password is my hover password, or gmail password...I tried both and have no idea what Im doing wrong I type evything as shown and not working can you help me

    Thanks

  • 0
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    Susana Mora

    Im attaching where I get stuck....thanks for the help :)

  • 0
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    Siham Mohammed

    Hi Susana,

    The password would be your webmail password which is usually different from the one you use for your Hover login page. I would suggest verifying your email password in your Hover account first and then setting it up with Gmail once more.

    You can update the password by logging into your Hover account at www.hover.com and selecting the Emails tab. Place your cursor over your email address and the "password" option will appear. Let me know if you run into any trouble from there.

  • 0
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    Fiona Nevell

    I’m having trouble getting my Gmail to accept my domain email. I have checked Hover’s page How to: Google Apps domain verification and MX records and Google’s page Create CNAME records. They have both left me completely confused. Is there a simple way to do whatever needs to be done please?

     (Edit : Removed code for easier reading - Henry)

  • 0
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    Fiona Nevell

    Sorry about all that code. Din't realise Word would send it along as well

  • 0
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    Henry Abey

    Hi Fiona, if you're having trouble with Gmail receiving e-mail, you can add an e-mail address as a Safe Sender with Google's filter settings. You can Create a new filter, using your Hover e-mail address, and make sure that "Never send it to Spam" is selected for your filter options.

  • 0
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    Fiona Nevell

    Hi Henry

    The problem is Gmail isn’t receiving my Hover email at all. It is not in Spam or anywhere else in Gmail. When I attempt to add my Hover email to Gmail as per this page I get an error when I enter my Hover email address, password and POP server info. I am confused as to which password is to be used. When I go to my email page at Hover I am unable to get ‘password’ to appear when I put my cursor over my email address so I use my Hover password.  When I enter the Hover password and other info Gmail gives me the error Server denied POP3 access for the given username and password.

  • 0
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    Henry Abey

    Hi Fiona, if you've purchased a forward only e-mail, this won't work since it's not a POP e-mail address. There is no password for forward e-mail since there is no mailbox to log into.

  • 0
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    Ryan Ovsienko

    This isn't fair...

    On the https://www.hover.com/email page, under the "Forward Only" section,  continuing down to  "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."

    which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage"

  • 0
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    Henry Abey

    Hi Ryan, you can forward email on a forward only address to a Gmail address, but you won't be able to have this e-mail synced via POP to your Gmail account since the forward only mailbox doesn't have a password.

  • 0
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    Aaron Sousa

    Hi,  not all of my email is being forwarded to my gmail account.  I'm able to get some of it, but not everything.  Can you please set it not to filter out spam, I believe that is what's happening.  Thanks, Aaron

  • 0
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    Henry Abey

    Hi Aaron, I've sent you an e-mail to help troubleshoot your account. Please keep an eye on your inbox for the e-mail.

  • 0
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    SOMASUNDARAM MUKUNTHAN

    Hi I am not receiving the verification email from gmail to my hover email account that I checked through  https://mail.hover.com. Have asked gmail to resend the mail but still not received it. How do I move forward?

  • 0
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    SOMASUNDARAM MUKUNTHAN

    Gmail just sent me this message :

     

    Delivery to the following recipient failed permanently:

          bookings@lankavillas.com

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain  lankavillas.com by  smtp.secureserver.net. [72.167.238.201].

    The error that the other server returned was:

    550 #5.1.0 Address rejected.

    ----- Message suppressed -----

  • 0
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    Blair M

    Hi Somasundara, 

    I had a look at your domain  lankavillas.com and can see the name servers are not pointing to Hover.   If you're no longer using the GoDaddy name servers for hosting or email services, you should change those over to ns1.hover.com and ns2.hover.com.  This will enable you to use our DNS for this domain.  Your email should begin working in about 24-48 hours after the name server changes as it can take that long for the changes to propagate. 

    If you are using those GoDaddy name servers for website hosting still, then you'll need to edit the MX record over there on their servers to point to our MX record, which is:

    Priority: 10

    Hostname:  mx.hover.com.cust.hostedemail.com

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