Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

115 Comments

  • 0
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    Brennan Valenzuela

    Hi Fabrizio, you did the right thing by switching to IMAP if you were looking for global mail syncing. The issue sounds like it is local to your device. My suggestion is to check for firmware upgrades, uninstall, then re-install your email account again. Hope that helps.

  • 0
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    Jayne Brindley

    This is getting very tiresome - Why has the sending email stopped working from my Office 2007..... POP3 IMAP SMTP PORTS AUTHENTICATION etc etc etc have been set and reset more time than I care to type. Please can someone help as I NEED to send email ASAP 

    @feeling rather frustrated 

  • 0
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    Fabrizio Fiori

    Is there a way to push or force IMAP to update all devices?  I recently changed all my email from POP to IMAP.  I've connect to the Hover IMAP server with multiple devices and am having issues only with my tablet.

    I receive the email, but not all the emails are complete, many have the title, subject and the body of the email is empty.  When I go to Outlook, other devices or WebMail it's fine, all the text or attachments are there.  I once in a while get the message "More Details" and when I click that it pull the body of attachments, but that message / link doesn't pop up most of the time.  I haven't been able to figure out a way to force the email on the tablet to pull that email down again).  I'd say it's not every email, but 1-2 out of 3 are like this, just empty with sender and subject.

    • Samsung Galaxy 1 (p7510)

    • Android 4.0.4

    • Native Mail client that came with the tablet/Android

     

    Any suggestions?  I suspect I need to get a new Android Mail client, but want to check first.

     

    Thanks.

     

  • 0
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    Andreas Brugger

    Hi Brian,

    thank you, you helped me to solve the problem! Excellent help desk!

  • 0
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    Brennan Valenzuela

    Hi Ian, that's a great suggestion. We'll put one in the works.

  • 0
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    Jason Gaudet

    Also tried 465 with SSL enabled... same thing: email goes but never arrived in any inbox.

  • 0
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    Joel Pais

    Jayne,

    As mentioned in the Outlook post, you'll be receiving a reply shortly.

  • 0
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    Rob Lake

    Hey Brad, that info populates by default in most clients, but if it's not in Mail Pilot, just enter a forward slash. ("/"  but without the quotes.)

  • 0
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    Tomas Westergren

    I can no longer send e-mails. Mail in MacOS 10.9.5 says that server is offline. Any recommendations?

  • 0
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    Alex Peters

    Are there any plans at this stage to support TLS in addition to the current SSL offering?

  • 0
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    Michael Isenberg

    POP3 access seems to have stopped working a few days ago?  Had been accessing via G-Mail's "Check mail from other accounts" feature, but it's been getting error messages since 10/13/17.

  • 0
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    Jason Gaudet

    Robert, after adjusting the firewall, outgoing emails seem to be working now on port 587. However... when I send to my gmail account, the email goes through with no issue. But when I send to emails hosted by my ISP (Bell-Aliant... ie. sympatico/nbnet) those emails leave my Outlook, but never arrive back via the receiptiant email. I logged into those email's webmail and did not find any Spam filters on. Any suggestion?

  • 0
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    Jayne Brindley

    Ah Ha..... all is working well now. You must have enabled something..... Thanks - Now a happy bunny

  • 0
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    Rolf Theil

    After having set up a Hover e-mail account in Thunderbird on my iMac, I've tried many times without success to get into contact with my new account via Apple Mail and Thunderbird on my MacBook. I simply don't understand what's wrong!

  • 0
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    Virginia Huebscher

    hi there, since my el capitan upgrade I can't send messages from my apple mail. I configured from scratch with all the possible server settings ssls but still cannot send. The server says, HOVER is offline. The message comes up to deactivate ssl. If I do and save, the system still comes up with the SSL activated, even though I deactivated it. What am I missing out? Thanks!

  • 0
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    Mistretta Ana Clara

    Hello, I have my account configured with WIX DNS and I can't make my email work. It logs in vía Webmail and sends emails, but can't receive any. What am I doing wrong?

    Thanks!

  • 0
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    Brian McDonough

    I just set up my email, and I can send messages fine, but I am not receiving any test messages in my inbox- not even in the webmail client. Thoughts?

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    Mikael Raheem

    I'm having trouble getting forwarded messages with a newly created forwarding email. I set it up recently and am wondering if there's a period of time I have to wait before it starts to work. The log on the website doesn't show any forwards going through.

    Thanks

  • 0
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    Brennan Valenzuela

    Hello Dan and Brad, I've spoken to Mail Pilot and they don't currently support the ability to create sub-folders with their app. Here is their response below:

    "This is not currently possible in Mail Pilot. However, we've made note of this feature request for consideration in the future."

    I believe Mail Pilot's philosophy is to do away with folders and sub-folders. They are looking to change the whole email experience and have their end users work with 'lists.' Here is one article on what they're trying to do:

    "With Mail Pilot you get several choices for handling emails beyond the traditional reply and forwarding of messages. Though the bulk of the messages we receive consists of newsletters and advertisements, family and job-related messages typically require some type of action. In traditional mail clients, you have to save messages to folders for later review. In Mail Pilot you can scrub your finger to the right on a message and choose to Set Aside or set it to appear back in your inbox for review in one to five days. This feature is useful for when you need to respond to or review messages when you have more time, but you don’t want to leave your inbox cluttered with messages you’ve already opened."

    Source:  http://www.makeuseof.com/tag/mail-pilot-turns-your-inbox-into-a-to-do-manager-ios/

  • 0
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    Terri-Leigh H.

    Hi Virginia & Tomas

    Thanks for contacting us about email on Mac. You'll want to make sure that you have your Outgoing (SMTP) email settings in the Mail app set to the following:

    • Automatically detect and maintain account settings OFF
    • Port set to either 465 with SSL on or 587 with SSL off
    • Authentication set to 'Password"
    • Username will be your full email address
    • Password is your email password

    The updates to the OS remove these settings so once you have updated that, be sure to close the Preferences and Quit the Mail app. Open it back up and go to Mailboxes > Take All Accounts Offline. Allow it to complete then go back to Mailboxes > Take All Accounts Online. Give it a few moments and you should be back up and running again.

    Hope that helps clear up the offline issue with Mac Mail.

  • 0
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    Henry Abey

    Hi Mistretta, I'll send you an e-mail right away so we can get your e-mail working for you.

  • 0
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    Andrew Costen

    Christopher, I see that Tara has helped you out, so you should be in good hands.

  • 0
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    Mikael Raheem

    Whoops, looks like if you try to forward yourself an email from the account that it gets forwards to, it won't work (I was trying to test the new account). Easy fix.

  • 0
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    Sam Coulombe

    Hey there, I see those requests and I am on my way to claim them. Keep an eye on your inbox I will be updating you there. 

    -Sam

  • 0
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    Donald Connolly

    For the last week or so, Outlook 2013 has started to prompt for the password almost every time I try to collect emails (POP3). It then produces an error saying the server rejected the login - Err User does not exist. Any idea what might have suddenly started this to happen? It is not every time, a few times a night it will connect without any problems.

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