Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

115 Comments

  • 0
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    Janet Benton

    Previoulsy I used ot get all emails on all three deveices - desktop, iphone and ipad. Now - since recently reinstalling various email accounts - If my desktop computer is on and receiving emails they are no longer also sent to my iphone and ipad. What do i have to change to return to getting my email equally available on all three?

    Thanks

  • 0
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    Henry Abey

    Hi Janet, it sounds like your computer has been setup to use POP3 instead of IMAP, so the e-mails may no longer be on our servers. I'll be sending you an e-mail soon to help get this fixed for you.

  • 0
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    Stéphane Deraeve

    Hello,

    not returned to webmail with my new email address hover

    either the address or the password is known. help me

  • 0
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    Henry Abey

    Hi Stéphane, I see you've sent us a help request via e-mail. Please keep an eye on your inbox will be sending you a reply right away.

  • 0
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    Stéphane Deraeve

    I just can not go to the page to see the mails,

    Authentication failed. Invalid credentials !!!!!

  • 0
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    Stéphane Deraeve

    hank you for the answer but I see that next to my email address I do not have the password just mention ...... Edit:

    address forward delete and no "password"

  • 0
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    Henry Abey

    Stéphane, we sent the e-mail to your Gmail address, not your Hover account. Do you still have access to Gmail?

  • 0
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    Michael Quinn

    I figure I should add a comment in case someone else is spending the day trying to sort out the same problem I did.

    The SMTP URL is mail.hover.com - not smtp.hover.com

    Yeah I just spent a day trying to troubleshoot different ports and SSL settings. Turns out I'm an idiot.

  • 0
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    Stéphane Deraeve

    Thank's every body hit's ok now !!!!! 

  • 0
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    Henry Abey

    Glad to hear everything's working for you guys now! Let us know if you need anything else.

  • 0
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    Alex Peters

    Are there any plans at this stage to support TLS in addition to the current SSL offering?

  • 0
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    Henry Abey

    Hi Alex, we don't currently have plans to add TLS support. It may be something we can add to our to-do list down the line, but it's not on our immediate roadmap. Thanks for the question! 

  • 0
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    Andrew Chan

    If I use outgoing SMTP on port 25, 587 or 8025, I need to turn SSL off and my hover username and password are sent as plaintext from my computer through the the net to reach the hover server which may possibly be sniffed by someone.

    If I use outgoing SMTP on port 465 with SSL on, my hover username and password are encrypted from my computer through the the net to reach the hover server which should be a bit safer.

    Please correct me if I'm wrong.

    Thanks.

  • 0
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    Alexandra O'Neal

    A question - I've set my email Hover service for a particular address to point to another email address. A few days later I changed it to point to a new email address. How long before emails actually start forwarding to the new address?

    Thanks :-)

  • 0
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    Blair M

    Hi Andrew, 

    sorry we never got back to your forum post.  Yes, using SSL will create a secure connection in which all your personal information is transmitted, and that is much safer than not having SSL enabled.

    Alexandra,

    The changes you made should take effect right away, however there is a limit to the number of email that can be sent when you create a new email address.  It gradually increases over the course of 24 hours.  Are you still having any trouble with the forwarding today?

  • 0
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    Jayne Brindley

    This is getting very tiresome - Why has the sending email stopped working from my Office 2007..... POP3 IMAP SMTP PORTS AUTHENTICATION etc etc etc have been set and reset more time than I care to type. Please can someone help as I NEED to send email ASAP 

    @feeling rather frustrated 

  • 0
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    Jayne Brindley

    Have Tech support at Hover gone home for the day. I would like to be my Office 2007 issue resolved please.

  • 0
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    Joel Pais

    Jayne,

    As mentioned in the Outlook post, you'll be receiving a reply shortly.

  • 0
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    Jayne Brindley

    Ah Ha..... all is working well now. You must have enabled something..... Thanks - Now a happy bunny

  • 0
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    Joel Pais

    That's great to hear! The reply you receive from Michael will explain that inability to send in further detail. :]

  • 0
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    Mikael Raheem

    I'm having trouble getting forwarded messages with a newly created forwarding email. I set it up recently and am wondering if there's a period of time I have to wait before it starts to work. The log on the website doesn't show any forwards going through.

    Thanks

  • 0
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    Mikael Raheem

    Whoops, looks like if you try to forward yourself an email from the account that it gets forwards to, it won't work (I was trying to test the new account). Easy fix.

  • 0
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    Shanna Millman

    Mikael...glad to hear you were able to get your email working.  If you need anything, please let us know.

  • 0
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    James Robertson

    Hi,

    I'm using Sparrow to send emails from my webmail account. Unfortunately, I can't receive them again. I'm not sure where to look to reconfigure the POP or IMAP settings, as Sparrow just offers "Incoming" and "Outgoing" mail addresses in the account settings. I've got :

    mail.hover.com

    in both of them. Maybe somebody knows what I need to adjust?

     

    Thanks,

     

    James

  • 0
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    Brian Cabral

    Hi James, I've sent you an email so we can work on setting up your sparrow connection. I'll look out for your reply :)

  • 0
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    Richard Ellwanger

    Hi,

    I'm having the same problem several people have commented on. I'm using Postbox and after setting it up, I can send email but I am not receiving any email. Using port 995 for POP (mail.hover.com) and port 465 for SMTP (mail.hover.com)

    Thanks for any help you can give me!

    Rich

  • 0
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    ANDRZEJ JANISZEWSKI

      How to: Configure Hover email in QuickBooks Pro ? 

    Thanks for any help 

  • 0
    Avatar
    Blair M

    Hi Richard and Andrzej, 

    I can see you both have help requests with us that are both being looked at and worked on by our customer service team.  If you need additional help with these, please feel free to get back to us in those open help requests you have. 

  • 0
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    Jason Nesmith

    I recently set up two webmail addresses with hover. I have successfully logged in to both, and I am able to send emails, but I can not receive emails. Do I need to configure something? Please help.

    Thanks,

    Amanda

     

  • 0
    Avatar
    Shanna Millman

    Hi Jason, I see you sent in a request as well.  With the recent changes, mail is now flowing into your mailboxes with us.  If you need any further assistance, please let us know.

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