Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

117 Comments

  • 1
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    Rob Lake

    Hi Jason,

    It sounds like you have already, but if not, please try all of the SMTP ports (25, 587, 8025) and see if that does it. If it doesn't, you can try turning on SSL and using port 465 too.

    Now if none of that works, and your incoming mail is working just fine, then the most likely explanation is that there's something going on with your network configuration.

    If you're at work or anything like that, you'll want to contact your server administrator and make sure that they're allowing you to access whatever port you're using (so 587, for instance).

    If you're at home, it may be an anti-virus or a firewall that's blocking your access. If you adjust the settings to make the anti-virus/firewall less aggressive, that should do it.

    If none of this does it for you and you keep having a problem, please let us know.

  • 1
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    Rolf Theil

    After having set up a Hover e-mail account in Thunderbird on my iMac, I've tried many times without success to get into contact with my new account via Apple Mail and Thunderbird on my MacBook. I simply don't understand what's wrong!

  • 0
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    Andrew Chan

    If I use outgoing SMTP on port 25, 587 or 8025, I need to turn SSL off and my hover username and password are sent as plaintext from my computer through the the net to reach the hover server which may possibly be sniffed by someone.

    If I use outgoing SMTP on port 465 with SSL on, my hover username and password are encrypted from my computer through the the net to reach the hover server which should be a bit safer.

    Please correct me if I'm wrong.

    Thanks.

  • 0
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    Brad Jordan

    I'm trying to use iPhone email client Mail Pilot with my Hover account.  It needs to create 3 subfolders but can't because it needs me to enter the IMAP root folder name and separator.  What would those be?

  • 0
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    Brian Cabral

    Hi James, I've sent you an email so we can work on setting up your sparrow connection. I'll look out for your reply :)

  • 0
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    Tyson Acker

    @Rolf - I tested your account and it appears to be working.  A customer advisor will be in touch with you shortly to troubleshoot with you one on one.

  • 0
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    Terri-Leigh H.

    Hi Donald

    I've sent you email to your primary email account. Please look for the response there so we can look into your email together.

    Thanks!

  • 0
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    Michael Quinn

    I figure I should add a comment in case someone else is spending the day trying to sort out the same problem I did.

    The SMTP URL is mail.hover.com - not smtp.hover.com

    Yeah I just spent a day trying to troubleshoot different ports and SSL settings. Turns out I'm an idiot.

  • 0
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    Dan Faris

    Hi Brennan, I don't want to create sub folders. The app does - when you add an account the app tries to create folders for its own use. It fails, then it asks if we know the information I originally asked for.

  • 0
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    Jason Nesmith

    I recently set up two webmail addresses with hover. I have successfully logged in to both, and I am able to send emails, but I can not receive emails. Do I need to configure something? Please help.

    Thanks,

    Amanda

     

  • 0
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    Ian William Ward

    Hi folks

    how about detailing the email settings for the new opera mail that was launched a couple of moths ago - looks very nice but not sure I've set it up properly and a tutorial similar to the ones you have for Thunderbird/Outlook etc would be great

     

    Regards

    W

  • 0
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    Rene Kint

    I am trying to run a small mail server, relaying outgoing mail to the hover mailserver. I get the error "coud not authenticate: no mechanism available". Anyone help? I have password auth on, the hover credentials filled out...

  • 0
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    Courtney Mathieson

    Hi Clay, 

    Thanks for reaching out to us about this. 

    I see that in the meantime, Jordan was able to reply to your email request with a few further things to look into with this specific issue. 

    If you need any further help, please feel free to let us know. 

    Thanks!

  • 0
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    William Irish

    Hi Brennan. I'm in the same boat as Dan & Brad. I'm trying to add my hover mail account the the iOS app Mail Pilot with no luck.

    Here's a rundown of the process in detail (perhaps more than you want!) :)

    Mail Pilot's automated setup *can* connect to the IMAP server, SMTP server, and the Inbox fine. After that, though, it fails to connect to the Sent and Trash folders and cannot create three custom folders - Completed, Set Aside, and Past Due. It gives the error "More Info Needed.  Mail Pilot could not automatically determine the advanced settings for your server. Please provide the additional settings."

    At this point, I can specify the Root folder and Folder separator - I've put in the forward slash. 

    It then connects to IMAP & SMTP but cannot find the inbox or any of the others. I can then try to *manually* select the inbox, sent, and trash folders. I found that I can successfully link inbox to the INBOX folder but, when I try to link Sent to the "Sent Messages" or "Sent Items" folder it gives the error "Could not connect.  Mail Pilot could not connect to that folder." 

    I've had no luck linking Trash to "Deleted Messages" or "Trash" - same message. 

    Even with the Root & Separator character set, Mail Pilot cannot create any of those three folders (Completed, Set Aside, and Past Due); it gives the message: "Mail Pilot successfully logged in to your account but the current server settings did not allow it to create the necessary folders.  Check your "Root Folder" and "Folder Separator" settings to make sure they are correct for your server."

    Just to reiterate what Brad said - we're not trying to manually create the extra mailboxes - it's the Mail Pilot app that's trying to work directly with the Hover server. Mail Pilot has already linked to my GMail account without any problems.  ...Help? :)

    Thanks in advance for any help! - Larry

  • 0
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    Shanna Millman

    Hi Jason, I see you sent in a request as well.  With the recent changes, mail is now flowing into your mailboxes with us.  If you need any further assistance, please let us know.

  • 0
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    Tyson Acker

    @Ian - yes, you can use IMAP on a couple of computers and POP on a third.  it is important to make sure the computer using POP is set to leave a copy of downloaded messages on our server so you don't lose any important email.  You can contact us by phone or email if you need us to step you through specific instructions on how to leave copies of messages on our server.

  • 0
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    Tyson Acker

    Hi Rene - we won't be able to assist directly with the configuration of an email server.  That's a little beyond the scope of our support training.  However, I can give you a couple of suggestions.    I suggest trying your relay using "plain" and/or "auth login" methods (in "auth plain" the client sends a *single* line containing both the username and password. "Auth login" sends the username and password in 2 separate lines.)  If one method fails the other might work for you.  These third party links might also be useful for you to do some digging and troubleshooting:

    http://www.zimbra.com/forums/installation/1240-cannot-sasl-authenticate-server.html

    http://wiki.zimbra.com/wiki/Outgoing_SMTP_Authentication

  • 0
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    Dan Faris

    I'm having the same problem with Mail Pilot. Adding / as folder separator does not work. It also asks for the root folder. Has anyone at hover had success setting up this iOS app?

  • 0
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    Marshall Tipton

    Hi,

    I am trying to set up our account in Apple Mail (Mavericks), and everything looks ok but when I try to send an email to this account it comes back with "Reason: Remote SMTP server has rejected address". I've tried messing with the port settings. And it won't let me even try to send an email from that new email address. Any ideas?

  • 0
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    susan bennett

    I have been receiving emails in Outlook2010 but I cannot send messages out.  After several attempts I deleted account from Outlook and tried to add new account to see if this would solve the problem but there appears to be a problem with the SMTP  I get this message on test email: Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  Can you please advise how I get my emails in my outlook again

    Thank  you Susan

  • 0
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    Anji Fleming

    Hello,

     

    I dont seem to have a sent box. I then purchased a sent box for $50 and still dont seem to have one. Any help would be greatly appreciated!

    Thanks,

    Anji

  • 0
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    Clay Fernald

    I can't receive attachments in MAC MAIL.app, can only see attachments in webmail please help, chat was unable to help me.

     

  • 0
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    Mike Whitman

    Hello Brad, William and Dan, I was taking a look at the support pages of the application as it is not the built in email software that seems to run trouble free. I did stumble across http://bit.ly/1366TzP which indicates that this is a known issue with the software developers which should be fixed in a upcoming release.

    I'd like to try something which is putting "/" (without quotes) as the root and "." (period) as the folder separator. If this doesn't seem to work please drop us a line to help@hover.com and we'll look into why that third party application may not be working.

  • 0
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    Teresa Stilling

    Since you upgraded your email I have not been able to access email from my iPad, no problem from my lap top. Never had any problems before. Thanks Teresa

  • 0
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    Tyson Acker

    @Susan - problems with sending email from Outlook 2010 could be related to port settings or not having authentication enabled for sending email.  Steps 7 and 8 in the following tutorial show the settings that should be used for sending email from Outlook 2010:  http://help.hover.com/entries/21172933-how-to-configure-hover-email-in-microsoft-outlook

    If you get a connection error using these settings, try turning off SSL and using port 587 for the outgoing server settings under the Advanced tab.

    Please send us an email or give us a call to work with you one on one if this doesn't help.

  • 0
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    Victor Ulrich

    Impossible to send email from Apple email and Outlook... exempt from my iPhone...

    I Don't understand why...

  • 0
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    William Irish

    Mike –
    Thank you very much for the suggestion!
    I just tried that (using "/" as the root and "." as the folder separator) with no improvement.

    I talked with Hover phone support yesterday and they went through the settings and suggest that it's an issue with the Mail Pilot app. At this point, I'm content to wait and see if they can resolve it on their end with an update to the App.

    As always, many thanks to you folks for your prompt and friendly support. You guys rock!
    W

  • 0
    Avatar
    Blair M

    Hi Teresa, 

    The changes we recently made to our email pricing shouldn't have had any effect on the functionality of your mailbox.  Someone will reach out to you shortly to gather some information and help you out with this.  Sit tight. 

  • 0
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    Ian Macrae

    Can I set a couple of my computers to IMAP and the third to POP?  I travel into areas with very little internet and need to have all my mail downloaded into the one travel computer, rather than having it be inaccessible on your computers, so I can work with it while off line. Or am I missing something? 

  • 0
    Avatar
    Tyson Acker

    Hi Victor - if your settings look correct and you can send from your iPhone, then I suggest giving us a call so we can work with you one on one to get everything fixed.

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