Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

114 Comments

  • 0
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    Jehan Alvani

    Is there a trick to getting IMAP push? 

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    Tyson Acker

    IMAP doesn't push per se.  Most mail client programs are set to check for new messages every five to ten minutes.  Depending on your mail program, you can probably change this setting to check for new messages every minute so you have hardly any wait before your new mail is pulled down from the server.

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    Rolf Theil

    After having set up a Hover e-mail account in Thunderbird on my iMac, I've tried many times without success to get into contact with my new account via Apple Mail and Thunderbird on my MacBook. I simply don't understand what's wrong!

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    Tyson Acker

    @Rolf - I tested your account and it appears to be working.  A customer advisor will be in touch with you shortly to troubleshoot with you one on one.

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    Ian Macrae

    Can I set a couple of my computers to IMAP and the third to POP?  I travel into areas with very little internet and need to have all my mail downloaded into the one travel computer, rather than having it be inaccessible on your computers, so I can work with it while off line. Or am I missing something? 

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    Tyson Acker

    @Ian - yes, you can use IMAP on a couple of computers and POP on a third.  it is important to make sure the computer using POP is set to leave a copy of downloaded messages on our server so you don't lose any important email.  You can contact us by phone or email if you need us to step you through specific instructions on how to leave copies of messages on our server.

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    susan bennett

    I have been receiving emails in Outlook2010 but I cannot send messages out.  After several attempts I deleted account from Outlook and tried to add new account to see if this would solve the problem but there appears to be a problem with the SMTP  I get this message on test email: Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  Can you please advise how I get my emails in my outlook again

    Thank  you Susan

  • 0
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    Tyson Acker

    @Susan - problems with sending email from Outlook 2010 could be related to port settings or not having authentication enabled for sending email.  Steps 7 and 8 in the following tutorial show the settings that should be used for sending email from Outlook 2010:  http://help.hover.com/entries/21172933-how-to-configure-hover-email-in-microsoft-outlook

    If you get a connection error using these settings, try turning off SSL and using port 587 for the outgoing server settings under the Advanced tab.

    Please send us an email or give us a call to work with you one on one if this doesn't help.

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    Anji Fleming

    Hello,

     

    I dont seem to have a sent box. I then purchased a sent box for $50 and still dont seem to have one. Any help would be greatly appreciated!

    Thanks,

    Anji

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    Rene Kint

    I am trying to run a small mail server, relaying outgoing mail to the hover mailserver. I get the error "coud not authenticate: no mechanism available". Anyone help? I have password auth on, the hover credentials filled out...

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    Tyson Acker

    Hi Rene - we won't be able to assist directly with the configuration of an email server.  That's a little beyond the scope of our support training.  However, I can give you a couple of suggestions.    I suggest trying your relay using "plain" and/or "auth login" methods (in "auth plain" the client sends a *single* line containing both the username and password. "Auth login" sends the username and password in 2 separate lines.)  If one method fails the other might work for you.  These third party links might also be useful for you to do some digging and troubleshooting:

    http://www.zimbra.com/forums/installation/1240-cannot-sasl-authenticate-server.html

    http://wiki.zimbra.com/wiki/Outgoing_SMTP_Authentication

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    Victor Ulrich

    Impossible to send email from Apple email and Outlook... exempt from my iPhone...

    I Don't understand why...

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    Tyson Acker

    Hi Victor - if your settings look correct and you can send from your iPhone, then I suggest giving us a call so we can work with you one on one to get everything fixed.

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    Albert Sporer

    Trying to setup my wife's email up on her iphone and no luck on sending email.  I am getting the following error "The recipient (her hover account) was rejected by the server because it does not allow relaying."  I have it set up the exact same way on my iphone and my son's and they both work.  Using port 465 with SSL on. Authentication is password.  I have tried SSL off, ports 25 and the others list in one of the other FAQs.  No luck with any of them.   Suggestions?  I am stumped.   ( She has a 3GS with IOS 5.1.1).  She has had for 3 years but just told me she can't send emails from her phone.  

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    Tyson Acker

    Hi Albert,

    A relaying error is commonly caused by not having authentication configured, or having an incorrect username / password in the outgoing server settings.

    On your iPhone:

    • Tap "Settings"
    • Tap "Mail, Contacts, Calenders"
    • Tap on your email account with us ( Hover )
    • Tap on the account again
    • Scroll down to "Outgoing Mail Server" and select the "SMTP" field
    • Tap on the listing under "Primary Server"

    Ensure the following settings are entered:

    Server: On

    Host Name: mail.hover.com

    Username: Your full email address

    Password: Your email password

    Use SSL: On

    Authentication: Password

    Server Port: 465

    If for some reason these settings will not allow you to send email, go back into the SMTP server settings and use the following:

    Server: On

    Host Name: mail.hover.com

    Username: Your full email address

    Password: Your email password

    Use SSL: Off

    Authentication: Password

    Server Port: 587

    If you want to test the email password, you can try signing into https://mail.hover.com to verify that you can log into our server via webmail with the email address and password you are using on the iPhone.

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    Albert Sporer

    Thanks for the response, still no luck.  Have confirmed the password by logging into the web client.  Also deleted the account and tried to set it up new with SSL on and off.  Only other thing I can think of is that her normal use is through her iMac and Outlook.  Is there any issue with having 2 IMAP clients (one from the iphone and one from Outlook on her Mac)?   Thanks again for your help. 

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    Tyson Acker

    Hi Albert -if you're using IMAP there shouldn't be any conflict with having an email account set up in multiple email clients. Also, the outgoing mail is sent by a separate outgoing mail server so that shouldn't be an issue unless she is trying to send email from both email clients at the exact same time. If the email account works in other programs This may be an issue with the connection from the wireless service provider or the iPhone.

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    Jorge Luis Aquino Calo

    Is very important if some one from hover can contact me at <edit> Please... I having problems with the email..

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    Mike Whitman

    Hi Jorge,

    I was happy to help out by giving you a call.

    I took out your phone number from your post for your privacy and I hope that you have you have yourself a happy new year!

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    Nick Ippolito

    Tyson

    Thanks for the instructions. Very useful. I used it to reconfigure my Outlook Express email account to enable SSL. A problem I did encounter is that it did not like the mail.hover.com settings for Incoming Mail (POP) or Outgoing Mail (SMTP). When I changed the Incoming setting back to getmail."my domain".com and the Outgoing setting to sendmail."my domain".com it worked fine.

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    Nick Ippolito

    I am using Outlook Express with SSL enabled to access my Hover email. When I turn on my laptop and access my email I encounter an Internet Security Warning (see attached) concerning a security certificate that could not be verified. When I answer Yes to continue all works well and I never see that warning again - unless I power off and restart. Why am I getting this warning?

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    Tyson Acker

    Hi Nick - In order to use SSL without a security certificate warning, the server address needs to be set to mail.hover.com. You can use the getmail and sendmail addresses if you turn SSL off or click Yes to continue using the server in spite of the warning. I'm not sure why your email client would fail to connect using mail.hover.com, unless there is security software, such as a firewall or over zealous anti-virus program, that is blocking your connection.

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    Richard Stetson

    My email client is presently configured to use POP3.  Seems like a saw some directions on the Hover Website on how to convert from POP3 to IMAP, but can't seem to find them.  Any hints?  Current client is Outlook 2003, but see a migration to another client soon, Thunderbird seems likely.  Maintaining access to older messages that are now in Outlook is a strong consideration, either by moving the messages from Outlook to the IMAP server or directly from Outlook to T-bird.

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    Blair Mueller

    Hi Richard, 

    If you'd like to switch from POP to IMAP you will have to set up a new account in Outlook using the IMAP server settings.  You can then move your emails from your POP account to your IMAP account.  Outlook does not provide the option to change a POP account to IMAP.  Once all your emails are moved to your IMAP account you can delete your POP account. 

    With the IMAP account set up, all your emails and folders will be uploaded to our server so when you make the eventual shift to Thunderbird you will need only set up another IMAP account and all your folders and emails will be downloaded there too.  

    Let me know if I can help you out with anything. 

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    Jason Gaudet

    I am having issues with SMTP... I have tried a variety of combos from the data above. I am one of the old Mailbank/NetIdentity customers.  I was once using port 587 with server authentication check marked. (Outlook)

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    Rob Lake

    Hi Jason,

    It sounds like you have already, but if not, please try all of the SMTP ports (25, 587, 8025) and see if that does it. If it doesn't, you can try turning on SSL and using port 465 too.

    Now if none of that works, and your incoming mail is working just fine, then the most likely explanation is that there's something going on with your network configuration.

    If you're at work or anything like that, you'll want to contact your server administrator and make sure that they're allowing you to access whatever port you're using (so 587, for instance).

    If you're at home, it may be an anti-virus or a firewall that's blocking your access. If you adjust the settings to make the anti-virus/firewall less aggressive, that should do it.

    If none of this does it for you and you keep having a problem, please let us know.

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    Jason Gaudet

    Robert, after adjusting the firewall, outgoing emails seem to be working now on port 587. However... when I send to my gmail account, the email goes through with no issue. But when I send to emails hosted by my ISP (Bell-Aliant... ie. sympatico/nbnet) those emails leave my Outlook, but never arrive back via the receiptiant email. I logged into those email's webmail and did not find any Spam filters on. Any suggestion?

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    Jason Gaudet

    Also tried 465 with SSL enabled... same thing: email goes but never arrived in any inbox.

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    Andrew Costen

    Jason, there could be a delay on your ISP's mail server. The fact that they're making it to your GMail address means outgoing mail is working for you. I'd be curious though as to whether emails sent through Hover's webmail (https://mail.hover.com/) make it to your ISP's email.

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    Brian McDonough

    I just set up my email, and I can send messages fine, but I am not receiving any test messages in my inbox- not even in the webmail client. Thoughts?

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