Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

115 Comments

  • 0
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    Marshall Tipton

    Hi,

    I am trying to set up our account in Apple Mail (Mavericks), and everything looks ok but when I try to send an email to this account it comes back with "Reason: Remote SMTP server has rejected address". I've tried messing with the port settings. And it won't let me even try to send an email from that new email address. Any ideas?

  • 0
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    Brian Cabral

    Hi Marshall, I noticed you're missing an MX record in your DNS so I sent you an email with instructions on how to get that updated. Just reply to my email if you need assistance.

  • 0
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    Teresa Stilling

    Since you upgraded your email I have not been able to access email from my iPad, no problem from my lap top. Never had any problems before. Thanks Teresa

  • 0
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    Blair M

    Hi Teresa, 

    The changes we recently made to our email pricing shouldn't have had any effect on the functionality of your mailbox.  Someone will reach out to you shortly to gather some information and help you out with this.  Sit tight. 

  • 0
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    Luiz Eduardo Baccheschi

    What If a I don't have an email password? I just have my account managemente password, probably because I only use email forwards

  • 0
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    Brian Cabral

    Hi Luiz, forward only addresses do not include a mailbox so there is no password involved. Email server settings are used for the email options we offer that include a mailbox i.e. the small and big mailboxes.

    Here is a link to the different email options we offer along with the corresponding rates and features: https://www.hover.com/email

    Please feel free to contact us if there's anything we can help you with :)

     

     

  • 0
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    Jonathan Siddle

    Is it possible to configure an email account to receive mail from two or more different domains in the same mailbox? For instance, Company XYZ wants to use companyxyz.com and techxyz.com for different email contacts but all go to the same place. I think another name for this would be a virtual domain among other services. Thank you for your time.

  • 0
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    Brian Cabral

    Hi Jonathan, I think email forwarding would probably be the best solution for what you're trying to setup. You can setup multiple emails addresses to forward to one mailbox that can be used to gather emails from all of the emails addresses involved.

  • 0
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    Arturo Fornasari

    Hi,
    I recently created an hover account and my small email account but, while I can send emails, I can't receive mails in the webmail... Did I miss some passage?
    Thank you,
    arfo

  • 0
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    Arturo Fornasari

    Sorry! I forgot to tell that I had an email box (deleted) with the same name in my previous provider... Coul this be the problem?
    In case how could I rename my account?
    thanx,
    arfo

  • 0
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    Brian Cabral

    Hi Arturo, I noticed Michael was able to assist you with this. Feel free to reply to his email if you need further assistance.

  • 0
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    Gavin Smith

    I can send email from my new Hover mailbox but I still receive email to a mailbox on my web host. How do I change over?

  • 0
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    Brian Cabral

    Hi Gavin, the DNS for your domain did not include the correct MX record. I've sent you an email with some instructions on how to update the correct MX record and delete the existing one. Just reply to my email if you have any trouble.

  • 0
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    Gavin Smith

    Thanks, I appreciate the email. I've replied to it (I no longer have access to the web hosting account and want Hover to take over the email).

  • 0
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    Andreas Brugger

    Hello, I have problems receiving emails from some senders, the emails do not arrive. I have no particular SPAM filter enabled. My website is hosted in hosting24.com, and I have an email routing enabled. The MX entry for hosting24.com is mx.hover.com.cust.hostedemail.com. But some emails do not arrive, while others are delivered without any problems.

  • 0
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    Brian Cabral

    Hi Andreas,

    I've replied to the email you sent to help@hover.com to help you out with this.

  • 0
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    Andreas Brugger

    Hi Brian,

    thank you, you helped me to solve the problem! Excellent help desk!

  • 0
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    Matt Lambert

    How do i add a business email to my domain? The only options i het are foreard or small or big.

  • 0
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    Brian Cabral

    Hi Matt, I've sent a reply to your email help request for some assistance.

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    Virginia Huebscher

    hi there, since my el capitan upgrade I can't send messages from my apple mail. I configured from scratch with all the possible server settings ssls but still cannot send. The server says, HOVER is offline. The message comes up to deactivate ssl. If I do and save, the system still comes up with the SSL activated, even though I deactivated it. What am I missing out? Thanks!

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    Tomas Westergren

    I can no longer send e-mails. Mail in MacOS 10.9.5 says that server is offline. Any recommendations?

  • 0
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    Terri-Leigh H.

    Hi Virginia & Tomas

    Thanks for contacting us about email on Mac. You'll want to make sure that you have your Outgoing (SMTP) email settings in the Mail app set to the following:

    • Automatically detect and maintain account settings OFF
    • Port set to either 465 with SSL on or 587 with SSL off
    • Authentication set to 'Password"
    • Username will be your full email address
    • Password is your email password

    The updates to the OS remove these settings so once you have updated that, be sure to close the Preferences and Quit the Mail app. Open it back up and go to Mailboxes > Take All Accounts Offline. Allow it to complete then go back to Mailboxes > Take All Accounts Online. Give it a few moments and you should be back up and running again.

    Hope that helps clear up the offline issue with Mac Mail.

  • 0
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    Donald Connolly

    For the last week or so, Outlook 2013 has started to prompt for the password almost every time I try to collect emails (POP3). It then produces an error saying the server rejected the login - Err User does not exist. Any idea what might have suddenly started this to happen? It is not every time, a few times a night it will connect without any problems.

  • 0
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    Terri-Leigh H.

    Hi Donald

    I've sent you email to your primary email account. Please look for the response there so we can look into your email together.

    Thanks!

  • 0
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    Michael Isenberg

    POP3 access seems to have stopped working a few days ago?  Had been accessing via G-Mail's "Check mail from other accounts" feature, but it's been getting error messages since 10/13/17.

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