Email server settings

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

Have more questions? Submit a request

115 Comments

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    Andrew Costen

    Good question Brian. Send an email to help@hover.com with the details and let us know the ticket number you're assigned and we'll take a look into it for you.

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    Christopher Milne

    Same problem as Brian. Our addresses cannot receive mail, but we can send. We are testing using the Hover webmail client so we can rule out device misconfiguration. 

    I've filed a support ticket, but perhaps you could post a tutorial on how to configure email settings in the hover interface. As a user, I need this information but all I can find are articles about configuring email clients.

    Thank you.

  • 0
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    Andrew Costen

    Christopher, I see that Tara has helped you out, so you should be in good hands.

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    Brad Jordan

    I'm trying to use iPhone email client Mail Pilot with my Hover account.  It needs to create 3 subfolders but can't because it needs me to enter the IMAP root folder name and separator.  What would those be?

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    Rob Lake

    Hey Brad, that info populates by default in most clients, but if it's not in Mail Pilot, just enter a forward slash. ("/"  but without the quotes.)

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    Dan Faris

    I'm having the same problem with Mail Pilot. Adding / as folder separator does not work. It also asks for the root folder. Has anyone at hover had success setting up this iOS app?

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    Brennan Valenzuela

    Hello Dan and Brad, I've spoken to Mail Pilot and they don't currently support the ability to create sub-folders with their app. Here is their response below:

    "This is not currently possible in Mail Pilot. However, we've made note of this feature request for consideration in the future."

    I believe Mail Pilot's philosophy is to do away with folders and sub-folders. They are looking to change the whole email experience and have their end users work with 'lists.' Here is one article on what they're trying to do:

    "With Mail Pilot you get several choices for handling emails beyond the traditional reply and forwarding of messages. Though the bulk of the messages we receive consists of newsletters and advertisements, family and job-related messages typically require some type of action. In traditional mail clients, you have to save messages to folders for later review. In Mail Pilot you can scrub your finger to the right on a message and choose to Set Aside or set it to appear back in your inbox for review in one to five days. This feature is useful for when you need to respond to or review messages when you have more time, but you don’t want to leave your inbox cluttered with messages you’ve already opened."

    Source:  http://www.makeuseof.com/tag/mail-pilot-turns-your-inbox-into-a-to-do-manager-ios/

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    Dan Faris

    Hi Brennan, I don't want to create sub folders. The app does - when you add an account the app tries to create folders for its own use. It fails, then it asks if we know the information I originally asked for.

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    William Irish

    Hi Brennan. I'm in the same boat as Dan & Brad. I'm trying to add my hover mail account the the iOS app Mail Pilot with no luck.

    Here's a rundown of the process in detail (perhaps more than you want!) :)

    Mail Pilot's automated setup *can* connect to the IMAP server, SMTP server, and the Inbox fine. After that, though, it fails to connect to the Sent and Trash folders and cannot create three custom folders - Completed, Set Aside, and Past Due. It gives the error "More Info Needed.  Mail Pilot could not automatically determine the advanced settings for your server. Please provide the additional settings."

    At this point, I can specify the Root folder and Folder separator - I've put in the forward slash. 

    It then connects to IMAP & SMTP but cannot find the inbox or any of the others. I can then try to *manually* select the inbox, sent, and trash folders. I found that I can successfully link inbox to the INBOX folder but, when I try to link Sent to the "Sent Messages" or "Sent Items" folder it gives the error "Could not connect.  Mail Pilot could not connect to that folder." 

    I've had no luck linking Trash to "Deleted Messages" or "Trash" - same message. 

    Even with the Root & Separator character set, Mail Pilot cannot create any of those three folders (Completed, Set Aside, and Past Due); it gives the message: "Mail Pilot successfully logged in to your account but the current server settings did not allow it to create the necessary folders.  Check your "Root Folder" and "Folder Separator" settings to make sure they are correct for your server."

    Just to reiterate what Brad said - we're not trying to manually create the extra mailboxes - it's the Mail Pilot app that's trying to work directly with the Hover server. Mail Pilot has already linked to my GMail account without any problems.  ...Help? :)

    Thanks in advance for any help! - Larry

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    Mike Whitman

    Hello Brad, William and Dan, I was taking a look at the support pages of the application as it is not the built in email software that seems to run trouble free. I did stumble across http://bit.ly/1366TzP which indicates that this is a known issue with the software developers which should be fixed in a upcoming release.

    I'd like to try something which is putting "/" (without quotes) as the root and "." (period) as the folder separator. If this doesn't seem to work please drop us a line to help@hover.com and we'll look into why that third party application may not be working.

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    William Irish

    Mike –
    Thank you very much for the suggestion!
    I just tried that (using "/" as the root and "." as the folder separator) with no improvement.

    I talked with Hover phone support yesterday and they went through the settings and suggest that it's an issue with the Mail Pilot app. At this point, I'm content to wait and see if they can resolve it on their end with an update to the App.

    As always, many thanks to you folks for your prompt and friendly support. You guys rock!
    W

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    David Levy

    My e-mail address is forewarded to Gmail. Each time someone sends me e-mail, a massage that the mailbox is full is returned. my gmail box is not full and direct mail to it does not return such a massage. What do I do to stop this?

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    Tyson Acker

    Hi David - your mailbox quota on our server reached its limit. You can delete messages from our server by logging into our webmail site at https://mail.hover.com with your Hover email address and password. One of our advisors will reach out to you shortly to give you a hand with this.

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    david sherrill

    hello - recently having issues receiving emails on my android phone. can send from phone but not receive. also have outlook setup with no issues. i tried deleting the account and setting back up according to the tutorial but no luck.  any suggestions?

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    Brennan Valenzuela

    Hi David, there's a few moving parts so I've sent you an email to investigate. I look forward to hearing from you soon.

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    Magda Diaz

    Just sent you an email, but whenever someone emails me the mail gets bounced. It looks like the email is trying to use my Web domain rather than Hover. Any ideas on where/how to change this? This was working before.

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    Brennan Valenzuela

    Hi Magda, I've just replied to your email, but the problem lies with your web host (i.e. the name servers you are using on your domain).

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    Susan Melizan

    Good morning, we are trying to configure our email through Hover with Thunderbird - however it's saying that mail.hover.com is invalid. It's also saying our email password is incorrect but I just signed in through webmail and it was fine. Help!

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    Brennan Valenzuela

    Hi Susan, I see that Kevin was able to help you solve your problem, but if you have any more questions, please feel free to reach out to us.

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    Dan Ursin

    I was trying to set up an smtp client from a .NET MVC4 application and struggled at first. I used the following in the constructor and it worked great:

    var fromAddress = new MailAddress("exFrom@example.com", "From ExampleF");

    var toAddress = new MailAddress("exTo@example.com", "To ExampleT");

    const string fromPassword = "password!";

    var smtp = new SmtpClient

    {

    Host = "mail.hover.com",

    Port = 587,

    EnableSsl = false,

    DeliveryMethod = SmtpDeliveryMethod.Network,

    UseDefaultCredentials = false,

    Credentials = new NetworkCredential(fromAddress.Address, fromPassword)

    };

    When I tried to use other ports mentioned in this how-to, I got errors. This works for me. Hope this helps anyone who had the same problem.

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    Fabrizio Fiori

    Is there a way to push or force IMAP to update all devices?  I recently changed all my email from POP to IMAP.  I've connect to the Hover IMAP server with multiple devices and am having issues only with my tablet.

    I receive the email, but not all the emails are complete, many have the title, subject and the body of the email is empty.  When I go to Outlook, other devices or WebMail it's fine, all the text or attachments are there.  I once in a while get the message "More Details" and when I click that it pull the body of attachments, but that message / link doesn't pop up most of the time.  I haven't been able to figure out a way to force the email on the tablet to pull that email down again).  I'd say it's not every email, but 1-2 out of 3 are like this, just empty with sender and subject.

    • Samsung Galaxy 1 (p7510)

    • Android 4.0.4

    • Native Mail client that came with the tablet/Android

     

    Any suggestions?  I suspect I need to get a new Android Mail client, but want to check first.

     

    Thanks.

     

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    Brennan Valenzuela

    Hi Fabrizio, you did the right thing by switching to IMAP if you were looking for global mail syncing. The issue sounds like it is local to your device. My suggestion is to check for firmware upgrades, uninstall, then re-install your email account again. Hope that helps.

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    Ian William Ward

    Hi folks

    how about detailing the email settings for the new opera mail that was launched a couple of moths ago - looks very nice but not sure I've set it up properly and a tutorial similar to the ones you have for Thunderbird/Outlook etc would be great

     

    Regards

    W

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    Brennan Valenzuela

    Hi Ian, that's a great suggestion. We'll put one in the works.

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    uneek GmbH

    Hi,

    have got 2 tickets running with you guys, bir no feedback as yet.

    I have got a mailbox package. I can send mails but can't receive. (webmail, client and phone)

    I really need this to be sorted pretty quick.

    Cheers

  • 0
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    Sam Coulombe

    Hey there, I see those requests and I am on my way to claim them. Keep an eye on your inbox I will be updating you there. 

    -Sam

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    Mistretta Ana Clara

    Hello, I have my account configured with WIX DNS and I can't make my email work. It logs in vía Webmail and sends emails, but can't receive any. What am I doing wrong?

    Thanks!

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    Henry Abey

    Hi Mistretta, I'll send you an e-mail right away so we can get your e-mail working for you.

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    Ian William Ward

    Hi folks

    Really sorry to have to post here but now had a ticket submitted for 5 days about a problem with iPhone settings and its not even been assigned to anyone yet

    If I knew someone was assigned to this and was looking at the problem that wouldn't be too bad but just feels like I'm being ignored

    What has happened to the a1 customer support we used to get - we used to get very quick responses on the few times I've had issues

    If hover don't address response times they are going to loose customers

    Regards to all

    I'm a uk subscriber to personal email so the telephone call help desk approach isn't really an option for me

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    Henry Abey

    Hi Ian, sorry for any delay. We'll be sending you a response right away so we can get your e-mail working. You definitely shouldn't have to wait so long for a response.

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