How to: Configure Hover email in Microsoft Outlook (Updated June, 2018)

This tutorial will show you how to set up your Hover email in Outlook using IMAP or POP. It also explains how to configure Outlook for MAC. You can click one of these links to go directly to that section:

Configuring Microsoft Outlook 2016 using IMAP

1. Launch the Outlook application. If you are setting up Outlook for the first time, you will be prompted to add an account.  If you have an existing account, go to the File menu and select Add Account.

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2. The Add Account window will appear. Select Let me set up my account manually under Advanced options and click Connect.

2016_IMAP_01.png

3. In the Choose account type step, select IMAP and click Next.

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4. On the IMAP Account Settings screen, enter:

Incoming Mail

  • Enter the server mail.hover.com and port 993
  • Set the encryption method to SSL/TLS

Outgoing Mail

  • Enter the server mail.hover.com and port 465
  • Set the encryption method to SSL/TLS

Logon Information

  • Your Hover email address
  • Your Hover email password

Then, click Next to continue.

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5. Click Next to proceed to entering the account password.

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8. Press Connect, and you're all set!

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Configuring Microsoft Outlook Using POP3

1. Launch the Outlook application. If you are setting up Outlook for the first time, you will be prompted to add an account.  If you have an existing account, go to the File menu and select Add Account.

2016-addaccount.png

2. The Add Account window will appear. Select Let me set up my account manually under Advanced options and click Connect.

2016_IMAP_01.png

3. In the Choose account type step, select POP and click Next.

2016_POP_01.png

4. On the POP Account Settings screen, enter:

Incoming Mail

  • Enter the server mail.hover.com and port 995
  • Set the encryption method to SSL/TLS

Outgoing Mail

  • Enter the server mail.hover.com and port 465
  • Set the encryption method to SSL/TLS

Then, click Next to continue.

2016_POP_02.png

5. Click Next to proceed to entering the account password.

2016_IMAP_04.png

8. Press Connect, and you're all set!

2016_IMAP_05.png
 

 

Configuring Microsoft Outlook 2011 for Mac

To configure Hover email in Outlook 2011 for Mac, follow these steps:

1. Open Outlook. From theApplications menu in Finder, choose Get Started.

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2. Click Get Started. Enter your Email Address.

 
Screen_Shot_2018-06-12_at_12.25.40_PM.png

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3. Enter your email settings as follows, and then click Add Account.

  • Type:  IMAP
  • Email Address: Enter you Hover email address
  • User name:  enter your Hover email address
  • Password:  enter your Hover email password
  • Type:  IMAP  (Note: POP3 is also supported by our mail server.  We recommend IMAP but you can select POP3 if you prefer.)
  • Incoming server:  mail.hover.com
  • Port: 993
  • Use SSL to connect (recommended) needs to be checked
  • Outgoing server:  mail.hover.com
  • Port: 465
  • Use SSL to connect (recommended) needs to be checked

Screen_Shot_2018-06-12_at_12.44.53_PM.png

4. Your account has now been added, click Done.

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6. Outlook automatically downloads your Hover email messages and IMAP folders.  The account configuration is now complete!

Configuring Microsoft Outlook 2010

To configure Hover email in Outlook 2010, follow these steps:

1. Open Outlook 2010

2. Select File, and then select Add Account

3. Check the option to manually configure server settings or additional server types, then click Next

4. On the Choose Service page, select Internet E-mail, then click Next

5. On the Internet E-mail Settings page, complete it as follows...

  • User Information
    • Your Name: How you would like your name to be displayed when your emails are received
    • E-mail Address: The e-mail address you are configuring
  • Server Information
    • Account Type: IMAP (preferred)
    • Incoming mail server: mail.hover.com
    • Outgoing mail server (SMTP): mail.hover.com
  • Logon Information
    • User Name: Your full e-mail address
    • Password: Your email account password
    • Remember password: Check ON

6. Select the More Settings... button

7. Select the Outgoing Server tab and check ON the option for My outgoing server (SMTP) requires authentication. Then leave on the option to Use same settings as my incoming mail server.

8. Select the Advanced tab and adjust the following settings

  • Server Port Numbers
    • Incoming server (IMAP): 993 - or 995 if you are creating a POP account
    • Use the following type of encrypted connection: SSL
    • Outgoing server (SMTP): 465
    • Use the following type of encrypted connection: SSL

9. Select OK

10. Select Next after returning to the Internet E-mail Settings page

11. With all of the correct settings the account will be added, and you can click Finish to start using Outlook with this e-mail address!

 

Configuring Microsoft Outlook 2007

To configure Hover email in Outlook 2007, follow these steps:

1. Open Outlook 2007

2. Select the Tools menu, and then the Account Settings... option

3. Select New... to add a new account to Outlook 2007

4. On the Choose E-mail service page select the option for Microsoft Exchange, POP3, IMAP, or HTTP, then select Next

5. Check the option to Manually configure server settings or additional server types, then select Next

6. Choose the option for Internet E-mail, then select Next

7. On the Internet E-mail Settings page, complete it as follows...

  • User Information
    • Your Name: How you would like your name to be displayed when your emails are received
    • E-mail Address: The e-mail address you are configuring
  • Server Information
    • Account Type: IMAP (preferred)
    • Incoming mail server: mail.hover.com
    • Outgoing mail server (SMTP): mail.hover.com
  • Logon Information
    • User Name: Your full e-mail address
    • Password: Your email account password
    • Remember password: Check ON

8. Select the More Settings... button

9. Select the Outgoing Server tab and check ON the option for My outgoing server (SMTP) requires authentication. Then leave on the option to Use same settings as my incoming mail server.

10. Select the Advanced tab and adjust the following settings

  • Server Port Numbers
    • Incoming server (IMAP): 993 - or 995 if you are creating a POP account
    • This server requires an encrypted connection (SSL): Check ON
    • Outgoing server (SMTP): 465
    • Use the following type of encrypted connection: SSL

11. Select OK

12. Select Next after returning to the Internet E-mail Settings page

13. With all of the correct settings the account will be added, and you can click Finish to start using Outlook with this e-mail address!

Have more questions? Submit a request

74 Comments

  • 0
    Avatar
    Adel Mohamed

    I have outlook 2011 for mac and I did all the above steps.  However, it is only receiving mails and not sending.  Keeps giving error that outlook can not connect to server.  Please advise how to proceed?

  • 0
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    Blair Mueller

    Hi Adel - There's a few different reasons why Outlook may not be able to connect to our mail server.  To be sure there's no issue with the password, please check that you are able to log in here: https://mail.hover.com

    If that works, and you have followed all the steps above, but still cannot access our servers, perhaps you could give us a call and we could take a closer look at your account.

  • 0
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    Ian Masters

    I also found this, but had used POP3 and not IMAP, when I re-configured for IMAP instead, it was OK

  • 0
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    Blair Mueller

    Hi Ian -  We do recommend using IMAP.  I'm glad you were able to resolve the issue you were having. 

  • 0
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    Mark Tomlinson

    Like Mohamed, I have outlook 2011 for mac and I did all the above steps, and I am unable to send mail.    I am sure the issue is that I am at work, a fortune 50 company which has the latest technology in firewalls etc.     I am guessing that the outgoing mail server port is blocked.   DO you know of anyway around this or any other configs that I can try?

  • 0
    Avatar
    Blair Mueller

    Hi Mark - You could try not using SSL.  With that, the incoming port would be 143 and the outgoing port can be 25, 587, or 8025.  If it doesn't work with SSL disabled, it could be the firewall you mentioned.  Let me know if this works. 

  • 0
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    Mark Tomlinson

    It works perfectly now!   I am in disbelief, i have never been able to get a personal email client to work from my office.  THANK YOU!

  • 0
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    Mark Tomlinson

    Oh, BTW, I used port 8025.

  • 0
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    Blair Mueller

    That's great, Mark.  Thanks for letting me know that worked.  Feel free to pick our brains when you have any other issues like this. 

    Have a nice rest of the week. 

  • 0
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    Dorota Umeno

    Hi,

    Trying to set up my email (IMAP) with Outlook 2013 and have tried every permutation of ports with and without SSL enabled and am getting this error message on the send:

    Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user

    Any suggestions for what else I could try. Password is fine, it logs on no problem. It just chokes on the send. I've successfully set up 2 Gmail accounts using SSL/TLS combo, also a Live account. So not sure if it's a firewall issue. 

    Help! :)

  • 0
    Avatar
    Rob Lake

    Hi Dorota,

    There could be a number of things that are causing this.

    One possibility is an issue that occasionally comes up in Outlook where a message gets stuck in the out box, and keeps trying to send. The problem is, every time this happens and another send attempt is made, our mail server is notified that each attempt was a successful send, and so it looks like you're sending a ton of messages in a really short period of time, and our server puts the brakes on that for up to 24 hours.

    If that's what happened, then you have to take the messages out of the out box, and place them in drafts or somewhere else. Then attempt to send them one by one. You might have to wait a while, but eventually it will work if this was the problem.

    I'll send you an email Dorota, and if you're still having a problem, please get back to me and let me know. 

    I trust we'll get this sorted out for you real soon.

  • 0
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    Daniel Krueger

    I just updated to imap in my outlook. Now all my files sync between my Outlook on my home computer, iPad and iPhone. When I used pop3 the emails were eventually deleted from hover's servers and downloaded to outlook permanently. Is there a way to remove these from hover and download to my home computer outlook? Or will the email's only be deleted if I delete them from one of my devices? (Won't that cause a huge storage problem?)

  • 0
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    Andrew Costen

    IMAP is an email synchronizing protocol, so anything you delete on one computer (or iPhone/iPad/etc.) will be deleted everywhere, including the server. You can back up emails to a local folder on your computer's hard drive, then delete them from the server though, if you do want to conserve space.

  • 0
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    Lucy Lannotti

    If using IMAP configured email with Outlook, when Outlook "archives" your mail (essentially moving it into the archive folders and out of your inbox folders) will this delete the archived messages from the server?

  • 0
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    Andrew Costen

    If you're archiving it to a local folder then it will be removed from the server. If you archive it to an Archive IMAP folder though it will remain on the server (in the new folder). If you're referring to the AutoArchive feature, my understanding is that it removes it from the server.

  • 0
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    Adel Mohamed

    Hi, Its been a while since I opened my Mac book and synced my hover outlook account.  I noticed that after I finished syncing that some messages are coming through, especially messages in some subfolders which I have created in the past.  Please advise course of action.  I have updated outlook with all latest updates and still missing some emails in subfolders.  I know that because I am comparing between outlook on my PC and outlook on MAC which I am trying to convert all my work to. 

    thanks,

    Adel 

  • 0
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    Adel Mohamed

    one correction, meant some messages are NOT coming through

    thanks,

    Adel

  • 0
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    Andrew Costen

    Are you using POP or IMAP in Outlook? If you're using POP it won't sync the folders. I'll send you an email though to follow up with you for more information.

  • 0
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    Dan Ryan

    I am having trouble configuring. I have a Mac and followed the steps for Configure Microsoft Outlook 2011 for Mac which all made sense expect I keep getting this message:  "Mail could not be received at this time. server for account "[name of account]" returned the error "Authentication failed.." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?"

    I have had no trouble syncing the hover mail to my iPhone. What am I doing wrong?

  • 0
    Avatar
    Andrew Costen

    Dan, can you just double-check that you did enter the correct username/password by going to https://mail.hover.com and entering the username (which is the full email address) and password? If it still works there, send an email to help@hover.com and we'll take a look into it for you.

  • 0
    Avatar
    Dan Ryan

    I was not able to logon to the mail.hover.com using the full email address and password. I reset the password to ensure it wasn't some issue with that but still no luck. Not sure what the problem is because, as mentioned, I can definitely send and receive using my iPhone. Please help. Thanks. 

  • 0
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    Brennan Valenzuela

    Hi Dan, I just sent you an email so we can begin troubleshooting.

  • 0
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    Phillip Sperry

    Does IMAP sync calendar or just email?

  • 0
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    Brennan Valenzuela

    Hi Philip, IMAP only syncs your email. 

  • 0
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    Phillip Sperry

    Is there some sort of exchange connector that will give more Outlook functionality?

  • 0
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    Katie Lai

    @Phillip, there's an add-in for Outlook 2003 and 2007 that integrates Facebook, Linkedin, and Windows Live Messenger into Outlook! After 2010, the Social Connector is part of the program. Also, Outlook 2013 has support for accessing Hotmail and Outlook.com, which use Windows Live Calendar!

    Outside of officially released exchange connectors, I can't really find all that much. Since the newer versions of Outlook come with additional functionality, it might be worth the upgrade!

  • 0
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    rocio gertler

    Hi
    I am able to get the exchange working on my computer and I can get hover mail on my iPhone , what I can't do is get my exchange (hover) calendar on iPhone - I try to add a new "exchange" account to the iPhone and imput the hover server , username and password but the login fails
    Thanks for the help

  • 0
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    Sam Coulombe

    Hey there Rocio, You can view your calendar by launching your phone's browser and visiting https://mail.hover.com/mail and logging into Webmail. Our Hover calendar doesn't have the capability to sync with your iPhone's calendar at this time. 

  • 0
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    rocio gertler

    Hi Sam
    I understand that hover calendar doesn't sync but since I am using hover through Microsoft office should'nt I be able to sync a Microsoft office calendar?

  • 0
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    Henry Abey

    Hi Rocio, we don't have any sync capabilities with our calendar at this time, but you can import and export iCal files with our calendar in Mail Plus. Thanks for the question!

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