How to: Transfer a domain from Network Solutions (Updated Aug 2015)

This tutorial will step you through preparing a domain at Network Solutions for a transfer to Hover.

Warning - if you rely on Network Solutions' DNS services for custom DNS records, please contact Hover customer service so we can setup your DNS records in Hover before you transfer in so you do not experience any downtime on your domain's services.

This tutorial applies to the following top-level domains:

.com / .net / .info / .org / .tv / .us / .me / .biz / .tel

Other top-level domains, such as .ca domains, have a different transfer process. Please contact help@hover.com or give us a call at 1-866-731-6556 if you need help with the transfer of top-level domains not covered in this section.

 

Disable domain privacy

To disable domain privacy for a domain at Network Solutions

1. Visit http://www.networksolutions.com and click  MANAGE ACCOUNT.

 

 

2. Log in with your Network Solutions User ID and password.

 

 

3. Click My Domain Names.

 

 

4. Locate the domain you want to transfer, and click Manage.

 

 

5. Scroll down to the Details section for the domain you want to transfer, and the click Turn Private Registration off.

 

 

6. Select Turn Private Registration off, and then click Go.

 

 

Domain privacy is now disabled.

Ensure that your administrative email contact is up-to-date

1. Click the Account Settings tab.

 

 

2. Scroll down to the User Profile section, and check that your email address is correct. If the address is out of date, click Edit User Profile.

 

 

3. Enter your current email address in the E-mail text field and then click Save.

 

 

4. Use a public whois website and check whether or not you need to update your domain's administrative contact email address. Here are two services you can use:

http://smartwhois.com

http://whois.domaintools.com

 

 

If your admin email address is out of date, it needs to be updated prior to the transfer.

If you do not need to update your administrative contact, you can skip to the section Unlock your domain name and get your transfer authorization code

5. If you need to update your administrative contact, click the Account Settings tab.

 

 

6. Click WHOIS Contacts.

 

 

7. Put a check next to the domain name being transferred, then click Edit.

 

 

8. Select WHOIS Administrative Contact then click Go.

 

 

9. Select Yourself (this is the user profile contact information you checked earlier) and then click on Continue.

 

Unlock your domain name and get your domain's transfer authorization code

1. Click the My Products & Services tab, and then click My Domain Names.

 

 

2. Locate the domain you want to transfer, and click Manage.

 

 

3. Scroll down to the Details section. Across from Transfer Lock, click Turn Off or Request Authorization Code.

 

 

4. Click Continue Transfer.

 

 

5. Click to put a check in the box to acknowledge that you want to continue with the transfer, and then click Continue Transfer.

 

 

6. Click Request Authorization Code.

 

 

7. Select Leave Domain Protect off, click to put a check in the box beside Request Authorization Code, and then click Save.

 

 

Your authorization code will be sent by email to your account profile email address.

8. Check your email  Inbox for a message from Network Solutions and record your authorization code.

 

Initiate your domain transfer through Hover.com

1. Visit http://www.hover.com and click on Transfer.

 

 

If you are already a Hover customer, sign in to your Hover account at https://www.hover.com/signin and click the + Add New button, and then click the + Transfer a domain to Hover link, as pictured below.

 

 

2. Type the domain name to be transferred in the text box and click on the Double Arrow (check) button.

 

 

You may see up to three steps listed:

  • Domain privacy status
  • Admin email confirmation
  • Domain lock status

If the step has a red exclamation mark next to it, that step needs to be completed before you can continue.  A green check indicates that the step has been completed.

 3. Click Send approval email.

 

 

4. Check your email and open the message from Hover asking you to indicate that you want to proceed with the transfer. Enter your initials in the field as indicated and click Agree.
Alternatively, you can click the link This form is also available on the hover.com website to view this message on the Hover site. Once you click Agree, you will be redirected to the transfer page on hover.com.

 

 

You should now see green checks next to each status item.

5. Click Add to cart to add the domain name to your shopping cart.

 

 

6.  Under CART SUMMARY click Proceed to cart.

 

 

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you and click Submit, and then click Secure Checkout.

 

 

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

 

 

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

 

 

10. Billing information needs to be provided next. You can use your existing credit card if you already have an account with billing information, or select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers)

 

 

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

 

 

12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order.

 

 

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

 

Approve the transfer (optional)

If you do nothing, your pending domain transfer from Network Solutions to Hover will be approved automatically after 5 days. If you don't want to wait, you can follow these instructions to approve your pending transfer.

Important: Network Solutions will disable hosting, email, DNS, and URL forwarding services once your transfer away has been approved. If you rely on any of these Network Solutions services for your domain name, please contact help@hover.com or call us at +1.866.731.6556 so we can help you set up these services at Hover before your transfer is complete.

To expedite your transfer from Network Solutions to Hover

1. Check your Email for a Transfer Confirmation Request message from Network Solutions.

 

 

2. Select Confirm then click Submit.

 

 

Network Solutions will provide a summary of the approved transfer. It may still take a few days for your domain transfer to be completed.

 

 

3. After your transfer has been completed, you will receive a Congrats! email like the one below.

 

Have more questions? Submit a request

5 Comments

  • 0
    Avatar
    Seung Min Kim

    It seems like there is a missing step in the section "Approve the transfer (optional)".  After step 1, it is not clear how to get to the screen in step 2.  The way its written, a reader might expect there to be some kind of link of confirm button in the email from step 1 that would bring them to that.  

  • 0
    Avatar
    Michael Fich

    Hi Seung Min,

    I've read through the steps that you referenced and you're quite right, it does seem somewhat unclear.  Thank you for bringing this to our attention.

    I'm going to look into this to see if we can get this instruction guide edited, to make it more apparent how to transition between those two steps of approving your transfer.

     

  • 0
    Avatar
    Loqi Tamaroon

    Step 7 takes three days to complete!

    In the section "Unlock your domain name and get your domain's transfer authorization code", step 7 is a request for transfer authorization code. When I clicked "save" I got this message from the Network Solutions web interface: "Your request for an Auth Code has been received and your information will be validated to ensure the security of your account. If your request is approved, you will receive your Auth Code by email in 3 days."

    Wow. Thanks, Network Solutions.

     

  • 0
    Avatar
    Information Technology

    Also seeing the "you will receive your Auth Code by email in 3 days" message. Annoying as hell, and I am glad I am leaving NetSol. Anybody know of a mechanism to speed that up (phone call or anything).

  • 0
    Avatar
    Michael Fich

    Hi there,

    Unfortunately Network Solutions does take 72 hours to send you the Authorization Code.  I have heard from some of our customers who have transferred away from them that they were able to give Network Solutions a call and have this expedited by being persistent.  It's certainly worth a try, to see if their support staff can help you out.

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