How to: Transfer a domain from 1&1

This tutorial will step you through preparing a domain at 1&1 for a transfer to Hover.

To transfer your domain from 1&1 to Hover, please complete the following steps:

1. Visit http://1and1.com and click on the Customer Login link.

 

2. Log in with your customer ID and password.

3. Click on the drop down menu button located beside Start then click on Domains & Webspace.

4. Click on the Domains link.

5. Put a check next to the domain name to be transferred, click on the arrow next to the Contact button, and select Show Contact Details.

6. Under Domain Contact Details, check whether the User Data and Administrative Contact email addresses are up to date. If domain privacy is enabled, you will only see the User Data email contact information. If your contact information is current, then you can skip to step 20 - Unlock Your Domain Name.

7. Click on the drop down menu button located beside Start then click on Domains & Webspace.

8. Click on the Domains link.

9. If you need to update your domain contact information, then domain privacy must be disabled. While privacy is enabled, contact handles for the domain cannot be edited. Click on the arrow next to Contact and select Private/Public Registration. Skip to step 15 "Update Domain Contacts - Domain Registration Public" if your registration is not set to private.

10. Select Public and click OK.

11. From the Data Source drop-down list, select "Let me use an alternate Reg-C" then enter your contact information.

Put a check next to “I am aware that I am conducting a change of ownership of the domain(s) and confirm that this is made with the consent of or at the request of the current owner (registrant; Reg-C)” and select “Use this data for the administrative (Admin-C) and technical (Tech-C) domain contact details.”

Click Next.

12. Scroll down the Domain Contact Details Overview screen and click Submit at the bottom.

13. Click on Go To Overview.

14. The domain status will change to updating until the changes have propagated. You may be unable to make further changes until the domain status is set to “Ready” again.

15. Put a check next to the domain being transferred, then click on the arrow next to Contact and select Edit All Contact Details.

16. From the Data Source drop-down list, select "Let me use an alternate Reg-C" then enter your contact information.

Put a check next to “I am aware that I am conducting a change of ownership of the domain(s) and confirm that this is made with the consent of or at the request of the current owner (registrant; Reg-C)” and select “Use this data for the administrative (Admin-C) and technical (Tech-C) domain contact details.”

Click Next.

17. Scroll down the Domain Contact Details Overview screen and click Submit at the bottom.

18. Click on Go To Overview.

19. The domain status will change to updating until the changes have propagated. You may be unable to make further changes until the domain status is set to “Ready” again.

20. Click on the arrow next to Transfers and select Lock/Unlock.

21. Change the Status to Unlock, then click OK.

22. Click Go To Overview.

23. Put a check next to the domain name then click on Info.

24. Record your domain auth code.

25. If you made changes to your domain contact information, use a WHOIS look up tool to verify that the new contact information has propagated. Changes to domain names might take a couple of hours to appear. You can perform a WHOIS look up using the following websites: http://www.smartwhois.com or http://whois.domaintools.com.

 

Now that your domain is prepared for the transfer, you can start the process of bringing the domain to Hover. Complete the following steps to purchase Hover services for the domain and initiate the transfer request:

Initiate your domain transfer through Hover.com

1.  Visit http://www.hover.com and click on Transfer.

Initiate your domain transfer through Hover.com

Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the Add New button and then click on the + Transfer a domain to Hover link, as pictured below.

2. Type the domain name to be transferred in the text box and click on the Double Arrow (check) button.

3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

Depending on your registration service provider, there will be up to 3 steps listed:

  • Domain privacy status.
  • Admin email confirmation.
  • Domain lock status.

If the step has an orange ! symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

Click on Send approval email to confirm the admin email address.

4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

6. Under CART SUMMARY, click Proceed to Cart.

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you and click Submit, and then click Secure Checkout.

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

10. Enter your billing information.

If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order.

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

Have more questions? Submit a request

18 Comments

  • 0
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    Nathaniel Elliott

    How long does this process normally take for 1and1?

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    Tyson Acker

    1and1 will hold domains for 5 days before approving the transfer out so the total transfer time could be as much as 7 days from start to finish for everything to complete.

  • 0
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    Nathaniel Elliott

    Incredible, thanks so much for your fast response and letting me know! Glad to be finally with Hover! 

  • 0
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    Jonathan Uhmann

    Does it in general take 7 Days for .de domains? 

  • 0
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    Glen Jennings

    Hi Jonathan - .DE domain transfers generally do take a full 7 days to transfer. 

  • 0
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    Matthew Seidel

    I just got confirmation that my domain transfer from 1&1 was complete, but when I log into the 1&1 control panel I still see the domain listed.  Is this expected or are there additional steps I need to complete on the 1&1 side once everything was transferred to Hover?

  • 0
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    Tyson Acker

    Hi Matthew - 1&1 will keep services active even after a transfer out for customers using their DNS or hosting.  If you don't have any 1&1 services that you plan to keep using then you should make sure you are not set up to have any 1&1 domain services renewed automatically.

  • 0
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    LORI LEBEAU-WALSH

    Wow what a pain! I learned my lesson, no more EVER at 1&1!

  • 0
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    Henry Armitage

    Great guide. I just did it now (4th June 2013) and it's still up to date.

  • 0
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    Sean Byram

    What an easy guide to follow! Why did I ever register my domain with 1&1... Hover is already exceeding my expectations. You guys are awesome!

     

    Can I set my domain contact info back to private after the transfer has been initiated? 

  • 0
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    Brennan Valenzuela

    Hi Sean, of course you can. To do so, click on your domain and select "NO" next to "Show Public Contact Details."

  • 0
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    Mike Kresic

    I initiated my transfer per these instructions. On my 1-and-1 control panel, I see an option under the "Transfer" drop down that says "Start Transfer". Should I do this? Will this expedite the 7 day wait period to make my transfer complete sooner?

  • 0
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    Sam Coulombe

    Hey Mike, That button sounds like it may be to initiate a transfer into 1-and-1.  There isn't an option to expedite from 1-and-1. 

  • 0
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    Michael Bucklin

    1and1 actually can expedite the transfer, however many of their support reps don't know this. I was flat out told no and that i couldn't talk to one of their managers. I emailed the office of the CEO and they called me and told me the rep should have offered me the option to expedite, as they do have that capability. 

  • 0
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    Jimmy O'Donoghue

    Thank you Michael for the information and for letting our Hover customers know, we appreciate your feedback, thank you!

  • 0
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    Tom Morrissey

    Just transferred from 1and1.  Very easy.  Though the 1and1 Control Panel is updated, the steps above are still easy to follow and relevant.  thanks!

  • 0
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    Michael Fich

    Hi Tom,

    I'm happy to hear that this instruction guide was able to help you with your transfer(s)!

  • 0
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    Robert Haskett

    SO glad to finally be moving from 1and1. They have been nothing but a nightmare. Never again.

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