How to: Transfer a domain from 1&1

This tutorial will step you through preparing a domain at 1&1 for a transfer to Hover.

To transfer your domain from 1&1 to Hover, please complete the following steps:

1. Visit http://1and1.com and click on the Customer Login link.

 

2. Log in with your customer ID and password.

3. Click on the drop down menu button located beside Start then click on Domains & Webspace.

4. Click on the Domains link.

5. Put a check next to the domain name to be transferred, click on the arrow next to the Contact button, and select Show Contact Details.

6. Under Domain Contact Details, check whether the User Data and Administrative Contact email addresses are up to date. If domain privacy is enabled, you will only see the User Data email contact information. If your contact information is current, then you can skip to step 20 - Unlock Your Domain Name.

7. Click on the drop down menu button located beside Start then click on Domains & Webspace.

8. Click on the Domains link.

9. If you need to update your domain contact information, then domain privacy must be disabled. While privacy is enabled, contact handles for the domain cannot be edited. Click on the arrow next to Contact and select Private/Public Registration. Skip to step 15 "Update Domain Contacts - Domain Registration Public" if your registration is not set to private.

10. Select Public and click OK.

11. From the Data Source drop-down list, select "Let me use an alternate Reg-C" then enter your contact information.

Put a check next to “I am aware that I am conducting a change of ownership of the domain(s) and confirm that this is made with the consent of or at the request of the current owner (registrant; Reg-C)” and select “Use this data for the administrative (Admin-C) and technical (Tech-C) domain contact details.”

Click Next.

12. Scroll down the Domain Contact Details Overview screen and click Submit at the bottom.

13. Click on Go To Overview.

14. The domain status will change to updating until the changes have propagated. You may be unable to make further changes until the domain status is set to “Ready” again.

15. Put a check next to the domain being transferred, then click on the arrow next to Contact and select Edit All Contact Details.

16. From the Data Source drop-down list, select "Let me use an alternate Reg-C" then enter your contact information.

Put a check next to “I am aware that I am conducting a change of ownership of the domain(s) and confirm that this is made with the consent of or at the request of the current owner (registrant; Reg-C)” and select “Use this data for the administrative (Admin-C) and technical (Tech-C) domain contact details.”

Click Next.

17. Scroll down the Domain Contact Details Overview screen and click Submit at the bottom.

18. Click on Go To Overview.

19. The domain status will change to updating until the changes have propagated. You may be unable to make further changes until the domain status is set to “Ready” again.

20. Click on the arrow next to Transfers and select Lock/Unlock.

21. Change the Status to Unlock, then click OK.

22. Click Go To Overview.

23. Put a check next to the domain name then click on Info.

24. Record your domain auth code.

25. If you made changes to your domain contact information, use a WHOIS look up tool to verify that the new contact information has propagated. Changes to domain names might take a couple of hours to appear. You can perform a WHOIS look up using the following websites: http://www.smartwhois.com or http://whois.domaintools.com.

 

Now that your domain is prepared for the transfer, you can start the process of bringing the domain to Hover. Complete the following steps to purchase Hover services for the domain and initiate the transfer request:

Initiate your domain transfer through Hover.com

  1. Visit https://www.hover.com and click on Transfer.

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    Or, go directly to https://hover.com/transfer

    If you already have an account, sign in here https://www.hover.com/signin

    Once you're signed in, You can then click on Transfer at the top of the page.

  2. Enter the domain to be transferred, and click on the Double Arrow (check) button.

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  3. A step-by-step transfer process screen will appear with the transfer fee. Cost will depend on domain name you wish to transfer. Some domain extensions (TLDs) cost more than others and some domains are classified as "premium" by the registries. Some premium domains renew or transfer at regular rates and cost a premium for registration, others may cost a premium to register, renew and transfer. Premium domains will be flagged with a blue star so they are easy to recognize. 
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    If the step has an orange exclamation mark (!) symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

  4. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.


  5. Under Cart Summary, click Proceed to Cart.

    NOTE: The prices shown are examples only, and may not reflect current pricing.

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  6. On the Shopping Cart page, enter the transfer authorization code that you should have from the domain provider you are transferring away from, and click Submit.

    Then click Secure Checkout.
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  7. If you are not already signed in to a Hover account you will be asked to sign in or create an account.
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    If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

  8. Fill out your Full Name and Address as you would like them to appear in your domain registration records, and then click Continue.

    Note: This information must be correct and accurate to ensure you always have control over your domains.

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  9. Enter your Billing Info.

    If you have billing information saved to your account, it will be automatically entered for you. As seen below, you can see the existing credit card is already chosen.

    If you want to use another card, choose Pay with a new credit card.

    If you want to pay using PayPal, choose Pay with PayPal.

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  10. Fill in your name and address as they appear on your credit card statements (if using a credit card), then scroll down and enter your credit card number, card security code (CVV), and expiration date.

    If using PayPal, a window will open up for you to login to your PayPal account. When finished, you will be directed back to your order.

    Click Continue when finished.

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  11. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order. Before any order can be placed on our system, the terms of service must be agreed to first.

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  12. After May 25, 2018 many registrars along with 1&1 will require you approve the transfer after submitting the request at Hover. If no action is taken the transfer will be canceled after six days. 

    Your domain will remain in a pending status until the transfer completes. You will see this on the Overview page in your account for this domain. 

    If you'd like to refresh the status and see if there's any update, you can click Check Progress.

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Transfers can take anywhere up to 5-7 days to compete. If you have submitted a transfer and approved all the emails you received, and it has been longer than 7 days, please contact support and we can take a look at this for you and see what the issue may be.

 
 
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