How to: Transfer a domain from an eNom reseller

This tutorial provides general guidelines for transferring a domain to Hover; however, the steps may not be exactly the same for all eNom resellers. If you need help with the steps that are performed on the eNom website, follow the instructions below to locate the contact information for your eNom reseller who can assist you.

Locating your domain service provider

1. Visit http://www.enomcentral.com/help/reseller_lookup.asp, enter your domain name and the word verification, and then click Retrieve Provider.

 

Locating your domain service provider

 

The support contact information for your domain provider is displayed.

 

Note: Domain transfers will be rejected if:

  • The domain name is locked (this tutorial will show you how to unlock your domain name).
  • The domain name was registered or transferred in the past 60 days.
  • The authorization code provided is invalid (this tutorial will show you how to obtain the authorization code).
  • The domain name is in redemption.
  • There is an unresolved domain dispute (a form of registrar lock).

Disable WhoIs Privacy

1. Visit http://www.enom.com, enter your eNom customer number and password, and then click Login.

 

2. From the Domains drop-down list, choose My Domains.

 

3. On the Domain Overview page, click Contact Information.
Alternatively, choose Contact Information from the Manage Domain drop-down list.

 

 

4. At the top of the Edit Contact Information page, click Edit your ID Protect settings.

 

5. If privacy is enabled, select Unprotected, and then click save changes.

Ensure that your administrative email contact is up-to-date

1. From the Domains drop-down list, choose My Domains.

 

2. On the Domain Overview page, click Contact Information.
Alternatively, choose Contact Information from the Manage Domain drop-down list. 

 

3. On the Edit Contact Information page, check that your Administrative Contact email address is correct. Make any required corrections, and then click save.

Unlock your domain name

1. From the Manage Domain drop-down list, choose General Settings.

 

2. In the Registrar-Lock section, select Disable, and then click save.

 

 

Note: These changes could take up to 24 hours to complete

Get your domain's transfer authorization code

1. On the Edit General Settings page, click Email Auth Info to Registrant.

 

 

eNom will send the authorization code to your admin email address

You can now initiate the transfer to Hover using the steps below.

 

Initiate your domain transfer through Hover.com

1.  Visit http://www.hover.com and click on Transfer.

Initiate your domain transfer through Hover.com

Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the Add New button and then click on the + Transfer a domain to Hover link, as pictured below.

2. Type the domain name to be transferred in the text box and click on the Double Arrow (check) button.

3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

Depending on your registration service provider, there will be up to 3 steps listed:

  • Domain privacy status.
  • Admin email confirmation.
  • Domain lock status.

If the step has an orange ! symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

Click on Send approval email to confirm the admin email address.

4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

6. Under CART SUMMARY, click Proceed to Cart.

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you and click Submit, and then click Secure Checkout.

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

10. Enter your billing information.

If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order.

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

Approve the transfer (optional)

You do not need to take any further action; however, if you want to bypass the normal 5 day hold period you can explicitly approve the transfer.

To approve the transfer

1. Locate the email message sent to you from eNom confirming your transfer request.

2. Click the link in the email to go to the Domain Name Transfer Interface.

3. Select I Approve, and then click SUBMIT

 

The transfer has now been approved.

Note: It may still take a few days for the transfer to complete.

Have more questions? Submit a request

8 Comments

  • 0
    Avatar
    Borislav Krstic

    The first 2 pictures are missing.

  • 0
    Avatar
    Blair Mueller

    Hi Borislav, 

    You're right, that was a bit odd!  Not sure what happened to them but we got them back up now.  Thanks for the heads up!

  • 0
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    Mayer Balser

    the domain name was registered or transferred in the past 60 days

    Hmmm Just bought a domain and just got control of it and want to xfr to Hover. So do I need to wait 60 days?

  • 0
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    Andrew Costen

    Yes, if you just bought a domain name then you will have to wait 60 days before it can be transferred.

  • 0
    Avatar
    Atlantic Coffee

    "the domain name is locked (this tutorial will show you how to unlock your domain name)"

    I don't see anywhere in this tutorial how to unlock my domain. Was this bullet point suppose to link to an additional tutorial?

  • 0
    Avatar
    Brennan Valenzuela

    Hi Atlantic, great catch, thanks for pointing that out. The tutorial has since been updated.

  • 0
    Avatar
    Poh Yen Lim

    So what do I do after I know who's the reseller? Ask for my LogIn ID? Because I can't log in with my domain name and password, which is all I've got. 

  • 0
    Avatar
    Brian Cabral

    Yep, that's right you should contact the reseller in order to gain access to the account where your domain is managed.

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