How to: Transfer a domain to Hover

This article will walk you through the general guidelines that need to be followed before a domain name can be transferred to Hover, and how to initiate that transfer on the Hover.com website.

If you're with one of the following providers, please click on the link to see a step-by-step guide:

Before you can begin a transfer:

  • Domain privacy services must be disabled.
  • Verify that your administrative email address in the domain registration record is accurate.
  • Your domain must be unlocked.
  • Acquire your domain's transfer authorization code (also referred to as an EPP or auth code).

Domain transfers will be outright rejected if:

  • The domain name is locked
  • The domain name was registered or transferred in the past 60 days
  • The authorization code provided is invalid
  • The domain name is in redemption (or expired, in some cases)
  • There is an unresolved domain dispute

Warning!
If you rely on your current domain provider's nameservers for custom DNS records (website hosting, email, etc), we can help copy that over. We provide a valet service to help when you have active DNS on your domain. Please check out FAQ: Valet Transfer Service to see if this applies to you.

 

Initiate your domain transfer through Hover.com
  1. Visit https://www.hover.com and click on Transfer.

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    Or, go directly to https://hover.com/transfer

    If you already have an account, sign in here https://www.hover.com/signin

    Once you're signed in, You can then click on Transfer at the top of the page.

  2. Enter the domain to be transferred, and click on the Double Arrow (check) button.

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  3. A step-by-step transfer process screen will appear. Depending on your registration service provider, there will be up to 3 steps listed:

    Domain privacy status
    Admin email confirmation
    Domain lock status

    If the step has an orange exclamation mark (!) symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    Click on Send approval email to confirm the admin email address.

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  4. Once you receive this email, use the Agree button after entering your initials. If the button does not work, you can use the link just below it. "This form is also available on the hover.com website". Once verified you will be redirected to the transfer-in page on hover.com. It will look something like this:


  5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

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  6. Under Cart Summary, click Proceed to Cart.

    NOTE: The prices shown are examples only, and may not reflect current pricing.

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  7. On the Shopping Cart page, enter the transfer authorization code that you should have from the domain provider you are transferring away from, and click Submit.

    Then click Secure Checkout.
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  8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.
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    If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

  9. Fill out your Full Name and Address as you would like them to appear in your domain registration records, and then click Continue.

    Note: This information must be correct and accurate to ensure you always have control over your domains.

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  10. Enter your Billing Info.

    If you have billing information saved to your account, it will be automatically entered for you. As seen below, you can see the existing credit card is already chosen.

    If you want to use another card, choose Pay with a new credit card.

    If you want to pay using PayPal, choose Pay with PayPal.

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  11. Fill in your name and address as they appear on your credit card statements (if using a credit card), then scroll down and enter your credit card number, card security code (CVV), and expiration date.

    If using PayPal, a window will open up for you to login to your PayPal account. When finished, you will be directed back to your order.

    Click Continue when finished.

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  12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order. Before any order can be placed on our system, the terms of service must be agreed to first.

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    Your domain will remain in a pending status until the transfer completes. You will see this on the Overview page in your account for this domain. 

    If you'd like to refresh the status and see if there's any update, you can click Check Progress.

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Transfers can take anywhere up to 5-7 days to compete. If you have submitted a transfer and approved all the emails you received, and it has been longer than 7 days, please contact support and we can take a look at this for you and see what the issue may be.

 
Have more questions? Submit a request

59 Comments

  • 0
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    Justin Alessi

    When I did the transfer on hover's end it said the domain was "unlocked" but when I did the transfer it said "transfer failed click here to restart". I checked the hosting site and it was infact locked even know hover said it was unlocked. Now I have two charges from hover for the same transfer. Will one of these charges drop off?

  • 0
    Avatar
    Blair M

    Hi Justin, 

    When our system checks the lock status of a domain the results are accurate.  Some places may lock your domain automatically when you request your auth code, or make changes to the contact information, this might have been why you noticed it locked when you checked back after the transfer failed. If it was in fact locked, you wouldn't have been able to continue on with the transfer process on our website.  It might also have been due to the failed transfer, they might have locked the domain again as a preventative measure to prevent an unauthorized transfer. 

    Either way, looks like you were able to get it to complete the second time.  We only process charges when the transfer is successfully completed.  The first attempt to transfer failed so the auth was cancelled and no funds were captured.  You should see the auth for those funds returned to you by your bank within 3-5 business days.  

    We only captured funds on the second order.

    Have a nice day, and please let us know if you need a hand with anything else. 

  • 0
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    Carlos Eugenio Rodriguez

    How can I transfer a domain from one Hover account to another Hover account?

  • 0
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    Joel Pais

    Hey Carlos, that's a process that is handled on our end. Just shoot us an email and we'll be happy to help you out.

  • 0
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    dale croom

    I have tried the process 3 times. i think it has taken 3 payments possibly. keeps changing status to transfer-in cancelled and then says it has been declined. with no explanation as to why its declined. opened a ticket but still no reply within 2 hrs.

  • 0
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    Brian Cabral

    Hi Dale, I noticed Tatenda was able to help you with this. Let us know if you need a hand with anything else.

  • 0
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    Loy Lee

    Hi Hover,

    I need some help finding my authorisation code for my hose (Dreamhost). Any idea of where I can find it?

     

    Thanks

    Loy

  • 0
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    Loy Lee

    ...found it now! :)

     

    Thanks 

    Loy

  • 0
    Avatar
    Carlos Castro

    Hi,

     

    I'm trying to move one domain to my Hover account. I unlocked it correctly from my current provider, but I can't get the "Approval Email" since I don't have the email listed in Hover Panel (xxxxxxx@contactprivacy.com).

    I don't know why @contactprivacy.com is involved. My domain is in Exabytes.com

     

    Can you help? :D

  • 0
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    Carlos Castro

    Nevermind!

     

    It seems that "ID Protection" was enabled... I just disabled it and it's working!

  • 0
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    Ian Geercke

    Hi,

    I have initiated a domain transfer & I created my custom records already at Hover, do I need to do anything with Name Server records? I presume that when you take the domain live you set the NS records to yourselves?

     

    Thanks, Ian

  • 0
    Avatar
    Brian Cabral

    Hi Ian, name servers are copied over with the transfer as a means to minimize downtime so they would have to be set before the transfer starts. But, you can change the name servers to point to hover once the transfer completes if you plan to use the DNS in your hover account.

  • 0
    Avatar
    Ian Geercke

    Thanks Brian, I have now done that for the domain I have just transferred, however I have some more critical domains to transfer & I don't want to lose even a moments resolution. Do I need to manually set these after the transfer (possibly losing resolution until they are changed) or can they be ready in advance? I obviously don't know exactly when the transfer will be finalised & can't sit by my PC all the time waiting. If the Name Servers are still pointing to (evil) 123-reg when I transfer presumably none of my pre-created custom DNS records take effect until the Name Servers are changed too. Can I change them on 123-reg to yours in advance, will that work? Thanks! Ian

  • 0
    Avatar
    Brian Cabral

    Hi Ian, we can setup a DNS shell for you if you plan to copy over the DNS before a transfer with our valet transfer service. Just let us know what you have in mind before starting the transfer and we can take care of this for you beforehand.

  • 0
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    Caue Rego

    Can't find EPP on Arvixe. You do mention your specialists might have some guide for many registrars... Do you happen to know this one?

  • 0
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    Mark Cruz

    Hi Caue,

    To get an EPP/authcode you can get this through the control panel of your current provider or you will need to contact them to request the code to be emailed to you.  I would suggest contacting them directly to have the EPP code emailed to you.

  • 0
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    Caue Rego

    Hey Mark,

    Yeah, I ended up contacting them directly and it worked just fine. But they did say they have a supposed automated way through the CPanel, in which their system would them mail me the EPP. I guess it was just not working or I couldn't really find it. ;-)

    And thank you for the support!

  • 0
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    Durrell Bowman

    I'm going to transfer my domain to Hover and will map to it from WordPress.com. I understand what I need to do for that, because I'll be able to add Hover's servers to my WordPress.com domain settings. However, in order to have email (and to send from it, say, using Gmail), such as by adjusting the MX settings, do I need a Hover mailbox or is forwarding enough? I'm confused.

  • 0
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    Brian Cabral

    Hi Durrell,

    I've sent a reply to your email request. It looks like you have a good idea of what will be involved with the transfer process and in order to setup email forwarding or hosted email you would need an email hosting provider and this is a service we provide.

    Here is a link to the email options we offer along with the corresponding rates and features: https://www.hover.com/email

     

  • 0
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    Gary Miller

    If I want to transfer a domain name to another Hover account do I follow  the same directions as above?

     

    Gary

  • 0
    Avatar
    Brian Cabral

    Hi Gary, this tutorial is a general outline of the transfer process and would apply for transfers of most domains from the majority of registries (i.e. .com,.net,.club,etc). It would also be useful in your case and I noticed Martin is assisting you with the transfer :)

  • 0
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    Andrew Cotten

    If I want to transfer my domain management only (and keep webhosting with my current domain management/webhosting group). Am I correct to understand that the only thing I have to do after transferring my domain management to hover is to point my DNS nameservers back to my current webhost? (Which, by the way, is Verio.com)

  • 0
    Avatar
    Blair M

    Hi Andrew, 

    You're half right, your name servers would need to point back to your hosting provider (Verio) but you don't actually have to do anything to make that happen.  When you transfer your domain the name servers do not get changed automatically so they will continue pointing to your existing provider before, during and after the transfer.  Just be sure that Verio is aware you are doing this so they don't shut down your DNS when you initiate the transfer out.

    Let me know if you have any other questions.

  • 0
    Avatar
    Andrew Cotten

    Thanks Blair. So, all else equal, I shouldn't have any issues changing MX Records for my site using hover after the transfer? How quick could the transfer take if I started the process today?

  • 0
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    Blair M

    Your name servers will continue to point to Verio, so you would continue to mange your DNS at Verio.  The DNS management in your Hover account would only apply to our name servers, if you were using them.

  • 0
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    Luca Cettuzzi

    Hi.

    How can I transfer a domain from my father's account to mine (both at hover.com)? I always get the message that the domain is already registered at hover.com and can't be transferred.

    Thanks.

  • 0
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    Michael Fich

    Hi Luca,

    This instruction guide is currently suited for transferring domains to your Hover account from another domain provider.  To transfer a domain name from one Hover account to another, this is something that we currently don't have a function for in the Hover interface.  I can manually do this for you though!

    I'll send you an email, from help@hover.com, and we can discuss which domain and account you wish to have moved.

  • 0
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    Vincent Leung

    <<UPDATE: I found out what happened-- forgot to turn off WHOIS Privacy.. thanks!>>

     

    Hi,

    I have been trying to transfer a domain to hover using the transfer tool in hover.com.  While I was able to unlock the domain I wanted to transfer, when I click "Send approval email" I don't receive anything at the admin email address (I have checked, the email I have registered is correct).  Is there another way to receive this email, or could I directly type in the authorization code?

    Thanks

    Vincent

    Edited by Vincent Leung
  • 0
    Avatar
    Sergio Rodríguez-Solís

    Hi, if I transfer a domain from another registrant company to Hover, will all register values be kept and everything will continue working normally with my site and email? will I need to set them all again? Thanks

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