How to: Transfer a domain to Hover

This article will walk you through the general guidelines that need to be followed before a domain name can be transferred to Hover, and how to initiate that transfer on the Hover.com website.

If you're with one of the following providers, please click on the link to see a step-by-step guide:

Before you can begin a transfer:

  • Domain privacy services must be disabled.
  • Verify that your administrative email address in the domain registration record is accurate.
  • Your domain must be unlocked.
  • Acquire your domain's transfer authorization code (also referred to as an EPP or auth code).

Domain transfers will be outright rejected if:

  • The domain name is locked
  • The domain name was registered or transferred in the past 60 days
  • The authorization code provided is invalid
  • The domain name is in redemption (or expired, in some cases)
  • There is an unresolved domain dispute

Warning!
If you rely on your current domain provider's nameservers for custom DNS records (website hosting, email, etc), we can help copy that over. We provide a valet service to help when you have active DNS on your domain. Please check out FAQ: Valet Transfer Service to see if this applies to you.

 

Initiate your domain transfer through Hover.com
  1. Visit https://www.hover.com and click on Transfer.

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    Or, go directly to https://hover.com/transfer

    If you already have an account, sign in here https://www.hover.com/signin

    Once you're signed in, You can then click on Transfer at the top of the page.

  2. Enter the domain to be transferred, and click on the Double Arrow (check) button.

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  3. A step-by-step transfer process screen will appear. Depending on your registration service provider, there will be up to 3 steps listed:

    Domain privacy status
    Admin email confirmation
    Domain lock status

    If the step has an orange exclamation mark (!) symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    Click on Send approval email to confirm the admin email address.

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  4. Once you receive this email, use the Agree button after entering your initials. If the button does not work, you can use the link just below it. "This form is also available on the hover.com website". Once verified you will be redirected to the transfer-in page on hover.com. It will look something like this:


  5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

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  6. Under Cart Summary, click Proceed to Cart.

    NOTE: The prices shown are examples only, and may not reflect current pricing.

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  7. On the Shopping Cart page, enter the transfer authorization code that you should have from the domain provider you are transferring away from, and click Submit.

    Then click Secure Checkout.
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  8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.
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    If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

  9. Fill out your Full Name and Address as you would like them to appear in your domain registration records, and then click Continue.

    Note: This information must be correct and accurate to ensure you always have control over your domains.

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  10. Enter your Billing Info.

    If you have billing information saved to your account, it will be automatically entered for you. As seen below, you can see the existing credit card is already chosen.

    If you want to use another card, choose Pay with a new credit card.

    If you want to pay using PayPal, choose Pay with PayPal.

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  11. Fill in your name and address as they appear on your credit card statements (if using a credit card), then scroll down and enter your credit card number, card security code (CVV), and expiration date.

    If using PayPal, a window will open up for you to login to your PayPal account. When finished, you will be directed back to your order.

    Click Continue when finished.

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  12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order. Before any order can be placed on our system, the terms of service must be agreed to first.

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    Your domain will remain in a pending status until the transfer completes. You will see this on the Overview page in your account for this domain. 

    If you'd like to refresh the status and see if there's any update, you can click Check Progress.

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Transfers can take anywhere up to 5-7 days to compete. If you have submitted a transfer and approved all the emails you received, and it has been longer than 7 days, please contact support and we can take a look at this for you and see what the issue may be.

 
Have more questions? Submit a request

59 Comments

  • 0
    Avatar
    Tyson Acker

    Domain transfers can take 5-7 days to complete from start to finish.  The losing registrar has a 5 day hold period to give them time to verify that the transfer out request is legitimate.

  • 0
    Avatar
    Blair Mueller

    Hi Richard - You're not missing anything.  Our mistake.  There was a slight problem this morning with the website and it was causing people to not be able to add items to the shopping cart.  This should be all resolved now if you wanted to try it again.  Let us know if you are not able to do it a second time. 

  • 0
    Avatar
    Michael Fich

    Hi Luca,

    This instruction guide is currently suited for transferring domains to your Hover account from another domain provider.  To transfer a domain name from one Hover account to another, this is something that we currently don't have a function for in the Hover interface.  I can manually do this for you though!

    I'll send you an email, from help@hover.com, and we can discuss which domain and account you wish to have moved.

  • 0
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    Jorge V. Valle C.

    Hello,

    Let me know if I can transfer a domain from Mexico to hover.com.

    .com.mx

    Thanks

    Jorge

  • 0
    Avatar
    Carlos Eugenio Rodriguez

    How can I transfer a domain from one Hover account to another Hover account?

  • 0
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    Sergio Rodríguez-Solís

    Hi, if I transfer a domain from another registrant company to Hover, will all register values be kept and everything will continue working normally with my site and email? will I need to set them all again? Thanks

  • 0
    Avatar
    Vincent Leung

    <<UPDATE: I found out what happened-- forgot to turn off WHOIS Privacy.. thanks!>>

     

    Hi,

    I have been trying to transfer a domain to hover using the transfer tool in hover.com.  While I was able to unlock the domain I wanted to transfer, when I click "Send approval email" I don't receive anything at the admin email address (I have checked, the email I have registered is correct).  Is there another way to receive this email, or could I directly type in the authorization code?

    Thanks

    Vincent

    Edited by Vincent Leung
  • 0
    Avatar
    Andrew Costen

    No, we don't currently support .mx domains. You can see the complete list of supported types of domains at: https://help.hover.com/entries/21181682-supported-top-level-domains-tlds

  • 0
    Avatar
    Joel Pais

    Hey Carlos, that's a process that is handled on our end. Just shoot us an email and we'll be happy to help you out.

  • 0
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    Jeff Kuntz

    Can I transfer a domain to Hover even if you do not offer the top level domain for sale (i.e. a .lt domain)?

  • 0
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    Blair Mueller

    Hi Mark - we can certainly do this for you.  That's what we do as part of the valet transfer process.  We would be able to have all this set up for you on our servers ahead of the transfer, change your name servers to ours and then transfer the domain.  This way, you are already using our name servers for DNS management before the transfer is started. 

    Send us an email, help@hover.com, with your details and we'll get started on this for you. 

  • 0
    Avatar
    Tyson Acker

    @Jeff - We are only able to support the transfer in of top-level domains listed on our pricing website here:  https://www.hover.com/pricing

    Other top-level domains cannot be managed through Hover.com at this time.

  • 0
    Avatar
    Mark Baier

    Hi, we use Google Apps for email on our domain, which require several custom MX records.  Since the transfer takes 5-7 days, can we setup the MX records on hover ahead of time so when the transfer completes, the new settings automatically take effect?  Trying to minimize potential downtime.

    Thanks!

  • 0
    Avatar
    Sedo Transfer

    Hello,

    I found the list of supported TLDs - can all these TLDs also be transferred to Hover, or does the list only refer to TLDs that can be newly registered?

    Thanks

    Yvonne

  • 0
    Avatar
    Brian Cabral

    Hi Dale, I noticed Tatenda was able to help you with this. Let us know if you need a hand with anything else.

  • 0
    Avatar
    Andrew Costen

    Both, Yvonne.

  • 0
    Avatar
    Carlos Castro

    Hi,

     

    I'm trying to move one domain to my Hover account. I unlocked it correctly from my current provider, but I can't get the "Approval Email" since I don't have the email listed in Hover Panel (xxxxxxx@contactprivacy.com).

    I don't know why @contactprivacy.com is involved. My domain is in Exabytes.com

     

    Can you help? :D

  • 0
    Avatar
    Andrew Costen

    Although, to add to that, .PLC.UK and .LTD.UK domain names must be registered with Nominet directly, although they can be transferred to Hover later.

  • 0
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    Carlos Castro

    Nevermind!

     

    It seems that "ID Protection" was enabled... I just disabled it and it's working!

  • 0
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    Christopher Smith

    Hi Andrew. I second Bryson's query. I have two domains I wish to transfer and, while they are unlocked, I get the message that the "Admin email cannot be retrieved". Thanks

  • 0
    Avatar
    Ian Geercke

    Hi,

    I have initiated a domain transfer & I created my custom records already at Hover, do I need to do anything with Name Server records? I presume that when you take the domain live you set the NS records to yourselves?

     

    Thanks, Ian

  • 0
    Avatar
    Tyson Acker

    Hi Todd.  Typically any DNS settings at the losing registrar will work while transfers are pending.  Most registrars will shut off their DNS services for the domain name once a transfer out is completed.  If you are using your old registrar's DNS, you'll need to add your custom DNS records in Hover and then change your name servers to ns1.hover.com and ns2.hover.com.  If your domain is pointed at the name servers of a third party web host, you don't need to do this.  Your web host's DNS will be unaffected by a transfer.

    We have tutorials on creating custom DNS records and changing name servers at these URLs:

    Custom DNS recordshttp://help.hover.com/entries/21204757-how-to-edit-dns-records-a-cname-mx-txt-and-srv

    Change name servershttp://help.hover.com/entries/21206438-how-to-change-your-domain-name-servers-dns-servers

  • 0
    Avatar
    Brian Cabral

    Hi Ian, name servers are copied over with the transfer as a means to minimize downtime so they would have to be set before the transfer starts. But, you can change the name servers to point to hover once the transfer completes if you plan to use the DNS in your hover account.

  • 0
    Avatar
    Todd Shelley

    During the 5 day hold mentioned before, does the DNS settings from the old registrar still work?

    For example, I eventually want to transfer one of my other domains but it's the one I use for email. If the domain is 'offline' for a day or twobecause of the transfer, I can deal with that. But not if it's for 5-7 days.

  • 0
    Avatar
    Brian Cabral

    Hi Ian, we can setup a DNS shell for you if you plan to copy over the DNS before a transfer with our valet transfer service. Just let us know what you have in mind before starting the transfer and we can take care of this for you beforehand.

  • 0
    Avatar
    John Fieber

    Tyson, could you clarify one detail on that last point, not on A, CNAME, MX and the like, but the NS records.  Say I have example.com hosted at OtherRegistrar, and the NS records are configured at OtherRegistrar to a third-party DNS service, say Amazon's Route53.  When Hover transfers in the domain, will the existing NS records specifying Route53 be preserved?  Or will I need to re-configure the NS records once transferred, with a possible service gap.   I've started transferring some currently idle domains from OtherRegistrar, but would like clarity on this detail before hoisting over my live domains.

    Thanks

  • 0
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    Caue Rego

    Can't find EPP on Arvixe. You do mention your specialists might have some guide for many registrars... Do you happen to know this one?

  • 0
    Avatar
    John Fieber

    Just the root domain.  Thanks Tyson!

  • 0
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    Mark Cruz

    Hi Caue,

    To get an EPP/authcode you can get this through the control panel of your current provider or you will need to contact them to request the code to be emailed to you.  I would suggest contacting them directly to have the EPP code emailed to you.

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