How to: Transfer a domain to Hover [generic]

These are the general guidelines that need to be followed before a domain name can be transferred:

1.  Domain privacy services need to be disabled.

2.  Verify that your administrative email address in the domain registration record is accurate.

3.  Your domain needs to be unlocked.

4.  Acquire your domain's transfer authorization code (also referred to as an EPP or auth code) from the current registration service provider.

If your domain is registered with any of the registration service providers below, click on its link for step-by-step tutorials:

 

Domain transfers will be outright rejected if:

  • the domain name is locked (this tutorial will show you how to unlock your domain name)
  • the domain name was registered or transferred in the past 60 days
  • the authorization code provided is invalid (this tutorial will show you how to obtain the authorization code)
  • the domain name is in redemption
  • there is an unresolved domain dispute (a form of registrar lock)

 

Warning - if you rely on GoDaddy's DNS services for custom DNS records, please contact Hover customer service so we can set up your DNS records in Hover before you transfer in so that you do not experience any downtime on your domain's services. If you are using a third party for your DNS hosting (such as your hosting provider's name servers) you can continue to do so as the name servers will not be changed during the transfer process.

Once your domain name has been prepared for transfer, you can initiate the transfer using the steps outlined below.

Initiate your domain transfer through Hover.com

1.  Visit http://www.hover.com and click on Transfer.

Initiate your domain transfer through Hover.com

Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the Add New button and then click on the + Transfer a domain to Hover link, as pictured below.

2. Type the domain name to be transferred in the text box and click on the Double Arrow (check) button.

3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

Depending on your registration service provider, there will be up to 3 steps listed:

  • Domain privacy status.
  • Admin email confirmation.
  • Domain lock status.

If the step has an orange ! symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

Click on Send approval email to confirm the admin email address.

4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

6. Under CART SUMMARY, click Proceed to Cart.

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you and click Submit, and then click Secure Checkout.

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

10. Enter your billing information.

If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order.

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

Have more questions? Submit a request

59 Comments

  • 0
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    Jeremy Cath

    how long does a transfer normally take? and if there's a problem (eg typo in the auth code) how quickly does that get flagged for action?

  • 0
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    Tyson Acker

    Domain transfers can take 5-7 days to complete from start to finish.  The losing registrar has a 5 day hold period to give them time to verify that the transfer out request is legitimate.

  • 0
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    Jeff Kuntz

    Can I transfer a domain to Hover even if you do not offer the top level domain for sale (i.e. a .lt domain)?

  • 0
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    Tyson Acker

    @Jeff - We are only able to support the transfer in of top-level domains listed on our pricing website here:  https://www.hover.com/pricing

    Other top-level domains cannot be managed through Hover.com at this time.

  • 0
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    Todd Shelley

    During the 5 day hold mentioned before, does the DNS settings from the old registrar still work?

    For example, I eventually want to transfer one of my other domains but it's the one I use for email. If the domain is 'offline' for a day or twobecause of the transfer, I can deal with that. But not if it's for 5-7 days.

  • 0
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    Tyson Acker

    Hi Todd.  Typically any DNS settings at the losing registrar will work while transfers are pending.  Most registrars will shut off their DNS services for the domain name once a transfer out is completed.  If you are using your old registrar's DNS, you'll need to add your custom DNS records in Hover and then change your name servers to ns1.hover.com and ns2.hover.com.  If your domain is pointed at the name servers of a third party web host, you don't need to do this.  Your web host's DNS will be unaffected by a transfer.

    We have tutorials on creating custom DNS records and changing name servers at these URLs:

    Custom DNS recordshttp://help.hover.com/entries/21204757-how-to-edit-dns-records-a-cname-mx-txt-and-srv

    Change name servershttp://help.hover.com/entries/21206438-how-to-change-your-domain-name-servers-dns-servers

  • 0
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    John Fieber

    Tyson, could you clarify one detail on that last point, not on A, CNAME, MX and the like, but the NS records.  Say I have example.com hosted at OtherRegistrar, and the NS records are configured at OtherRegistrar to a third-party DNS service, say Amazon's Route53.  When Hover transfers in the domain, will the existing NS records specifying Route53 be preserved?  Or will I need to re-configure the NS records once transferred, with a possible service gap.   I've started transferring some currently idle domains from OtherRegistrar, but would like clarity on this detail before hoisting over my live domains.

    Thanks

  • 0
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    Tyson Acker

    Hi John - it might help for to contact us with your domain name to triple check.  If your root domain name is pointed at third party's name servers, that will carry over to Hover.  If you're talking about NS records for subdomain host names, like blog.domainname.com, that's a feature Hover DNS does not support right now.

  • 0
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    John Fieber

    Just the root domain.  Thanks Tyson!

  • 0
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    Tyson Acker

    Hi John - if you have your root domain name pointed at third party name servers, like ns1.webhost.com and ns2.webhost.com, then those settings will follow you when you transfer to Hover.  The DNS tab in Hover only affects records on our name servers - ns1.hover.com and ns2.hover.com.

  • 0
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    Kendrick Lo

    I think I'm missing something... the tutorial says that it is going to show me how to get the EPP code, but I don't see where that is.  Thanks

  • 0
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    Tyson Acker

    Hi Kendrick - Sorry for any confusion.  This tutorial provides generic instructions.  The steps to get your transfer authorization code depend on who your current registrar is.  Each will have a different interface and the steps to get the EPP code (aka auth code) will vary.  We have specific steps for GoDaddy, Network Solutions, and 1 and 1 at these links:

    GoDaddy

    Network Solutions

    1 and 1

    If your domain is registered somewhere else and you get lost looking for the EPP code, please give us a call or send us an email so we can help.  Our customer advisors have had a lot of experience working with different registrars and can get you pointed in the right direction.

  • 0
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    Focal Pool

    How can I transfer a domain from one Hover account to another?

  • 0
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    Tyson Acker

    Hi Focal - Our customer advisors can transfer domain names between accounts for you.  I've opened a support ticket for you so we can help.

  • 0
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    Edwin Burt

    I just recieved my authorization code but when I input it into the hover checkout area, I get an error message. My previous domain name provider is Intuit. I copy and pasted the auth code from their email direct. Any ideas? or just contact them about it I suppose.

  • 0
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    Tyson Acker

    Hi Edwin - this may be a case where it would help if you sent us an email with your authorization code, or gave us a phone call to help. Sometimes registrars don't have an authorization code in sync with the domain registry and asking your registrar to create a different authorization code forces this to be resolved. If that's not the case, we'll need to check things on our end for you.

  • 0
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    Edwin Burt

    Thank You Tyson. When I copy/pasted the code, I believe I had a space included either at the front or the end. I did it again later, more carefully, and it worked fine. Thanks for your time.

  • 0
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    Richard Floyd-Walker

    Hi.

    I am trying to transfer a domain and once the checks are completed and Hover confirms eligibility I find that the add to cart button doesn't work (see attachment). Is there something that I'm missing?

    Best Regards

    Rick

  • 0
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    Blair Mueller

    Hi Richard - You're not missing anything.  Our mistake.  There was a slight problem this morning with the website and it was causing people to not be able to add items to the shopping cart.  This should be all resolved now if you wanted to try it again.  Let us know if you are not able to do it a second time. 

  • 0
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    Mark Baier

    Hi, we use Google Apps for email on our domain, which require several custom MX records.  Since the transfer takes 5-7 days, can we setup the MX records on hover ahead of time so when the transfer completes, the new settings automatically take effect?  Trying to minimize potential downtime.

    Thanks!

  • 0
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    Blair Mueller

    Hi Mark - we can certainly do this for you.  That's what we do as part of the valet transfer process.  We would be able to have all this set up for you on our servers ahead of the transfer, change your name servers to ours and then transfer the domain.  This way, you are already using our name servers for DNS management before the transfer is started. 

    Send us an email, help@hover.com, with your details and we'll get started on this for you. 

  • 0
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    Bryson Gilbert

    What does it mean when a domain is "eligible for transfer", but in the checklist it says "Admin email cannot be retrieved from" the losing registrar? The whois records for the domain include valid email addresses for all contacts.

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    Andrew Costen

    One cause of that could be the losing Registrar having the email address saved with certain characters around it in such a way that it confuses our system. I'm going to send you a quick email shortly to discuss this though.

  • 0
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    Christopher Smith

    Hi Andrew. I second Bryson's query. I have two domains I wish to transfer and, while they are unlocked, I get the message that the "Admin email cannot be retrieved". Thanks

  • 0
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    Andrew Costen

    Christopher, I'll send you an email as well.

    For anybody else reading this, if one ever gets this error, it's best to either email us a help request or give us a phone call so we can help out with the transfer.

  • 0
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    Jorge V. Valle C.

    Hello,

    Let me know if I can transfer a domain from Mexico to hover.com.

    .com.mx

    Thanks

    Jorge

  • 0
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    Andrew Costen

    No, we don't currently support .mx domains. You can see the complete list of supported types of domains at: https://help.hover.com/entries/21181682-supported-top-level-domains-tlds

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    Sedo Transfer

    Hello,

    I found the list of supported TLDs - can all these TLDs also be transferred to Hover, or does the list only refer to TLDs that can be newly registered?

    Thanks

    Yvonne

  • 0
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    Andrew Costen

    Both, Yvonne.

  • 0
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    Andrew Costen

    Although, to add to that, .PLC.UK and .LTD.UK domain names must be registered with Nominet directly, although they can be transferred to Hover later.

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