How to: Transfer a domain to Hover [generic]

These are the general guidelines that need to be followed before a domain name can be transferred:

1.  Domain privacy services need to be disabled.

2.  Verify that your administrative email address in the domain registration record is accurate.

3.  Your domain needs to be unlocked.

4.  Acquire your domain's transfer authorization code (also referred to as an EPP or auth code) from the current registration service provider.

If your domain is registered with any of the registration service providers below, click on its link for step-by-step tutorials:

 

Domain transfers will be outright rejected if:

  • the domain name is locked (this tutorial will show you how to unlock your domain name)
  • the domain name was registered or transferred in the past 60 days
  • the authorization code provided is invalid (this tutorial will show you how to obtain the authorization code)
  • the domain name is in redemption
  • there is an unresolved domain dispute (a form of registrar lock)

 

Warning - if you rely on GoDaddy's DNS services for custom DNS records, please contact Hover customer service so we can set up your DNS records in Hover before you transfer in so that you do not experience any downtime on your domain's services. If you are using a third party for your DNS hosting (such as your hosting provider's name servers) you can continue to do so as the name servers will not be changed during the transfer process.

Once your domain name has been prepared for transfer, you can initiate the transfer using the steps outlined below.

Initiate your domain transfer through Hover.com

1.  Visit http://www.hover.com and click on Transfer.

Initiate your domain transfer through Hover.com

Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the Add New button and then click on the + Transfer a domain to Hover link, as pictured below.

2. Type the domain name to be transferred in the text box and click on the Double Arrow (check) button.

3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

Depending on your registration service provider, there will be up to 3 steps listed:

  • Domain privacy status.
  • Admin email confirmation.
  • Domain lock status.

If the step has an orange ! symbol in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

Click on Send approval email to confirm the admin email address.

4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

5. Once there are green checks next to each status item, click Add to cart to add the domain name to your shopping cart.

6. Under CART SUMMARY, click Proceed to Cart.

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you and click Submit, and then click Secure Checkout.

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

10. Enter your billing information.

If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

12. Put a check next to I have read and agree to the Terms of Service, and then click Submit Order.

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

Have more questions? Submit a request

59 Comments

  • 0
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    Tyson Acker

    Hi John - if you have your root domain name pointed at third party name servers, like ns1.webhost.com and ns2.webhost.com, then those settings will follow you when you transfer to Hover.  The DNS tab in Hover only affects records on our name servers - ns1.hover.com and ns2.hover.com.

  • 0
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    Caue Rego

    Hey Mark,

    Yeah, I ended up contacting them directly and it worked just fine. But they did say they have a supposed automated way through the CPanel, in which their system would them mail me the EPP. I guess it was just not working or I couldn't really find it. ;-)

    And thank you for the support!

  • 0
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    Tyson Acker

    Hi John - it might help for to contact us with your domain name to triple check.  If your root domain name is pointed at third party's name servers, that will carry over to Hover.  If you're talking about NS records for subdomain host names, like blog.domainname.com, that's a feature Hover DNS does not support right now.

  • 0
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    Durrell Bowman

    I'm going to transfer my domain to Hover and will map to it from WordPress.com. I understand what I need to do for that, because I'll be able to add Hover's servers to my WordPress.com domain settings. However, in order to have email (and to send from it, say, using Gmail), such as by adjusting the MX settings, do I need a Hover mailbox or is forwarding enough? I'm confused.

  • 0
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    Kendrick Lo

    I think I'm missing something... the tutorial says that it is going to show me how to get the EPP code, but I don't see where that is.  Thanks

  • 0
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    Brian Cabral

    Hi Durrell,

    I've sent a reply to your email request. It looks like you have a good idea of what will be involved with the transfer process and in order to setup email forwarding or hosted email you would need an email hosting provider and this is a service we provide.

    Here is a link to the email options we offer along with the corresponding rates and features: https://www.hover.com/email

     

  • 0
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    Blair M

    Hi Justin, 

    When our system checks the lock status of a domain the results are accurate.  Some places may lock your domain automatically when you request your auth code, or make changes to the contact information, this might have been why you noticed it locked when you checked back after the transfer failed. If it was in fact locked, you wouldn't have been able to continue on with the transfer process on our website.  It might also have been due to the failed transfer, they might have locked the domain again as a preventative measure to prevent an unauthorized transfer. 

    Either way, looks like you were able to get it to complete the second time.  We only process charges when the transfer is successfully completed.  The first attempt to transfer failed so the auth was cancelled and no funds were captured.  You should see the auth for those funds returned to you by your bank within 3-5 business days.  

    We only captured funds on the second order.

    Have a nice day, and please let us know if you need a hand with anything else. 

  • 0
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    Loy Lee

    Hi Hover,

    I need some help finding my authorisation code for my hose (Dreamhost). Any idea of where I can find it?

     

    Thanks

    Loy

  • 0
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    Tyson Acker

    Hi Kendrick - Sorry for any confusion.  This tutorial provides generic instructions.  The steps to get your transfer authorization code depend on who your current registrar is.  Each will have a different interface and the steps to get the EPP code (aka auth code) will vary.  We have specific steps for GoDaddy, Network Solutions, and 1 and 1 at these links:

    GoDaddy

    Network Solutions

    1 and 1

    If your domain is registered somewhere else and you get lost looking for the EPP code, please give us a call or send us an email so we can help.  Our customer advisors have had a lot of experience working with different registrars and can get you pointed in the right direction.

  • 0
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    Loy Lee

    ...found it now! :)

     

    Thanks 

    Loy

  • 0
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    Tyson Acker

    Hi Focal - Our customer advisors can transfer domain names between accounts for you.  I've opened a support ticket for you so we can help.

  • 0
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    Ian Geercke

    Thanks Brian, I have now done that for the domain I have just transferred, however I have some more critical domains to transfer & I don't want to lose even a moments resolution. Do I need to manually set these after the transfer (possibly losing resolution until they are changed) or can they be ready in advance? I obviously don't know exactly when the transfer will be finalised & can't sit by my PC all the time waiting. If the Name Servers are still pointing to (evil) 123-reg when I transfer presumably none of my pre-created custom DNS records take effect until the Name Servers are changed too. Can I change them on 123-reg to yours in advance, will that work? Thanks! Ian

  • 0
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    Focal Pool

    How can I transfer a domain from one Hover account to another?

  • 0
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    Gary Miller

    If I want to transfer a domain name to another Hover account do I follow  the same directions as above?

     

    Gary

  • 0
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    Tyson Acker

    Hi Edwin - this may be a case where it would help if you sent us an email with your authorization code, or gave us a phone call to help. Sometimes registrars don't have an authorization code in sync with the domain registry and asking your registrar to create a different authorization code forces this to be resolved. If that's not the case, we'll need to check things on our end for you.

  • 0
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    Brian Cabral

    Hi Gary, this tutorial is a general outline of the transfer process and would apply for transfers of most domains from the majority of registries (i.e. .com,.net,.club,etc). It would also be useful in your case and I noticed Martin is assisting you with the transfer :)

  • 0
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    Edwin Burt

    I just recieved my authorization code but when I input it into the hover checkout area, I get an error message. My previous domain name provider is Intuit. I copy and pasted the auth code from their email direct. Any ideas? or just contact them about it I suppose.

  • 0
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    Andrew Cotten

    If I want to transfer my domain management only (and keep webhosting with my current domain management/webhosting group). Am I correct to understand that the only thing I have to do after transferring my domain management to hover is to point my DNS nameservers back to my current webhost? (Which, by the way, is Verio.com)

  • 0
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    Bryson Gilbert

    What does it mean when a domain is "eligible for transfer", but in the checklist it says "Admin email cannot be retrieved from" the losing registrar? The whois records for the domain include valid email addresses for all contacts.

  • 0
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    Edwin Burt

    Thank You Tyson. When I copy/pasted the code, I believe I had a space included either at the front or the end. I did it again later, more carefully, and it worked fine. Thanks for your time.

  • 0
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    Blair M

    Hi Andrew, 

    You're half right, your name servers would need to point back to your hosting provider (Verio) but you don't actually have to do anything to make that happen.  When you transfer your domain the name servers do not get changed automatically so they will continue pointing to your existing provider before, during and after the transfer.  Just be sure that Verio is aware you are doing this so they don't shut down your DNS when you initiate the transfer out.

    Let me know if you have any other questions.

  • 0
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    Andrew Costen

    One cause of that could be the losing Registrar having the email address saved with certain characters around it in such a way that it confuses our system. I'm going to send you a quick email shortly to discuss this though.

  • 0
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    Justin Alessi

    When I did the transfer on hover's end it said the domain was "unlocked" but when I did the transfer it said "transfer failed click here to restart". I checked the hosting site and it was infact locked even know hover said it was unlocked. Now I have two charges from hover for the same transfer. Will one of these charges drop off?

  • 0
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    Andrew Cotten

    Thanks Blair. So, all else equal, I shouldn't have any issues changing MX Records for my site using hover after the transfer? How quick could the transfer take if I started the process today?

  • 0
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    Andrew Costen

    Christopher, I'll send you an email as well.

    For anybody else reading this, if one ever gets this error, it's best to either email us a help request or give us a phone call so we can help out with the transfer.

  • 0
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    dale croom

    I have tried the process 3 times. i think it has taken 3 payments possibly. keeps changing status to transfer-in cancelled and then says it has been declined. with no explanation as to why its declined. opened a ticket but still no reply within 2 hrs.

  • 0
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    Blair M

    Your name servers will continue to point to Verio, so you would continue to mange your DNS at Verio.  The DNS management in your Hover account would only apply to our name servers, if you were using them.

  • 0
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    Jeremy Cath

    how long does a transfer normally take? and if there's a problem (eg typo in the auth code) how quickly does that get flagged for action?

  • 0
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    Richard Floyd-Walker

    Hi.

    I am trying to transfer a domain and once the checks are completed and Hover confirms eligibility I find that the add to cart button doesn't work (see attachment). Is there something that I'm missing?

    Best Regards

    Rick

  • 0
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    Luca Cettuzzi

    Hi.

    How can I transfer a domain from my father's account to mine (both at hover.com)? I always get the message that the domain is already registered at hover.com and can't be transferred.

    Thanks.

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