Getting started with Hover for Vistaprint customers

Welcome to Hover, Vistaprint customers!

We are excited to announce that beginning August 15th, 2023, Hover will be your new service provider for domain names and email addresses. This transition is part of an agreement between Vistaprint and Hover, and we're delighted to have the opportunity to serve you.

Hover is a trusted provider of premium domain registration and email services. We are owned by Tucows Inc. Established in 1993, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the Internet. 

Welcome information

Frequently asked questions Key dates and details

What is happening?

  • Vistaprint is transferring domain, email, billing, and management services to Hover.
  • Domains and emails from the Webs brand will be moved to Exact Hosting.

How will you be notified?

  • Between August 1st to August 17th, you will receive an email advising your domains and emails are transferring to Hover.
  • Between August 15, 2023, and September 15, 2023 emails will be sent by Vistaprint and Hover.
    • You will get a welcome email, then a password reset email from Hover to log in to your account.
    • Services will not show in your account until the transfer happens.
What is the difference between Group 1 and Group 2?

Hover will batch-migrate accounts starting August 15th to September 15th in 2 groups:

Group 1

  • Customers with domain only.

Group 2

  • Customers with domain + email.

Note: Wix builder subscription, managed by Vista x Wix, can be found in your Vista account under My Subscriptions.

How will Hover support the customers?

Starting August 15th, you will be part of the Hover family.

  • Domain and email subscriptions will be transferred to us. 
  • We will manage your domain and account.

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Updating primary account information

The email address in your Hover account is used to send renewal notices, password resets, and other important service updates. The backup email can be used to help recover your login should you lose access to your main email address.

  1. Sign in to your Hover control panel using your chosen method of 2FA.
    Hover control panel sign in.png
  2. Select Settings from the navigation bar.Navigation bar - settings.jpg
  3. Under Contact info, click Edit next to your email or your backup email to make changes.
    blobid1.png
  4. Once you've entered your new email address, press Save changes.
    blobid2.png

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Adding your payment method

  1. Sign in to your Hover control panel using your chosen method of 2FA.
    HoverCPLogin.jpg
  2. Click on Settings from the navigation bar.
    Navigation bar - settings.jpg
  3. In the billing info section, press Set up payment.
    BillingAddPayment.jpg
  4. Select the radial button for your preferred payment method.
    Note: Selecting PayPal or Apple Pay will prompt a separate login screen to appear. 
    BillingPaymentType.jpg
  5. Enter your billing details, then press Continue.
    BillingAddDetails.jpg
  6. Click inside the box to agree to the cardholder agreement, then press Save changes.
    CardHolderAgreement.jpg

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Removing billing information

  1. Sign in to your Hover control panel using your chosen method of 2FA.
    HoverCPLogin.jpg
  2. Choose Settings from the navigation bar, followed by Overview.
    HoverCP_Settings.jpg
  3. In the Billing info section, press Edit.
    BillingEditPayment.jpg
  4. Click Delete to remove the billing method on file, followed by Continue
    Note: Editing the details may cause a glitch in the billing system and cause the edit to fail.
    CPDeleteBilling.jpg
  5. Select Delete billing information from the pop-up asking "Are you sure you want to delete your billing information?"
    CPDeleteBilingAreYouSure.jpg
  6. You can now add the new desired billing information by selecting Set up payment within the Billing info section.
    BillingAddPayment.jpg

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Viewing invoice receipts

  1. Sign in to your Hover control panel using your chosen method of 2FA.HoverCPLogin.jpg
  2. Select Settings from the navigation bar.
    Navigation bar - settings.jpg
  3. From the Account Settings page, click on Receipts.
    blobid2.png
  4. A list of all your invoices will be displayed.  For a printed copy, select View receipt.
    blobid3.png
    You can view the order details from here, and click Print receipt for a physical copy.
    blobid4.png

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Updating domain registration information

  1. Sign in to your Hover control panel using your chosen method of 2FA.HoverCPLogin.jpg
  2. Select the domain to process the inter-registrar transfer on.
    Note: You will automatically be brought to the domain overview page if only one domain is registered.
    CPdomainselection.jpg
  3. From the Overview tab, scroll to the bottom of the page to the registration records section. Choose the Owner tab, followed by Edit
    CPregistrationrecords.jpg
  4. Update the name, organization, and/or contact details to reflect the new owner, followed by Save changes. The Trade is now complete.
    Note: The option to opt-out of the 60-day transfer lock is disabled by default. If this lock is enabled, it prevents your domain from being transferred to another registrar for 60 days.
    CPUpdateRegistrationRecords.jpg

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Managing domain DNS

Adding DNS records

  1. Sign in to your Hover control panel using your chosen method of 2FA.
    SiginCP.jpg
  2. Click on the DNS section from the Domain's Overview page, followed by Add a record.
    DNSAddArecord.jpg

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Deleting DNS records

  1. Select the unwanted DNS records from the DNS section by clicking the checkbox for each record.
    DNSARecordSelect.jpg
  2. Select Delete from the Bulk edit menu.
    DNSBulkEditDelete.jpg
  3. Click the Delete button to remove the selected records.
    ClickDelete2.png

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Canceling domain services

  1. Sign in to your Hover control panel using your chosen method of 2FA.Hover_control_panel_sign_in.png
  2. On your Domains overview page, navigate to the details column on the left-hand side of the page to the auto-renew toggle. 
    Note: Clicking Control Panel will take you to a list of your domains if you have multiple. Click the domain name from the list to be taken to its overview page.
    Autorenew_toggle_off.png
  3. Use the toggle to turn auto-renew on or off and confirm your choice in the confirmation pop-up window that appears when you toggle auto-renew off. 

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Managing auto-renew with multiple domains

  1. Select Your Account and then click Domains.
  2. You will see a list of your domains displayed on Your domains page. Each row has three icons. The third icon allows you to toggle auto-renew on or off.
    Your_Domains_list.png
  3. Click the Auto-renew (arrows pointing towards each other) icon to turn your auto-renew on or off.
  4. In the confirmation pop-up window, click to confirm the change.
    Disable_Auto-Renew.png

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Hover support information

We look forward to providing exceptional service and appreciate your understanding and patience during this transition.

Hover's support team is available through phone and chat between 8 AM - 8 PM Eastern.

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